Roadway Moving

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are seeking a Foreman/Driver who is primarily responsible for both driving and acting as Foreman for jobs. Responsibilities: · Must provide excellent customer service and interact with clients professionally and courteously. · Ensures motor vehicle safety during driving, backing, parking, and all transport activities. · Completes pre- and post-trip vehicle inspections and maintains required job documentation. · Properly reports and documents accidents, incidents, violations, and safety matters per company policy. · Verifies loads, secures cargo, and ensures safe transport from point A to B. · Complies with all traffic laws and state/federal DOT regulations, including maintaining accurate work-hour logs. · Coordinates closely with dispatch, plans routes, and meets delivery schedules. · Performs daily truck maintenance and reports mechanical issues before driving. · Loads and unloads trucks using forklifts, pallet jacks, and other equipment as needed. · Leads and motivates moving teams, ensures safe work environments, follows procedures, maintains professionalism, and completes other assigned duties. Requirements: · At least 2 years of driving experience with a 26 ft truck. · Must have a clean driving record. · Must have recently passed a DOT physical fitness exam (required every 2 years). · Moving experience required. · Knowledge of federal and multi-state DOT laws, driver regulations, and moving requirements is required. · Strong customer service experience is required. · Ability to work effectively in a high-volume, fast-paced, time-critical environment is required. · Skilled in problem-solving, working safely, and adapting quickly to changing job demands. · Basic English verbal and written communication skills are required. · Must be a flexible, self-directed team player able to work 40+ hours with frequent overtime/weekends, with physical demands including driving, standing/walking, and occasional bending, climbing, and exposure to noise, dust, fumes, and temperature extremes. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are seeking a detail-oriented and customer-focused Field Quality Control Specialist and a Lead to ensure the highest standards are upheld on residential moves throughout the tri-state area. This role is responsible for visiting job sites, evaluating crew performance, and ensuring that all moving operations meet company expectations, safety standards, and client needs—particularly with high-profile clients. Key Responsibilities: • Conduct on-site inspections of packing, loading, unloading, and overall move execution, • Ensure all work meets company policies, customer expectations, and safety regulations, • Monitor crews in real time, offering support and resolving issues as they arise, • Deliver constructive feedback and on-the-spot coaching to moving crews, • Provide exceptional customer service and de-escalate issues professionally when needed, • Serve as a key point of contact for clients during move execution, especially high-profile individuals, • Maintain accurate records of job visits, client feedback, and quality metrics, • Collaborate with dispatch and operations to address issues and improve processes, • Identify recurring problems and recommend improvements to training or procedures, • Support new crew member training on quality standards, safety, and professionalism, • Generate reports if and when needed on the field performance Qualifications: • Prior experience in quality audit the moving industry, consumer service, or hospitality is needed, • Moving experience required, • Strong customer service skills; ability to remain calm, courteous, and solution-oriented, • Must be comfortable dealing with high-net-worth and VIP clientele, • Clean driving record and valid driver's license (company vehicle provided), • Excellent communication skills (verbal and written in English), • Proven ability to assess team performance and give effective feedback, • Physically able to be on-site, including walking, lifting, and evaluating loading processes, • Strong organizational and problem-solving skills, • Strong attention to detail, • Tech-savvy and comfortable with basic reporting tools and mobile communication Salary depends on the level of role and experience: $23/h - 35/h This role may be filled at the Specialist or Lead level depending on experience and demonstrated capability. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are seeking a Foreman/Driver who is primarily responsible for both driving and acting as Foreman for jobs. Responsibilities: · Must provide excellent customer service and interact with clients professionally and courteously. · Ensures motor vehicle safety during driving, backing, parking, and all transport activities. · Completes pre- and post-trip vehicle inspections and maintains required job documentation. · Properly reports and documents accidents, incidents, violations, and safety matters per company policy. · Verifies loads, secures cargo, and ensures safe transport from point A to B. · Complies with all traffic laws and state/federal DOT regulations, including maintaining accurate work-hour logs. · Coordinates closely with dispatch, plans routes, and meets delivery schedules. · Performs daily truck maintenance and reports mechanical issues before driving. · Loads and unloads trucks using forklifts, pallet jacks, and other equipment as needed. · Leads and motivates moving teams, ensures safe work environments, follows procedures, maintains professionalism, and completes other assigned duties. Requirements: · At least 2 years of driving experience with a 26 ft truck. · Must have a clean driving record. · Must have recently passed a DOT physical fitness exam (required every 2 years). · Moving experience required. · Knowledge of federal and multi-state DOT laws, driver regulations, and moving requirements is required. · Strong customer service experience is required. · Ability to work effectively in a high-volume, fast-paced, time-critical environment is required. · Skilled in problem-solving, working safely, and adapting quickly to changing job demands. · Basic English verbal and written communication skills are required. · Must be a flexible, self-directed team player able to work 40+ hours with frequent overtime/weekends, with physical demands including driving, standing/walking, and occasional bending, climbing, and exposure to noise, dust, fumes, and temperature extremes. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving was built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are seeking a Dispatcher to join our growing operations team. This role will play a key role in coordinating day-to-day moving operations, assigning crews and trucks, monitoring routes, and ensuring efficient, safe, and on-time performance. This role requires strong communication skills, problem-solving ability, and a calm approach under pressure in a fast-paced environment. Responsibilities: • Coordinate and dispatch moving teams (drivers, foremen, helpers) for daily and overnight jobs., • Analyze scheduled moves and assign the appropriate crews, trucks, and equipment based on qualifications and workload., • Monitor active jobs for efficiency, safety, and timely completion., • Prepare and review all necessary job documentation (Bill of Lading, contracts, etc.) before dispatch., • Maintain accurate records of workforce availability, vehicle usage, and daily activity., • Communicate with moving teams throughout the shift to resolve issues, delays, or emergencies., • Report and document all incidents, vehicle issues, or safety-related matters in accordance with company policy., • Work closely with the Operations, Safety, and Fleet teams to ensure optimal workforce utilization and truck rotation., • Assist with booking hotels, roadside assistance, and other travel logistics as needed., • Provide daily and weekly reports on manpower, fleet status, and dispatch performance., • Uphold Roadway's customer service standards—always courteous, solution-oriented, and professional., • Any other related duties as assigned. Requirements: • Minimum 2 years of dispatching experience, highly preferrable experience with household goods or transportation/moving industry., • Knowledge of DOT state and federal regulations for commercial vehicles., • Strong customer service and interpersonal communication skills., • Proficiency in Microsoft Office and dispatch management systems., • Excellent organizational and analytical skills; able to multitask and prioritize under pressure., • Ability to understand operational data and make informed scheduling decisions., • Dependable, proactive, and able to work both independently and collaboratively., • Flexibility with schedule and willingness to adapt to business needs., • Ability to work in office 6 days/week during the summer. After the busy season, weekend day will be rotational. Pay: $67,000-70,000 / annually + bonus Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are seeking a detail-oriented and customer-focused Field Quality Control Specialist and a Lead to ensure the highest standards are upheld on residential moves throughout the tri-state area. This role is responsible for visiting job sites, evaluating crew performance, and ensuring that all moving operations meet company expectations, safety standards, and client needs—particularly with high-profile clients. Key Responsibilities: • Conduct on-site inspections of packing, loading, unloading, and overall move execution, • Ensure all work meets company policies, customer expectations, and safety regulations, • Monitor crews in real time, offering support and resolving issues as they arise, • Deliver constructive feedback and on-the-spot coaching to moving crews, • Provide exceptional customer service and de-escalate issues professionally when needed, • Serve as a key point of contact for clients during move execution, especially high-profile individuals, • Maintain accurate records of job visits, client feedback, and quality metrics, • Collaborate with dispatch and operations to address issues and improve processes, • Identify recurring problems and recommend improvements to training or procedures, • Support new crew member training on quality standards, safety, and professionalism, • Generate reports if and when needed on the field performance Qualifications: • Prior experience in quality audit the moving industry, consumer service, or hospitality is needed, • Moving experience requried, • Strong customer service skills; ability to remain calm, courteous, and solution-oriented, • Must be comfortable dealing with high-net-worth and VIP clientele, • Clean driving record and valid driver's license (company vehicle provided), • Excellent communication skills (verbal and written in English), • Proven ability to assess team performance and give effective feedback, • Physically able to be on-site, including walking, lifting, and evaluating loading processes, • Strong organizational and problem-solving skills, • Strong attention to detail, • Tech-savvy and comfortable with basic reporting tools and mobile communication Salary depends on the level of role and experience: $23/h - 35/h This role may be filled at the Specialist or Lead level depending on experience and demonstrated capability. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. Summary: Roadway Moving is seeking experienced and dependable CDL Class A OTR Freight Drivers to transport freight warehouse-to-warehouse between our nationwide hub locations. This is a 1099 independent contractor position offering consistent miles and work opportunities with strong earning potential for qualified drivers (up to $200,000+ annually). Drivers will operate our newest up-to-date equipment, running long-haul routes supporting our growing network of hubs across the U.S., including Texas, Chicago, Florida, California, Los Angeles, and San Francisco. Moving company experience is strongly preferred but not required for the right candidate with proven OTR experience. We are also open to working with OTR drivers who have their own trailers. Responsibilities: • Safely operate a Class A commercial vehicle on over-the-road (OTR) routes, • Transport freight warehouse-to-warehouse between Roadway Moving hubs and partner locations, • Maintain on-time pick-ups and deliveries while following assigned schedules and routes, • Perform pre-trip and post-trip inspections and report any mechanical issues promptly, • Ensure cargo is transported safely and securely (as required by load type), • Follow all DOT regulations, company safety standards, and traffic laws, • Communicate with dispatch regarding route status, delays, and delivery updates, • Maintain accurate trip documentation, delivery paperwork, and required logs, • Represent Roadway Moving professionally at all customer, warehouse, and hub locations Qualifications: • Valid CDL Class A license, • Minimum 1 year of verifiable freight OTR driving experience, • Moving company driving experience preferred, • Clean driving record (MVR) and ability to meet insurance requirements, • Ability to pass background check and drug screening (as required), • Strong safety mindset and knowledge of DOT compliance, • Reliable, professional, and able to work independently, • Comfortable with long-haul travel and flexible scheduling, • Drivers with their own trailers are welcome to apply Compensation: • Mileage-based pay: $0.80 per mile, • Earning potential: $150,000–$200,000+ annually Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. Summary: We are looking for a Sales Representative responsible for providing quotes, upselling additional moving services, and following up to close deals. The position requires strong CRM and sales skills, excellent communication, and the ability to manage time and multiple tasks efficiently. It demands a proactive, solution-oriented approach, flexibility with hours, and a passion for driving revenue in a fast-paced environment. Moving experience is necessary. Position is remote, although we need someone who is knowledgeable with the Los Angeles, San Francisco, and Seattle area, and can work within the west coast time zone hours. Key Responsibilities: • The ideal candidate will be hands-on and energetic, with a solution-oriented approach to selling and strong expertise in a CRM including analytics., • Thrives in a fast-moving entrepreneurial environment and can collaborate with multiple subject matter experts to develop solutions. They have a true passion for driving sales., • Providing moving quotes to prospective clients that are moving locally, storage, long distance or internationally., • Upselling moving services such as packing, unpacking, carpentry, and other services., • Follow up with clients on a quote provided-closing deal. Qualifications: • 2 years of sales experience in a moving industry is a must., • Onsite estimate experience a plus., • Time management and efficiency are a must as well as being able to multi-task and prioritize., • Possess a problem-solving mindset with the ability to handle a variety of complex variables., • Strong working knowledge of Microsoft Office, including Word, Excel, and Outlook., • Must have strong communication skills with enthusiastic, friendly, and helpful customer service drive., • Strong work ethic and desire to be successful and close deals., • Flexible schedule and ability to work on weekends. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. The Long-Distance Dispatcher is responsible for coordinating and overseeing multi-state moving operations across the United States. This role balances customer service, driver leadership, safety compliance, and workforce optimization to ensure efficient, on-time moves in a fast-paced environment. Responsibilities • Coordinate and schedule long-distance moving crews to maximize workforce efficiency and job coverage., • Communicate daily with drivers, foremen, and helpers to provide direction, support, and issue resolution., • Monitor job progress, timelines, and restrictions to ensure operational efficiency and compliance., • Prepare and manage all required documentation, including bills of lading and contracts., • Maintain accurate progress reports and operational records for all long-distance moves., • Make safety-conscious decisions and document incidents in accordance with company policy., • Optimize workforce assignments based on skills, availability, and company rules., • Coach, support, and retain high-performing drivers through consistent leadership and feedback., • Collaborate with internal departments to resolve issues and improve operations and retention., • Balance the needs of customers, drivers, and the business to deliver excellent service outcomes. Requirements • Minimum 2 years of experience in the moving or transportation industry is preferred., • Minimum 2 years of long-distance planning across the country and dispatching is desirable., • Proven experience leading and managing teams., • Working knowledge of federal and multi-state DOT regulations and moving laws., • Strong customer service, communication, and problem-solving skills., • Ability to perform in a high-volume, fast-paced, time-critical environment., • Strong organizational, analytical, and computer skills., • Self-starter able to work with minimal supervision and adapt quickly to change., • Flexibility to work extended hours, including Saturdays, as business needs require., • Bilingual English/Spanish preferred. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are looking for the best movers in the industry to join our team as we continue to grow. Responsibilities: · Wrapping and packing household goods · Securing the goods in truck · Offloading · Providing excellent customer service Requirements: · Moving Experience is a must · Experience as a General Laborer · Warehouse experience a plus · The ability to lift a minimum of 100lbs · Experience wrapping and packing household goods · Flexible working schedule. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are seeking a detail-oriented and customer-focused Field Quality Control Specialist and a Lead to ensure the highest standards are upheld on residential moves throughout the tri-state area. This role is responsible for visiting job sites, evaluating crew performance, and ensuring that all moving operations meet company expectations, safety standards, and client needs—particularly with high-profile clients. Key Responsibilities: • Conduct on-site inspections of packing, loading, unloading, and overall move execution, • Ensure all work meets company policies, customer expectations, and safety regulations, • Monitor crews in real time, offering support and resolving issues as they arise, • Deliver constructive feedback and on-the-spot coaching to moving crews, • Provide exceptional customer service and de-escalate issues professionally when needed, • Serve as a key point of contact for clients during move execution, especially high-profile individuals, • Maintain accurate records of job visits, client feedback, and quality metrics, • Collaborate with dispatch and operations to address issues and improve processes, • Identify recurring problems and recommend improvements to training or procedures, • Support new crew member training on quality standards, safety, and professionalism, • Generate reports if and when needed on the field performance Qualifications: • Prior experience in quality audit the moving industry, consumer service, or hospitality is needed, • Moving experience is required, • Strong customer service skills; ability to remain calm, courteous, and solution-oriented, • Must be comfortable dealing with high-net-worth and VIP clientele, • Clean driving record and valid driver's license (company vehicle provided), • Excellent communication skills (verbal and written in English), • Proven ability to assess team performance and give effective feedback, • Physically able to be on-site, including walking, lifting, and evaluating loading processes, • Strong organizational and problem-solving skills, • Strong attention to detail, • Tech-savvy and comfortable with basic reporting tools and mobile communication Salary depends on the level of role and experience: $23/h - 35/h This role may be filled at the Specialist or Lead level depending on experience and demonstrated capability. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.