Front Desk and Sales Associate
22 days ago
Garden City
Job DescriptionJob Title: Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non-Exempt Summary: Were looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - youll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you. Duties and Responsibilities: • Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door., • Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach., • Guide families through the student registration process using effective sales and customer service techniques., • Handle customer concerns and complaints professionally, with a solution driven approach., • Assist families with merchandise and vending purchases., • Make calls to resolve open account issues with professionalism and care., • Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area., • Enforce safety rules and administer first aid when necessary.What Were Looking For:, • A natural communicator who is comfortable on the phone and in person with families of all backgrounds., • Comfortable learning new software - well train you on our systems., • Organized, dependable, and proactive about following through on tasks and commitments., • Previous customer service or administrative experience preferred., • Basic computer skills., • Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School., • Must be available for evening and weekend shifts.What Success Looks Like:, • Every family who calls or walks in leaves feeling heard, helped, and excited to enroll., • Enrollment numbers grow because follow-up is consistent and conversations are genuine., • The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks., • Families feel confident theyre in the right place from their very first interaction.Our Culture: At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. As a Front Desk and Sales Associate, youre often the very first voice a family hears - and the reason they choose us.