Assistant - Inclusive Links - Yonkers

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• TeamPoint LLC

  

  Remote AI Training Opportunity

  24 days ago

  $10–$20 hourly

  Part-time

  The Bronx, New York

  Join our AI training project, specifically designed to support one of our enterprise clients. This is an exciting entry-level opportunity that welcomes motivated candidates from all real-world experience. No prior AI or technical experience is necessary. We provide comprehensive full onboarding, detailed instructions, and dedicated mentorship to ensure your success in this role. Role Overview: As a participant in this project, you will help with a simple AI model training project. We’re not looking for developers, but AI trainers with real-world experience. Requirements: • Available for an immediate start, • Must possess a strong English language, • Hold valid work authorization, • Eager to learn and diligently follow instructions

  Immediate start!

  No experience

  Easy apply
• Milton Hershey School

  

  Youth Development Specialist - Relocation to Hershey, PA Required

  3 days ago

  Yonkers

  Description: Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students. MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential. Responsibilities include: • Providing daily supervision and mentorship, • Managing household routines and student schedules, • Administering medications and ensuring student wellness, • Driving students to activities, as well as planning and actively engaging in developmental and recreational activities with students, • Leading daily devotions and accompanying students to Sunday Chapel, • Overseeing budgeting and household reporting Upon hire, Flex Houseparents initially support various student homes and follow a working schedule of nine consecutive days on duty, followed by three days off. On weekdays, houseparents have unscheduled time while students are in school. Flex Houseparents eventually transition into a Placed Houseparent role, where they live and work with the same group of students in their own student home. Benefits include: • Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more), • Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings, • Relocation assistance and paid training provided, • Paid time off provided at designated times throughout the year Qualifications: Qualifications include: • Experience working or volunteering with youth, • This is a two-person role for couples legally married for at least two years, • Both spouses must be age 27 or older, • No more than three dependent children may reside in the student home, • Commitment to a smoke-free and weapon-free campus; no alcohol permitted while on duty, • Pet limitations: only fish and one dog of approved breeds allowed, • Valid U.S. driver’s license and ability to become certified to drive student home vans, • Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited), • High school diploma or GED required, • Ability to lift to 50 lbs., • Demonstrated integrity and professionalism; MHS staff serve as role models for students This is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit _.

• Yonkers Partners in Education

  

  Program Manager, SAT Prep (Yonkers)

  2 months ago

  Yonkers

  Job Description ORGANIZATION OVERVIEW YPIE creates pathways to college and career success. With a focus on mid-sized cities, our proven approach is grounded in high expectations, personalized opportunities, and community partnerships. We envision a future where all young people are equipped to thrive in communities that support their pathways to success. Youth in mid-sized cities often face significant barriers to achieving economic mobility and may lack the sustained support systems needed to navigate college and career pathways. YPIE is working to change that. Across Yonkers, Jersey City, and Nashville, YPIE partners with public schools and local organizations to provide students with a comprehensive, 9th grade-to-career continuum of support. Through deep, high-touch relationships, real-world skill development, strong community and corporate partnerships, and a culture of high expectations paired with meaningful support, YPIE helps students prepare for college, persist through graduation, and launch into careers that lead to long-term opportunity. Today, YPIE serves more than 2,500 students across these three cities, building on a model with proven results in expanding access to higher education and economic mobility. As YPIE continues to strengthen and expand college readiness support, investing in high-quality SAT preparation represents a critical next step in deepening student impact. The SAT Prep program builds on YPIE’s existing academic and advising work by providing targeted, data-driven instruction that helps students translate their academic potential into competitive college entrance exam scores. The Program Manager will play a key role in elevating YPIE’s college readiness outcomes and expanding access to postsecondary opportunities. Our recent outcomes data demonstrates the positive impact that YPIE has on the communities we serve: increased college readiness, enrollment, degree attainment, and career access. POSITION OVERVIEW The Program Manager, SAT Prep provides targeted academic support through direct instruction and individualized tutoring in SAT Prep for 11th grade students. The Program Manager will also provide small group math tutoring for 9th and 10th grade students who need targeted support to build basic Algebra and Geometry skills. This role builds strong relationships with students, delivers engaging and confidence-building test preparation, and equips students with the academic skills and strategies needed to improve SAT performance and expand postsecondary opportunities. RESPONSIBILITIES & RESULTS SAT Prep Instruction Lead the development and delivery of YPIE’s SAT Prep program; plan and facilitate engaging, data-driven SAT instruction aligned to the College Board SAT, focusing on core content and test-taking strategies. Plan and deliver engaging, high-quality SAT preparation instruction aligned to College Board standards, including reading, writing and language, and math content. Teach effective test-taking strategies, pacing techniques, and problem-solving approaches to help students maximize performance under timed conditions. Administer and analyze diagnostic assessments and formative checks to identify skill gaps and inform instruction. Differentiate instruction to meet the needs of students with varying skill levels, learning styles, and academic backgrounds. Provide individualized and small-group academic support during class and during additional office hours (at the YPIE College Zone and in schools) to reinforce key concepts and address targeted needs. Support students in setting score goals, monitoring progress, and building confidence. Student & Family Engagement Develop strong professional relationships with students in order to provide tutoring and foster self-advocacy so students identify and seek support. Help connect students to critical YPIE and external resources as needed and hold students accountable to academic and testing milestones. Maintain active, collaborative relationships with key family figures in students’ lives to reinforce goals, address academic challenges, and communicate clearly and consistently about SAT timelines, expectations, and student progress. Collaborate with volunteers to assist in providing services to YPIE students. Program Administration & Recruitment Manage student records and leverage YPIE data systems to monitor progress, identify challenges, and inform instructional decisions. Manage SAT program logistics, including schedules, assessments, materials, and testing timelines. Communicate proactively with internal staff and external stakeholders to ensure smooth execution of all SAT-related activities. Recruit for a new cohort of YPIE Scholars each year, proactively collaborating with district partners to identify target students and deliver info sessions and presentations. VALUES YPIE team members: expect more, holding ourselves and our students to high expectations and demonstrating fierce accountability in all that we do. pursue relentlessly, doing whatever it takes to achieve our goals with integrity, while sweating the details and never compromising on quality. are always learning, approaching our work with curiosity and a growth mindset, continuously seeking feedback and opportunities to improve. drive results that matter, staying focused on impact, purpose, and measurable outcomes that create meaningful change for our students and community. draw on collective strength, building strong relationships rooted in trust, and collaborating with partners and teammates to advance shared goals. CANDIDATE QUALIFICATIONS To be eligible for consideration, applicants should have: Education and Experience Bachelor’s degree 2+ years of teaching/facilitating student learning (non-traditional classroom experience welcome) Prior experience tutoring or teaching SAT, ACT, or high school-level Math Skills and Knowledge Strong writing and public speaking skills Proven organizational and program tracking skills An outcomes-focused orientation Personal Attributes Ability to navigate partnerships with diverse stakeholders Flexibility to work some evening and weekend hours based on program needs A car and willingness to travel to program site(s) The most competitive applicants will possess: Demonstrated success improving student SAT/ACT/math scores Teaching certification or certificate of eligibility Ability to see the big picture and sweat the small stuff at the same time Flexibility and adaptability; able to roll with the punches Spanish, Arabic, or other bilingual fluency a plus You are likely to be successful in this role if: You enjoy solving challenging problems to reach measurable outcomes. You thrive in an entrepreneurial environment where you will manage your own time and curriculum implementation to support each student. You are hungry for collaboration. JOB DETAILS Location: In-person across multiple program sites in Yonkers, NY Hours: Full-time Calendar: 10-month (summers off) Start Date: August 20 Salary range: $52,000 to $68,000 Reporting to: Director, Readiness Benefits: YPIE offers a competitive compensation and benefits package commensurate with experience. Benefits include: Health, dental, and vision insurance Retirement plan with matching contributions Flexible Spending Account Life insurance Employee assistance program (EAP) Partial cell phone reimbursement Personalized staff learning opportunities

• System One

  

  Business Development ( Business Consultant / B2B Sales Representative )

  9 days ago

  Yonkers

  Job Description For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message. * Permanent, full-time, direct-hire W2 role with our client: base salary + full benefits + uncapped commission ( including a guaranteed non-recoverable draw for the first 12 months ) + residuals. * This is a field ( outside ) B2B sales / business development role targeting small- and medium-sized businesses ( not enterprise clients ), with short sales cycles that typically yield multiple deals per month. Business Development ( Business Consultant / B2B Sales Representative ) : - Sell Clover, an industry-leading cloud-based point-of-sale (POS) platform used by more than 700,000 merchants and processing over $330 billion in card transactions, to small- and medium-sized businesses (SMBs) in your assigned territory. The platform combines POS hardware and software to handle card, mobile wallet, and contactless payments, alongside business management features such as inventory, reporting, and customer loyalty. • Manage a territory with dozens of branches from multiple established corporate partner banks, building relationships with business bankers to generate referrals and close deals, while self-sourcing new opportunities to supplement the partner banks’ pipelines., • Conduct on-site product demos and presentations at client businesses, showing how the platform can streamline operations and boost revenue, and close sales deals in person., • This is a quota-carrying field sales role focused on driving new business, managing existing relationships, and growing an assigned territory through strong outside sales execution and a self-starter mindset. You'll own the full sales cycle : prospecting, self-sourcing leads, and generating referrals through existing clients and established bank partnerships, and closing deals, with full accountability for territory performance and quota/KPI attainment, including turning around underperforming accounts. Success in this role means building lasting client and partner relationships, identifying challenges early, and consistently delivering proactive solutions that drive growth and retention., • We're looking for someone with proven outside sales experience who hits quota, works provided leads and builds their own pipeline, closes deals, hunts for new business, connects well with people, and owns their results., • Somebody with previous experience as a Business Banker / Commercial Relationship Banker / Commercial Relationship Manager ( SMB clients ) will also be a good fit For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message. . System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M1 #LI-DP1 Ref: #404-IT Pittsburgh

• Consumer Reports

  

  Associate Director, Audience Development

  3 months ago

  Yonkers

  Job DescriptionWHO WE ARE Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for all. CR is known for our rigorous testing and trusted ratings on thousands of products and services. We report extensively on consumer trends and challenges, and survey millions of people in the U.S. each year. We leverage our evidence-based approach to advocate for consumer rights, working with policymakers and companies to find solutions for safer products and fair practices. Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees. OVERVIEW Our Audience Development team operationalizes Consumer Reports' mission to create a safer, fairer, and more transparent marketplace, ensuring our trusted, independent guidance is highly visible wherever people make decisions—across traditional search, answer engines, newsletters, CR's app, alerts, and social and emerging platforms. In a time of information overload, misinformation, and peak distrust, this is more important than ever. We're looking for an experienced data detective, diplomat, and leader—the Associate Director, Audience Development will help drive audience strategy, activating and nurturing discoverability, engagement, and conversion across onsite and offsite channels, organic and paid, working collaboratively, cross-functionally, or independently, as needed. Reporting to CR's Executive Managing Editor, you will act as the primary liaison for audience priorities and strategic alignment across CR divisions, spanning product management, marketing, and editorial, among others. This hybrid position with in-office collaboration (Yonkers and/or NYC) just once per month provides excellent flexibility. This position is not eligible for sponsorship or relocation assistance. How You'll Make An Impact As Associate Director, Audience Development you will create and continually optimize organizational standards that will help CR's digital presence evolve in parallel with consumer needs and the technical marketplace, helping humans, agents, and everything in between find and rely on our insights at critical conversion and connection moments. • Drive CR's audience strategy, evolving the integration of our discoverability strategy across all channels and platforms and in collaboration with all relevant divisions,, • Oversee the Audience Development team, establishing technical, digital, and editorial best practices for excellence in both search results, answer engines, and nascent technologies, • Develop and maintain growth and optimization strategies across owned and distributed surfaces (web, app, Apple News, YouTube, Reddit, TikTok, Newsletters, etc.) in close collaboration with cross-functional teams, namely Marketing and Content, • Advise the Executive Managing Editor on defining and evolving audience KPI frameworks and roadmaps to measure short-term and long-term success, • Translate data into action: Help inform product roadmaps and editorial planning with specific and directional insights, • Establish cross-functional partnerships with Content, Product, Marketing, Analytics, Testing, Leadership, and other relevant teams to align on and elevate distribution, engagement, and optimization, • Advocate for brand visibility in AI ecosystems, ensuring attribution and authority signaling across generative engines, • Build, manage, and mentor an evolving audience team, comprising both full-time staff and project-based freelancers ABOUT YOU You'll Be Highly Rated If: • You have the experience: 10 years in audience strategy and insights, content strategy, growth strategy for a digital publisher, tech nonprofit, or mission-driven brand., • You've managed teams in highly matrixed environments: 6+ years managing and mentoring teams, as well as cross-functional initiatives., • You have experience in a non-profit environment., • You are proficient with multiple search analytics tools and platforms., • You have proven success leading or partnering on newsletter programs and platform packaging strategies., • You have excellent communication skills, bridging editorial with digital, marketing and analytical teams around shared audience goals., • You've led nascent AI optimization across digital and editorial teams in publishing environments., • You have proven change management experience with cross-functional teams around audience development KPIs. You'll Be One of Our Top Picks If: • You have experience in a nonprofit environment., • You have experience with a commerce or shopping site. FAIR PAY AND A JUST WORKPLACE At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation.The target salary range for this position is $160K-$180K. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be informed by the candidate's particular combination of knowledge, skills, competencies, and experience. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC. Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws. Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.

• Consumer Reports

  

  Senior Software Engineer - Product

  16 days ago

  Yonkers

  Job DescriptionWHO WE ARE Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for all. CR is known for our rigorous testing and trusted ratings on thousands of products and services. We report extensively on consumer trends and challenges, and survey millions of people in the U.S. each year. We leverage our evidence-based approach to advocate for consumer rights, working with policymakers and companies to find solutions for safer products and fair practices. Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees. OVERVIEW We're looking for a full stack Senior Product Engineer to lead the multi-platform engineering efforts for our AskCR chatbot and related AI-driven features across the Consumer Reports website, mobile app, and other digital surfaces. This role is critical in ensuring seamless integration, robust performance, and high-quality user experiences. Reporting to the Director, Web Development you will be part of the Experimental Engineering team where you will drive consistent, maintainable development practices, coordinate cross-team collaboration, and oversee the delivery of resilient software solutions. This is a remote position. This position is not eligible for sponsorship or relocation assistance. How You'll Make An Impact As Senior Product Engineer, you will focus on Ask CR, our AI-powered advisor that answers consumer's questions based on CR's trusted research and product data, including: • Leading the technical planning, architecture, and implementation efforts for AskCR's multi-platform initiatives, ensuring consistency and maintainability., • Collaborating closely with product management, design, and engineering teams to align technical strategy with business and user needs., • Coordinating cross-team engineering efforts, facilitating clear communication, effective planning, and efficient release management., • Establishing and upholding best practices for code quality, continuous integration/continuous deployment (CI/CD), monitoring, and debugging across platforms., • Diagnosing and resolving complex production issues, providing timely and effective solutions., • Mentoring and guiding engineering team members, fostering technical growth and leadership capabilities. ABOUT YOU You'll Be Highly Rated If: • You have the educational background. Bachelor's degree in Computer Science, Software Engineering, or related technical discipline., • You have the engineering experience. 5+ years of professional software engineering experience is required., • You bring a strong proficiency in web and mobile development frameworks (specifically React, React Native)., • You have a strong proficiency in building APIs with Python (e.g. FastAPI)., • You have proven experience in multi-platform software development and integration, with a track record of delivering high-quality production applications., • You have a demonstrated expertise in best practices for CI/CD, automated testing, observability, and debugging., • Your excellent communication and collaboration skills, allow you to lead complex projects across diverse teams. You'll Be One of Our Top Picks If: • You have prior experience working on consumer-focused AI applications or chatbots., • You are familiar with cloud infrastructure (AWS, Azure, or Google Cloud Platform) and container orchestration technologies., • You have knowledge of ethical AI practices, data privacy compliance, and secure coding principles. FAIR PAY AND A JUST WORKPLACE At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation informed by location, as well as the candidate's particular combination of knowledge, skills, competencies, and experience. It is expected that most qualified candidates will fall near the middle of the posted salary range. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC. Salary ranges • NY/California: $140K-$160K annually, • DMV/Massachusetts: $120K-$140K annually, • Colchester, CT and additional approved CR locations: $115K-$135K annually Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws. Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.

• Consumer Reports

  

  Strategist, Audience Development

  21 days ago

  Yonkers

  Job DescriptionWHO WE ARE Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for all. CR is known for our rigorous testing and trusted ratings on thousands of products and services. We report extensively on consumer trends and challenges, and survey millions of people in the U.S. each year. We leverage our evidence-based approach to advocate for consumer rights, working with policymakers and companies to find solutions for safer products and fair practices. Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees. OVERVIEW Our Audience Development team operationalizes Consumer Reports' mission to create a safe, fairer, and more transparent marketplace by ensuring our trusted, independent guidance is visible wherever people make decisions—across search, AI-generated answers, and emerging platforms. In a time of information overload, this is more important than ever. The Audience Development Strategist will help grow CR's audience and membership base through search engine optimization as well as generative engine optimization, coordinating and aligning those efforts as they develop along the burgeoning AI frontier, with an emphasized and outsized lean into GEO. Reporting to the Associate Director, Audience Development, the Strategist will create a search-first culture, and influence stakeholders with a collaborative spirit to leverage search as a powerful driver of business goals, including membership revenue. This hybrid position with in-office collaboration (Yonkers and/or Yonkers) just once per month provides excellent flexibility. This position is not eligible for relocation assistance or sponsorship. How You'll Make An Impact Working in tandem with the Associate Director and SEO Specialist, you will help CR's digital presence evolve in parallel with consumer's changing needs. Areas of focus will include: • Lead and drive the day-to-day audience development program, roadmap, and growth., • Keep current on SEO/GEO trends, best practices, and search news., • Lead the procurement and briefing process for external partners; prioritize findings with internal stakeholders., • Evaluate, select, and onboard new technical search tools., • Utilize technical tools to analyze and identify technical SEO/GEO/AI search site issues., • Manage search projects from start to finish., • Work with external partners to establish and maintain a review process for schema and other technical search factors., • Perform periodic analysis of core web content., • Partner with the Acquisition team to ensure aligned search marketing and conversion efforts., • Develop and execute training sessions that promote org-wide implementation, • Facilitate budgeting, forecasting and re-forecasting, and vendor invoicing. ABOUT YOU You'll Be Highly Rated If: • You have the experience--7+ years experience in audience development, content strategy, or audience insights roles, • You have optimized high-volume, consumer-facing platforms for both traditional search engines and/or AI-driven answer engines., • You've developed audience strategies focused on un/structured data, entity authority, semantic and agentic search, and citation visibility—and doing so for paywalled, subscription-based, membership-driven sites and content., • You know the tools of the trade, i.e. Google Analytics, Adobe Analytics and bring a proficient understanding of zero-click behavior, AI-driven traffic shifts, and answer inclusion metrics., • You have deep, demonstrable experience with major SEO platforms (SEMRush, Conductor, Google Search Console, Screaming Frog, Lumar)., • You have hands-on experience onboarding and implementing GEO monitoring and AI visibility tools with measurable results., • You can lead the development and execution of prompt testing, citation audits, and AI visibility assessments across major platforms. You'll Be One of Our Top Picks If: • You are entrepreneurial, digitally savvy, creative and experimental., • You have the passion for SEO, GEO, AEO—and the growing list of acronyms across this space, • You have the ability to guide and influence teams (internal and external) to work on projects from inception to completion while meeting deadlines, • You have a strong quantitative orientation and ability to mine data to drive strategy and tactics and can translate these into pitch-oriented presentations. FAIR PAY AND A JUST WORKPLACE At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be informed by the candidate's particular combination of knowledge, skills, competencies, and experience. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC. Salary ranges • NY/California: 137,819.17-142,948.94 annually, • DMV/Massachusetts: $130,928.22-135,801.49 annually, • Colchester, CT and additional approved CR locations: $130,928.22-135,801.49 annually Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws. Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.

• WAZER

  

  Technical Support Engineer

  1 day ago

  Yonkers

  Please note: This is not an IT or Software Support role. This position focuses on hardware support for WAZER waterjet machines. Candidates should have experience with mechanical systems, hardware maintenance, or machine troubleshooting. \n \n WHY WE NEED YOU: \n WAZER is the creator of the world’s first desktop waterjet cutter. We’ve brought industrial-grade precision to the workshops of designers, engineers, and makers everywhere. As we continue to grow, we are looking for a Technical Support Engineer who is passionate about solving complex mechanical puzzles and facilitating excellent user experience. \n We are looking for energetic, adaptable and clever team members that can think on their feet to solve problems that pop up as well as work to continuously improve our systems and processes. \n \n YOUR DAILY ROLE: \n As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering team. You will handle challenging technical escalations involving component failure, cut quality concerns, and monitor recurrence of issues to determine which should be escalated to the Product Development team. \n Beyond helping users to fix their machines, you will be a systems architect for our support department, identifying bottlenecks and implementing the tools and workflows necessary to make our support system run as efficiently as our waterjets. \n \n TECHNICAL SUPPORT ENGINEER DAILY ROLE: \n\n • Diagnose and troubleshoot hardware, software, and firmware issues remotely via email, phone calls, and video calls to guide users through mechanical repairs\n, • Act as the primary escalation point for complex technical issues that Tier 1 cannot resolve.\n, • Act as the first level of support for our Reseller Network\n, • Deescalate sensitive situations with users\n, • Document user problems and the actions taken to solve them and update troubleshooting procedures accordingly\n, • Work with Product Development engineers to develop short term and long term solutions\n, • Develop proactive web support content to help users solve common issues you’ve seen repeatedly\n, • Manage and optimize our support systems to improve quality of support and response times\n, • Maintain an inventory of replacement parts in our warehouse\n\n \n AD-HOC RESPONSIBILITIES \n\n • Warehouse duties related to machines coming in for testing\n, • Aid in the refurbishment of machines\n, • Overseeing the machine replacement process\n, • Maintain inventory of relevant parts\n\n \n MUST HAVE QUALIFICATIONS: \n\n • 3+ years in a customer-facing technical support or field service role, ideally dealing with complex hardware (CNC, 3D printers, robotics, or industrial machinery).\n, • Comfortable communicating with non-technical users to explain complex technical troubleshooting and repair\n, • Technical proficient verbal and written communication skills - an ability to translate "Engineering-speak" into clear instructions for a user\n, • Proficiency in mechanical assembly, electronics troubleshooting (multimeters, wiring diagrams), and software/firmware root cause analysis\n, • You don't just fix the problem; you want to know why it happened and how to prevent it going forward\n, • Well-organized and willing to work independently with a strong sense of personal organization.\n, • Familiarity with 2D CAD - can open and manipulate an existing sketch\n, • Ability to lift heavy (~60lbs) objects alone and team lift heavy (~120lbs) objects with another person\n, • Ability to commute to Yonkers, NY\n, • Don’t mind getting your hands dirty\n\n \n NICE TO HAVE QUALIFICATIONS: \n\n • Digital content creation\n, • Experience maintaining Inventory in a warehouse setting\n, • Have worked with CRM systems (zendesk, salesforce, etc)\n, • You are a maker, a hacker, a craftsperson, tinkerer, or generally curious and creative\n, • Degree/Experience in a technical area, for example architecture, engineering, industrial design, science, and metalworking, etc.\n, • Highly functional at 2D CAD\n, • Trade or technical background\n, • Passion about WAZER’s mission of bringing affordable digital cutting solutions to makers, small business, artisans, and schools.\n\n \n While it would be great to bring on experienced talent for this role, we’ll accept any qualified candidate. If you are passionate about our mission, are good at what you do, and want to learn quickly don’t hesitate to contact us. Be open about what you don’t know and what you excel at, and we’ll do our best to evaluate this with our specific needs! \n \n COMPENSATION: \n Employee Health Insurance, Paid Vacation, Paid Holidays, Paid Sick Days, Opportunities for Overtime, WAZER equity (stock options), Opportunity for advancement in a fast-growing company. \n • \n