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The Dallas Mavericks Performance Center is a world-class training and performance facility dedicated to supporting one of the NBA's premier organizations. Designed to optimize athletic performance, recovery, wellness, and daily operations, the Performance Center delivers an elevated culinary and hospitality experience that serves players, coaches, basketball operations, executives, ownership, and guests. The culinary program emphasizes fresh, seasonal, performance-focused cuisine while providing exceptional hospitality through restaurant-quality food, thoughtful service, and operational excellence. Every interaction contributes to creating an environment where nutrition, wellness, hospitality, and performance work together to support championship-level results. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that reflects the same standards of preparation, consistency, and excellence that define the Dallas Mavericks. Position Summary The Executive Assistant General Manager is a senior operational leader responsible for supporting the overall performance, hospitality culture, team development, and daily execution of the Dallas Mavericks Performance Center's food and beverage operation. This role requires a polished hospitality executive capable of leading a highly visible operation where discretion, professionalism, operational precision, and exceptional service are expected every day. Working closely with the General Manager and culinary leadership, the Executive Assistant General Manager ensures seamless execution across dining operations, player dining, executive hospitality, special events, and workplace dining experiences. The ideal candidate is a confident, highly organized leader with exceptional hospitality instincts, strong financial acumen, emotional intelligence, and the ability to inspire high-performing teams while consistently delivering an elevated guest experience. Core Responsibilities: Executive Operational Leadership • Support the General Manager in leading all aspects of daily food and beverage operations, service execution, team performance, and operational results., • Assume full operational leadership in the General Manager's absence., • Maintain a highly visible presence throughout the operation while actively supporting service execution and guest engagement., • Ensure flawless execution across player dining, executive dining, grab-and-go, training table service, catering, and special events., • Anticipate operational challenges and implement timely, effective solutions., • Translate strategic initiatives into daily operational priorities and measurable results. Hospitality & Guest Experience • Champion a culture of refined, anticipatory hospitality and personalized service., • Ensure every interaction reflects the Dallas Mavericks' commitment to professionalism, excellence, and world-class guest service., • Build trusted relationships with players, coaches, executives, ownership representatives, business partners, and guests., • Support VIP events, executive meetings, team functions, and special hospitality experiences., • Resolve guest concerns professionally, discreetly, and with urgency., • Continuously identify opportunities to elevate the overall dining and hospitality experience. Leadership & Talent Development • Recruit, develop, coach, and mentor managers and hourly team members., • Foster a culture of accountability, teamwork, professionalism, and continuous improvement., • Conduct performance evaluations, coaching sessions, and development planning., • Build leadership bench strength through succession planning and talent development., • Lead by example through visible, hands-on leadership and operational excellence. Service Standards & Training • Establish and reinforce exceptional hospitality standards throughout the operation., • Lead daily pre-shift meetings, operational briefings, and service training., • Coach managers and team members in real time to ensure consistent execution., • Promote professionalism, appearance standards, communication, and service excellence. Financial & Business Performance • Support management of labor, scheduling, payroll, controllable expenses, and operational productivity., • Monitor staffing levels to ensure efficient deployment of resources., • Assist with budgeting, forecasting, operational reporting, and financial analysis., • Identify opportunities to improve efficiency while maintaining exceptional quality and service., • Support inventory management, purchasing controls, and cost management initiatives. Cross-Functional Collaboration • Partner closely with the Executive Chef and culinary leadership to ensure seamless execution between front-of-house and culinary operations., • Coordinate closely with basketball operations, performance staff, facilities leadership, and administrative departments., • Support wellness initiatives, nutritional programming, special events, and organizational activations., • Foster collaborative relationships that contribute to operational excellence across the Performance Center. Compliance, Safety & Risk Management • Ensure compliance with company policies, food safety standards, sanitation requirements, and workplace safety procedures., • Maintain a clean, organized, professional, and inspection-ready facility., • Proactively identify operational risks and implement corrective actions., • Ensure operational documentation, incident reporting, and compliance requirements are consistently maintained. Qualifications & Experience Required Qualifications • Minimum five years of progressive leadership experience in luxury hospitality, upscale restaurants, hotels, private clubs, executive dining, corporate dining, or professional sports hospitality., • Demonstrated success leading high-volume hospitality operations., • Strong leadership, communication, and interpersonal skills., • Experience managing labor, scheduling, operational controls, and financial performance., • Proven ability to coach, develop, and inspire high-performing teams., • Exceptional organizational, problem-solving, and decision-making skills., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience supporting executive dining, professional sports organizations, luxury hotels, or elite private clubs., • Experience serving executive-level guests, professional athletes, or high-profile clientele., • Strong food, beverage, and culinary knowledge., • Experience opening or transforming hospitality operations. Personal Attributes • Polished executive presence, • Exceptional emotional intelligence, • Highly organized and detail-oriented, • Calm and confident under pressure, • Hands-on leadership style, • Service-driven mindset, • Strong business acumen, • Collaborative and relationship-focused, • High degree of professionalism, discretion, and integrity Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Extended periods of standing and walking throughout the facility., • Frequent interaction with guests, executives, players, corporate partners, and team members., • Ability to occasionally lift and carry up to 25 pounds., • Ability to work evenings, weekends, holidays, and special events as business needs require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center As the Executive Assistant General Manager, you will help shape one of the most unique hospitality operations in professional sports. Working alongside an exceptional leadership team, you will create memorable dining experiences that directly support player performance, organizational excellence, and the daily experience of one of the NBA's premier franchises. This is an opportunity to build a career at the intersection of hospitality, culinary innovation, wellness, and elite sports performance while contributing to a culture committed to excellence every day.

The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food and beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals who are passionate about service excellence, operational execution, and creating exceptional guest experiences within a professional sports environment. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation designed to reflect the same standards of preparation, consistency, and excellence that define the Dallas Mavericks organization. Position Summary The Dining Room Manager is responsible for overseeing the daily execution of hospitality and dining room operations while ensuring exceptional guest experiences, service consistency, and operational excellence throughout the Mavericks Performance & Training Center. This role is highly visible and requires a hands-on leader who thrives in guest-facing environments, leads from the floor, develops hospitality professionals, and consistently maintains elevated service standards. The Dining Room Manager serves as a key operational leader supporting executive dining, player hospitality, VIP functions, corporate meetings, special events, and daily food and beverage operations. The ideal candidate possesses strong hospitality instincts, exceptional organizational skills, leadership capabilities, and a passion for creating memorable experiences through service excellence. Core Responsibilities: Guest Experience & Hospitality Excellence • Lead daily dining room operations with a relentless focus on hospitality and guest satisfaction., • Maintain a highly visible presence in guest-facing areas throughout service periods., • Ensure all guests receive attentive, professional, and personalized service., • Build relationships with players, coaches, executives, VIP guests, corporate partners, and facility visitors., • Address guest concerns promptly and professionally while implementing effective service recovery strategies., • Continuously evaluate and improve the guest experience across all hospitality touchpoints., • Support hospitality operations for executive dining, VIP functions, corporate events, and special activations. Dining Room Operations Leadership • Oversee daily dining room operations and service execution., • Manage dining room flow, seating strategies, reservations, and service pacing., • Ensure proper staffing deployment and operational readiness throughout each shift., • Maintain exceptional standards of cleanliness, organization, and presentation throughout all guest-facing areas., • Collaborate closely with culinary and beverage leadership to ensure seamless execution., • Ensure all opening, closing, and side-work procedures are completed according to standards., • Monitor service standards and guest interactions to ensure consistency and professionalism. Leadership & Team Development • Recruit, train, coach, and develop front-of-house team members., • Conduct pre-shift meetings, service briefings, and ongoing hospitality training., • Provide real-time coaching and constructive feedback to team members., • Foster a culture of accountability, professionalism, teamwork, and continuous improvement., • Monitor employee performance and support corrective coaching initiatives when necessary., • Ensure team members consistently adhere to appearance, grooming, punctuality, and service standards. Operational Excellence & Financial Performance • Support labor management initiatives and staffing efficiency., • Monitor service metrics, guest satisfaction scores, and operational KPIs., • Assist in managing operating expenses and cost-control initiatives., • Support inventory controls and beverage management programs., • Identify opportunities to improve operational efficiency and guest satisfaction., • Assist hospitality leadership with special projects and operational initiatives. Compliance, Safety & Risk Management • Ensure compliance with all food safety, alcohol service, workplace safety, and sanitation standards., • Maintain a safe, clean, and organized environment for guests and team members., • Support incident reporting, risk mitigation, and safety initiatives., • Ensure compliance with company policies, procedures, and operational standards. Qualifications & Experience Required Qualifications • Minimum 3–5 years of hospitality management experience in high-volume operations., • Proven leadership experience managing front-of-house teams., • Strong knowledge of hospitality operations, guest service, and dining room management., • Exceptional communication, interpersonal, and organizational skills., • Demonstrated ability to lead effectively in fast-paced environments., • Strong problem-solving and decision-making abilities., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience in professional sports, hospitality, luxury hotels, private clubs, or premium venues., • Fine dining or elevated hospitality experience., • Experience supporting executive, VIP, and corporate clientele., • Wine, spirits, or beverage knowledge., • Experience with reservation systems, POS systems, and hospitality technology platforms. Leadership Competencies • Guest-Centric Leadership, • Hospitality Excellence, • Team Development & Coaching, • Communication Excellence, • Accountability, • Operational Discipline, • Emotional Intelligence, • Problem Solving, • Adaptability & Resilience, • Conflict Resolution, • Attention to Detail, • Professionalism Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Extended periods of standing and walking throughout the facility., • Frequent interaction with guests, executives, players, corporate partners, and team members., • Ability to occasionally lift and carry up to 25 pounds., • Ability to work evenings, weekends, holidays, and special events as business needs require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Dining Room Manager role offers the opportunity to lead hospitality operations within one of the most unique and dynamic environments in professional sports. This position provides direct interaction with elite athletes, executives, VIP guests, and corporate partners while helping shape the hospitality culture of the Dallas Mavericks organization. The successful candidate will join a culture committed to excellence, professionalism, teamwork, and continuous improvement, while contributing to world-class hospitality experiences that reflect the Dallas Mavericks' standards and values.