Remote Support Engineer - (Italian speaking) - Hybrid - High Tech - HD01
hace 9 días
Barcelona
ph3Remote Support Engineer - (Italian speaking) - Hybrid - High Tech - HD01 /h3pWe are a global leader in technology and services, powering the brands of the future across more than 70 countries. We support some of the world’s most well‑known companies – the ones you use every day – helping them transform their businesses through cutting‑edge technology and integrated solutions. /ppbJob Description /b /ppAs a Remote Support Engineer based on‑site in Barcelona, you’ll become part of a dynamic team of game‑changers shaping the future of global brands. /ph3What You’ll Do /h3ulliProvide expert support on industrial 3D printers. /liliRemotely resolve hardware and/or software technical issues and application problems for our customers. /liliTrigger an onsite interaction (parts and/or FSE dispatch) when an issue cannot be fixed remotely. /liliKeep customers informed of the status of their case. /liliDocument case history and interactions with customer using CRM to ensure proper handover to field, product/case history tracking and reporting. /liliContribute to maintain the Knowledge Management System sharing knowledge with the rest of the organization. /liliAssist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement. /liliAssist Field Service Engineers during onsite troubleshooting in case of need. /li /ulh3Concentrix Is a Great Match If You /h3ulliA native or proficient level of English. /liliStrong technical background with a bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent. /liliCan work collaboratively in an ethnically, linguistically, and culturally diverse environment. /liliExcellent organizational skills; able to prioritize work in accordance with company priorities. /li /ulh3It Will Be a Plus If You Have /h3ulliExperience in a customer‑facing role (onsite support, remote support or similar). /liliExperience in Graphics Arts products and related technologies. /liliAbility to follow and read electrical/electronic diagrams. /liliExperience in Additive Manufacturing technology, 3D Modeling Software – Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows. /li /ulh3What’s In It For You /h3ulliFull‑time 39 hours per week permanent contract. /liliShift schedule: Monday to Friday 09:00 – 18:00. /liliSalary package: base salary of €20,000 gross per year + up to €4,000 gross per year in bonus, private medical insurance, restaurant card after trial period. /liliGreat office location in Barcelona, with a hybrid work model after 2 months. /liliFull paid training on the company and the project you’ll be working on. /liliCareer development programs and specialized courses. /li /ulh3Experience The Best Version Of You /h3pAt Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too. /ppIf this sounds like the right next step in your career, we’d love to hear from you. Apply today and discover why over 440,000 game‑changers worldwide choose Concentrix as their employer of choice. /ppConcentrix is an equal‑opportunity employer. We are proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R /p /p #J-18808-Ljbffr