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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Team Manager - Workforce Management Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About the Role The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary. What You'll Do Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind. Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth. Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required. Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers. Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team. Essential Criteria Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures. Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models. Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships. Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations. Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision. Desirable Criteria Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?At M Group Energy, were enabling the energy essential to support our lives.We provide an end-to-end service, delivering solutions in electricity transmission , electricity distribution, renewable energy, EV charging, metering and home decarbonisation.We design, construct and commission new build overhead powerlines and substations at high voltages up to and including 400kV. A lot of this work is to support the countrys net zero targetsWe also upgrade existing overhead powerlines and substation infrastructure to ensure the efficient and reliable delivery of electricity.What will you be doing?You will be working on both projects that support the drive to net zero and projects required to maintain & upgrade the existing network infrastructure.This will involve high voltage overhead powerline (OHL) schemes.You'll collaborate with Bid Managers, Project Development Managers, Pre Contract Construction Managers, design teams, and the commercial team. This role is a hybrid position, 2-3 days per week at the office (Annesley, Nottinghamshire).Day to day tasks will include: Scope and risk identificationAssist bids manager with kick-off meetings and bids programmeCollaborate with procurement and commercial departmentsUnderstand and challenge project solutionsAnalyse supply chain quotations and benchmark costsPrepare tender prices in Excel and review with senior management (there may be a client driven requirement to use Candy software in the future)Prepare client pricing documents and assist with post-submission presentationsMaintain professional working relationshipsWhat youll bring Previous experience in infrastructure projects (essential)Previous experience in 400kV overhead line estimating (preferrable)Basic understanding of engineering/construction technology and terminologyAbility to read and understand engineering specifications and drawingsBasic understanding of contractual terminologyAbility to work under pressure and to strict deadlinesAn attention to detail, pro-active, organised and methodical approach to workFlexibility in terms of working hoursWhats in it for you? 25 days annual leave plus bank holidaysDiscretionary bonus schemeCompany car and fuel card with a range of EV and hybrid vehicles to choose fromPrivate health care and health care cash planMatched or contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leavePlease note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#MGroupE#LI-SG1 #LI-Hybrid INDREGTPBN1_UKTJ

A growing and ambitious accountancy firm is seeking a Client Manager to join its expanding team, at an office commutable from Mansfield, Ripley, Nottingham, Hucknall and the surrounding areas. The firm is currently going through a period of growth and has built a strong reputation for delivering a highly personal, proactive service to SMEs and owner-managed businesses locally. Significant investment is now to be made, which could benefit the individual who joins this practice, as they continue to expand. This is an excellent opportunity for an experienced Client Manager to join a forward-thinking firm at an exciting stage of growth. The role offers genuine flexibility, autonomy, and the chance to play a key role in shaping the future direction of the business. The successful Client Manager will take full responsibility for a portfolio of clients, acting as their primary point of contact and providing ongoing business and accounting advice. The role will also involve reviewing work produced by the accounts team, supporting staff development, onboarding new clients, and assisting with technical queries and advisory work. Key responsibilities include: Managing a portfolio of SME and owner-managed business clients Acting as the main point of contact for client queries and advice Reviewing accounts and compliance work prepared by the wider team Supporting and developing junior staff members Meeting prospective clients and leading onboa...

Recruitment Process Outlined: 1st Stage - Intro Call with Talent Team 2nd Stage - Interview with Technical Manager & Deputy Technical Manager Any offer of employment will be subject to satisfactory pre‑employment checks. Demonstrate ability to liaise with Orchestra Managers, Tour Managers and musi

Some roles are just jobs these change lives.On the tough days, youll be the reason a young person feels safe.On the good days, youll see real progress happen because you showed up.You will play a real part in helping young people find stability, rebuild trust and move forward - whilst building a ca

The role We are looking for a Care & Support Worker to join us here at Southern Housing on the Isle of Wight! You will work as part of a team providing personalised care and support to residents and people who use our services in line with established care and support plans.You will work with older

National Highways is excited to offer a fantastic opportunity for a Project Manager to join our team in the East region. As a Project Manager, you will play a vital role in planning and managing the successful delivery of a portfolio of projects within our region's 5-year rolling capital programme.

Mentor and support Project Managers through technical and commercial challenges.

We're looking for a Commercial Project Manager to take ownership of industry funded projects, from first conversation through to delivery and close out.

Company Description Location: Flint Pay: £13.Hours: Truly Flexible Full-time, Part-time, Mornings, Evenings, or Weekends *Unfortunately we cannot offer sponsorship at this time.Are you the one your friends always turn to for a chat and a warm cup of tea? Do you have a heart of gold and a natural kn

Our residential home is in the beautiful High Peak, providing high quality Residential, Respite and Dementia care for 36-residents.Senior Care Assistant Contract £13.Contracted to 36 hours per week Paid DBS, pension, uniform provided 5.Role Overview As Senior Care Assistant, you will guide and s

Qualified Project Managers can easily earn between £450-£1,000 per day working on contracted positions, and salaries for lower-level and entry-level positions are also highly lucrative and in demand. Full project manager CV reviews. One of our experienced project management career consultants will

Our client in the North West requires an experienced Project Manager to lead on an innovative Ambient Voice project.

Working as part of a team of warehouse operatives and reporting to your Line Manager, you will collaborate closely with the Warehouse and Office teams to ensure the smooth running of the operation and the achievement of overall site objectives.

Long term complex care including specialist nursing Respite and short breaks Palliative care Effective management of behaviours that challenge Minimum 612 months experience as a mental health support worker.

Heres what the hiring manager says about our Chesterfield & Dronfield Branches.

Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Want to come and be a part of it? Sitting within the National Grid account, the CORS Project Engineering Manager leads technical delivery and assurance of Critical National Infrastructure projects, ensurin

Senior Health Care Assistant When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Position : Senior Health Care Assistant.Location : Kingfisher Way, Sutton-in-Ashfield, NG1

A healthcare organization is seeking a qualified Anesthesiologist Assistant to join a collaborative anesthesia care team in Rutland, UK.This role involves assisting anesthesiologists during surgical procedures, conducting patient assessments, and monitoring vital signs.The successful candidate will

Klick Health is seeking a Freelance Senior Project Manager to oversee delivery on complex healthcare and pharmaceutical programs from London.

FunctionIoTOur CompanyWe’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential.We’re people-centric and here to power good.Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and sav

PLM Principal Consultant & Project Manager.

Site Manager to provide holiday cover from Monday 13th July to Friday 17th July 2026 for a busy residential development in Essex, just outside the M25.

About Dimensions Your wellbeing matters.From health support to flexible working, we provide the tools and culture to stay balanced, healthy, and at your best, both inside and outside of work.Thanks to our amazing teams, Dimensions Group has been accredited as a Great Place to Work for 2026 — our e

Note: If you do not tick all requirements but are an ambitious manager at a consultancy or an experienced project/programme manager with prior consultancy knowledge, please apply as your CV may be more relevant than you think.

I'm working with a growing business embarking on a business-critical ERP implementation and we're looking for an experienced ERP Project/Programme Manager to lead the programme. ERP Project/Programme Manager | 4 Days Per Week (Mon-Thu) | Hampshire (Fully On-Site) | Outside IR35.

A picturesque and highly regarded independent school in Oxfordshire is seeking a professional and welcoming School Receptionist to join its front-of-house team as soon as possible.Set within beautiful surroundings, this school prides itself on high standards, strong community relationships, and a wa

Step Into Your Next Chapter: Build Your Career with Victorian Plumbing! Calling All Customer Service Superstars – Discover Your Career Upgrade in Leyland! Looking for a fresh challenge and real progression? Victorian Plumbing in Leyland is inviting dedicated Customer Service Superstars to join our

School Receptionist – Outstanding School – Oxford A fantastic opportunity has arisen for a School Receptionist to join one of Oxford’s leading schools as soon as possible.This is a full-time, permanent position within a professional and well-organised school office team.School Receptionist req

Role: Receptionist Location: Knutsford, Parkgate Industrial Estate Working Hours: Two days, 8:30am till 5pm.Office Based) We are looking for a receptionist to join our team in Knutsford.This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK

Receptionist – Independent Secondary School – Cheltenham, Gloucestershire Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale School Information: This respected Independent secondary school in Cheltenham is known for its strong pastoral ethos, exceptional communi

Join our team as a Customer Service Advisor at Zest! Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a Customer Service Advisor to join our dedicated team for a mat

Our client is seeking a polished and professional School Receptionist / Administrative Officer to join a respected independent school in Birmingham, known for its strong academic ethos and supportive pastoral culture.Full-time School Receptionist required from April 2026 • High-performing Independ

Location: Colchester 💰 Salary: £24,570 (pro‑rata) + Generous Quarterly Bonus with earning potential of up to £28,570 (pro‑rata) 🕒 Hours: Between 8am–6pm , including our core hours of 10am–2pm , plus occasional Saturdays.We’re happy to work around school hours, parenting commitments

A welcoming and community-focused secondary school in Leicester is seeking a confident and personable School Receptionist to join their front office team.This is a full-time position available for an immediate start and is ideal for an organised individual who thrives in a busy, people-facing enviro

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.We are expanding, we have

School Receptionist | Cirencester, Gloucestershire The welcoming face of a historic market town school.We are seeking a professional, articulate, and highly organized School Receptionist to join our vibrant secondary school in Cirencester.In this role, you aren’t just answering phones—you are th

Contact Centre Advisor | Customer Service Advisor | Telesales Salary: 25,396.OTE £29,000) Location: Hanley, Stoke-on-Trent Hours of work: Monday to Friday, 8:30am-5:30pm Benefits: Competitive salary structure with more earning potential based upon individual performance.Colleague referral bonus sch

School Receptionist | Solihull, West Midlands Professionalism and precision in a high-performing secondary setting.We are looking for a sophisticated and efficient School Receptionist to join a high-achieving school in Solihull.Our administrative team provides the backbone for our academic success,

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.We are expanding and curre

School Receptionist | Whitby, North Yorkshire Supporting student success in a close-knit coastal community.A popular secondary school in Whitby is looking for a dedicated School Receptionist to join their administrative team.Our school is a central part of the community, and our reception desk is th

This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.