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ppAt Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. /p pWe're more than just another SaaS scale-up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. /p pFrom our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. /p pAs a Customer Care Specialist at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz. /p pThis is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate. /p h3Responsibilities /h3 ul liDeliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance /li liGuide customers through the platform, building their product knowledge and reducing dependency on reactive support /li liDiagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed /li liBuild strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention /li liListen actively and adapt your communication style to each customer's profile and level of technical familiarity /li liMonitor customer feedback to identify recurring issues and surface opportunities to improve support processes /li liCollaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop /li liStay current on new features and product updates to ensure customers always receive accurate, relevant guidance /li /ul h3Profil recherché /h3 ul liFluent in French (native) + strong written and verbal English /li liA second language - ideally Spanish - is a strong plus /li liMinimum one year of experience in a customer‑facing role - chat, phone, or email support /li liStrong customer orientation with the ability to tailor communication to different profiles and situations /li liA natural problem‑solver: structured in your approach, creative when needed, and calm under pressure /li liEmpathetic and attentive - you listen to understand, not just to respond /li liOrganised and proactive, with the ability to manage multiple open cases without losing quality or follow‑through /li liComfortable working autonomously while collaborating effectively across teams /li /ul h3Offer /h3 pCompetitive salary with performance‑based incentives /p h3Langues /h3 pFrançais, Anglais, Espagnol. Français courant requis. Espagnol et/ou anglais apprécié selon le poste. Autorisation de travailler en Espagne nécessaire. /p /p #J-18808-Ljbffr

ppAt Amenitiz, we're on a mission to simplify hospitality management - empowering over 15,000 independent hoteliers to run smarter, not harder. /p pWe're more than just another SaaS scale‑up. We're revolutionizing one of the world's oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start‑ups. /p pFrom our Barcelona HQ, we turn bold ideas into real impact, ownership into innovation, and collaboration into results that matter - every single day. /p h3Your mission: /h3 ul liConduct tailored product demonstrations focused on the prospect's identified pain points, with a clear path to close. /li liRun thorough discovery to validate needs, budget, decision-making process, and timing before advancing opportunities. /li liOwn the full sales cycle from leads to signature, maintaining a high conversion rate and disciplined follow‑up cadence. /li liWork with Customer Success to ensure a smooth post‑signature transition and set new customers up for a strong onboarding. /li liMaintain accurate and up‑to‑date CRM records in HubSpot to support reliable forecasting and pipeline visibility. /li liTrack personal performance metrics – conversion rate, time to close, pipeline health – and take ownership of continuous improvement. /li liStay current on product updates, competitive positioning, and market developments relevant to the independent hospitality segment. /li /ul h3About you: /h3 ul li2+ years in a sales role, ideally as an AE or Inside Sales in SaaS or technology. /li liSpanish native speaker with strong written and verbal English. /li liStrong consultative sales skills – you adapt your approach to the prospect's context, not the other way around. /li liComfortable owning a pipeline end‑to‑end in a fast‑paced, target‑driven environment. /li liRigorous with CRM hygiene and data accuracy – you understand that good forecasting starts with good inputs. /li liExperience in hospitality tech or selling to SMB operators is an advantage. /li /ul h3Our Benefits /h3 ul liCompetitive OTE – base salary plus uncapped performance‑based commission. /li liStock options – with a back‑loaded vesting schedule. /li liComprehensive health insurance. /li liOn‑demand salary access – no need to wait until the end of the month. /li liA structured career path with defined criteria at every level. /li liFlexible benefits – save on meals, childcare, transportation, and training with our tailored remuneration options. /li liAny book, purchased for you, plus access to a shared team library. /li liAn international team of 35+ nationalities based in one of Europe's leading tech hubs. /li /ul pApply now to join our team and be a part of our exciting journey at Amenitiz! /p /p #J-18808-Ljbffr

ph3Your Role /h3 pBased in the electric center of Valencia, you’ll be the voice of a major Belgian telecom giant! You’ll handle incoming administrative and technical questions with flair. No experience? No problem! We value your attitude and energy above all else. Whether you speak Dutch or Flemish (plus a splash of English), you’ll be the hero our customers need. You just need to be in Valencia—or ready to pack your bags and move here ASAP! /p h3Your Profile /h3 ul liPositive Vibe: Communicative, empathetic, and always respectful. /li liProblem‑Solver Mindset: Thinking on your feet and staying patient under pressure. /li liTech Savviness: Basic computer skills are a must. /li liReliability: Disciplined, punctual, and handling sensitive data like a pro. /li liFlexibility: Down for shifts, including evenings and weekends. /li liCommitment: Looking for a long‑term adventure. /li /ul h3Benefits /h3 ul liValencia Lifestyle package. /li liPaid Training: Get paid to learn the ropes. /li liEpic Atmosphere: Work in a unique, fun‑filled office where people‑first isn’t just a slogan. /li liSolid Pay + Bonuses: A market‑based salary with extra rewards for your hard work. /li liSweet Perks: Meal cards, transport cards, and private insurance included. /li liTeam Spirit: Four company outings per year. /li liHealthy Habits: Free fresh fruit and crystal‑clear water every day. /li liGrowth: Real opportunities to climb the career ladder. /li /ul h3Location /h3 pValencia, Spain (the land of Paella, beaches, and endless sunshine!) /p /p #J-18808-Ljbffr

Ready to trade your office view for the sun-drenched streets of Valencia? ☀️ We aren’t just looking for employees; we’re looking for Customer Superstars! If you’re a natural "people person" who thrives on turning someone’s day around, this is your moment to shine. Join our dynamic team in the heart of Spain and dive headfirst into the Mediterranean lifestyle! 🏖️ Are you ready to level up your career and your life? Let’s make it happen! 🚀 🎧 Your role Based in the electric center of Valencia, you’ll be the voice of a major Belgian telecom giant! 📱 You’ll handle incoming administrative and technical questions with flair. No experience? No problem! We value your attitude and energy above all else. Whether you speak Dutch or Flemish (plus a splash of English), you’ll be the hero our customers need. You just need to be in Valencia—or ready to pack your bags and move here ASAP! ✈️ 🌟 Your profile We’re looking for a specific kind of magic! You don’t need a CV full of call center history, but you do need: A Positive Vibe: Communicative, empathetic, and always respectful. ✨ A Problem-Solver Mindset: You think on your feet and stay patient under pressure. 💡 Tech-Savviness: Basic computer skills are a must. 💻 Reliability: You’re disciplined, punctual, and handle sensitive data like a pro. 🔐 Flexibility: You’re down for shifts, including evenings and weekends. 🕒 Commitment: You’re looking for a long-term adventure! 🌍 🎁 Benefits We take care of our own! Check out this "Valencia Lifestyle" package: 💰 Paid Training: Get paid to learn the ropes! 🎉 Epic Atmosphere: Work in a unique, fun-filled office where "people-first" isn't just a slogan. 💸 Solid Pay + Bonuses: A market-based salary with extra rewards for your hard work. 💳 Sweet Perks: Meal cards, transport cards, and private insurance included! 🥳 Team Spirit: 4 legendary company outings per year. 🍎 Healthy Habits: Free fresh fruit and crystal-clear water every day. 📈 Growth: Real opportunities to climb the career ladder. 📍 Location Valencia, Spain 🌴 (The land of Paella, beaches, and endless sunshine!) #ValenciaJobs #WorkInSpain #CareerMove #HiringNow #LivingTheDream #CustomerService #ExpatsInValencia #JobHunt 📅 Schedule a meeting with our Recruiter

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Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

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