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• Harbor Community Clinic

  

  BH Care & Administrative Support Coordinator

  hace 2 días

  Los Angeles

  Job Description JOB SUMMARY The primary role of the Behavioral Health Care Coordinator is to provide care management and administrative support to help patients access behavioral health, substance use, and social services tailored to their individual needs. This position supports the Behavioral Health (BH) team by facilitating service delivery, advocacy, and education for clients and the community. The Behavioral Health Coordinator also assists patients in connecting with additional resources, such as psychiatric services, referrals for a higher level of mental health care, and other community-based support services. EXPECTATIONS • Adheres to all Harbor Community Health Centers (HarborCHC) Policies and Procedures, • Conducts self in a manner that aligns with HarborCHC’s core values at all times, • Maintains a positive and respectful attitude with all work-related contacts, • Communicates regularly with his/her immediate supervisor about Behavioral Health Departmental and HarborCHC concerns, • Consistently reports to work prepared to perform the duties of the position and adheres to scheduled work hours., • Performs duties as workload necessitates., • Works as part of a multidisciplinary team., • Demonstrates integrity and accountability for duties and responsibilities., • Performs all job functions in a professional and courteous manner. This includes answering phone calls and emails in a timely manner. MISSION, VISION, AND VALUES • Our mission is to provide low-cost, comprehensive, high-quality health care and supportive services to those in our community who do not have access to medical care., • Our vision is "Improving the Health and Well-Being of our Community.", • Our Core Values consist of Integrity, Compassion, Excellence, and Diversity, Equity, & Inclusion., • Employees must possess a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Clinic. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Clerical and Administrative Tasks • Assist BH providers with patient paperwork, faxes, and correspondence (e.g., patient progress letters, treatment-specific forms for consultation, scanning BH documents into patient charts, no-show letters, etc.)., • Ensure all patient communication is documented completely and scanned timely into the electronic health record (EHR), including obtaining signed consent forms for services, • Follows the no-show policy and procedure and ensures all correspondences are documented in a telephone encounter or note in eClinicalWorks. Documentation will be performed in a timely and accurate manner in accordance with program policies and professional standards of care., • Coordinate phone triage for incoming calls to the Behavioral Health department., • Serve as a liaison for the medical and dental care teams. Based on the needs of the patient, will provide an overview of BH services and schedule an appointment or a same-day warm handoff (WHO)., • Manage BH appointments with a focus on keeping the schedule full (goal = 6 completed visits per day per provider), which may include managing the BH waitlist and determining whether to schedule a same-day appointment., • Support the BH provider in matching patients appropriately with an individual therapist with regards to level of urgency, patient preference, language preference, and availability of clinician., • Generate Behavioral Health (BH) reports as needed, including CCALAC BH audit tool reports, provider visit summaries, and other relevant documentation., • Verify patients’ insurance eligibility, • Under the guidance and supervision of the Behavioral Health Director, serve as a resource and train new and current non-behavioral HarborCHC staff on Behavioral Health protocols (e.g., scheduling, work flow, managing mental health crises, etc.)., • Maintain patient confidence and protect operations by keeping patient health information confidential as determined by HIPAA regulations., • Perform other duties as assigned to support HarborCHC Mission and Values. Behavioral Health Case Management • Coordinate referrals for continuity of patient care with external healthcare organizations and community resources; follow up with patients and organizations, as appropriate, to document use and success of referral., • Administer patient screenings (e.g., PHQ-9, GAD-7), • Use motivational interviewing techniques or de-escalation techniques with patients as needed in the interim of connecting the patient with a BH provider, • Participate in outreach activities to educate and inform the community of integrated behavioral health and other available services at HarborCHC, • Maintain and update the behavioral health community resources list, including information for the point of contact of each community partner., • Serve as a liaison with the Patient Care Coordinators once the BH Providers identify gaps in the social determinants of health (housing, job resources, food insecurity, etc.)., • Attend trainings, conferences, and meetings as required., • Perform other duties as assigned to support HarborCHC’s Mission and Values. QUALIFICATIONS Required education, experience, and/or training: • Bachelor’s degree in social work or related field of study and 1 year of experience working in a behavioral health setting., • Ability to work with people of diverse cultural, educational, social, and economic backgrounds., • Ability to organize and prioritize work tasks., • Knowledge of HIPPA compliance for patient/agency records according to established professional social standards., • Ability to work as part of a multidisciplinary team., • Knowledge of community mental health and social services., • Computer and internet proficiency., • Coordinate long-term therapy referrals for patients with chronic/severe mental illness., • Excellent oral and written communication skills., • Excellent organizational skills., • Experience utilizing an Electronic Medical Records (EMR) system is highly desirable., • Bilingual English/Spanish required. HR PROCEDURAL REQUIREMENTS • Legal authorization to work in the United States., • Clear all post-offers, pre-employment background screening, and education verification., • Must be vaccinated against COVID-19 or have a qualifying medical/religious exemption., • This is not intended to cover all aspects of your description, as additional duties may be assigned. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. Hours: HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00am-5:00pm, and Saturday 8:00am-5:00pm with occasional overtime or other shifts based on clinic need. This is a non-exempt position, and any overtime must be approved by the supervisor in advance. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status, use of cannabis off the job and away from the workplace, and any other basis protected by federal, state, or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. Schedule: Monday to Friday, 8:00AM - 5:00PM 8 hours per day, excluding breaks.

• HEALTH ATLAST WEST LA

  

  Front & Back Office Support - Clinic Floater

  hace 7 meses

  Los Angeles

  Job DescriptionBenefits: • Employee discounts, • Training & development, • Wellness resources Position Overview We are seeking a reliable, detail-oriented Clinic Floater to support both front office and back office operations. This role is critical to maintaining patient flow, provider support, clinic cleanliness, and overall operational excellence. The ideal candidate takes ownership of the environment and ensures the clinic is always clean, organized, and patient-ready. This is a hands-on role requiring flexibility, accountability, and a strong work ethic. Key Responsibilities Clinic Cleanliness & Appearance (Core Responsibility) • Maintain a clean, organized, and professional clinic environment at all times., • Ensure all treatment rooms are cleaned, reset, and fully stocked between patients., • Complete laundry start-to-finish: washing, drying, folding, and restocking linens., • Perform daily and ongoing cleaning tasks throughout the clinic (floors, counters, equipment, chairs)., • Handle minor appearance fixes independently (e.g., wiping scuffed walls, spot cleaning, organizing storage areas)., • Inspect interior and exterior of clinic daily to ensure professional appearance., • Coordinate with janitorial staff and verify cleaning quality., • Coordinate with gardener and report exterior issues as needed., • Address cleanliness or appearance issues immediately as they ariseno delays., • Coordinate with outside companies if any repairs or maintenance are needed Back Office & Clinical Support • Room patients and take vitals accurately., • Assist providers during patient visits as directed., • Help with charting and provider notes when needed., • Maintain stocked treatment supplies (chiropractic and medical)., • Ensure all clinical equipment and carts are clean and organized. Front Office Support • Cover front desk as needed: answering phones, scheduling and rescheduling appointments., • Greet patients professionally and assist with check-in and check-out., • Collect payments and ensure required paperwork is completed., • Keep patient forms stocked, organized, and current., • Maintain proper filing and ensure shredding is completed regularly. Supplies, Maintenance & Vendor Coordination • Monitor and maintain office and clinical supply levels., • Notify management of low inventory before shortages occur., • Coordinate minor maintenance needs with approved vendors (HVAC, janitorial, roofing, etc.)., • Report facility issues promptly and assist with follow-up as directed. Qualifications • Prior experience in a medical or healthcare office preferred., • Comfortable working in both front desk and clinical environments., • Strong attention to detail and cleanliness standards., • Ability to multitask and prioritize in a fast-paced setting., • Professional communication and patient service skills., • Physically able to stand, walk, lift, and perform cleaning/laundry tasks throughout the day., • Reliable, punctual, and self-directed. What Success Looks Like • Clinic is consistently clean, organized, and inspection-ready., • Treatment rooms are always prepared and stocked., • Laundry is never backlogged or left unfinished., • Patients experience smooth flow and professional service., • Providers are supported efficiently with minimal interruptions., • Facility and appearance issues are addressed proactivelynot reactively. Opportunities • The role can be a full time or part time position., • Opportunity for growth within a multi-specialty healthcare environment.

• Warner Center Pet Clinic

  

  Veterinary Receptionist

  hace 4 años

  Los Angeles

  Job Description Now Hiring: Veterinary Receptionists Location: Warner Center Pet Clinic Are you passionate about animal care and client service? Do you thrive in a fast-paced, team-oriented environment? Warner Center Pet Clinic is seeking dedicated and motivated Veterinary Receptionists to join our busy and growing practice. We are looking for compassionate team members who work well under pressure, communicate effectively, and genuinely enjoy helping both pets and their owners. Receptionist Responsibilities: • Greet and assist clients with a friendly, professional attitude, • Schedule appointments and manage the clinic calendar, • Answer phones, emails, and client communications, • Process payments and assist with billing inquiries, • Maintain accurate medical and client records, • Provide administrative support to the veterinary team, • Help create a positive and welcoming client experience Receptionist Requirements: • Previous veterinary or medical office experience preferred, • Strong organizational and multitasking skills, • Excellent customer service and communication abilities, • Experience with office software and practice management systems preferred, • Ability to remain calm and efficient in stressful situations, • Must work well in a team environment What We Offer: • Competitive pay and benefits package, • Opportunities for growth and professional development, • Supportive and collaborative work environment, • State-of-the-art equipment, • The opportunity to make a meaningful difference in the lives of pets and their families If you are passionate about animal care and are looking for a rewarding position in a busy veterinary hospital, we would love to hear from you! Warner Center Pet Clinic is an equal opportunity employer and welcomes applicants from all backgrounds. Please apply online. Saturdays, some Sundays, holidays, and closing shifts are required. Company DescriptionPrivate PracticePrivate Practice

• Ciela Senior Living

  

  Concierge/Driver

  hace 6 días

  Los Angeles

  Job Description About Ciela Senior Living: Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals. Concierge | Hospitality Assistant | Job Decription Purpose: To provide a welcoming, inviting, and friendly environment for residents and guests of the community. To provide excellent customer service and hospitality service in the dining room, café, and common areas in an efficient and professional manner according to Community standards. Minimum Eligibility Requirements: • Must be at least 21 years of age., • Valid state driver’s license with a safe driving record., • Ability to obtain a Commercial Driver’s License within specified timeframe after hire., • 1 year of professional driving experience in the operation of a bus or van used for transporting of clients., • Previous experience working with seniors in a senior living environment preferred., • Strong commitment to customer service and desire to exceed customer expectations., • Must possess strong interpersonal communication skills., • CNA, or previous experience working with the elderly in a residential or long-term care setting preferred., • Must maintain current CPR/First Aid credentials, • Must maintain current Food Handlers credentials, • Must maintain annual Continuing Education Credits, • Proficiency in basic computer skills, including Word and Excel preferred, • Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members., • Strong organizational skills and ability to re-prioritize daily tasks, in order to accommodate fluctuating needs of the residents and the community., • Ability to represent the community in a positive and professional manner., • Must meet all health-related requirements pertaining to State licensure., • Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation., • Subject to pre-employment screening including physical, drug and TB testing and criminal clearance. Essential Functions: Resident Activities / Life Engagement • Set up for morning exercise classes., • Assist Activities Department with setting/re-setting/cleaning up activity areas., • Ensure Activity Areas are neat, clean, dusted and vacuumed as well as mopped., • Assists in the implementation of scheduled resident activities as assigned by the Life Enhancement Director, • Assists in maintaining activity area and supplies in a neat and orderly manner., • Ensures that all resident activities, outings, and events occur according to schedule in the absence of the Life Enhancement Director, • Participates in the preparation, set-up, implementation and clean-up of Community events and programs., • Assists Life Enhancement Director with other projects and duties as requested. Driving • Responsible for transporting residents to and from appointments, scheduled Community outings, and special events, in Community vehicles, according to transportation schedule, • Responsible for assisting residents in and out of vehicles as needed, including loading, and unloading wheelchairs, walkers, and another assist device., • Maintains Community vehicles in clean and orderly condition including washing, refueling, and inspecting and reporting any mechanical defects or malfunctions., • Completes a thorough vehicle inspection check prior to vehicle operation reporting all discrepancies and following through with scheduling appropriate repairs., • Reports any resident incidents or physical or behavioral concerns that occur during transport to appropriate Director immediately upon return., • Completes transportation activity records in an accurate and timely manner., • Responsible for all annual vehicle inspections and safety checks to ensure the vehicle meets operational standards. Dining • Greet residents and guests in dining room, help residents and guests to tables. Assist new residents in finding an appropriate table, offer to take walkers etc. Offer coffee, water, tea and take beverage orders., • Bus tables, clear and reset tables (wiping down tables, chairs, cleaning up spills on floor etc.), • Folding napkins and prepping of table settings (utensils)., • Ensure water and coffee is well filled and condiments are stocked in café/bistro area., • Weekly stocking of ice cream and spoons in café/bistro area Housekeeping • Ensure that living room, front lobby, main front entrance, dining room entry doors are clean, dusted, wiped with appropriate cleaners, and vacuumed., • Use of appropriate safety precautions (wet floor signs), use of appropriate cleaning materials., • Other duties as assigned. Other • Attends all required team member meetings and in-service training sessions., • Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times., • Supports and upholds all other Company policies, and the service philosophy., • Reliable and predictable attendance, • Other duties as assigned. Starting Salary Range $23.50 - $25.00 per hour Powered by JazzHR CiIDVeNzy4

• Calligraphy Westwood Village

  

  Concierge for Luxury Senior Living Residence

  hace 13 días

  Los Angeles

  Job Description About Discovery Management Group Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing. As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. Discover You Purpose with us at Calligraphy Westwood Village. As Concierge, you’ll play an essential role in enriching the lives of seniors by creating a welcoming first impression, building meaningful connections, and making a difference every single day. Your Role: As the Concierge, you serve as the first point of contact for residents, families, guests, and team members. You help ensure smooth daily operations by managing communications, supporting resident services, and maintaining a warm, organized, and professional front-desk environment. Position Highlights: • Status: Part-Time, • Location: 947 Tiverton Avenue, Los Angeles, CA 90024, • Rate of Pay: $22.00 - $25.00 hourly What You’ll Do: • Perform telephone answering and reception duties, managing internal and external calls professionally and courteously., • Take accurate, detailed messages and ensure timely communication to the appropriate recipient., • Greet residents, families, and visitors warmly; respond to inquiries and provide directions as needed., • Collate brochures and support marketing materials as requested., • Prepare meal tickets for team members and family members; tally meal count sheets for Dining Services., • Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets., • Coordinate and manage resident and family appointments including transportation, salon services, and other community resources., • Keep the front desk and entry areas clean, organized, and welcoming at all times., • Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators., • Maintain resident forms related to miscellaneous credits., • Follow all company personnel policies, operating procedures, and confidentiality requirements., • Perform other duties as assigned. Qualifications: • High school diploma or GED preferred., • One to three years of customer service, reception, or administrative experience preferred., • Strong communication, organization, and interpersonal skills., • Professional demeanor with the ability to multitask in a fast-paced environment., • Basic computer skills and comfort using phones, email, and office systems., • Ability to maintain confidentiality and represent the community positively. Benefits You’ll Enjoy: • Competitive wages, • Early access to earned wages before payday!, • Flexible scheduling options with full-time and part-time hours, • Paid time off and Holidays (full-time), • Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time), • 401(K) with employer match, • Paid training, • Opportunities for growth and advancement, • Employee Assistance Program Why Join Us: Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Our Culture & Values So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background Screening Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

• Atria Senior Living

  

  Concierge

  hace 9 días

  Los Angeles

  Job Description Overview We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including: • Paid holidays and PTO, • Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees, • Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results, • Benefits package also includes Health, Dental, Vision, and Life Insurance, • Retirement Savings Plan / 401(k) employer match, • Tuition reimbursement (U.S Based Communities) *Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now! Responsibilities • Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change)., • Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory)., • Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware)., • Answers questions regarding local stores, attractions and services., • Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents’ tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern)., • Coordinates the community’s transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation; providing written confirmation of appointments for residents; making reminder calls to residents prior to medical appointments and Engage Life outings to help insure that transportation leaves on-time)., • Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals)., • May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed., • May drive company vehicle from community to social and other various destinations (only if required by community)., • May perform other duties as assigned. Qualifications • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience., • Basic First Aid and CPR certification where required., • Must successfully complete all Atria specified training programs., • Able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization., • Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's., • Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations., • Able to work various schedules and shifts as needed., • Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

• Hotel Equities

  

  Night Auditor - Hotel Erwin - Venice, CA

  hace 29 días

  Los Angeles

  Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Hotel Erwin in Venice, CA. Night Auditor (Overnight Shift) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Check guests in, issue room keys, and provide information on hotel services and room location., • Ensure required identification is taken from guests at check-in in line with local legislative requirements., • Answer phones in a prompt and courteous manner., • Up-sell rooms where possible to maximize hotel revenue., • Answer, record and process all guest calls, messages, requests, questions or concerns., • Record guest preferences in the system., • Check guests out, including resolving any late or disputed charges., • Accurately process all cash and credit card transactions using established procedures., • Issue, control and release guest safe-deposit boxes in line with hotel procedures., • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Take action to solve guest problems/complaints using appropriate service recovery guidelines., • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty., • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. This job requires the ability to perform the following: • Frequently standing up behind the desk and front office areas., • Carrying or lifting items weighing up to 50 pounds / 23 kilograms., • Handling objects, products and computer equipment., • Basic computer skills to operate various property management and reservations systems, etc. Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

• FAIRMONT

  

  Concierge

  hace 3 días

  Los Angeles

  Job DescriptionCompany Description At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. Job Description The Concierge will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make informed suggestions to ensure they have a truly memorable stay What you will be doing: • Consistently offer professional, friendly and engaging service, • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form, • Will Act as an ambassador for the hotel and will assist guests with any reasonable request when approached in the lobby, • Maintain open lines of communication with all other hotel departments, especially the Front Desk, Housekeeping, Royal Service, Fairmont Gold, and Guest Services department, • Maintain cleanliness, safety and order in all of his/her work areas and reports any deficiencies to Supervisor, • Assist in the cleanliness of the lobby and front drive areas at all times, • Establish and maintain effective working relationships with all associates, • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards, • Maintain consistent adherence to Fairmont Century Plaza Guest Service Standards, • Work varied shifts, including weekends and holidays, • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, • Maintains complete knowledge of all CPZ features, services attractions, amenities, locations and hours of operation; all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance; all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules, • Provide a service or assistance to meet the needs of a guest, client or customer based on information keyed, gathered, studied, processed or reviewed, • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity, • Anticipates guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day, • Receive complaints (guest or internal) and resolve matters in a timely manner, • Maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guests and colleagues alike, • Complete tasks in a timely manner with minimal supervision by management, • Maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing Fairmont Century Plaza, the Concierge Department and the profession of Concierge, • Maintains complete knowledge of and comply with all departmental policies/service procedures/standards, • Meet departmental standards, • Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods, • Comply with policies and procedures of the department or section in order to complete service satisfactorily, • Be familiar with department’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction, • Adhere to local and externally relevant health and safety laws and policies, • Other duties as assigned by Management What is in it for you: • Employee benefit card offering discounted rates in Accor worldwide, • Learning programs through our Academies, • Opportunity to develop your talent and grow within your property and across the world!, • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH, • Pay Rate: $34.92 per hour Qualifications, • Previous customer related experience preferred, • Strong interpersonal and problem-solving abilities, • Highly responsible and reliable, • Self-motivated and energetic, • Must possess a professional presentation, • Good knowledge of Microsoft Office or equivalent software, • Previous experience with Alice and Opera an asset, • Exceptional communication skills and be able to work in a high volume luxury property, • Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional, creative and warm manner, • Ability to work well under pressure in a fast-paced environment, • Maintaining the proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines, • Must be able to address stressful situations with guests with dignity and the utmost tact and politeness, • Must be able to follow instructions, work well independently, work well with others and communicate effectively, • Outstanding organizational skills, • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods, • High school diploma or previous experience an asset, • Customer service experience, • Demonstrated organizational skills, • Fluent spoken and written English, • Second language an asset, • Basic math- ability to add, subtract, multiply, and divide, • Ability to be observant with meticulous attention to detail, • Ability to follow instruction and work quickly and thoroughly, • Ability to think through situations in a rational manner while under pressure, • Clear thinking on their feet, able to work under pressure, • Ability to prioritize multiple demanding tasks, • Staying calm when assisting a guest in emergency situations, and knowing what questions to ask, • Ability to walk and stand for up to 8 hours a day, • Heavy lifting and active movement (i.e.: bending and running, lifting up to 50 pounds), • Occasional kneeling, pushing, pulling and lifting, • Ability to ascend and descend stairs safely Additional Information Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment. Visa Requirements: Must provide proof of eligibility to be employed in the United States of America. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS