Buscar empleo: 483 ofertas de trabajo de ciberseguridad en Barcelona (julio 2026)

ITSM & Vendor Management Specialist – Global Infrastructure Service Delivery (GISD)

hace 2 días

Barcelona

ppWe are looking for an ITSM Vendor Management Specialist to bridge service performance and vendor oversight, ensuring enterprise‑first outcomes and effective cross‑functional integration across Schneider Electric’s global infrastructure. /p h3What will you do? /h3 h3Key Responsibilities /h3 h3A. ITSM / Service Performance, Quality Continuous Improvement /h3 ul liOwn and publish the consolidated Infrastructure KPI / SLA Dashboard and monthly Availability Reliability Report (uptime, MTTR, MTBF, unplanned downtime), ensuring data quality, actionable insights, and timely reporting across all pillars. /li liMaintain the Major Incident Post‑Mortem Register (P1/P2), driving root‑cause analysis governance and preventive‑action follow‑through. /li liEnforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow. /li liDrive Continuous Service Improvement (CSI) initiatives, track benefit realization, and present outcomes to leadership. /li liGovern aggregate service health and partner with pillar operations teams that remain accountable for instrumenting their domains. /li /ul h3B. Vendor Contract Management /h3 ul liProduce Vendor Performance Scorecards and coordinate QBRs and annual Business Reviews for strategic vendors, assessing SLA attainment, delivery quality, responsiveness, alignment, risks, and improvement opportunities. /li liAct as the single point of governance for assigned strategic vendor relationships, fostering executive engagement while surfacing risks, issues, and opportunities to Infrastructure leadership. /li liOperate the SLA Breach Remediation Tracker, driving vendor accountability, corrective‑action plans, penalty/credit follow‑up, and escalation of material service issues. /li liSupport RFPs, sourcing events, contract negotiations, and renewal planning in partnership with Procurement and Legal to ensure auditable sourcing decisions and prevent unfavorable auto‑renewals. /li liIdentify vendor consolidation, optimisation, and cost‑efficiency opportunities across the supplier portfolio, supporting financial, operational, and strategic objectives. /li /ul h3Key Deliverables /h3 ul liInfrastructure KPI / SLA Dashboard ul liArea: ITSM /li liPeriodicity: Real‑time (report monthly) /li liPrimary Consumers: Head of Infrastructure, Pillar Leads, Pillar Operations, Business Units /li /ul /li liMajor Incident Post‑Mortem Register ul liArea: ITSM /li liPeriodicity: Monthly /li liPrimary Consumers: Head of Infrastructure, Pillar Leads, Pillar Operations, Service Desk /li /ul /li liInfrastructure Availability Reliability Report ul liArea: ITSM /li liPeriodicity: Monthly /li liPrimary Consumers: Head of Infrastructure, Pillar Leads, Business Units /li /ul /li liMaster Vendor Portfolio Register ul liArea: Vendor Management /li liPeriodicity: Monthly update /li liPrimary Consumers: Head of Infrastructure, Pillar Leads, Procurement, Legal /li /ul /li liVendor Performance Scorecard ul liArea: Vendor Management /li liPeriodicity: Quarterly /li liPrimary Consumers: Head of Infrastructure, Pillar Leads, Procurement /li /ul /li liStrategic Vendor Review Report (QBR output) ul liArea: Vendor Management /li liPeriodicity: Quarterly /li liPrimary Consumers: Head of Infrastructure, Pillar Leads, Procurement /li /ul /li liAnnual Business Review (BR output) ul liArea: Vendor Management /li liPeriodicity: Annual /li liPrimary Consumers: Head of Infrastructure, Pillar Leads, Procurement /li /ul /li liRFP / Sourcing Decision Records ul liArea: Vendor Management /li liPeriodicity: Per event /li liPrimary Consumers: Head of Infrastructure, Procurement, Finance, Legal /li /ul /li /ul h3Required Skills and Qualifications /h3 ul liBachelor's degree in Computer Science, Engineering, IT, or a related discipline. /li li6–8+ years of experience in IT infrastructure, governance, service management, vendor management, or related technology functions, with exposure to ITSM and/or vendor governance activities. /li liProven ability to collaborate across complex organisations, influence stakeholders without direct authority, and build alignment across cross‑functional teams. /li liITIL v4 Foundation certification required. /li liHands‑on expertise with ServiceNow (ITSM, ITOM, modules). /li liTrack record defining SLAs/KPIs and building executive‑grade dashboards (Tableau strongly preferred). /li liSolid contract lifecycle management experience: drafting input, renewals, SLA enforcement, exit clauses. /li liExperience negotiating with and managing hyperscalers and tier‑1 infrastructure vendors (Cisco, Microsoft, AWS, Broadcom, ATT or equivalent). /li liFinancial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimisation. /li liStrong cross‑functional collaboration skills working with global teams in Procurement, Finance, Legal, Security, and pillar architecture/operations leads. /li liExcellent written and executive‑level verbal communication in English. /li liAnalytical, data‑driven, and outcome‑oriented mindset; comfortable challenging stakeholders constructively. /li /ul h3Preferred Qualifications /h3 ul liCOBIT 2019, ISO/IEC 20000, or IAOP Certified Outsourcing Professional (COP). /li liFoundational level of knowledge of ServiceNow. /li liFinOps Certified Practitioner. /li liPrior experience in Fortune 500 or multinational infrastructure environments. /li /ul h3Key Stakeholders Interfaces /h3 ul liHead of Infrastructure / Infrastructure Services Director /li liPillar Leads (Network, Compute Storage, Cloud, Automation, Monitoring) /li liPillar Operations Teams /li liProcurement /li liLegal /li liFinance Business Partners /li liGTS PMO (Project Management Organization) /li liService Desk /li liStrategic Vendors (Cisco, Microsoft, AWS, Broadcom, ATT, etc.) /li liSustainability Leads /li /ul h3Success Metrics / KPIs (First 12 Months) /h3 ul li100% of tier‑1 vendor QBRs executed on schedule with documented outcomes. /li liOn‑time monthly delivery of the consolidated KPI/SLA Dashboard with greater than 95% data quality. /li liMaster Vendor Portfolio Register kept fully current with monthly refresh cycles. /li liDemonstrable cost savings via renegotiation, consolidation, or optimisation (target: 3–5% of in‑scope contract value). /li liMeasurable improvement of MTTR on P1/P2 incidents vs prior baseline. /li /ul h3What will you get? /h3 ul liFlexible schedule and self‑paced hours. /li liHybrid work plan allowing work from home. /li liAdditional vacation days through the Holy Pack. /li liFloating Holidays to exchange holidays for other days. /li liSabbatical Pack offering up to 2 months of unpaid leave. /li liGlobal Family Leave Policy with flexible paid conditions for family events. /li liAccess to Wellwo health and wellness platform for you and up to 5 people of your choice. /li liWellhub membership for access to gyms and sports centres. /li liOn‑site medical service for workplace health needs. /li liCareer Hub for professional development and global opportunities. /li liStock ownership program to share in the company’s achievements. /li liRecognition program for giving and receiving points that can be redeemed for gift cards. /li liLife insurance coverage. /li liFlexible Remuneration Plan offering options such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, and training. /li liClub Schneider discounts at stores, restaurants, travel agencies, and external services. /li liCompany‑subsidised volunteer programmes. /li /ul pSchneider Electric aspira a ser la empresa más inclusiva y solidaria del mundo, ofreciendo oportunidades equitativas a todos, en todas partes, y garantizando que todos los empleados se sientan valorados de forma única y seguros para aportar lo mejor de sí mismos. Reflejamos la diversidad de las comunidades en las que operamos y aceptamos lo diferente como uno de nuestros valores fundamentales. En Schneider Electric mantenemos los más altos estándares de ética y cumplimiento, y creemos que la confianza es un valor fundamental. Nuestra Carta de Confianza es nuestro Código de Conducta y demuestra nuestro compromiso con la ética, la seguridad, la sostenibilidad, la calidad y la ciberseguridad, respaldando todos los aspectos de nuestro negocio y nuestra disposición para actuar y responder con respeto y buena fe a todos nuestros grupos de interés. Puede obtener más información sobre nuestra Carta de Confianza aquí. Schneider Electric es un Empleador de Igualdad de Oportunidades. Nuestra política es proporcionar igualdad de oportunidades en el empleo y el avance en áreas de reclutamiento, contratación, capacitación, transferencia y promoción a todas las personas calificadas, independientemente de raza, religión, color, género, discapacidad, origen nacional, ascendencia, edad, estado militar, orientación sexual, estado civil o cualquier otra característica o conducta legalmente protegida. /p /p #J-18808-Ljbffr

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