AI Automation Engineer
hace 1 día
Barcelona
ph3ABOUT THE ROLE /h3 /brpWe are looking for an analytical, automation-driven, and technically versatile professional who thrives at the intersection of AI systems, workflow automation, and customer operations. The AI Automation Engineer combines deep technical expertise in LLM-powered agents and REST API integration with a clear understanding of customer service workflows — building intelligent systems that transform how support operates at scale. /p /brpThe ideal candidate moves fluidly between designing a multi-agent architecture, building an N8N automation workflow, iterating on an LLM prompt, and integrating elements like API calls in data pipelines — all while keeping the end-user experience and operational excellence at heart. They take full ownership of projects, document as they go, and know how to unblock themselves. /p /brh3MAIN RESPONSIBILITIES /h3 /brh3AI Agent Automation Development /h3 /brul /brliDesign and build multi-agent AI systems integrating LLMs for end-to-end customer-facing workflows: email triage, refund processing, escalation logic, voice bot interactions. /li /brliDevelop and maintain N8N automation workflows. Mid knowledge of python and javascript are required for code node scripting. /li /brliIntegrate voice AI platforms (e.g. Retell AI, ElevenLabs, ConnexAI, Vapi, BlindAI, etc.) with custom prompt logic for call bot behaviour, customer handling, and multi-step flows. /li /brliClassify and prioritize automation use cases based on business impact, technical complexity, and urgency. /li /brliEnsure every automated workflow reflects high-quality communication standards, SLA adherence, tone consistency, and operational resilience. /li /br /ul /brh3API Integration Technical Analysis /h3 /brul /brliDefine, document, and test REST APIs for integration with CRMs, helpdesk platforms (Freshdesk), and internal systems across multiple product versions. /li /brliPerform initial technical assessments of integration issues by reviewing API responses, logs, configurations, and system outputs to detect errors or inconsistencies. /li /brliBuild and manage comprehensive API test suites in Postman and N8N, covering edge cases and structured regression scenarios. /li /brliCollaborate with Development, Product, and QA teams to reproduce, diagnose, and elevate complex technical issues efficiently and with complete context. /li /brliParticipate in regular syncs with technical leads to identify recurring automation gaps and drive process improvements. /li /br /ul /brh3LLM Prompt Engineering Structured Outputs /h3 /brul /brliCraft and iterate on LLM prompts for structured output generation — including JSON schema enforcement, multi-category classification, sentiment analysis, and application reference extraction. /li /brliDebug and improve AI pipeline outputs, addressing inconsistencies in model responses. /li /brliApply knowledge of AI delegation and orchestration patterns to design reliable, scalable agent workflows. /li /br /ul /brh3Process Knowledge Improvement /h3 /brul /brliIdentify recurring workflow gaps or automation opportunities and propose preventive or optimisation actions. /li /brliContribute to internal technical documentation, API specs, runbooks, and workflow guides to improve team efficiency and knowledge sharing. /li /brliSupport onboarding and upskilling of new team members on automation tools, AI systems, and integration patterns. /li /brliCollaborate with cross-functional teams on initiatives that enhance the customer experience and streamline operational workflows. /li /br /ul /brh3REQUIREMENTS /h3 /brh3Education Experience /h3 /brul /brliMinimum 2 years of experience in AI automation engineering, backend integration, or technical roles in digital or SaaS environments. /li /brliProven experience building and maintaining automation workflows in N8N or equivalent platforms (Zapier, Make, etc.). /li /brliHands-on experience working with REST APIs — design, integration, testing, and documentation. Building APIs is a plus. /li /br /ul /brpbNice to have: /b Background in Customer Service or Support operations is a plus, providing valuable context for automation design. /p /brh3Technical Knowledge /h3 /brul /brliDeep understanding of REST API design principles — HTTP semantics (GET, POST, PUT, PATCH), status codes, request/response structuring, and versioning. /li /brliProficiency with N8N: webhook debugging, dynamic base URL configuration and AI node integration. /li /brliExperience with ZenDesk, HelpScout, Freshdesk or LiveAgent CRM platforms, and customer support tooling for API integration. /li /brliStrong expertise in prompt engineering and Generative AI (LLMs), including developer-level experience with Claude (Sonnet, Opus), GPT, and similar models. /li /brliProficiency with Postman for API testing, test suite management, and environment configuration. /li /brliFamiliarity with voice AI platforms such as Vapi, Bland AI, ElevenLabs, ConnexAI, Retell AI or equivalent for call AI Agent development. /li /brliSolid understanding of JSON data structures, API response parsing, and structured output validation. /li /brliWorking knowledge of JavaScript and Python. /li /br /ul /brpbNice to have: /b Familiarity with multi-agent orchestration frameworks (LangGraph, CrewAI, AutoGen) or academic interest in AI delegation patterns. /p /brh3Skills /h3 /brul /brliStrong analytical and problem-solving abilities, with a structured, detail-oriented approach to debugging automation pipelines and integration issues. /li /brliExcellent written and verbal communication skills in English (advanced level, interviews will be made in full English); Spanish is a plus but not mandatory. /li /brliProven ability to work autonomously while maintaining close collaboration with cross-functional teams — technical leads, product managers, and support operations. /li /brliOrganised, accountable, and adaptable — able to manage multiple parallel automation projects effectively in a fast-paced environment. /li /brliCurious and self-driven, with a genuine interest in pushing the boundaries of what AI systems can automate. /li /br /ul /brh3WHY LEADTECH /h3 /brul /brliDiversified app portfolio with millions of active users in a high-growth non-gaming vertical. /li /brliMature data infrastructure: BigQuery, Looker, AppsFlyer, and a proprietary analytics stack for fast decision-making. /li /brliExperimentation culture: real autonomy to propose and ship changes in production. /li /brliInternational team, dynamic environment, and the opportunity for direct PL impact. /li /brliCompetitive compensation package + benefits (flexible hours, health insurance, training). /li /br /ul /brh3Growth and career development /h3 /brul /brliAt Leadtech, we prioritize your growth. Enjoy a flexible career path with personalized internal training and an annual budget for external learning opportunities. /li /br /ul /brh3Work-Life balance /h3 /brul /brliBenefit from a flexible schedule with flextime and the option of working full remote or from our Barcelona office. Enjoy free Friday afternoons with a 7-hour workday, plus a 35-hour workweek in July and August so you can savor summer! /li /br /ul /brh3Comprehensive benefits /h3 /brul /brliCompetitive salary, full-time permanent contract, and top-tier private health insurance (including dental and psychological services). /li /brli25 days of vacation plus your birthday off, with flexible vacation options—no blackout days! /li /br /ul /brh3Unique Perks /h3 /brul /brliIf you wish to come, in our office in Barcelona you’ll find it complete with free coffee, fresh fruit, snacks, a game room, and a rooftop terrace with stunning Mediterranean views. /li /brliAdditional benefits include ticket restaurant and nursery vouchers, paid directly from your gross salary. /li /br /ul /brul /brliJoin us in an environment where you’re free to innovate, learn, and grow alongside passionate professionals. At Leadtech, you’ll tackle exciting challenges and be part of a vibrant team dedicated to delivering exceptional user experiences /li /br /ul /brpbEqual Employment Opportunity Employer: /b /p /brpLeadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, gender identity, gender expressión and/or disabilities. All we need is your high energy, skills, and willingness to be a part of a great project! /p /brh3Location /h3 /brpYou’ll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you. /p /brpIf you prefer to be surrounded with amazing people, our exceptional office is in Barcelona’s Blue Building, located right on the city's seafront. Besides our stunning views, you’ll enjoy our office perks such as free fruit, snacks, and coffee and you’ll also be able to take part in our Mario Kart and table tennis competitions. /p /brpThe personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida Litoral, 12-14, 5ta planta. Barcelona. 08005) or to the email address /p /brp#LeadtechOpportunity /p /p #J-18808-Ljbffr