Field Support Specialist ( Freelance / Dispatch)
5 days ago
Guadalajara
We are looking for a reliable and flexible IT Support Specialist (Backfill Support or Freelancer) to provide on-site technical assistance when full-time engineers are unavailable or when it is needed for dispatch activity's Sea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada. Key Responsibilities • Provide on-site IT support for desktops, laptops, and peripheral devices., • Install, configure, and maintain hardware and software as per organizational standards., • Perform IMAC (Install, Move, Add, Change) activities for IT assets., • Handle hardware and software troubleshooting, including break-fix support., • Coordinate with OEM/vendors for hardware repairs, replacements, and escalations., • Manage and maintain IT inventory, including asset tracking and documentation., • Perform system imaging for laptops and desktops., • Support printer setup, troubleshooting, and network printer installations., • Assist in conference room setup, AV support, and meeting room technologies., • Provide VIP/end-user support with high-touch service., • Support Office 365-related issues and general user account troubleshooting., • Install and troubleshoot compliance/security software., • Provide support for Mac devices alongside Windows systems., • Ensure adherence to defined Service Level Agreements (SLAs)., • Document incidents, resolutions, and maintain knowledge base articles., • Support after-hours activities, events, and recurring meetings when required. Required Skills & Qualifications • Strong knowledge of desktop/laptop troubleshooting and configuration., • Hands‑on experience with hardware support and peripheral devices., • Basic networking knowledge including DHCP, DNS, and LAN connectivity., • Experience in printer/network printer setup and troubleshooting., • Familiarity with Office 365 support., • Good communication and interpersonal skills., • Ability to work independently in a dynamic environment. xcskxlj, • Experience in inventory management and vendor coordination. #J-18808-Ljbffr