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• private concierge services

  

  Front Desk Agent

  hace 2 meses

  $25–$28 por hora

  Jornada completa

  Manhattan, New York

  We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment. Front Desk Agent Responsibilities: Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Front Desk Agent Requirements: High school diploma or suitable equivalent. 1+ years of front desk agent experience preferred. Well-groomed, professional appearance. Outstanding written and verbal communication skills. Team player. Physically agile, and able to stand for extended periods. Available to work shifts, over weekends, and on public holidays.

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• DIG INN

  

  Customer Service Team Leader, Garment District

  hace 4 meses

  New York

  Job DescriptionCHEF-IN-TRAINING [Restaurant Team Member] $17- $18 / hour depending on experience + $2-3/hour in tips + MORE BENEFITS! ABOUT THE ROLE: The next generation of chefs are evolving in DIG restaurants. Our scratch based kitchens are built around people with a true passion for real good food. We teach individuals who are excited to share their enthusiasm for food and transform them into skilled chefs. You will advance and gain the ability to work with food, develop leadership skills, and stay sharp in our fast-pace culinary environment. If you are seeking a community where education, purpose, and taste matter, we encourage you to join our fa(r)m. YOU WILL: • Prep, mix, and cook vegetables, proteins, grains etc using recipes as a guide and taste buds for validation., • Gain exposure to different stations within the DIG kitchen including but not limited to garde manger, grill, roast, market line, guest concierge and delivery/packout., • Speak to current menu offerings, seasonality, and ingredients with guests - making their day as you provide them with a delicious scratch-made meal (aka: marketbowl)., • Work to support the team during peak and off peak service, by pitching in wherever and whenever necessary., • Multi-task and move in the kitchen for extended periods of time. These physical requirements may be accomplished with or without reasonable accommodations., • Help to maintain the “A” lettergrade by following Department of Health and DIG food safety standards., • Demonstrate professional maturity and strictly uphold DIG’s anti-discrimination & anti-harassment policies., • Go home feeling fulfilled knowing you are a part of a bigger mission to rebuild the food system. YOU HAVE: • A passion for real, good food and a desire to learn culinary practices and skills., • The ability to demonstrate and execute a strong work ethic., • The ability to perform physical requirements of the position (frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds). These physical requirements may be accomplished with or without reasonable accommodations., • The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations., • A team-oriented focus. You have a deep appreciation for the people you work with and help to support the restaurant’s success., • Excellent communication skills, both verbal and written., • A desire to create exceptional employee & guest experiences., • An eye for detail and solving challenges., • A desire for growth in our brigade. WORK PERKS: Aside from the standard job description fare (competitive pay) we also offer: • Opportunities for GROWTH in a TEAM environment, • Competitive Pay & potential to earn tips, • Paid Time Off, • 401K programming, • Parental leave, • Thanksgiving, Christmas and other Holidays Off, • Flexible Scheduling: Part Time and Full Time Hours, • Complimentary DIG lunch everyday, • Commuter Benefits ABOUT US: To learn more about our mission and food please visit our website at: https://www.diginn.com/mission NOTE: DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team. Female, LGBTQ+, BIPOC, and diverse candidates are encouraged to apply Additional Role Note: The duties of this position may change from time to time. DIG reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. DIG is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law (“Protected Status”).

• Safe Horizon, Inc.

  

  Client Services Specialist - Domestic Violence Shelter, Orchid

  hace 11 días

  New York

  Job Description The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize;, • Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team;, • Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls;, • Using neutral and non-judgmental language when responding to the needs and requests of clients;, • Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates;, • Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact;, • Plan, implement and/or research self-care and other social activities for clients and their children;, • Actively participate in donor tours and help with special client events and holiday parties;, • Conduct regular health and safety facility checks;, • Understand and follow emergency procedures, including fire procedures;, • Sort and organize donations of food, clothing, or items/projects as assigned;, • Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients;, • During the orientation process, determine clients’ immediate needs and provide referrals for basic needs;, • Provide referrals for clients following their initial Case Management session;, • Assist with basic office tasks such as archiving, filing , collating, update lists or as assigned;, • Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner;, • Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned;, • Provide childcare as requested by clients or staff in accordance with written policies;, • Provide client accompaniment to important appointments when requested;, • Assist with admission and discharge of clients. This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management., • Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures;, • Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership. Qualifications/Certification Requirements:, • High School Diploma/GED and two years relevant experience., • Basic computer skills necessary., • Candidate must have or obtain the following certifications within 3 months of employment: At Emergency Shelters, obtain the F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/ First Aid Certification, and Security Guard License. Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Salary Pay Range: 22.81 - 23.96 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

• Urban Associates, LLC

  

  Doorman/Concierge - Residential Properties

  hace 3 días

  New York

  Job Description Doorman/Concierge Reporting to the Building Superintendent, the Lobby Staff Member is responsible for the operation of the lobby for the residential tenants including security for the entire building and managing all deliveries and guests for the residential tenants. A qualified candidate must show initiative and good judgement in performing their job efficiently and effectively and must always provide superior customer service skills. The position duties include but are not limited to monitoring all people entering and exiting the building, vetting all visitors and announcing guests of residents, opening the door for residents and guests entering and exiting the building, assisting residents and guests with packages or luggage, keeping careful records of all packages/deliveries coming to and leaving the building. Some heavy lifting may be required. Position will perform other related duties as assigned by Building Superintendent or Property Manager. Candidates MUST meet or exceed the following minimum qualifications to be considered: High school diploma (or equivalent) Must have good verbal communications and interpersonal skills Must be able to communicate in writing with management, other staff members and residents Must be committed to providing excellent customer service and work in a team environment Computer proficiency (Microsoft Word and Excel) preferable Applicant selected for this position are required to undergo a background check and drug screening. $20.34 - $27.12 per hour, subject to CBA.

• K9 Resorts of Dumbo

  

  Pet Resort Guest Service Representative

  hace 2 días

  New York

  Job DescriptionBenefits: • Employee discounts, • Free uniforms, • Opportunity for advancement Role: Pet Resort Guest Service Representative Job Summary: As a Pet Resort Guest Service Representative at K9 Resorts of Dumbo, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. Pet Resort Guest Service Representative Responsibilities: • Follow all operational procedures as outlined in the K9 Resorts Operations Manual., • Greet all customers entering the building., • Perform check-in/check-out and reservation procedures in the POS system., • Take custody of pets and ensure they are properly placed in the building., • Answer telephone inquiries., • Provide tours of the facility to potential customers when necessary., • Feed and medicate all dogs., • Provide personal playtimes for dogs when requested., • Perform body checks to identify pre-existing conditions and/or injuries., • Perform tasks as requested by management, including:, • Sanitation of the lobby, boarding, and daycare accommodations., • Monitoring daycare., • Bathing dogs.Pet Resort Guest Service Representative Qualifications:, • Ability to lift at least 20 lbs., • High school diploma or equivalent required., • Some weekend and holiday hours are required., • Salesmanship personality and comfort., • Outgoing, positive, and enthusiastic personality.Company Overview: K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility. Apply now! We look forward to meeting you!

• NY HOTEL MANAGEMENT

  

  Guest Service Representative

  hace 4 días

  New York

  Job DescriptionBenefits: • 401(k) matching, • Employee discounts, • Flexible schedule Benefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

• Honest Networks

  

  Enterprise Account Manager

  hace 3 días

  New York

  Job Description About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net. About the Role **This is not a remote position. Must be NYC/NJ based Honest Networks is seeking an Account Manager who will be the primary point of contact for a portfolio of bulk WiFi multifamily properties. Bulk WiFi refers to building-wide internet service provided to entire residential communities, where connectivity level is delivered and managed at the property level rather than sold to individual residents. This role is best suited for candidates with proven experience managing enterprise-level client relationships in B2B environments. Candidates without this background are unlikely to be a fit. Location & Travel This is a hybrid role—3 days per week on-site/in office and 2 days per week remote. This role requires being based in the New York City area and the use of mass transit where feasible. Key Responsibilities Client Relationship Management • Serve as the primary client contact for assigned bulk WiFi properties (property management, ownership groups, and on-site teams)., • Build and maintain trusted, long-term, relationships through proactive communication and consistent follow-through., • Conduct regular check-ins and on-site visits as needed to ensure satisfaction and surface risks early. Service & Support Coordination • Provide responsive customer service and clear updates to clients regarding service requests, outages, and ongoing investigations., • Triage inbound issues, document details, and coordinate resolution with internal technical/support teams., • Own escalation management: align stakeholders, set expectations, and drive issues to closure. Account Operations & Communication • Track account activity (open issues, resolutions, client requests, site notes) with strong attention to detail., • Maintain accurate documentation for properties, contacts, and recurring needs., • Identify patterns in client feedback and operational friction; recommend improvements to workflows and communication. Qualifications Required • Based in the NYC area with ability to travel locally (boroughs + nearby Tri-State region)., • 3+ years of experience in enterprise or B2B account management or customer success, with direct ownership of corporate client relationships., • Experience must be enterprise environments—strictly no consumer or retail account management experience., • Demonstrated ownership of a portfolio of high-value accounts, with clear accountability for:, • Client retention, • Client satisfaction, • Ongoing account health and stability, • Proven experience onboarding, launching, and integrating new enterprise clients or accounts., • Exceptional communication skills with the ability to translate technical issues into clear, structured, client communication under pressure., • Calm, solutions-oriented approach to escalations and time-sensitive service issues., • Strong operational discipline: meticulous tracking, documentation, and follow-through across all client activity, • Clear pattern of high performance and upward trajectory (e.g., promotions, expanded scope, top-tier companies, or equivalent indicators). Preferred • Experience supporting multifamily, property management, real estate, or building operations clients., • Experience in ISP, telecom, networking, or managed services (or strong interest in learning technical fundamentals)., • Experience in high-performance corporate or startup environments., • Strong academic track record or equivalent indicators of performance., • Familiarity with ticketing/CRM tools and structured client documentation. Benefits • Attractive starting compensation: $80,000 base salary with OTE $90,000 to $100,000 based on retention metrics, • Paid time off (PTO), • Sick Leave, • Medical, vision and dental benefits, • 401k program Honest Networks' Values Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.

• Revivn

  

  Enterprise Account Manager

  hace 13 días

  New York

  Job Description Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling. Please note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays. We're looking for an Enterprise Account Manager to manage and grow relationships with large enterprise clients. This role requires a strategic, high-touch approach to client success, with a focus on onboarding, retention, and expansion. You'll collaborate with senior leadership to ensure that we exceed client expectations and drive long-term partnerships. What you'll do • Lead the post-sale process for enterprise clients, ensuring smooth onboarding and strategic account growth, • Partner with executives to drive client expansion and address complex needs, • Take the lead in identifying automation and operational strategies that support scalable growth, • Engage with clients during quarterly strategy sessions and executive reviews, • Focus on developing long-term, sustainable relationships with large enterprise clients What we are looking for • Strong consultative selling skills with the ability to manage complex relationships at the enterprise level, • 3+ years of experience managing large-scale enterprise accounts in B2B sales, • Ability to present to and engage with C-level executives, • Proven track record of success in upselling and managing enterprise-level relationships, • Experience in managing a team and collaborating with cross-functional departments Bonus • Familiarity with selling a usage-based model, • Prior experience in strategy consulting, • A network that includes Heads of IT you can tap into If this sounds like you, apply! If you don't meet all of the qualifications but think you could be a match, we'd still love the chance to review your application. We embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. At Revivn, we prioritize transparency about our salary throughout the entire recruitment process. Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If salary expectations and ranges are out of sync, we believe it is kind to respect everyone's time and may discontinue conversations. But, here at Revivn, we ALSO believe in investing in the lifetime value of each individual we meet and interact with. (We love knowing good humans and supporting them in whatever they do). We know that if it isn't a good fit at the moment, it doesn't necessarily mean that it won't be a good fit in the future as we both continue to grow! We work to remain in contact with prospective candidates if the recruitment process ends early on. For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer it is based on individual skills and experience, as well as how that stacks up against other employees in the role. All of our ranges account for growth within the role, so in most cases, you should expect to join closer to the entry point of the band. You will have the opportunity to grow your salary over time. The base range for an Account Manager is expected to be between $80,000-$100,000 with an On Target Earnings (OTE) between $150,000 and $200,000/year, including bonuses or commissions. Your exact offer may vary based on these factors, including market location, job-related knowledge, and experience. The compensation package will also include comprehensive benefits such as medical, dental, and vision coverage, along with a 401(k) plan.