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Sales and Marketing Manager Location: Coventry (Hybrid - 1 day in-office, 4 days from home) Salary: Up to £40,000 per annum Contract Type: Permanent | Full Time | Monday-Friday, 9am-5pm Macildowie are working with this client based in Stoneleigh, a forward-thinking organisation within the environmental and sustainability sector, to recruit a Sales and Marketing Manager for a newly created role with outstanding scope to shape a national brand. This opportunity sits at the heart of a charity renowned for its dedication to preserving the UK's rare and native breeds. The role offers a perfect blend of strategy and creativity, allowing you to lead on digital transformation, partnerships, sponsorships and business development, all while aligning with the charity's mission and values. Marketing & Communications: • Be project lead for a full relaunch of the website, • Develop and implement a clear strategy to increase visibility and drive membership/donations, • Manage and grow social media presence, with delivery support from wider team, • Creating and maintaining marketing materials including collateral copy and content, • Develop and maintain community engagement including digital and in person membership and forums. Sales & Business Development: • Identify, contact and secure new corporate partners, members and sponsorship opportunities, • Represent at events, agricultural shows, and conferences, • Build relationships with sponsors and partners across sectors, • Develop strategies to attract and retain business supporters aligned with values as well as individual members, • Explore lead generation and prospecting with like-minded organisations Reporting & Analysis: • Set KPIs and report regularly on marketing ROI and engagement performance, • Use insights to optimise campaigns and inform future strategy, • Manage and report on digital performance using data and analytics to inform strategy, • Oversee databases and pipelines to track progress and inform decision-making The Candidate: • Self-driven and proactive - able to lead on strategy and delivery with minimal oversight, • Digitally confident - able to project manage websites and use analytics tools, • Creative and strategic - someone who can both ideate and lead on execution when needed, • Commercially minded - understands how to align mission with income generation, • People-savvy - comfortable with stakeholder engagement, networking, and partnerships, • A natural storyteller - with a genuine passion for sustainability and conservation Benefits: • A unique opportunity to shape a national charity's future growth and visibility, • Flexible working - 4 days WFH, 1 day in the office, • Two-week Christmas shutdown, • Regular travel to events and networking opportunities, • Supportive team and culture with autonomy to lead, • Dog friendly office This is a rare opportunity to take on a visible, strategic position with autonomy, flexibility, and genuine purpose. Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s largest direct to consumer flower company. In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021. Together, we are active in 8 countries. We were named one of the 5 fastest growing tech companies in Europe and are alumni of Tech Nation’s Future Fifty. We were also one of the Sunday Times Top 100 Small Companies to Work For 2020. We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. Tech Team @ Bloom & WildOur Technology team sits at the heart of our business, building and maintaining the solutions that power e-commerce, production, and fulfillment. Our platform uses technologies including Ruby and Rails and Python/React, backed by PostgreSQL, Fargate/ECS on AWS, and Cloud Run on GCP. It exposes APIs that are used by our multi-brand Angular webapp and our native iOS and Android mobile apps. We’re also looking at developing new domain-driven services & microservices where applicable. Our Product Engineering team is organised into cross functional squads, each responsible for a business and architectural domain, supported by Platform and Data Engineering. You’ll join the Range squad, a cross-functional team within our Ops-Tech group. We focus on the internal systems that power range representation, product allocation, and stock management — a core domain of our business that directly influences what our customers see and receive. Our work connects closely with many other squads across Bloom & Wild, as we support the smooth flow of products from planning through to delivery. Most of our team is based in the UK and works in a flexible model, with choice in how often they travel to the office. Our squads meet all in person at least once per quarter in order to maintain connections, collaborate on larger projects and have fun together. You can read lots more about our technology stack and our culture over on our tech blog - _. 💻 What you’ll be doing…As a mid-level engineer in our Range squad, you’ll help build and maintain the internal tools that power our warehouse operations — from bouquet assembly to order fulfilment across multiple countries. • Working closely with our product manager, engineers, and stakeholders to understand real-world needs and translate them into working software., • Building and improving our internal tools using Ruby on Rails and related technologies., • Making iterative improvements to our monolith while contributing to the development of new features to support our rapidly expanding curated range of products., • Writing clear, tested, secure, maintainable code and participating in code reviews to ensure high-quality solutions., • Exploring new ideas and opportunities to improve our monolith and workflows., • Helping to shape our technical decisions by sharing your ideas and contributing to discussions about architecture, tooling, and best practices., • Contributing to technical discussions and helping ensure our solutions align with our technical strategy and business goals., • Collaborating with your squad to deliver work in small, valuable increments — using agile practices and modern tooling., • Monitoring, debugging and improving the performance of our systems with observability tools., • You are a Ruby developer (2+ years of experience) with good knowledge of Ruby on Rails in a production environment and are keen to keep growing your expertise., • You have experience working with RESTful APIs, version control tools such as GitHub, and testing tools like RSpec., • You’re curious about how things work — whether it’s diving into a new tool, exploring performance improvements, or figuring out how real-world problems translate into code., • You want to work in a kind, inclusive, and supportive environment where people care about their work and each other., • You have experience working in a fast-growing (preferably consumer-facing) startup / scaleup., • You have experience of distributed service architectures, including how best to test and release them, and how to ensure system stability when making changes independent of other services.Why Bloom & Wild?To care wildly for our customers, first we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. 🌻Work that works for you - Flexible working : our core hours are 10-4, but outside of these hours you can start or finish your day when works best for you- Work Abroad for up to 30 days each year - Share in our success with a choice to take equity options from day 1- Enhanced family leave policy and a workplace nursery scheme- 1 day per year to volunteer on a project that’s close to your heart 🌴 Time off- 25 days’ holiday + your birthday and bank holidays each year- Option to buy an extra 5 days’ holiday each year - Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar 🌱 Health & Wellbeing- Health cash plan through Simplyhealth- Mental health support through Open Up, including access to online therapy sessions- Allies and champions groups- Mental Health First Aiders and awareness training for our managers - In person or virtual yoga every week- Cycle to work scheme- Electric car scheme- Our office kitchen is stocked with drinks and snacks to keep you going- Financial wellbeing support through Bippit- Workplace pension contributions 🌳 Growth & Development- A flexible training framework for every stage of your career development through our Bloom & Learn programme- Access to the Goodhabitz learning platform- Mentee and mentor opportunities with our external partners, such as The Women's Association and Future Founders- Internal & external Speaker Sessions on a variety of different inspirational topics 💐 Moments that matter- Social & wellbeing monthly calendar- Summer and End of Year events, team lunches and post-peak celebrations- Irresistible discounts on our products, blooms & subscriptions! SponsorshipWe're proud to hold an A-rated sponsor license, so we can assign certificates of sponsorship. This means we can support applications from anywhere as long as the job is deemed suitable under the points based system. 🫱‍🫲 Getting hired We’ll do everything we can to make sure your interview experience with us is a good one. It’s a 2-way process, and we’re keen to answer all of the questions you may have, so that you can be sure (and excited!) that we’ll be the right place for you. If your application is successful you can expect: • The majority of our A chat with Leroy, our Talent Consultant for Tech - to discuss our role and learn a bit more about your skills and background and how we might match your career & development goals.- An interview with Tonci, our Engineering Manager to get into more of the detail.- A chance to show us how you work through a technical challenge, which can be a live paired coding/whiteboard session.A final chat with our CPTO or VP of Engineering. We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) _.

Business Development Representative (German Speaking) Location: Remote/Hybrid - 2 days per week in Central London office Job Description We’re seeking a passionate and driven German speaking Business Development Representative (BDR) to join BlueVoyant’s revenue teams. BlueVoyant is looking for a BDR to develop leads from marketing campaigns and drive pipeline to help meet sales quotas. The BDR will be responsible for acting as an internal link between Marketing and Sales teams. This role is focused on seeking and qualifying new business opportunities by contacting and developing relationships with potential customers through inbound and outbound efforts. The BDR will work with key stakeholders in sales and marketing to develop strategies and tactics to create top of funnel demand, and a proven track record of hitting or exceeding targets. The BDR needs to use communication skills to cultivate and nurture strong relationships with customers from the beginning in the first contact and apply their market and business knowledge to identify and qualify business opportunities to drive customers to the Sales team. Responsibilities • Proactively seek new business opportunities in the market, • Prospect through cold calling and emailing, • Develop and execute lead generation strategies to schedule targeted number of appointments for sales team (go above and beyond quota), • Qualify leads from marketing campaigns as sales opportunities, • Implement call scripts, campaign cadences, email pitches, and other outreach to improve leads generated, • Use our prospecting tools to accomplish your goals and to efficiently capture team activity in database, • Accomplish meaningful metrics and reports to measure productivity and quota attainment, • Report to Marketing and Sales on results, • Stay up to date with new offerings and new pricing/payment plansRequirements, • Languages - Fluent German, • Competitive, self-motivated, and resourceful, • Track record of achieving objectives, • Understanding of sales performance metrics, • Experience with a CRM and email automation tools are required (Salesforce, SalesLoft, ZoomInfo is preferred), • Accomplish training plan requirements, • Confident communicator - listener and engaging conversation, • Wants to belong to a team and is eager to produce results, • Good, positive attitude is a must, • Proficient use of English - verbal and writtenIdeally, • Gained experience in the cybersecurity industry or high tech. Any and all certifications are a plus., • Experience with any AI tools, • Languages - Dutch to support the Benelux region About BlueVoyant At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability! Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies. Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America. BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with additional insights to support fair and efficient hiring decisions. Please note that all applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate Privacy Notice available at _. All employees must be authorized to work in the United Kingdom. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. BlueVoyant Candidate Privacy Notice To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - _

Description Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. The role: This is a Senior dual-motion account management position with direct responsibility for building Ripjar's net and gross revenue retention within a portfolio of named accounts. You will also be responsible for identifying and acquiring one new strategic channel partner. We're looking for a Senior Account Manager to own and grow a portfolio of enterprise accounts across financial services and corporate markets. You'll be the primary commercial relationship for some of Ripjar's most strategic clients — building deep partnerships with compliance, AML, and risk stakeholders, driving renewals, and identifying opportunities to expand our footprint within each account. On the channel side, you will be work alongside the head of Customer and Partner Success to identify and onboard one strategic channel partner for our screening solution. You will own the full partner acquisition lifecycle — from market mapping and outreach through to commercial negotiation and partner activation — with the goal of establishing a productive channel partner through whom Ripjar can sell at scale. This is a high-impact individual contributor role for someone who thrives in a consultative environment, understands the regulatory pressures facing financial institutions, and knows how to navigate complex, multi-stakeholder enterprise deals. Key Tasks — Account Management • Own the post-sale lifecycle from onboarding through renewal readiness, • Maintain executive and operational relationships across named accounts, • Deliver structured success planning and Executive Business Reviews focused on value realisation, • Proactively identify and mitigate retention risks and customer health concerns, • Identify organic expansion opportunities based on adoption and outcomes; progress and close with Head of Customer and Partner Success & Growth, • Improve cross-functional handovers (Delivery → CSG → Support) to ensure continuity and accountability, • Act as the primary voice of the customer to Product, Engineering, and leadership, • Establish and maintain customer health frameworks and engagement standards, • Collaborate with the Head of Customer and Partner Success & Growth on account strategy and renewal planning, • Act as escalation point for complex customer issue Key Tasks — Channel Partner Acquisition & Development • In close collaboration with the Head of Customer and Partner Success & Growth Identify and prioritise target partner archetypes — including B2B core banking SaaS vendors, RegTech platforms, compliance managed service providers, systems integrators, and consulting firms, • Lead outbound prospecting and relationship development with potential channel partners, building a qualified pipeline of partner opportunities, • Present Ripjar's channel partner value proposition, tailoring commercial models (OEM, revenue share, white-label) to each partner's business, • Negotiate and execute strategic channel partner agreement in conjunction with legal and the Head of Customer and Partner Success & Growth, • Onboard one new partner effectively, ensuring they are technically enabled, commercially aligned, and supported to bring Ripjar to market, • Work cross-functionally with Marketing, Product, and Sales to develop partner-facing collateral and enablement materials General • Be aware of, and respond appropriately to, issues of data confidentiality, • Support and comply with Company policies, practices and procedures, including Ripjar's Information Security Management responsibilities, • Contribute to the overall ethos and objectives of the Company, • Maintain respectful and effective communication with colleagues and stakeholders, • Comply with health and safety procedures, taking responsibility for yourself and others, • Undertake other duties reasonably assigned by your line manager or senior leaders that are commensurate with the post Requirements What we are looking for: • Solid experience of enterprise B2B SaaS sales or account management experience, with a track record of expanding six- and seven-figure ARR accounts., • Demonstrable success selling into financial services, professional services, or large corporates — ideally in RegTech, compliance, risk, data, or security software., • Fluency navigating complex enterprise buying processes: multi-stakeholder, legal, procurement, InfoSec review, and multi-year contract negotiations., • Strong commercial instinct: ability to build value hypotheses, articulate ROI to CFO- and CCO-level stakeholders, and defend pricing in the face of procurement pressure., • Excellent forecasting discipline and CRM hygiene (Salesforce or equivalent); comfortable operating in a MEDDPICC or similar qualification framework., • Curiosity about the problem space — a genuine interest in financial crime, sanctions, and how AI is changing the compliance stack., • Executive presence: able to hold your own with senior banking, and corporate leaders, and to translate technical capability into business language., • Right to work in the UK; willingness to travel across the UK and Europe (occasional US travel) as needed., • Direct experience selling into MLRO, financial crime, sanctions, or trust & safety functions., • Exposure to AI, data, or analytics products, and comfort discussing model behaviour, accuracy trade-offs, and governance. Benefits Why we think you’ll enjoy it here: • Competitive base salary DOE, • 25 days annual leave + birthdays off, rising to 30 days after 5 years of service, • Christmas shutdown, • Fully remote working, • 35 hour working week, • Flexible working hours., • Private Family Healthcare, • Life Assurance, • Pension salary sacrifice, • Employee Assistance Programme, • Company contributions to your pension, • Enhanced maternity/paternity pay, • The latest tech including a top of the range MacBook Pro, • There is a well-stocked pantry with food, snacks and drinks when in the office

As a Junior Account Manager, you will oversee multiple eCRM campaigns for our Dutch client VodafoneZiggo and help them deliver amazing email communications to their customer base. This role is being offered on an initial 6-month fixed term contract and requires spoken & written fluency in Dutch (or Flemish) and English. This job will involve working closely with multiple client stakeholders to extract detailed requirements about email marketing campaigns and being able to confidently brief internal departments through a work flow management process. You will manage and deliver dynamic email campaigns and one-off requests through all stages of the process from briefing, testing and deployment. You will also need to support the Account Manager and Director with management of tracking all activities against the client’s budget. You'll thrive on transforming challenges into opportunities and providing great customer service. Communication is key with this role as you’ll be working with multiple client stakeholders, ITG’s data team, email developers and a wider deployment team. Your satisfaction will come from coordinating this activity to completion, running successful campaigns. This will be a role that will give you opportunities for growth, and you’ll be fully supported every step of the way. Your responsibilities will include: • Being in contact with our client (for example to discuss the upcoming campaigns and to receive briefings, but also to request approval for the created e-mails), • Briefing e-mail marketing campaigns to our internal teams and testing the outcome, • Planning your email marketing campaigns with all the internal teams, • Working together with all the internal stakeholders, • Campaign reporting and recommendations, • Working as efficient as possible, • To be considered, you must be fluent in Dutch and English (Flemish is also fine), • You’ll be a customer centric individual, our people go above and beyond for our clients, completing briefs right first time, on time, every time., • You can manage your own workload efficiently, you won’t be micro-managed at ITG and being able to deliver quality with speed is essential., • You perform well under pressure, this is a fast-paced role where you’ll be managing multiple campaigns at any given time. Projects may come to a close simultaneously and you can manage priorities efficiently., • You have an attention for detail and you are not afraid to speak up your mind if something doesn’t meet the quality level., • Finally, ideally you will have experience in a digital marketing environment, where you’ve worked on email marketing campaigns through an ESP, ideally in an agency environment but this may have also come from a client-side position. Work’s a treat! On top of a competitive salary, you can expect a whole load of perks: • 25 days’ holiday + bank holidays – we understand the importance of you getting some down time., • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing., • Pension Scheme – helping you save towards your retirement home in the sun!, • Corporate Medical Cash Plan – claim back the cost of your medical treatments., • Smart Working Options – spend up to 40% of your working week from home., • So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out., • Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy., • Cycle to Work Scheme – save on the cost of biking to work., • Monthly Employee Awards - Employee of the Month programme with £250 bonus, • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!, • Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in., • Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions., • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch. #LI-DG1

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 62 million fresh meals to over 270,000 happy, healthy cats across the UK. Our team of over 150 spans several locations, including London, USA, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. If you want to join an ambitious, mission-driven, high-growth startup that’s making a genuine difference to cats’ (and their people’s) lives, you’ll love working at KatKin. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. We’re a small, entrepreneurial, creative team, focused on the mission to give all cats the food they deserve - 100% fresh human-grade meat. As a Business Development Principal, you’ll have end-to-end ownership of high-impact work and projects that are critical to driving our growth and innovation. Reporting directly to the co-CEO and founder, you will work cross-functionally to answer the big questions, identify opportunities and develop and implement strategies to unlock new revenue streams, improve operational efficiency and deliver value for our customers. In our fast-paced start-up environment, you’ll need to be scrappy, resourceful, and hands-on. You should be comfortable wearing multiple hats and making decisions in ambiguity. You’ll play a pivotal role in shaping KatKin’s future with your ability to manage complexity, influence stakeholders, interpret data and deliver results. KatKin Business Development initiatives to date have included management of large scale production change, launching new acquisition channels (direct sales and influencer marketing), key support on fundraising, launching and scaling retail in UK and EU, scoping international DTC expansion, reviewing and owning internal initiatives such as company-wide employee survey and onboarding. End-to-End Initiative Ownership: Autonomously lead high-priority, cross-functional initiatives from ideation to execution, delivering measurable business impact - first initiative will focus on Fresh and Pantry product NPD, building on product strategy work currently underway. Strategic Problem Solving: Tackle complex business questions using a hypothesis-based approach (e.g. what should our Fresh product range be?). Where relevant, synthesize internal and external data, leverage team expertise, and conduct market research to bring clarity and direction in ambiguity. Stakeholder Management: Build strong relationships with internal teams and external partners, aligning priorities, securing buy-in and driving collaboration to achieve objectives. Scrappy Execution: Take a practical, hands-on approach to overcome resource constraints, adapting quickly to shifting priorities and challenges, while still delivering high quality results. Data Analytics: Leverage data to support story telling, inform decision-making, measure impact, and optimise initiative performance. Influence and Leadership: Act as a thought leader within the organisation, fostering a culture of innovation, ownership, and excellence. Team management: Oversee direction and delivery of work of the Business Development Manager who will report directly to you. Experience in strategy and business planning: Ideally, you have a background in strategy consulting combined with hands-on experience working within a business environment. Proven track record of delivery: You have owned the scoping, planning and delivery of high impact commercial and/or operational initiatives Problem solving ability: You thrive solving problems in a fast-paced environment, bringing structure to complexity and simplifying in ambiguity. You are able to apply a hypothesis based approach to your work to quickly get to the right answer. Project management skills: You are organised and excel at managing multiple projects and stakeholders simultaneously in a time-sensitive, fast-paced environment. Analytical mindset: You excel at distilling data into key insights and actionable takeaways to support your work. You can effectively present them in a way that is easily understood by others. Effective stakeholder management: You can collaborate with diverse stakeholders, leveraging strong influencing skills to secure alignment and buy-in. High Bias for Action: You combine big-picture thinking with a practical ability to execute, quickly identifying and acting on "two-way door" opportunities. High growth potential: You are driven and looking to continue to develop and grow as a senior leader at KatKin. High performance personality: Demonstrated achievements in demanding work, academic, sporting, and/or personal extracurricular pursuits. Thrive in an in-office setting: You value face-to-face connections, collaborative teamwork, and dynamic energy that comes from working alongside passionate people Alignment with Core Principles: You align strongly with KatKin’s core operating principles: Think Big, Relentlessly High Standards, Never Give Up, No Egos, Urgency Matters and One Team. Career-Defining Opportunity: Play a pivotal role in scaling KatKin quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension EMI equity option grant Culture and Perks: A small, close-knit team with no egos 33 holiday days each year (including bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Discount on KatKin fresh meals Cat (and dog) friendly office

For uncompromising cat parents who want the best, KatKin goes hardcore for cat health. We make the UK’s only fresh cat food: 100% human-quality meat, gently cooked, and frozen for freshness. Where the competition cuts corners, catfishes customers and puts profits over health, we put cat wellbeing first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business brains, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. We are looking for a highly motivated and results-driven Influencer Marketing Executive to join KatKin on a full-time 6 month contract, with the potential for it to become permanent. This is primarily a sales and business development role, and is a fantastic opportunity for a social-media savvy, results-oriented candidate to scale and take ownership in a dynamic, established start up entering its next phase of growth. This role has huge potential to make a substantial impact in shaping KatKin's approach to working with content creators and influencers. You'll help refine our strategy to drive awareness on key social media channels and achieve strong customer acquisition outcomes, contributing to KatKin's continued growth. This role sits within the Influencer marketing team, reporting into the Influencer Marketing Manager. Identify and engage with UK-based influencers who align with KatKin’s values, product, and audience across multiple social channels. Build genuine relationships, coordinate product sending and negotiate campaigns, with a focus on driving customer acquisition Monitor influencer content, engagement and conversion to evaluate campaign success and uncover areas for improvement. Stay updated on trends, emerging platforms, and innovative content styles to identify new growth opportunities and keep strategies ahead of the curve Have ownership over budgets, work towards ambitious acquisition targets, while ensuring timely delivery of high-quality content Work closely with the Influencer Manager to strategize and plan impactful acquisition initiatives. Contribute ideas and actions to strengthen and scale these strategies for maximum effectiveness Maintain a strong understanding of the brand’s voice and values, ensuring influencer content aligns with our messaging. Create creative briefs for campaigns and work with influencers to produce authentic, engaging content that reflects the brand’s identity Collaborate with cross-functional teams, including paid social and brand, to drive cohesive and impactful campaigns Sales and targets driven mindset - highly motivated to overachieve and can work independently Previous experience in sales, digital marketing or influencer marketing role is a plus Skilled in time management, able to handle multiple campaigns efficiently Eager to take responsibility and ownership of projects Passionate about social media and influencers, with potential content creation experience. Strong creative minds and interests in shaping content directions and concepts Strong negotiation, interpersonal, and communication skills. Self-starter thriving in entrepreneurial and unstructured environments. Competitive base salary £31K + on target bonus of £5K per year All the tools you need for success, including a MacBook Career defining opportunity to scale a brand new acquisition channel, fast Work directly with senior leaders in the business No egos and a small close-knit team Up to 2 days WFH every week Discount for KatKin fresh meals Annual personal development budget All the refreshments you can drink, fresh fruit, cats + dogs in office Click below or send your CV and answers to these questions to _ • What attracts you to the role, • Are you able to be in the London office 3 days per week, • Do you require visa sponsorship?

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