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  • Catering Sales Executive - W Barcelona
    Catering Sales Executive - W Barcelona
    10 days ago
    Full-time
    Eixample, Barcelona

    POSITION SUMMARY The Catering Sales Executive plays a pivotal role within the Catering Sales division, acting as a strategic driver of revenue and a key ambassador of the W brand. This position is responsible for leading the full commercial process for all banqueting and event enquiries without accommodation—maximizing revenue, optimizing space utilization, and ensuring the consistent delivery of elevated guest experiences. As a senior member of the team, the Catering Sales Executive oversees the entire lifecycle of catering business: from proactive prospecting and high-level client engagement to contract negotiation, event planning oversight, and cross-departmental coordination. The role requires strong commercial acumen, exceptional relationship-building skills, and the ability to influence internal and external stakeholders while upholding W Standards & Programs. ESSENTIAL FUNCTIONS Processes & Procedures: Lead high-impact site inspections for key prospects and high-value catering opportunities, showcasing the property with confidence and strategic positioning. Oversee the preparation and negotiation of contracts, ensuring commercially sound terms, optimized revenue, and compliance with cancellation and attrition policies. Ensure all enquiry handling aligns with W brand standards and EAME Divisional Event Enquiry Guidelines, maintaining a consistently elevated level of communication. Take ownership of small-scale events and short-lead business, ensuring rapid conversion and operational excellence. Lead the full wedding planning journey, acting as a trusted advisor and ensuring flawless execution from initial enquiry to event day coordination. Define and manage response timelines based on client expectations, ensuring a standard turnaround of 24 hours. Evaluate operational capabilities and ensure all commitments align with brand standards and operational feasibility. Partner strategically with the Group Sales team to convert high-value opportunities and maximize total hotel revenue. Optimize revenue through strategic management of minimum consumptions and demand-based pricing considerations. Participate in advanced sales trainings, leadership development programs, and strategic meetings as required. Ensure all enquiries are accurately documented and evaluated in Recaps to support informed business decisions. Create comprehensive BEOS to ensure seamless communication across departments and flawless event execution. Oversee deposit collection and ensure 100% prepayment prior to event arrival. Foster strong cross-departmental collaboration, acting as a senior liaison between operational teams and clients. Departmental Leadership & Collaboration Provide complete and timely credit information to the Credit Manager, ensuring compliance with financial policies and securing revenue. Represent Catering Sales in event briefings, delivering clear and strategic updates on confirmed and potential business. Actively participate in weekly Catering Sales meetings, contributing insights, forecasts, and strategic recommendations. Maintain accurate and up-to-date information on tentative business blocks, supporting strategic decision-making. Ensure timely and precise updates in Opera to support accurate forecasting and revenue management. Executive Self-Management & Professional Excellence: Exercise sound judgment and autonomy in pricing decisions, adhering to strategic guidelines and revenue optimization principles. Demonstrate strong time-management and prioritization skills, ensuring consistent delivery of all responsibilities. Engage in Marriott and departmental leadership development programs to continuously enhance professional capabilities. Conduct site inspections with executive presence, adhering to departmental standards and brand expectations. Participate in the annual Engagement Survey and contribute to initiatives that enhance team culture and performance. Demonstrate strong interpersonal awareness, including effective use of body language and communication techniques. Support ESS surveys and contribute to strategic projects as assigned by the Director of Catering & Convention Services Manager and DOS. Specific job knowledge, skills and abilities Fluency in the primary languages used in the workplace. Proven track record in luxury hotel sales, with demonstrated success in driving revenue and converting high-value business. Strong analytical and commercial skills, with the ability to interpret data and make strategic decisions. Exceptional communication skills in both Spanish and English, written and verbal. Highly organized, with the ability to manage multiple priorities and work independently with minimal supervision. Strong team orientation and collaborative leadership style. Advanced computer skills, including Microsoft Word and Excel. Proficiency in Opera Sales & Catering and PMS systems. Hours: The typical working days of the Catering Sales Executive should be from 09.00 AM to 17.00 PM from Monday to Friday, but are flexible according to evening events taking place in the hotel and on events and wedding business. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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  • Security Director - W Barcelona
    Security Director - W Barcelona
    11 days ago
    Full-time
    Eixample, Barcelona

    JOB SUMMARY Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR • 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention Operations • Assists in the development and implementation of emergency procedures. • Conducts investigation of all losses of property assets and refers to proper management for disposition. • Deploys security staff to effectively monitor and protect property assets. • Comply with all Corporate Loss Prevention safety and security management guidelines and procedures. • Conduct periodic patrols of entire property and parking areas. • Recognize success across areas of responsibility. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. • Implements action plans to monitor and control risk. • Maintains required reports and documentation regarding patrols of property and parking areas. • Provides means for obtaining necessary medical attention on a timely basis. Leading Security/Loss Prevention Teams • Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers. • Celebrates successes by publicly recognizing the contributions of team members. • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Serves as a role model to demonstrate appropriate behaviors. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Meet quality standards and customer expectations on a daily basis. • Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement. Conducting Human Resources Activities • Assists in minimizing cost of accident claims through aggressive claims management. • Brings issues to the attention of Human Resources as necessary. • Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. • Conducts hourly employee performance appraisals according to Standard Operating Procedures. • Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Administer property policies fairly and consistently. • Maintain first aid and CPR certifications required for Loss Prevention officers. • Handles guest problems and complaints. • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. • Provides services that are above and beyond for customer satisfaction and retention. Additional Responsibilities • Analyzes information and evaluating results to choose the best solution and solve problems. • Develops and maintains a working relationship with local law enforcement authorities. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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