Store Manager - Washington, D.C.
13 days ago
Washington
Job Description TITLE: Store Manager REPORTS TO: Regional Director ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Store Manager to join our dynamic and values-driven company. Company Purpose Inspire a more creative way of living through good design that's good to everyone. Core Values • Good design is good. Good design should be reflected in everything we do., • Keep it simple. Strive for economy in all that you do., • Everyone is invited to our party. Treat every individual with respect & dignity., • Our glass is half full. Focus on the positive., • Be humble. We take nothing for granted., • Turn it up to 11. Determine what is expected and do a little more., • Stay curious. Try, learn, improve, repeat. ABOUT THE ROLE: As Store Manager, you'll lead the day-to-day operations, creating an exceptional experience for customers while inspiring and developing a high-performing team. You'll drive sales, uphold Blu Dot's standards for service and visual presentation, and ensure operational excellence across every aspect of the store. As a brand ambassador, you'll help grow awareness of Blu Dot as an American design studio, cultivate lasting customer relationships, and create a welcoming, design-forward shopping experience for everyone who walks through our doors. WHO YOU ARE: • A natural leader. You inspire, coach, and develop others while creating a positive, inclusive environment where people enjoy coming to work., • Customer-obsessed. You believe every interaction is an opportunity to create an exceptional experience and build lasting relationships., • Passionate about good design. You have an appreciation for modern design and enjoy helping customers discover products that fit their lives and spaces., • Organized and adaptable. You thrive in a fast-paced environment, balancing competing priorities without losing sight of the details., • A proactive problem solver. You take ownership, make thoughtful decisions, and look for solutions rather than waiting for direction., • Aligned with our values. You lead with humility, treat everyone with respect and dignity, and consistently go the extra mile to create a welcoming experience for customers and teammates alike. WHAT YOU WILL DO: Sales, Marketing and Merchandising: • Represent and expand the customer's connection to the Blu Dot brand through a personable and professional demeanor, • Develop and maintain relationships with all customer cohorts, • Meet monthly sales goals and maximize profitability, • Use product information and design knowledge to demonstrate merchandise features and benefits, • Suggest additional items based on assessment of customer's needs, • See sales through to completion and follow up with the customer as necessary, • Communicate accurate pricing, delivery expectations and tracking information, • Enter customer orders according to company policy and procedures, • Actively prospect and cultivate relationships with new retail customers and trade clients., • Implement and maintain visual merchandising standards of the showroom, • Maintain supply of sales & marketing materials and distribute effectively to customers, • Create and maintain accurate customer email database for communicating sales, promotions, and events, • Help with marketing functions such as sales, advertising, direct mailing, quarterly trade events, Open Studio, and other special projects as directed by Blu Dot., • Partner with the Market Development Manager (if applicable) to drive traffic and activate the store space. Customer Service: • Train and empower your team to make the best decisions for the customer while maintaining company policies, • Respond to all incoming emails and phone calls within 24 hours, • Communicate an in-depth working knowledge of product construction and care to customers, • Provide outstanding customer service by handling all merchandise returns and customer issues in a positive and expeditious manner, • Utilize problem-solving skills to swiftly determine the best solution to service issues while remaining mindful of company policies, • Accurately communicate in stock status and delivery lead times to customers, • Assist in quality control efforts by tracking product issues and alerting direct supervisor and quality control team to issues and inconsistencies, • Provide assembly instructions to customers as needed, • Provide catalogs, samples, and marketing materials to customers upon request, • Communicate customer and assortment feedback to direct supervisor and Product Development team Operations: • Receive all incoming inventory and floor samples in compliance with company standards, • Perform inventory cycle counts as directed and assist BDMN team in reconciling variances, • Consistently follow and demonstrate an understanding for order entry and inventory management processes, policies, and systems, • File freight claims and return process documents as needed, • Maintain a clean, organized, and compelling shopping space, • Coordinate order shipping logistics with customers and local white glove delivery providers: obtain contact info, correct billing address and delivery quotes as needed, • Work with Store Operations to manage and own the local final mile delivery company relationship and keep accurate records of product that may reside at their storage facilities, • Ensure that the delivery experience provided by local delivery partners in keeping with company customer service standards., • Partner with accounting team to maintain accurate sales and billing records, • Assist in inventory planning and forecasting as required, • Maintain company loss prevention standards; responsible for store inventory shrink, • Submit expense reports monthly and adhere to company purchasing policies, • Alert direct supervisors to any system inaccuracies: pricing, inventory, etc. Staff Management/HR: • Lead the team with respect and professionalism, • Foster curiosity for design, • Create and promote a positive and safe work environment, • Write weekly staff schedules that provide appropriate coverage for sales traffic, • Ensure all team members are meeting sales goals and consistently demonstrating excellent customer service skills, • Provide developmental feedback; create action plan for staff members not meeting sales goal or service standards, • Train staff as needed/directed, • Partner with Store Operations to seek feedback on team performance and instigate necessary process training as required, • Recruit and hire staff as needed/directed, • Write and deliver annual performance reviews, • Hold regular monthly meetings with staff to discuss product knowledge, sales goals/tactics, and customer service issues and successes Other Duties: • Make showroom available for after hour events and private parties as instructed, • Projects as assigned, • Drive Store Activations, • Host Quarterly Trade Events IDEAL EXPERIENCE/QUALIFICATIONS*: • Bachelor's degree or equivalent combination of education and experience preferred., • 5+ years of retail leadership experience with a proven track record of driving sales, developing high-performing teams, and delivering exceptional customer experiences., • Background in premium retail, home furnishings, interior design, architecture, or another design-focused environment preferred., • Strong leadership, communication, and interpersonal skills with the ability to coach, motivate, and develop others., • Experience managing store operations, including scheduling, inventory, visual merchandising, and expense management., • Excellent organizational, problem-solving, and decision-making skills., • Passion for modern design and creating an inspiring, customer-focused shopping experience., • Proficiency with retail systems and Microsoft Office or Google Workspace., • Availability to work a flexible schedule, including evenings, weekends, and holidays. *Everyone's welcome to our party! Blu Dot always welcomes candidates with unique and diverse backgrounds. Blu Dot is a member of E-Verify. Applicants must be currently authorized to work in the United States. Job Posted by ApplicantPro