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Manufacturing technician jobs in DagenhamCreate job alerts

  • Workshop Manager
    Workshop Manager
    19 days ago
    £30000–£40000 yearly
    Full-time
    Chigwell

    Role Overview The Workshop Manager will be responsible for managing all aspects of workshop operations, from customer bookings and vehicle workflow management through to technician supervision, quality control, invoicing and compliance. The successful candidate will play a key role in ensuring the workshop operates smoothly, jobs are completed efficiently, customers receive excellent service, and the business continues to grow. This role requires a strong understanding of vehicle servicing and repairs, excellent organisational skills, commercial awareness, and the ability to lead and motivate a team. Workshop Operations & Management • Oversee daily operation of MOT, servicing and repairs., • Manage workshop workflow to ensure vehicles are booked in, progressed and completed efficiently., • Allocate jobs to technicians based on workload and deadlines., • Monitor productivity, labour efficiency and turnaround times., • Ensure all work is completed to a high standard and in line with manufacturer guidelines and industry best practices., • Carry out final quality checks where required before vehicles are returned to customers., • Identify opportunities to improve workshop processes and customer experience. Customer Service & Relationship Management • Act as the main point of contact for customers throughout the repair and servicing process., • Provide professional advice regarding vehicle maintenance, repairs and recommendations., • Communicate clearly with customers regarding diagnosis, costs, progress updates and completion times., • Handle customer queries, concerns and complaints professionally and promptly., • Build strong relationships with repeat customers and ensure a high level of customer satisfaction., • Ensure customers receive transparent explanations of work required and completed. Booking, Scheduling & Workflow Control • Manage all workshop bookings, MOT appointments, servicing schedules and repair jobs., • Plan daily and weekly workshop capacity., • Prioritise urgent repairs while maintaining efficient workflow., • Coordinate MOT slots, diagnostics, servicing and repair requirements., • Ensure customers are kept informed of appointment changes or delays. Estimates, Invoicing & Commercial Management • Prepare estimates and quotations for repairs and maintenance work., • Gain customer authorisation before additional work is carried out., • Manage job cards, invoices and payment processes., • Ensure accurate recording of parts, labour and additional charges., • Monitor workshop profitability and identify opportunities to improve revenue., • Work with suppliers to ensure competitive pricing and availability of parts., • Monitor outstanding payments and support effective financial control. Health & Safety, Compliance & Standards • Ensure the workshop operates safely and complies with all relevant health and safety regulations., • Maintain a clean, organised and professional working environment., • Maintain compliance with MOT standards and industry regulations., • Ensure tools, equipment and machinery are maintained and fit for purpose. Stock, Equipment & Supplier Management • Monitor workshop stock levels, consumables and commonly used parts., • Order parts and manage relationships with suppliers., • Ensure efficient use and maintenance of workshop equipment., • Manage external suppliers, recovery companies and specialist repair partners when required. Skills & Experience Required • Previous experience managing an automotive workshop., • Strong knowledge of vehicle servicing, repairs and diagnostics., • Experience working with technicians and managing workshop workflow., • Excellent customer service and communication skills., • Ability to manage multiple jobs and priorities in a busy environment., • Commercial understanding of workshop operations, labour sales and profitability., • Strong organisational and administrative skills., • Ability to use workshop management systems, booking software and invoicing systems., • Previous experience within an MOT testing environment., • MOT Tester qualification is preferred., • Experience with diagnostic equipment and modern vehicle technologies.

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  • Car Mechanic
    Car Mechanic
    2 months ago
    Full-time
    Barking

    We are seeking an experienced and reliable Vehicle Technician/Mechanic to join our growing team. The successful candidate will be responsible for servicing, maintaining, diagnosing, and repairing a wide range of vehicles, including performance and prestige cars. This is an excellent opportunity for a motivated individual who takes pride in delivering high-quality workmanship and customer service. Key Responsibilities Carry out routine vehicle servicing and maintenance. Diagnose mechanical, electrical, and technical faults using diagnostic equipment. Perform repairs efficiently and to a high standard. Conduct vehicle inspections and identify potential issues. Replace and repair components including brakes, suspension, clutches, timing belts, and exhaust systems. Complete job cards and maintain accurate service records. Ensure all work is carried out in line with manufacturer specifications and health & safety regulations. Assist with vehicle preparation for sale and customer handovers. Maintain a clean and organised workshop environment. Requirements Proven experience as a Vehicle Technician or Mechanic. Strong diagnostic and fault-finding skills. Experience using vehicle diagnostic equipment. Ability to work independently and as part of a team. Full UK driving licence. MOT Tester qualification desirable but not essential. Positive attitude, attention to detail, and strong work ethic. What We Offer Competitive salary. Opportunity to work with performance and prestige vehicles. Friendly and supportive working environment. Career development opportunities.

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