Help Center Content Writer (Contract)
hace 9 horas
Barcelona
ph3Job Description /h3 pLooking for a freelance writer / content specialist to handle the update of approximately 100 Help Center articles, working directly with the Content team. Articles are written in English by default and then automatically translated. /p pThis is a 9‑week contract assignment. The role sits in the Hospitality enablement team, reports directly to the Customer Content Manager, and works cross‑functionally with Product/PM and Training. /p h3About The Hospitality Tech Group /h3 pImagine working in an environment that feels like the best dinner you’ve ever had: fast‑paced, human, and built on passion. Hospitality Tech Group combines the strengths of Zenchef and CoverManager—two complementary leaders joining forces as one independent global hospitality tech team. We operate through Zenchef in France, Benelux, and DACH, and through CoverManager in the Iberian peninsula, Italy, and LATAM. We bring restaurants and guests closer together through technology—and our heart beats hospitality. Because progress is our compass, and we always go together. /p h3What You Will Do /h3 ul liArticle review and editing ul liVerify content accuracy against the current and upcoming interface (New UX) /li liCorrect content /li liHarmonize tone and vocabulary with the existing editorial guidelines /li liTranslate the articles using automated tools and/or AI /li /ul /li liVideo content creation ul liRecord short tutorial videos (commented screenshots / screencasts) /li liBasic editing and integration into the relevant articles /li liShort, instructional format, aligned with user journeys /li /ul /li liArticle display improvement ul liFormat articles (headings, structure, table of contents, colors) /li liApply existing templates and brand guidelines (existing Zendesk HTML template) /li liCheck rendering /li /ul /li liCreation of missing articles ul liIdentify and write articles that are absent but necessary for full product coverage /li liAdhere to the structure and tone of existing articles /li /ul /li liOther verification/correction tasks ul liAny related verification, correction, or update tasks for Help Center articles across the group's various brands (beyond the main scope, based on needs identified during the mission) /li /ul /li liExpected deliverables ul liArticles reviewed, corrected, and updated /li liShort tutorial videos integrated into the relevant articles /li liMissing articles identified and written /li liA ready and cohesive Help Center for the New UX launch /li /ul /li /ul h3Requirements /h3 ul liStrong command of English /li liWriting ability (spelling, syntax, clarity) /li liExperience in writing or managing a Help Center / user documentation /li liComfortable with writing tools (Zendesk), AI tools (Claude, ChatGPT), and basic HTML /li liSkills in simple video creation (Guidde, ScribeHow) /li liAttention to detail, autonomy, ability to meet tight deadlines /li liA plus: knowledge of the restaurant / online booking industry, or experience in a SaaS environment /li /ul h3Values /h3 ul liHospitality at heart: We are hospitality experts who bring genuine care and deep industry knowledge to everything we do—for our clients and for each other. /li liBetter together: We put people first and succeed as one unified team—supporting each other, learning from each other, and continuously improving through shared knowledge and feedback. /li liProgress over perfection: We embrace the power of progress. We value and prioritize action over idealism to unlock our full potential and achieve extraordinary results. /li /ul /p #J-18808-Ljbffr