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Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026 At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed. What you’ll be doing: Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues Managing complex and escalated customer concerns with care, professionalism and full ownership Delivering against key KPIs including FTR, NPS, quality, productivity and STS Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations Investigating queries in detail to understand the full picture and determine the right resolution Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution What we’re looking for: Proven experience delivering against customer service and sales KPIs Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused A passion for resolving customer concerns and achieving the right outcome in challenging situations Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience Excellent communication skills, with the ability to build trust and manage difficult conversations A proactive mindset with strong ownership, accountability, and attention to detail Training and Development: Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor. At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you’ll work: We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion: We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to be the reason why people should've gone to Specsavers? As an Optometrist here, you'll be the go-to for eye examinations and contact lens services, helping us keep the nation seeing 20/20. You'll work with the store team to deliver high-standard clinical care and customer service to meet both patient needs and business objectives. And of course, you'll be a key part in creating a warm and friendly environment for our customers and our team. What's on Offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: • Up to £65,000 per annum (experience depending), • Bonus scheme averaging £400 - £500 per month, • 33 days annual leave plus your birthday off, • Full time or part time with weekend flexibility, • Pension contribution, • Professional fees paid, • Specsavers Perks - our discounted benefits scheme, • Annual subscription to the “Headspace” app, • WeCare - UK confidential employee helpline, • Outstanding clinical and professional development opportunities, • Support with IP, other higher accreditations and Pathway, • Access to latest clinical technology and equipment, • Support with CPD points, • Regular team events and...

Weekend carers needed to provide care in Lichfield, Tamworth, and Sutton Coldfield.

Prepares meals for residents with complex needs, ensuring adherence to dietary requirements and hygiene standards.

We believe that to provide extraordinary care to our clients, we must first take brilliant care of our people. Qualifications Do I need experience? Not necessarily! Whether youve cared for a family member, raised a family of your own, or are just looking for a meaningful career change where your nat

You will be self-motivated, able to work both independently and as part of a team, and flexible in working evenings, weekends, or bank holidays when required. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career developm

Forde Automotive, a leading provider of car delivery drivers across the UK, are seeking competent and customer-oriented individuals to join their team.Their clients, prominent players in the automotive sector, require car delivery drivers on a national scale.Job Description: As a car delivery driver

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Catering Assistant. Safely storing cleaning materials Ensure all cooking utensils and pots are cleaned to the re

We Are Looking For NVQ Level 2 in Health & Social Care (minimum), with Level 3 desirable or willingness to work towards Medication administration training with competency is essential Experience supporting or leading a care team is beneficial Strong communication and leadership skills A caring, c

We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society. Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.

Maybe one sleep-in a month at £63 per night.UK Manual Driving licence essential.WE ARE UNABLE TO OFFER SPONSORSHIP WITH THIS POSITION.Benefits of joining or team click apply for full job details.

Our Senior Health Care Assistants work closely with our Nurse in Charge to lead a small Care Team in delivering high-quality care for the people we support. Join us as our new Senior Health Care Assistant at Hylton Grange care home in Sunderland. Hylton Grange is part of Exemplar Health Care, a lead

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You can expect to make a big difference to the lives of the patients we care for and support, becoming part of their day-to-day lives and ensuring they are always treated with dignity and respect. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best r

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Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. As a Bank Senior Care Assistant at a Barchester care home, youll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You can also expect

Already hold, or be willing to work towards, a Level 3 qualification in Residential Childcare, Children & Young People, Health & Social Care, or equivalent. Flexibility to work a mix of days, evenings, and weekends (with every other weekend off). Our goal is to create warm, stable homes built on tru

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As a Bank Care Assistant at a Barchester care home, youll help residents enjoy each day by making sure they get the quality care and support they deserve. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring th

Our Senior Health Care Assistants work closely with our Nurse in Charge to lead a small Care Team in delivering high-quality care for the people we support. Our Senior Health Care Assistants work closely with the Nurse in Charge and lead our Care Teams in supporting every aspect of our residents day

Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. As a Senior Care Assistant at a Barchester care home, youll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. ABOUT YOU<b

A healthcare organization is seeking a qualified Anesthesiologist Assistant to join a collaborative anesthesia care team in Rutland, UK. This opportunity includes working in a supportive hospital environment providing high-quality anesthesia care.

ABOUT THE ROLE As a Care Assistant at a Barchester complex care home, youll help residents enjoy each day by making sure they get the quality care they deserve. ABOUT YOU To join us as a Care Assistant in complex care, youll need to have some experience of carin

As a Bank Housekeeping Assistant at a Barchester care home, youll help to create a warm and homely environment that enables us to meet each residents unique needs. As one of the UKs leading healthcare providers, we take the growth of everyone who works for us seriously. If youd like to use your atte

Is willing to complete the Care Certificate on day shifts before beginning waking nights Rewards that make a difference Flexible shift patterns to suit your needs 30 days paid Annual Leave (including public holidays - pro rata) Opportunities for career progression Supported ‘Learn to Drive' sc

Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunities ranging from a few agreed days each we

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Driver Category C + Hiab - Sheffield - Monday to Friday - 07:30-17:00 - 42 hours per week.Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!.Based in Sheffield the role of.You will be delivering hir

Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunities ranging from a few agreed days each we

Seeking kind, reliable, and professional Care Professionals for a premium domiciliary care service in Worthing and surrounding areas.

Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed delivery drivers in your area now.We have opportunities ranging from a few agreed days each we

A driving role that offers full ADR training and ongoing support for individuals looking to advance their career. It includes flexible work, day/night shifts, and weekend work.

Early Morning Delivery Drivers Needed!.Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a tea

The Receptionist will provide administrative and clerical support, manage visitors and phone inquiries, and ensure safeguarding procedures are followed.

Seeking a Receptionist/Healthcare Assistant for Optical Express in Dartford, UK.

Who are we?We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides

Delivery driver needed for full-time work, starting early with a mix of Monday-Friday and Tuesday-Saturday shifts.Requires a UK license, 1 year of experience, and manual handling skills.

Corporate receptionist needed for a global law firm in London, providing 5-star customer service, managing meeting reservations, and supporting administrative tasks.

This role combines front-of-house customer service with facilities support, managing enquiries, and ensuring a welcoming campus environment.

Seeking a friendly and organised Receptionist & Administrative Assistant for a busy school front office.Responsibilities include managing reception, supporting daily tasks, and assisting with school communications and events.

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