Customer Service Engineer. Granada (Spain)
5 days ago
Granada
ppWe're looking for a Customer Service Engineer to join our Customer Service Team in Granada, Spain. /p h3Our Technology /h3 pWe’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications,and high-risk operations, even in GPS/GNSS denied environments. /p pWe provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide. /p pWe provide ultra-precise synchronization devices (sub-ns) and frequency distribution for applications that require high degree of reliability and precision by enabling different technological solutions based on the White-Rabbit PTP. /p h3What You’ll Be Doing /h3 ul liWork with a friendly and positive team to solve issues with our devices based in mentioned technology /li liWorking with Operative Systems based on Linux and Windows /li liWorking on White Rabbit and PTP protocol (packets transmision, fibers, SFP, telematics, etc) /li liWorking on international projects with scientific and industrial installations and projects all around the world. /li liDesigns topologies and setups for customers to replicate their issues in our laboratory with our devices. /li liDoing administrative tasks with powerful tools such as SFDC to manage tickets, escalation, etc. /li liCommunication capabilities to be able to explain the issue to a non technical customer. /li liAnswer customer's questions by phone and email related to our devices, accurately troubleshoot issues, open support tickets and appropriately escalates and assign tickets to internal resources as necessary. /li /ul h3What You Bring To Safran /h3 ul liFinished Degree in Computer Engineering, Electronic Engineering, telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP) /li liKnowledge in developing and debugging device drivers, bootloaders, and board support packages (BSP) /li liKnowledge of Local Area Network (LAN) and Wide Area Network (WAN) /li liLinux user and programmer: low level drivers, scripts, peripheral configurations, libraries. /li liExperience on diagnosing hardware and software failures, communicate the remediation plans to users, and provide status updates /li liExcellent problem-solving and communication skills, Ability to provide step-by-step technical help, both written and verbal /li liTeam player, ready to learn and proactive. /li liUser-level Spanish and English languages is a requirement. /li liAt least 2 years of experience working on Support Service /li liUser-level Spanish and English languages is a requirement. /li /ul h3Desirable skills /h3 ul liKnowledge of FPGAs, ARMs, SoCs technologies. /li liKnowledge in Timing system technologies: NTP, PTP, White Rabbit, MRF,... /li liKnowledge in SCRUM, JIRA or agile methodologies /li /ul h3The keysofour offer /h3 ul liBe part of a leading and expanding company. /li liHealth insurance. /li liFlexible work schedule. /li liInternational and dynamic environment in Granada, Spain with some travels and colaborations with other teams in the company at France and United States. /li liHigh possibilities to grow inside the company. /li liProfessional Career Plan. /li /ul pSafran is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran’s status or any protected category. We encourage veterans and people with disabilities to apply. /p /p #J-18808-Ljbffr