27 Best Arte, Medios de Comunicación, Diseño Jobs in Las Rozas De Madrid (July 2026)

Product Designer for Contact Center

4 days ago

Pozuelo de Alarcón

ph3Product Designer for Contact Center /h3 pVerisure is seeking a talented, highly analytical, and hands‑on Product Designer for Contact Center to lead the development of a set of marketing contact center technical solutions to solve challenging problems and delight customers. /p pIn this position you will be tasked with liaising between the contact center business needs and the IT teams to design and implement solutions across our countries. This is an exceptional opportunity to help define and implement the Verisure tech strategy for contact center across our markets. /p pYou will own the roadmap to define, build, and launch new ways for contact center agents to manage calls with interested customers and to measure the whole lifecycle of a lead. You will partner with both business and technology leadership in initiating, prioritizing, owning and driving the vision, strategy and deliverables to meet key objectives in a fast‑paced, results‑driven environment. /p pThis role will be based in Madrid and will report to the Group Marketing Intelligence Director, himself reporting into our Global CMO. It is an unmatched opportunity for a high performing candidate, with technical background and previous experience in product design or management. /p h3Responsibilities /h3 ul liUnderstand existing product pain points through collaboration with different business units and defining solutions to address them. /li liBring new products to market by analyzing and proposing product requirements and managing product development programs, establishing time schedules with engineering and stakeholders. /li liPrioritize backlog according to product needs. /li liBe responsible for creating user stories, user manuals, and general documentation. /li liCollaborate with the business team and stakeholders to drive and deliver a successful product launch. /li liEvaluate product impact by establishing, tracking, and reporting progress on product metrics and KPIs for leadership and the entire company. /li liCommunicate proper decisions adopted to affected business units. /li liCollaborate with engineering to track velocity and accuracy of engineering estimates and put in place a feedback process for learning and improving team execution. /li liStrong opinions loosely held - be able to defend your views of what is right with professionalism, maturity and a holistic view of competing viewpoints. /li liEducate, mentor and train team members across the entire company on product methodology and philosophy. /li liFail fast, learn fast and move fast to deliver real customer and business value. /li /ul h3Location /h3 pThe position will be based in Madrid (Spain) and will require travelling approximately once every month across our markets. /p h3Candidate Profile /h3 ul liBachelor’s degree or equivalent in Computer Science, Mathematics, Physics, or Engineering (with programming knowledge) /li li3+ years of product management experience building B2B digital products in a reputed product-based company /li liExperienced in driving product initiatives to successful completion, resulting in business impact /li liFluent in Spanish and English /li liAvailability to travel across our European and LatAm markets /li liStructured, detail oriented, and capable of understanding the big picture /li liAbility to grasp new concepts quickly and navigate complex environments /li liImpact-oriented with a strong hands‑on approach /li liStrong interpersonal skills, with written and oral communication capabilities /li liStrong analytical and quantitative skills; strong bias towards data-based decision making and comfort with financial and operational analysis /li liDemonstrated success partnering with diverse teams in different organizations and multiple external partners /li liSuccessful candidates will be autonomous, tenacious and creative. They will quickly adapt to work in a fast‑paced environment where prioritizing and multi‑tasking are essential. /li /ul /p #J-18808-Ljbffr

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