Spa Treatment Manager
1 day ago
London
SPA TREATMENT MANAGER,SPA & WELLNESS 39 hours, 5 days per week Werelooking for aSpa Treatment Managerto join our iconicSpa & Wellnessteam. Mandarin Oriental Hyde Park is Londons most iconic address.Itsanother world; aworld oforientalluxury and the most attentive service. A worldthatsall about our guests. AsaSpa Treatment Managerat Mandarin Oriental Hyde Park, London,you willbe responsible for: Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa& WellnessDirector Dealingdailywith the following: Guest complaints, Therapist needs, telephonecallsand reception duties Complete Spa tours to review standards,proceduresand operational status Coordinate scheduling of rotas, annual leave and bank holiday entitlement for Treatment Supervisor and Therapists Review treatment rooms whichincludetreatment trolley, closet millwork, linens, treatment beds equipment upkeepdailyto ensure all standards are met Responsible for motivating retail sales and ensure that all sales are recorded accurately Reading throughemailsregardingSpa, meetings, groups, and VIPs As a Spa Treatment Manager you will be workingon arotatingshift basis,Monday to Sunday, 39 hours a week. Shift patterns will vary frommorning andeveningshifts(including weekends and bank holidays), so flexibility isrequiredwhereapplicable. Tobeasuccessful Spa Treatment Managercandidate , youwillhaveanNVQ Level 2 and above in Beauty Therapyand havea proventrack recordof service excellence in a Spa environment. It is an advantage if youalready have experience from within a luxury service environment. In return,you will receive an array oficonicbenefits, such as: Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined usat the beginning of their career andare now leading their own teams and divisions. Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career. 3 complimentary nights per year, increasing to 5 with length of service Discounted stays at our beautiful properties across the Group Access to discounts and deals with over500 popular high street retailers, including discounted gym memberships and travel deals 50% F&B & Spa discount ComplimentaryWestfieldHealthcare cash plan,children added at no extra cost Colleague Experience Stay in-house with breakfast included upon completed probation Friends & Family hotel rate andSpa discount 1 paid Charity Day per year to dedicate to a charity of your choice Season ticket loan & cycle to work scheme £750recruitment referral bonus Freemealson duty & uniform dry-cleaning services Increased holiday entitlement with Length of Service, up to33 daysoff Subsidized podiatry sessions with our incredible Bastien pedicurists Free Life Insurance benefits whilst in service Company pension plan Access to Hospitality Actions Employee AssistanceProgramme Employee RecognitionProgrammes Social, wellbeing, charity, and sporting events throughout the year SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Corporate responsibility values are deeply ingrained in Mandarin Orientals culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We arevery proudof the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination , ethical supply chain and procurement , community and colleague engagement , technologypractices and waste reduction . We are committed to doing the rightthing,every day. DIVERSITY & INCLUSION. We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which weoperate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability,backgroundor religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles.No form of bullying, intimidation,discriminationor harassment of otherswillbe tolerated. ELIGIBILITY TO WORK IN THE UK. Pleasenote,all candidates applying for this role must have obtained the right to work and live in the UK.Documented evidence of eligibility will berequiredfrom candidates as part of the recruitment process. WereFans. Are you? TPBN1_UKCT