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Restaurant Supervisor (Bar & Grill) | The Royal Bell Location: The Royal Bell, 175 High Street, Bromley BR1 1NN Type: Permanent | Full-Time Start Date: August 2026 Restaurant Supervisor Required for Premium Bar & Grill The Royal Bell is a Grade II listed building reimagined as a five-storey, design-led leisure destination offering elevated service and culinary excellence across multiple spaces including: • Private Members Club, • Bar & Grill, • Pizza Restaurant, • Café, • Royal Hall Grand Ballroom, • Expansive Garden & Members' Terrace, • Event Spaces, • 14 Boutique Hotel Rooms Defined by connection, it's a place for our members to work, unwind, celebrate and belong. Where productivity meets party, ideas meet action, and connections aren't incidental—they're inevitable. We're looking for an experienced Restaurant Supervisor to lead the floor within our Bar & Grill. This is a hands-on leadership role for someone who thrives in a busy, premium hospitality environment and takes pride in delivering exceptional guest experiences. Working closely with the Restaurant Manager and senior management team, you'll lead service from the front, support and develop the waiting team, and ensure every guest receives warm, knowledgeable and professional hospitality. We're looking for someone who doesn't just supervise service—they raise the standard of it. Key Responsibilities • Lead the restaurant floor during service, ensuring every shift runs smoothly and efficiently., • Supervise, motivate and support the front of house team, leading by example at all times., • Deliver exceptional guest experiences, resolving feedback and service issues professionally and confidently., • Ensure food and drinks are served to the highest standards of presentation and service., • Coordinate with the kitchen and bar teams to maintain excellent communication and smooth service., • Train, coach and develop waiting staff, helping to build a knowledgeable and high-performing team., • Monitor restaurant presentation, cleanliness and organisation throughout every shift., • Support rota management, team briefings and shift planning alongside the Restaurant Manager., • Ensure all food safety, licensing and health & safety procedures are followed., • Assist in achieving labour, sales and guest satisfaction targets through effective floor management. What We're Looking For • Previous experience as a Restaurant Supervisor, Senior Waiter/Waitress, Floor Supervisor or similar leadership role within a quality restaurant, premium pub or hotel., • A genuine passion for hospitality and delivering memorable guest experiences., • A confident and approachable leader who enjoys coaching and developing others., • Excellent organisational skills with the ability to stay calm under pressure., • Strong food and beverage knowledge with the confidence to make recommendations and drive sales., • A hands-on approach with a willingness to support every area of the restaurant when required., • Professional presentation and outstanding communication skills., • Flexibility to work evenings, weekends and key trading periods. What We Offer • Competitive salary., • Generous tronc and tips., • Staff meals whilst on duty., • Employee discounts across The Royal Bell., • Ongoing training and development., • Clear opportunities for career progression within a growing hospitality business., • The opportunity to play a key role in one of South East London's most exciting hospitality destinations. If you're an experienced hospitality professional ready to take the next step in your career and help shape an exceptional dining experience, we'd love to hear from you.

Filoxenia, one of Bromley’s most loved Greek restaurants, is looking for a talented and passionate Chef to join our kitchen team. We are seeking a dedicated professional who takes pride in creating exceptional food, maintaining high standards, and delivering the authentic flavours and hospitality that Filoxenia is known for. Our ideal candidate will have a passion for Greek and Mediterranean cuisine, strong kitchen skills, and the creativity to contribute to our evolving menu. Key Responsibilities: • Prepare and cook high-quality Greek and Mediterranean dishes to our standards, • Ensure consistency in flavour, presentation, and portion control, • Maintain excellent food hygiene, safety, and cleanliness standards, • Work efficiently during busy service periods, • Work closely with the team to deliver an outstanding dining experience for our guests Requirements: • Proven experience as a Chef in a restaurant environment, • Strong knowledge of Mediterranean/Greek cuisine is preferred, • Excellent attention to detail and commitment to quality, • Ability to work well under pressure in a busy kitchen, • Positive attitude, reliability, and strong teamwork skills, • Good understanding of food safety regulations What We Offer: • Competitive salary based on experience, • Opportunity to work in a highly regarded Bromley restaurant, • A supportive and professional kitchen environment, • The chance to be part of a growing and passionate team If you are a talented Chef who loves creating great food and wants to be part of the Filoxenia family, we would love to hear from you. Apply today and become part of one of Bromley’s favourite dining destinations.

Bar Tender | The Royal Bell Location: The Royal Bell, 175 High Street, Bromley BR1 1NN Type: Permanent | Full-Time & Part-Time Available Start Date: August 2026 Experienced Bar Staff Required for Innovative Hospitality Concept The Royal Bell is a Grade II listed building reimagined as a five-storey, design-led leisure destination offering elevated service and culinary excellence across multiple spaces including: • Private Members Club, • Bar & Grill, • Pizza Restaurant, • Café, • Royal Hall Grand Ballroom, • Expansive Garden & Members' Terrace, • Event Spaces, • 14 Boutique Hotel Rooms Defined by connection, it's a place for our members to work, unwind, celebrate and belong. Where productivity meets party, ideas meet action, and connections aren't incidental—they're inevitable. We're looking for experienced Bar Staff to join our team across our premium hospitality spaces. From expertly pouring a perfect pint to crafting classic cocktails and delivering exceptional guest service, you'll play a key role in creating memorable experiences for every guest. This is not an entry-level position. We're looking for confident, personable bartenders with previous experience in quality pubs, bars, restaurants, hotels or members' clubs. You'll thrive in a fast-paced environment, take pride in your work and genuinely enjoy engaging with guests. Whether serving busy weekend crowds, members enjoying a drink after work, hotel guests or private events, you'll help maintain the high standards of service and hospitality that define The Royal Bell. Key Responsibilities • Prepare and serve alcoholic and non-alcoholic drinks to the highest standard., • Produce a range of classic cocktails, premium spirits and draught products with consistency and attention to detail., • Deliver friendly, knowledgeable and engaging customer service at all times., • Develop a strong knowledge of our drinks menu, wines, beers and spirits to confidently make recommendations and upsell., • Maintain a clean, organised and fully stocked bar throughout service., • Process orders accurately using our EPOS system., • Follow licensing laws, Challenge 25 procedures and all company policies., • Support private events, weddings and member functions as required., • Work closely with the floor and kitchen teams to ensure a seamless guest experience. What We're Looking For • Previous bar experience within a quality pub, cocktail bar, restaurant, hotel or similar hospitality environment., • Confidence serving premium drinks and producing classic cocktails., • Excellent communication and customer service skills., • A positive attitude with a strong team ethic., • The ability to remain calm, organised and efficient during busy service periods., • High standards of personal presentation and professionalism., • A genuine passion for hospitality and creating memorable guest experiences., • Flexibility to work evenings, weekends and busy trading periods. What We Offer • Competitive hourly rate plus generous tips., • Staff meals whilst on duty., • Employee discounts across The Royal Bell., • Ongoing training and development., • Opportunities to progress within a growing hospitality business., • The chance to be part of one of South East London's most exciting hospitality destinations. If you're passionate about great drinks, exceptional service and working within a premium hospitality environment, we'd love to hear from you.

Job Title: Online Food Order Fulfilment Assistant Location: Charlton Job Type: Full-time / Part-time Salary: Competitive, depending on experience About Us We are a fast-growing meal prep and dark kitchen business based in Charlton, dedicated to producing fresh, high-quality meals for customers who order online. We pride ourselves on consistency, efficiency, and exceptional customer service. We’re looking for enthusiastic, reliable, and flexible team members to help prepare and fulfil customer orders. The Role As an Online Food Order Fulfilment Assistant, you will play a key role in ensuring every customer receives fresh, accurately packed meals on time. You’ll work closely with the kitchen team to portion meals, pack orders, label products, and prepare deliveries while maintaining the highest food safety standards. You will also be responsible for packing food for our jiffy van deliveries and catering orders. This role requires flexibility to adapt to changing workloads, shifts, and business needs. Key Responsibilities ● Portion and pack freshly prepared meals according to company specifications. ● Pick and fulfil online customer orders with accuracy and attention to detail. ● Pack and organise food for jiffy van deliveries and catering orders. ● Label, seal, and organise meals for delivery and collection. ● Conduct quality checks to ensure meals meet presentation and portion standards. ● Maintain high standards of food hygiene, cleanliness, and organisation. ● Assist with stock rotation, ingredient preparation, and inventory checks. ● Keep packing and preparation areas clean and compliant with food safety regulations. ● Work efficiently to meet daily production and delivery deadlines. ● Support the kitchen team during busy service periods. ● Adapt to different tasks and responsibilities as required throughout the shift. What We’re Looking For ● Previous experience in food production, meal prep, catering, hospitality, or warehouse fulfilment is an advantage but not essential. ● A positive attitude and willingness to learn. ● Excellent attention to detail and organisational skills. ● Ability to work efficiently in a fast-paced environment. ● Strong teamwork and communication skills. ● A commitment to food safety, hygiene, and quality. ● A high level of flexibility, with the ability to work evenings, weekends, and peak periods when required. What We Offer ● Competitive pay. ● Full training and ongoing development. ● Opportunities for career progression within a growing business. ● Staff meals and employee discounts. ● A supportive, friendly, and energetic team environment. If you’re passionate about great food, enjoy working in a fast-paced environment, and take pride in delivering an excellent customer experience, we’d love to hear from you. Apply today and join our growing team.

Assistant General Manager| The Royal Bell Location: The Royal Bell, 175 High St, Bromley BR1 1NN Type: Permanent | Full-Time Start Date: August 2026 Assistant General Manager required for innovative Hospitality Concept. The Royal Bell is a Grade 2 listed building re imagined as a five-storey, design lead leisure destination offering elevated service and culinary excellence across multiple pieces including; · Private members club · Bar and grill · Pizza restaurant · Cafe · Royal Hall grand ballroom · Expansive garden and members terrace, · Event spaces and 14 hotel rooms. Defined by connection it’s a place for our members to work, unwind, celebrate, and belong. Where productivity meets party, ideas meet action, and connections aren’t incidental, they’re inevitable. Reporting to our General Manager the Assistant General Manager will be responsible for overseeing the entire operation at The Royal Bell, ensuring that every member guest through our building receives world-class service while meeting financial, health and safety, and licensing requirements. As our Assistant General Manager you will lead multiple teams, ensuring operational excellence, high service standards, and an exceptional guest experience and deputize for the GM on days off ensuring there is always a senior presence in the building. You’ll lead by example, jump in wherever needed, and bring high energy, organization, and warmth across our spaces. This is a key senior role for someone who thrives in a fast-paced, high-profile environment and is ready to champion our culture and values on the floor. Key Responsibilities • Support the General Manager in the day-to-day leadership of the entire venue, ensuring consistently high operational standards across all departments., • Lead, motivate and develop front of house management and team members, creating a positive, high-performance culture., • Take full responsibility for the venue in the General Manager's absence, ensuring smooth day-to-day operations and confident decision making., • Drive exceptional guest experiences by maintaining outstanding service standards and resolving guest feedback professionally and proactively., • Monitor sales performance, labour costs, productivity and departmental KPIs, taking action to maximise profitability., • Work closely with the Head Chef and kitchen team to ensure food quality, speed of service and consistency are maintained., • Recruit, train, coach and develop team members, ensuring clear succession planning and strong employee engagement., • Ensure all Health & Safety, Food Safety, Licensing and company compliance standards are consistently met., • Support the planning and delivery of weddings, corporate events, private functions and member events alongside the events team., • Conduct regular floor walks, maintaining high standards of cleanliness, presentation and attention to detail throughout the building., • Build strong relationships with members, hotel guests and local customers, acting as an ambassador for The Royal Bell. What We're Looking For • Previous experience as an Assistant General Manager, or senior hospitality manager within a premium hospitality environment., • A confident leader who enjoys developing people and getting the very best from their team., • Commercially aware, with a strong understanding of labour management, budgets, cost control and driving revenue., • Passionate about delivering exceptional guest experiences with a genuine eye for detail., • Calm under pressure and able to make sound decisions in a busy, fast-paced operation., • Excellent organisational skills with the ability to prioritise multiple departments and competing demands., • Hands-on, visible and willing to lead from the front rather than from the office., • Strong communication skills with the ability to build relationships with guests, members, suppliers and colleagues at every level., • Flexible to work evenings, weekends and key trading periods as required., • Personal Licence and First Aid qualifications are advantageous but not essential. What We Offer • Competitive salary., • Staff meals whilst on duty., • Employee discounts across The Royal Bell., • Ongoing training and development opportunities., • Genuine career progression within a growing hospitality business., • The opportunity to be part of one of South East London's most exciting hospitality destinations. Pay: From £40,000.00 per year Work Location: In person

Job Overview We are seeking a skilled and passionate Part-Time Sushi Chef to join our kitchen team. The ideal candidate will have experience preparing high-quality sushi and Japanese cuisine, with a strong focus on presentation, freshness, and food safety. You will play a key role in delivering an excellent dining experience to our customers. Key Responsibilities • Prepare and present a variety of sushi, sashimi, maki rolls, and other Japanese dishes, • Ensure all food is prepared to high standards of quality, taste, and presentation, • Maintain cleanliness and organisation of the sushi station at all times, • Handle and store fish and other ingredients safely in line with food hygiene regulations, • Monitor stock levels and assist with ordering fresh ingredients when required, • Work efficiently during busy service periods while maintaining attention to detail, • Collaborate with kitchen and front-of-house staff to ensure smooth service, • Follow all health, safety, and sanitation guidelines Requirements • Previous experience as a sushi chef or in a similar role, • Knowledge of sushi preparation techniques, knife skills, and fish handling, • Understanding of food hygiene and safety standards (Level 2 Food Hygiene certification preferred), • Ability to work in a fast-paced environment, • Strong attention to detail and presentation skills, • Reliable, punctual, and able to work flexible shifts, • Passion for Japanese cuisine and culinary creativity is a plus

We are looking for an experienced Starter Chef to join our friendly team at our busy family-run Italian restaurant and pizzeria. Please do not apply if you do not have previous experience working as a Starter Chef or in a similar kitchen role. About the Role You will be responsible for preparing and plating starters, assisting with food preparation, and working alongside our experienced chefs to maintain the high standards our customers expect. Responsibilities ● Preparing and presenting starters to a high standard. ● Assisting with food preparation and kitchen organisation. ● Maintaining excellent food hygiene and cleanliness. ● Supporting the kitchen team during busy service periods. ● Following recipes and ensuring consistency in every dish. ● Helping with stock rotation and kitchen organisation. Essential Requirements ● Previous experience as a Starter Chef or in a similar professional kitchen role is essential. ● Passion for quality food and Italian cuisine. ● Ability to work efficiently under pressure. ● Strong teamwork and communication skills. ● Reliable, punctual, and hardworking. ● Good knowledge of food hygiene and kitchen safety. What We Offer ● Competitive pay based on experience. ● A supportive, friendly family-run working environment. ● Staff meals during shifts. ● Flexible working hours. ● Opportunities for career progression. If you have the required experience and would like to become part of our dedicated team, we’d love to hear from you. Please send your CV along with a brief introduction to apply. Applications from candidates without the required kitchen experience will not be considered.

We are looking for a hard-working, active, hands on chef. Maintain the highest standard of cleanliness. Follow recipes and presentation. Deep cleaning the kitchen daily (sweep & mop, fridges cleaned, dishwasher cleaned etc.) Hard-working. Experienced. Eligible to work in UK. Food hygiene certificate. Good English. ⁃ Able to work independently and FAST. A passion for hospitality and food. ⁃ Great eye of detail. ⁃ Super organized. ⁃ Have some knowledge front of house, Flexible in roles -Positive attitude. ⁃ Only Experienced Applicants - Thank you

We are seeking a dedicated Chef to join our mobile catering unit. Responsibilities include preparing and cooking dumpling dishes ensuring high standards of food quality and presentation, and maintaining a clean and organized kitchen environment. The ideal candidate will have experience in a professional kitchen and a commitment to delivering excellent food. Level 2 Food Safety is a must.

Bar Beach Grill is looking for a passionate, reliable and talented chef to join our growing kitchen team. If you love bold flavours, working with fresh ingredients and thrive in a fast-paced environment, we’d love to hear from you. What you’ll be doing: • Preparing and cooking dishes to a consistently high standard., • Working across the grill, fryer and hot sections., • Maintaining excellent food hygiene and kitchen cleanliness., • Assisting with stock control and minimising waste., • Supporting the Head Chef in delivering an exceptional guest experience., • Working as part of a positive and professional kitchen team. We’re looking for someone who: • Has previous experience in a busy restaurant kitchen., • Can work well under pressure., • Has a passion for quality food and presentation., • Is reliable, organised and a great team player., • Holds a Level 2 Food Hygiene Certificate (preferred but not essential). What we offer: • Competitive pay based on experience., • Flexible working hours., • Staff meals on shift., • Opportunities for progression as Bar Beach Grill continue

Sweet Jerk is all about good food, good vibes, and real Caribbean flavour. We serve tasty, feel-good food fast — not fancy, just proper flavour done right. We’ve been open in Beckenham for just over a year and we’re growing fast — with big plans to open more sites. This is your chance to join a team that’s building something special and help shape how our kitchens run. The Role We’re looking for a Kitchen Crew Lead — someone who’s worked in a busy kitchen and knows how to run a smooth shift. If you’ve led or trained others in places like Nando’s, Wingstop, Five Guys, or McDonald’s, this will feel familiar. You’ll be the one keeping the kitchen organised, supporting your crew, and making sure every meal hits Sweet Jerk standards. You’ll also help new starters learn the ropes, keep on top of prep, and make sure the kitchen always runs clean, safe, and smooth. Key Responsibilities • Lead and motivate the back-of-house team to deliver high-quality, consistent food at speed., • Manage prep levels, ticket times, and service flow for smooth, efficient operation., • Train and develop team members to follow Sweet Jerk standards in quality, safety, and presentation., • Oversee daily stock checks, par levels, and deliveries, keeping waste low and efficiency high., • Ensure food-safety, SFBB logs, and hygiene standards are met at all times., • Support rota planning, shift cover, and clear communication with the front-of-house team., • Jump on the line when needed — lead by example and bring positive energy to every shift. What We’re Looking For ✅ 2 + years’ experience in a fast-paced kitchen.✅ 1 + year in a supervisory or management role (e.g. Kitchen Crew Lead, BOH Supervisor, Shift Leader, Assistant Manager).✅ Strong organisational skills and the ability to stay calm under pressure.✅ A natural motivator who builds positive team culture.✅ Flexibility to work evenings and weekends.✅ A passion for Caribbean food, culture, and customer experience. Why You’ll Love Working at Sweet Jerk ⭐ We’re building a brand from the ground up — you’ll help shape it.⭐ Big opportunities for growth as we open more restaurants.⭐ Supportive, family-style team culture (we call our team Jerk Stars).⭐ Great food, great people, and plenty of good vibes.⭐ Free staff meals and training provided. How to Apply If you’re a natural leader who loves a fast-paced kitchen and wants to help grow something fresh, we’d love to hear from you.Apply now with your CV and a short message telling us why you’d be a great fit for Sweet Jerk Job Type: Full-time Application question(s): • What experience do you have with Caribbean cuisine, and if none, what interests you in working with it?, • Are you available to work evenings and weekends? Experience: Kitchen management: 1 year (preferred)

Join the Flavor Revolution at Island Stove! The Vibe at Island Stove We aren’t just serving food; we’re serving culture, heat, and soul. Island Stove is a fast-growing brand on a mission to bring the authentic taste of Lagos and beyond to the heart of London. We’re looking for a kitchen rockstar who knows their way around a scotch bonnet and can make a pot of Jollof so good it’ll start a conversation. If you take pride in your seasoning and think "party rice and suya" is a lifestyle, we want you! Key Responsibilities: • The Classics: Whipping up legendary batches of Jollof Rice, Fried Rice, Egusi, Ogbono, and Pepper Soup that taste like home., • Cook food in large batches for takeaway and delivery orders., • Follow recipes and maintain consistency in taste, quality, and presentation., • Prepare ingredients such as chopping vegetables, seasoning meats, and organising food prep., • Maintain a clean and organised kitchen workspace., • Wash and sanitise pots, pans, utensils, and cooking equipment used during food preparation., • Assist with general kitchen cleaning duties at the end of shifts., • Ensure all food hygiene and safety standards are followed. Requirements: • Experience cooking Nigerian cuisine., • Ability to cook efficiently in a fast-paced kitchen environment., • Good knowledge of Nigerian ingredients and traditional cooking methods., • Hardworking, reliable, and organised., • Ability to maintain high standards of kitchen cleanliness., • Be able to work under pressure, • Have the physical ability to stand on your feet for long periods. Bonus Points if: • You’ve worked in a busy Nigerian restaurant or takeaway before., • You have a Level 2 Food Hygiene Certificate Why You’ll Love Us • Good Vibes Only: Work in a friendly, supportive, and energetic environment., • Grow With Us: We’re expanding fast—come be a foundation member of the team!, • Life-Work Balance: Flexible hours because we know you have a life outside the kitchen. This role is ideal for a dedicated culinary professional eager to advance their career within a vibrant hospitality setting. The successful applicant will bring passion, leadership, and expertise to our team while maintaining the highest standards of quality. How to Apply: Send your CV or a short message about your cooking experience

Head Chef – Interludee Turkish Restaurant & Bar Location: Interludee, Catford, London Job Type: Full-Time Salary: Competitive, dependent on experience About Us Interludee is an independent Turkish restaurant and bar offering authentic Turkish cuisine in a vibrant and welcoming environment. We are looking for an experienced and passionate Head Chef to lead our kitchen, develop our food offering, and help establish Interludee as a standout dining destination. Role Overview As Head Chef, you will be responsible for overseeing all kitchen operations, maintaining high food standards, developing new menu items, and leading the kitchen team. This is an exciting opportunity for a creative chef who is passionate about Turkish cuisine and enjoys developing new recipes and concepts. Key Responsibilities • Lead and manage all kitchen operations., • Create, develop, and cost new Turkish-inspired dishes and menus., • Maintain exceptional food quality, presentation, and consistency., • Train, supervise, and motivate kitchen staff., • Manage stock control, ordering, and supplier relationships., • Monitor food costs, wastage, and kitchen profitability., • Ensure compliance with food safety, hygiene, and health & safety regulations., • Maintain a clean, organised, and efficient kitchen environment., • Work closely with management to develop seasonal menus and special events offerings., • Ensure all food is prepared and served to a high standard and within service times. Requirements • Previous experience as a Head Chef or Senior Sous Chef., • Strong knowledge of Turkish cuisine and traditional cooking techniques., • Ability to create and develop new recipes and menu concepts., • Experience managing kitchen teams and training staff., • Strong understanding of food costings and stock management., • Level 2 Food Hygiene Certificate (minimum)., • Excellent organisational and leadership skills., • Ability to work evenings, weekends, and busy service periods. What We Offer • Opportunity to shape and lead the food direction of a growing restaurant., • Creative freedom to develop new dishes and menus., • Supportive management team., • Competitive salary., • Opportunities for career growth and development. To apply, please send your CV along with examples of menus or dishes you have created and tell us why you would be a great fit for Interludee. You may also want to add that the successful candidate will be expected to create signature dishes, improve GP margins, and help the restaurant achieve and maintain a 5-star food hygiene rating. Those points tend to attract stronger applicants and make expectations clear from the outset.

We are seeking a skilled and passionate Sushi Chef to join our culinary team. The ideal candidate will have a strong background in Japanese cuisine, particularly sushi preparation, and possess excellent organisational and communication skills. This role offers an exciting opportunity to showcase your craftsmanship in a dynamic environment dedicated to authentic flavours and high-quality service. The Sushi Chef will be responsible for preparing, presenting, and maintaining the highest standards of sushi dishes while ensuring a clean and efficient work environment. Duties • Prepare a variety of sushi dishes according to traditional recipes and customer specifications, • Ensure all ingredients are fresh, properly stored, and used efficiently, • Maintain cleanliness and organisation of the sushi preparation area in compliance with health and safety regulations, • Collaborate with team members to deliver exceptional dining experiences, • Educate junior staff or trainees on sushi techniques and presentation standards, • Manage inventory levels, order supplies as needed, and minimise waste, • Uphold high standards of hygiene, food safety, and sanitation at all times, • Assist in menu development by suggesting new sushi creations or improvements Requirements • Proven experience as a Sushi Chef or similar role within a busy restaurant environment, • Fluency in English, with strong communication skills to effectively liaise with team members and customers, • Organisational skills to manage multiple orders efficiently during peak hours, • Knowledge of IT systems related to inventory management or ordering is desirable, • Ability to work under pressure while maintaining attention to detail, • Excellent organisational skills for maintaining cleanliness and stock control, • Basic plumbing knowledge is advantageous for handling kitchen equipment maintenance, • Teaching experience or the ability to train junior staff is a plus, • Strong interpersonal skills to foster teamwork and customer satisfaction