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• Faith Technologies

  

  Field Service Representative

  hace 2 meses

  Dallas

  You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our _. The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment. Provides documentation, including test reports and service summary to customer. Instructs customers and personnel on the operation and maintenance of equipment. Performs warranty work and start-up service. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the faults. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the development of design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation. Education: Completion of an electrical apprenticeship (8,000 hours) or a Bachelor's degree in Electrical Engineering or Experience: Military experience within the following positions: Navy Nuclear Electronic Technicians and Electrician’s Mate or Experience: Electrical start-up and testing experience including: circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks Required: The ability to effectively communicate in the English language. This includes the ability to understand the spoken and written word as well as speak in English. Travel: 50% Work Schedule: This position works between the hours of 6 am to 6 pm, Monday through Friday. May vary based on customer demands and can include, but is not limited to: nights, weekends, and holidays. KEY RESPONSIBILITIES • Contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.)., • Provides support to Level 2 and Level 3 FSRs as it pertains to removal of electrical equipment., • Interprets blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements., • Performs basic audits of customer’s electrical systems and equipment., • Documents all required information for each site (technical report)., • Communicates with Project Coordinator to ensure smooth execution., • Properly documents, labels, and returns all defective parts utilized in the repair of equipment to the designated disposal/repair location. The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. #FTICareers How Does FTI Give YOU the Chance to Thrive? If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future. Once you’re a team member, you’re supported and provided with the knowledge and resources to with FTI. You’re officially in the driver’s seat of your career, and FTI’s give you opportunities to position yourself for success. FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package. Benefits are the Game-Changer We provide industry-leading benefits as an investment in the lives of team members and their families. _ available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today! Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

• MCI Careers

  

  Call Center Sales Representative | Dallas, TX

  hace 8 días

  Dallas

  Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team! We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, • Use product knowledge and training to recommend solutions and close sales, • Build rapport, listen actively, and address customer needs effectively, • Research account details and collaborate with internal teams to resolve issues, • Manage customer accounts and process orders accurately using our systems, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Protect customer data and handle sensitive information responsibly, • Escalate complex issues to appropriate team members when needed, • Stay current with training, system updates, and team communications, • Maintain excellent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older with a high school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable, punctual, and self-motivated, • Skilled in conflict resolution, problem-solving, and negotiation, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask and manage time effectively, • Team-oriented with a positive attitude, • Comfortable in a fast-paced, evolving environment, • Strong interpersonal skills and relationship-building abilityPreferred Qualifications:, • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center, • Experience in state or federal work environments

• MCI Careers

  

  Call Center Sales Representative

  hace 8 días

  Dallas

  Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you have a passion for sales and helping people find the right solutions? If you're ready to thrive in a fast-paced, goal-oriented environment, we want you on our team! We’re hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. This is your chance to join a dynamic team where your skills are valued and your success is rewarded. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to potential and existing customers, • Promote and sell products or services tailored to customer needs, • Handle objections and close sales effectively, • Meet or exceed sales quotas and performance metrics, • Maintain accurate records of sales activities and customer interactions, • Follow up on leads and respond to customer inquiries, • Stay informed about product updates, promotions, and offerings Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or GED required, • Fluent in English and Spanish (spoken and written), • Strong sales and persuasion skills, • Excellent communication and negotiation abilities, • Ability to work in a fast-paced, target-driven environment, • Previous sales or telemarketing experience is a plus

• MCI Careers

  

  Call Center Sales Representative II (Experienced)

  hace 8 días

  Dallas

  Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a proven track record in sales? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you! We’re seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. In this role, you’ll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world’s most recognized brands. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to existing and prospective customers, • Promote and sell products and services tailored to customer needs, • Upsell and cross-sell based on customer profiles and preferences, • Actively listen to understand customer needs and recommend solutions, • Use internal systems to manage accounts and process transactions, • Collaborate with internal teams to resolve customer issues, • Follow scripts, policies, and procedures to ensure compliance, • Maintain accurate records of customer interactions and sales, • Protect sensitive customer data and ensure privacy standards are met, • Escalate complex issues to supervisors or support teams, • Stay up to date with training, product updates, and program changes, • Meet or exceed attendance, punctuality, and performance goals Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older with a high school diploma or equivalent, • Previous experience in a call center or outbound sales environment preferred, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Basic understanding of Windows operating systems, • Dependable, punctual, and goal-oriented, • Excellent problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-driven, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Strong team player with excellent interpersonal skills

• MCI Careers

  

  Home Delivery Agent

  hace 14 días

  Dallas

  Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you committed to excellence and passionate about helping others? Join our team as a Customer Service Representative, where you’ll provide support across customer service, technical assistance, and sales. You’ll engage with customers nationwide, resolve issues, promote products, and ensure every interaction delivers a best-in-class experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage inbound and outbound customer interactions with professionalism and courtesy., • Actively listen to customer needs and provide effective, personalized solutions., • Use internal systems to manage accounts and process claims accurately., • Follow established scripts, policies, and procedures to ensure consistency., • Leverage training and knowledge bases to respond to inquiries confidently., • Maintain confidentiality and handle personal information responsibly., • Escalate complex issues to the appropriate team when necessary., • Strive for first-call resolution through effective problem-solving., • Participate in training and stay current on system and process updates., • Meet attendance and scheduling expectations consistently. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older., • High school diploma or equivalent required., • Fluent in English (spoken and written)., • Typing speed of at least 20 words per minute., • Proficient in data entry and basic computer use., • Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)., • Comfortable navigating Windows PC applications and learning new systems., • Reliable high-speed wired internet connection (minimum 20Mbps download)., • Strong communication and organizational skills., • Dependable with excellent attendance and punctuality., • Skilled in troubleshooting and resolving customer concerns., • Customer-focused with empathy, patience, and responsiveness., • Able to multitask, stay focused, and manage time independently., • Team-oriented with a strong commitment to customer satisfaction., • Thrives in a dynamic, fast-paced environment., • Excellent interpersonal skills and the ability to build rapport with customers and colleagues.

• Bentley Legacy Group

  

  Guest Service Agent

  hace 20 días

  Dallas

  Job DescriptionDescription: Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: • Approach all encounters with guests and associates with a smile., • Handle check-ins and check-outs in a friendly, efficient, and courteous manner., • Obtain all necessary information when taking room reservations., • Answer guest inquires about hotel service facilities and hours of operation., • Be aware of all rates, packages, and special promotions., • Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel., • Operate Front Desk computer system., • Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms., • As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members, • Have knowledge of and assist in emergency procedures as required., • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.Requirements: QUALIFICATIONS: • High School diploma or equivalent required; college course work in related field helpful., • Experience in a hotel or a related field a PLUS., • Must be fluent in English, both written and verbal, • An operational knowledge of Microsoft Office suite, • Willing and able to stand for long periods of time, • Able to work with little or no supervision, • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve., • Must work well in stressful high pressure situations., • Full- and part-time positions available., • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays

• Bentley Legacy Group

  

  PT- Guest Service Agent

  hace 19 días

  Dallas

  Job DescriptionDescription: Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: • Approach all encounters with guests and associates with a smile., • Handle check-ins and check-outs in a friendly, efficient, and courteous manner., • Obtain all necessary information when taking room reservations., • Answer guest inquires about hotel service facilities and hours of operation., • Be aware of all rates, packages, and special promotions., • Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel., • Operate Front Desk computer system., • Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms., • As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members, • Have knowledge of and assist in emergency procedures as required., • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.Requirements: QUALIFICATIONS: • High School diploma or equivalent required; college course work in related field helpful., • Experience in a hotel or a related field a PLUS., • Must be fluent in English, both written and verbal, • An operational knowledge of Microsoft Office suite, • Willing and able to stand for long periods of time, • Able to work with little or no supervision, • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve., • Must work well in stressful high pressure situations., • Full- and part-time positions available., • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays

• APCO Holdings

  

  Business Development Call Center Agent

  hace 28 días

  Dallas

  Job Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and concerns, and create positive customer experiences that strengthen loyalty and support our clients' success. Whether you're beginning your career or building on previous customer service experience, this role offers an opportunity to develop valuable communication, sales, and customer engagement skills in a fast-paced environment. What You'll Do Customer Engagement • Respond to inbound customer inquiries with professionalism and enthusiasm, • Conduct outbound calls to support customer outreach campaigns, • Build rapport and strengthen customer relationships through positive interactions, • Identify customer needs and provide accurate information and support, • Deliver an exceptional customer experience during every interaction Call Center Performance • Accurately document customer conversations and account information, • Maintain engagement and active listening throughout customer interactions, • Meet quality assurance, productivity, and customer satisfaction standards, • Consistently achieve individual and team performance goals, • Follow established processes and procedures while maintaining attention to detail Team Collaboration • Support a positive and collaborative team environment, • Share knowledge and best practices with teammates, • Contribute to team success and customer satisfaction goals, • Participate in training, coaching, and development opportunitiesWhat Makes You Successful You enjoy talking with people and creating positive experiences. You're naturally friendly, professional, and patient, and you know how to make customers feel heard and valued. You're also dependable, coachable, and motivated to achieve goals while working in a fast-paced environment. Whether you're helping a customer solve a problem or participating in an outbound campaign, you take pride in delivering excellent service and representing the brand professionally. Basic Qualifications • High school diploma or GED, • Strong verbal and written communication skills in English and Spanish, • Basic computer and data entry skills, • Strong attention to detail and follow-through, • Ability to multitask and work in a structured, performance-driven environmentPreferred Qualifications, • Previous call center experience, • Previous customer service experience, • Previous sales or customer engagement experience, • Experience working in automotive, dealership, or contact center environmentsThis Role Might Be a Great Fit If You…, • Enjoy talking with people and building relationships, • Thrive in a team-oriented environment, • Are motivated by goals and performance metrics, • Want to develop customer service, communication, and sales skills, • Are looking for a company that offers opportunities for growth and developmentWhat We Offer, • Comprehensive medical, dental, and vision benefits, • 401(k) with company match, • Paid time off and company holidays, • Training and development opportunities, • Career growth opportunities, • Supportive team environmentSchedule & TrainingWe believe in setting our team members up for success from day one. New hires will participate in a structured training program designed to help them build confidence, learn our systems, and develop the skills needed to excel in the role. Training Schedule, • Monday through Friday, • 9:30 AM - 6:00 PMRegular Work Schedule (Following Training), • Monday through Friday: 9:30 AM - 6:00 PM, • Saturday: 8:30 AM - 5:00 PM, • Team members will receive on weekday off, typically Tuesday, Wednesday, or Thursday, to maintain a consistent five-day workweek.At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.