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2nd Line IT Support (MSP/ Luxury Brands) Loughton - Hybrid £38,000 - £42,000 + Overtime + Company Bonus (1 Months' pay)+ Progression + Company Benefits Are you a 2nd Line IT Support Engineer from an MSP background looking to join a fast-growing, award-winning support company that works with luxury brands? Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture and has tangible goals and incentives? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day, you are able to handle tasks to completion, work independently. The ideal candidate has experience in MSP environment and an technical support background. The Job: • Trouble Shooting, • Managing multiple IT Support Tickets, • Ensuring SLAs are met, • Learn from industry experts to upskill yourself The Person • MSP Background, • Good communicator, • Commutable to Loughton Reference: BBBH19847 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

About the Company: Customer Success Manager – European Wholesale (Lingerie & Fashion)?? Location: West Yorkshire (Home-Based Initially) ?? Full-time | Hybrid working | Office location flexible ?? Start Date: ASAP We are looking for an experienced and detail-oriented Customer Success Manager to lead day-to-day operations for a growing European wholesale business in the lingerie and fashion sector. This is a hands-on leadership role managing a team of four, ensuring seamless order processing, customer communication, and operational excellence across B2B channels. The role will begin as home-based, with plans to establish a small office in West Yorkshire—ideally near Leeds, but flexible depending on where the successful candidate is based. You’ll be the first hire in this new team, helping shape the setup and leading recruitment of four direct reports. The Role: What You’ll DoAs Customer Success Manager, you’ll be the operational heartbeat of the business, responsible for:Team Leadership- Manage and mentor a team of 4 coordinators across order processing, invoicing, and logistics. • Allocate daily tasks, resolve issues, and uphold high standards in customer service.Order & Invoice Management- Oversee order entry and invoicing in Microsoft Dynamics 365 F&O., • Ensure accuracy in pricing, product details, and documentation., • Coordinate with 3PLs and internal teams to track fulfilment and stock.Customer Communication- Handle onboarding forms and delivery templates for major accounts (e.g. Zalando, AboutYou)., • Respond to order-related queries and liaise with logistics and finance teams.Process Improvement- Support automation efforts by identifying repetitive tasks and suggesting improvements., • Maintain clean and accurate product and customer data. The Person: What You’ll BringMust-Haves- 3+ years in customer operations or sales support. • Proficiency in Microsoft Dynamics 365 F&O or similar ERP., • Strong Excel skills (vlookups, formatting templates)., • Excellent communication in English., • Experience working cross-functionally with sales, logistics, and finance., • Confidence managing a small team and owning daily operations.Nice-to-Haves- Experience with large retailers or marketplaces (e.g. Zalando, AboutYou)., • Familiarity with B2B logistics and 3PL coordination., • Exposure to tools like BarTender or document automation platforms.What Success Looks Like- Orders processed accurately and on time., • Customers receive correct documentation without follow-up., • Team operates with clarity, consistency, and professionalism., • Manual tasks are streamlined or automated over time.

Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development. We are backed by Andreessen Horowitz and growing rapidly. For more information, visit _. Be an owner: We take responsibility for outcomes, not just tasks. We don't wait for permission — we step up, move fast, and hold ourselves accountable to results. Bias to solution: We're solutions-oriented at heart. We go beyond identifying problems to actively unblocking ourselves and others. Customer obsession: Everything we build starts with the customer. We listen deeply, move quickly, and obsess over delivering tools that make their work faster and more creative. Lowest level of detail: We're not afraid to get in the weeds. Great work comes from people who notice what others miss and ask deeper questions. 1% better every day: Progress compounds. We stay curious, ask for feedback, and look for the small improvements that make tomorrow better than today. AI first: We use AI across the entire company — from product to growth to operations — to move faster and produce higher-quality work. Innovative culture: A generational opportunity to define the role of AI in one of the world's largest industries. Growth paths: Opportunities to drive impact well beyond your immediate role as the company scales. Learning & development: Annual discretionary stipend for professional development. Annual company offsite: We bring the whole team together once a year. This role sits at the centre of Raspberry AI's revenue growth across all of EMEA. You will own the full sales cycle across a defined set of enterprise accounts — spanning fashion, retail, travel, home goods, and lifestyle brands — from first outreach through close, expansion, and renewal. You will build multi-threaded relationships, crafting ROI-driven business cases and executive narratives tailored to each buying committee. Success is measured by closed ARR, pipeline self-sufficiency, and expansion within your book of business. This is a high-ownership role for operators who thrive in ambiguity, move fast, and treat every touchpoint as an opportunity to create momentum. Responsibilities Own the full sales cycle from prospecting through close and expansion, with a focus on annual and multi-year contracts. Develop multi-threaded relationships across Marketing, Innovation, IT, and Procurement at target accounts. Craft ROI-driven executive narratives and business cases tailored to each stakeholder and buying committee. Build self-sourced pipeline through outbound, events, and social proximity — not just sequences. Navigate complex negotiations end-to-end, including legal, procurement, and compliance processes. Collaborate with Product, CS, and Marketing on account strategy and expansion planning. 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region Average deal size of $500K+ ACV Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organisation Strong understanding of the EMEA market landscape and cultural nuances Self-motivated and able to work independently in a remote or distributed team environment Must speak a second European language: preference for Spanish, French or Italian Proven success in enterprise with multi-stakeholder complexity Deep experience with self-sourced pipeline creation and outbound prospecting Comfortable with pricing and packaging complexity (usage-based, consumption based models) MEDDICC fluency, strong forecasting accuracy, and disciplined pipeline management. Bonus: Prior experience selling AI or technology to creative brands

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations. We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track. The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, and supportive place for you to do your very best work. Duties & Responsibilities A UK Government Security Check (SC) clearance is required for this role. If you don’t hold SC clearance, we will support you to apply assuming you have lived and worked in the UK for a minimum of 5 years. As a Software Engineer, you will help lead the development of backend services for a government client leveraging the latest commercial and open-source technologies. This involves designing, developing, documenting and deploying backend services with a focus on high availability, low latency and scalability. • Design, develop, document and deploy new or enhanced features to our backend services that meet functional / non-functional business requirements, • Actively participate in the team’s elaboration and estimation of user stories, • Build frequent, small releases to maintain the team’s momentum, • Collaborate closely with other engineers in our cross-functional feature teams; ensuring that others can cover for you, and that you can cover for them, • Build, optimise and operate our Continuous Deployment pipelines, • Maintain operational responsibility for the services that your team owns Core Competencies The successful candidate will have a Bachelor's degree or greater in Computer Science or a related field. An equivalent of at least 5 years of working experience in a developer capacity is also acceptable for this position. You will have demonstrated the following competencies to the proficiency level appropriate to the seniority of the role; • JAVA programming experience as the core language, including Spring Boot., • Fluent in writing JAVA coding., • Experience with Kafka or a similar platform., • Experience with Scala and Spark., • Integrating with backing services, such as PostgreSQL, Redis or S3, • Good engineering practices including continuous delivery, clean code, documentation, defensive programming, automated testing and code reviews, • Working in Agile development and/or DevOps teams, • Using GitHub/GitLab for source control, • Test Driven Development with appropriate tools and frameworks, • Experience in Big Data technologies, • Experience in Public Cloud services, such as AWS Aker Systems Attributes At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion. In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more. Equal Opportunities Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy. Why?Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach. What we doAt MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently. Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal. ✍️ About the Opportunity The Financial Intelligence Unit (FIU) is responsible for safeguarding the MoonPay platform against financial crime and money laundering activities. Leveraging advanced analytics and blockchain tracing tools, it collects and analyses huge volumes of data to identify potentially suspicious activities. The team collaborates with regulatory bodies, preparing & submitting Suspicious Activity Reports (SARs) and sharing intelligence to combat financial crime. The FIU Analyst will directly support the Financial Intelligence Unit (FIU) to ensure the business operates in accordance with all legal and regulatory requirements and all Group standards relating to anti-money laundering and counter terrorism financing. This role will be responsible to conduct transaction monitoring reviews to ensure efficient monitoring and detection of potential money laundering, terrorist financing, or illicit activities and escalate such activity for additional review. In addition, this role will work independently and closely with the FIU Director and Sr FIU Director, Regional Lead, Team Lead, and/or applicable Head of Compliance in international operational jurisdictions to ensure that all AML related matters are addressed in a timely fashion and in accordance with MoonPay's Compliance policies and procedures. • Utilize the transaction monitoring and/or blockchain analytics solutions to independently analyze and assess activity or patterns of activity that do not commensurate with the customer’s profile or expected behaviour., • Review blockchain wallet screening as well as KYT alerts and/or investigations to include on-chain activity to determine if the customer activity presents risk indicators., • Independently conduct open source searches as applicable to the relevant customer(s), counterparties, and/or transactional activity., • Analyze transactional activity, along with information collected through internal systems, blockchain screening tools, and open sources and use sound judgment, decision-making skills in making reasonable and well supported alert dispositions with adequate conclusions., • Prepare clear and concise alert and/or case dispositions of potential suspicious activity detected for a Suspicious Matter Report (SMR) consideration., • May be required to draft Suspicious Matter Reports (SMRs)Discuss potentially unusual findings with the Team Lead, Sr FIU Manager, Head of FIU, and/or appropriate Head of Compliance to determine the proper course of action., • Ensure that transaction monitoring alerts, case investigations and SMRs are completed/submitted within the established deadlines and SLAs., • Previous working experience in Financial Crime/Compliance analytical / investigations role(s), for at least 2 years, preferably in TM/FIUACAMS / ACFCS or ICA accreditation, • Experience with blockchain analytics solutions (Chainalysis, TRM, Elliptic, CipherTrace, Scorechain), • Strong problem-solving skills and attention to detail, • Ability to handle shifting priorities and thrive in a dynamic environment., • Comfortable to work independently and upskill on new tools and technology., • Team player with good communication skills, with the ability to explain technical concepts clearly to different audiencesFluent in English, • Prior experience working in a fast-paced fintech/cryptocurrency company, • Blockchain analytics solution certifications (Chainalysis, TRM, Elliptic, CipherTrace, Scorechain), • Proactive, “can-do”, collaborative approachSolution orientated, • Ability to demonstrate a practical approach to alert processing / analysis, • Ability to feed rule / investigation output back into AML Programme, • Interested in cryptocurrency, blockchain and financial crime detection.What you will be working with/on… You will be at the forefront of safeguarding MoonPay against financial crime. In this role, you'll be working in the FIU as an operational team member to review and resolve financial crimes alerts on a day-to-day basis and conduct Financial Crime Investigations. In addition, you will be responsible for escalating suspicious activity, and, if applicable, preparing suspicious activity reports in the required jurisdiction. You will be engaged within MoonPay’s Financial Intelligence Unit as well as with the MoonPay’s Risk and Compliance Teams and appropriate Heads of Compliance. We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: B - Be HungryL - Level UpO - Own ItC - Crypto CuriousK - Kaizen What’s in it for you 💰Competitive salary package 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours 🩺 Private Healthcare benefits: To protect you and your loved ones 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought 📚 Annual training budget: We support your training journey every step of the way 🪑 Home office setup allowance: Create the home office of your dreams 👛 Remote working allowance: Those working fully remotely get a little extra for utilities 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons 🚀 Working in a disruptive and fast-growing company where excellence is rewarded What’s it like to work at MoonPay? At MoonPay, you’ll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it’s a mindset. We encourage you to think big, take risks, and push the boundaries of what’s possible, knowing you have the support of a team that wants to see you grow. We’re listed in the _ and consistently strive to provide an environment where everyone feels they can their best work. Whether you’re remote or collaborating with teammates around the world, you’ll find opportunities here to do the best work of your career while shaping the future of the decentralized economy. Commitment To DiversityResearch has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance. At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of _ is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

International Sales Manager | Wholesale | Marketplace | £60,000 - £80,000 Benefits: Hybrid/Remote Working 25 Days Holiday Allowance Exclusive Product Discount Healthcare Bonus Schemes. Flexible Working Hours Wellness Perks This is a brilliant opportunity to join a growing fashion brand that's making waves globally. With big plans, bold moves, and a seriously exciting journey ahead, we're looking for someone to take our international wholesale and digital marketplace presence to the next level. If you're someone who thrives in fast-paced environments, knows the international fashion game inside out, and brings a mix of strategic thinking and great vibes-keep reading. What's the role all about? As our International Wholesale Manager, you'll be at the heart of our global expansion-spotting opportunities, building partnerships, and driving commercial success across wholesale and marketplace channels. Think of it as a mix of strategy, relationship-building, commercial know-how, and a whole lot of growth. What you'll be doing:Global Wholesale & Distributor Growth Manage and grow global accounts-hitting KPIs, boosting sales, and expanding brand visibility. Identify and present new market opportunities aligned with business goals. Influence commercial planning across product launches, pricing, and tiering. Understand and navigate international legal, cultural, and compliance differences. Negotiate contracts confidently, ensuring smart, risk-managed deals. Be a team player with great communication skills and a solutions-first mindset. Marketplace Management Lead the performance and growth of digital marketplace channels across multiple territories. Identify, evaluate, and launch new marketplace opportunities across the UK, Europe, and further afield. Adapt strategies to fit local trends, customer behaviours, and regulatory requirements. Analyse competitor activity and optimise pricing strategies accordingly. Continuously review and refine marketplace performance-making smart, data-led decisions. Nurture existing marketplace accounts and turn them into growth engines. International Business Development Manage a portfolio of international distributors and wholesalers across key regions: EMEA, GCC, AUS & USA. Actively source and secure new partnerships to drive brand reach and revenue. Project manage the setup of a European 3PL. Build and deliver clear international strategies with scalable growth plans. Drive operational excellence across international trading-ensuring efficiency and best practice. BBBH34075

Are you a Business Development Manager with a strong network in the fashion industry? Do you have a proven track record of securing new business and growing accounts in your market? If so, this is an exciting opportunity to partner with a leading UK women's fashion wholesaler as they expand internationally. Our client is a hugely successful women's fashion supplier with a strong presence in the UK, currently working with key high street and online retailers. Known for their trend-led designs, high-quality products, and competitive pricing, they are now looking to expand internationally and seek experienced business development professionals to help drive growth in new markets. Candidates must have previous experience working for a fashion supplier and a strong understanding of the wholesale supply model. You will need to be confident navigating the supplier - retailer relationship and have a deep knowledge of margin structures, critical paths, and buyer expectations. Main responsibilities: Identifying and securing new wholesale accounts in your territory with key retailers, ensuring alignment with the company's product range and market strengths Building and maintaining strong relationships with buyers Managing key accounts from the initial pitch through to successful on boarding Driving sales growth and expanding market share Monitoring market trends and providing insights to support product development Person Specifications: Proven experience in women's fashion within a similar role is essential, ideally from a supplier background A strong existing network of international buyers and solid industry connections in your territory A results-driven approach with a clear focus on business growth Excellent negotiation and communication skills Ability to work independently while collaborating with the UK-based team

About Us _ is not your regular deep-tech startup. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us. In just four years, we have raised a total of $120 million and have built a world-class team of 220+ employees (including 49+ PhDs with more than 40,000 citations), both remotely from 17 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands. We have also launched our Metis™ AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million. Our unwavering commitment to innovation has firmly established us as a global industry pioneer. Are you up for the challenge? Position Overview As a Logical Design Engineer, you will join a team responsible for the micro-architecture, implementation and execution of in-house designed AI products. Your role will be critical in achieving the highest level of quality and performance as well as ensuring continued innovation in both design and design flow. This is an opportunity to work with cutting-edge technology and a dedicated team of professionals who share your passion for pushing the boundaries of what's possible. Key responsibilities: Collaborate with cross-functional teams to clarify and comprehend intricate design specifications and requirements. Architect and implement advanced micro-architectures from high-level specifications for silicon components, adhering to performance, power, and area (PPA) metrics. Employ industry-standard design tools and methodologies to fashion and optimize digital logic circuits. Conduct block and system-level RTL coding, ensuring optimal performance, power, and area (PPA) metrics. Integrate various IPs/Sub IPs into the top-level SoC. Perform static checks (lint, cdc, equivalence checks) to enhance the quality of the RTL. Automate tasks using scripting for efficiency gains. Undertake comprehensive functional verification and collaborate closely with verification engineers to ensure the correctness of the design. Actively engage in design reviews, contributing technical expertise to enhance overall design quality. Work collaboratively with physical design engineers to address design-for-manufacturability (DFM) and design-for-test (DFT) considerations. Qualifications / skills Education: A degree in electronics engineering, electrical engineering or computer science or other relevant discipline. Experience: A minimum of 5 years of experience and proven expertise in silicon logical design, with a successful track record in RTL coding and synthesis, digital design, SoC, and integration of 3rd-party IPs (PCIe, LPDDR), with fluency in Verilog. Expertise: Mastery of industry-standard Electronic Design Automation (EDA) tools for design and verification. Deep understanding of intricate digital design principles, covering clock domain crossing, low-power design, and timing closure. Scripting: Proficiency in scripting languages such as Python, shell or Tcl for automation. Collaboration / Team Player: Demonstrated ability to work closely with architecture, verification, physical design and software teams to ensure comprehensive verification coverage. Problem Solving: Strong analytical and problem-solving skills. Communication: Excellent written and verbal communication skills in English. Comfortable working with a team spread across 15 countries. Location We offer a flexible working arrangement, with options to: Work from one of our Axelera AI offices (Leuven in Belgium, Amsterdam and Eindhoven in the Netherlands, Zurich in Switzerland, Florence and Milan in Italy or Bristol in the United Kingdom) if you're already based in the vicinity. Work fully remotely from any European country (incl. the UK) you are already in. Relocate with us and work from Italy (Florence or Milan) or the Netherlands (Amsterdam or Eindhoven). What we offer This is your chance to shape and be part of a dynamic, fast-growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares. An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team. At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.

We are Hiring! We have an exciting new opportunity at Scope for a Business Development Manager - Optics to join our team! We are looking for people who can connect their own personal vision and values into some of what we do at Scope. Our vision as a company is to constantly exceed the expectations of our healthcare partners, our patients and our people by bringing together the extraordinary. Please read below the full job description for the role and if this is something that you would be interested in, please click apply and a member of the Scope team will be in touch regarding your application. BDM - Optics This role will be responsible for increasing market awareness of Scope's products and driving new opportunities and sales in Opticians. This role will involve detailing our full Ophthalmic portfolio and focussing on the Key Accounts in this sector. The Optics BDM will take direction from management but will be able to plan and implement their own activities with limited assistance. Working closely with our external partners, to grow sales and develop the Scope brand within this sector. The role requires collaboration with colleagues in the UK Optics Division. Delivery of Business & Marketing Objectives · Responsible for the delivery of pre-set objectives on sales, activity and other metrics to grow the Scope brand and sales within the Optical market. · Effectively positions the Scope Dry Eye Product portfolio for the customers from both a clinical and commercial perspective. · Utilises marketing collateral effectively and provides feedback to the marketing team. Product Promotion & Sales · To conduct sales calls with customers in Key Optical Accounts. · To conduct sales presentations to customers in a range of formats. · To focus all activities and promotional spend on target customers. · To develop and maintain good selling skills using the company adopted model, and to use these skills to maximise usage of Scope promoted products. · To use promotional materials in an appropriate fashion to support the selling messages for Scope as set out in marketing plans. · To represent Scope in a professional manner in line with the company standards. Commercial Focus · Uses strong commercial acumen to identify and develop opportunities within Key Accounts. · Partners with customers to develop joint business plans highlighting revenue generating potential for their business. · Applies a range of influencing, persuading and negotiation techniques to secure and maintain the Account. Product & Market Knowledge · Maintain and develop strong product and therapy area knowledge for all Scope always promoted products and competitors. · Have a detailed understanding of the marketing strategy for those promoted products. · Uses company systems and processes to be as effective as possible in the role and support the broader effectiveness of Scope. Customer & Account Focus · Drives account strategy to be adopted in each account. · Have an input to Key Account identification, and to then tailor all account plans in line with the account strategy adopted for each account. · Takes personal responsibility for the development of Key Opinion Leaders (KOLs) in Optics. Business Planning & Time Management · Production of a Territory Plan on an annual basis whilst receiving guidance and direction from line manager. · To effectively prioritise and plan activities in advance, and to supply field visit forms to the line manager. · To manage promotional budget effectively, and to maximise the return on investment by ensuring value for money. · To respond to requests from both customers, and Scope employees promptly. · To monitor performance versus objectives and update the line manager at an agreed frequency. · To manage own time effectively and manage deadlines as appropriate without the need for management support. · To conduct monthly analysis of sales and activity, including the interrogation of the CRM system to plan effectively. Market Intelligence · Maintain an in-depth knowledge of the developments in the Optical arena. · To monitor the activities of competitors and feedback to the line manager and marketing department on a regular basis. Team working · To liaise effectively with Scope colleagues to maximise commercial effectiveness e.g., UK Optics Team · To liaise effectively with relevant third-party stakeholders to maximise commercial effectiveness. This will involve joint action planning on a regular basis. · To proactively seek to share best practice with colleagues to implement best practice. · To liaise with all Scope employees in a helpful and constructive manner as appropriate. Self-Development · To proactively seek feedback from customers, colleagues and management on personal performance, and to act on development areas highlighted by their response. · To construct a personal development plan with significant guidance from line manager and to take personal accountability for implementing this plan. · To continuously seek to improve personal skills, knowledge and competencies to improve performance. · To take part in all company training activities, and to continuously strive to excel. · To proactively identify personal development needs or areas for improvement in performance and to approach the line manager for support. Administration & IT Skills · Maintains the CRM System in a timely and accurate fashion provide detailed information on account and customer activities and insights. · Understands and uses all Company systems and business processes effectively. · To maintain all company equipment in a good state always. · To complete all company administration in a timely and accurate fashion. Qualifications • The jobholder will ideally possess a life science, technical or business degree., • The jobholder will be a pharmaceutical or medical devices sales representative with at least 3 years’ experience. They will ideally have experience in the Optical market. Specific Knowledge, Skills and Experience • Understanding of sales data – skills to interpret sales trends, handle collection, collation and use of data to assist in account and territory analysis/planning, • Understands and interprets substantial clinical information (disease and product) in a way that you will be comfortable interacting with professional customers on a peer to peer like level., • Competent in using Business Software e.g., CRM system, Expenses, Excel, PowerPoint., • Ability to work autonomously, and be capable of independently generating, prioritising and handling own work. · Able to work in a fast, dynamic, multicultural and matrix structure. Drive, energy, maturity, and ability to work under pressure and deliver results., • The jobholder will require a full driving licence. Scope provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

IT Support (MSP / Luxury Brands) Loughton - Hybrid £38,000 - £42,000 + Overtime + Company Bonus (1 months pay)+ Progression + Company Benefits Are you an IT Support Engineer from an MSP background looking to join a fast-growing, award-winning support company that works with luxury brands? Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture and has tangible goals and incentives? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience in MSP environment and an technical support background. The job: • Trouble Shooting, • Managing multiple IT Support Tickets, • Ensuring SLAs are met, • Learn from industry experts to upskill yourself The person • MSP Background, • Good communicator, • Commutable to Loughton Reference: BBBH19847 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Location: Remote - UK Reports to: Product Director, Swan Retail About Swan Retail Swan Retail is part of the ClearCourse Group and delivers powerful retail EPOS and back-office software solutions to multi-site and independent retailers across the UK. Our platform goes beyond point of sale. Swan provides a fully integrated retail ecosystem, combining front-of-house EPOS, robust back-office management, omni-channel connectivity, loyalty functionality, and embedded payments powered by ClearAccept. With over 20 years of product evolution, Swan is a mature, feature-rich retail solution with high customer retention and deep operational capability. From fashion and department stores to furniture and sports retail, we help retailers run smarter, more connected operations. Swan is a core brand within the ClearCourse retail division and benefits from dedicated marketing campaigns, SDR support, and strong internal investment. We are looking for a commercially driven Business Development Manager to accelerate new business growth within Swan Retail. This is a new role within the team, created to expand market reach and drive additional revenue. You will focus on identifying and securing new retail customers, particularly within fashion, department stores, furniture, beauty, homeware and specialist retail sectors. While there is inbound support and marketing activity, this role requires a proactive mindset. We are looking for someone who can build their own campaigns, open doors, and develop relationships across the retail landscape. You will own the full sales cycle, from prospecting through to close, working closely with product managers, implementation teams, and senior leadership to deliver well-structured, commercially sound deals. • Driving new business acquisition across key retail verticals, • Identifying market opportunities through networking, outreach, and targeted campaigns, • Managing the full sales cycle from first contact through demo, proposal, negotiation and close, • Responding to RFPs and structured tender processes, • Delivering product presentations (remote and in person), supported by product and implementation teams, • Building professional relationships with retail decision-makers, • Creating development plans, sales forecasts and revenue projections, • Working closely with marketing and SDR teams to maximise campaign performance, • Accurately managing pipeline and activity within HubSpot, • Meeting agreed quarterly revenue and new logo targets, • Proven success driving new business growth within IT, Tech, SaaS, or Retail Software, • Strong commercial and technical awareness, • Experience managing full sales cycles, including RFP processes, • Strategic and analytical thinking skills, • Strong forecasting and pipeline management capability, • Organised, structured and target-driven, • Experience using CRM systems (HubSpot preferred), • Background in retail software, EPOS, or e-commerce solutions, • Experience selling into fashion, department stores, furniture, or specialist retail sectors, • Experience within a PE-backed or scale-up environment, • Strong professional network within retail, • Excellent negotiation and stakeholder management skills, • Join a growing retail technology brand within ClearCourse, • Strong marketing investment and SDR support, • Full product and implementation backing during the sales process, • Clear, structured targets and uncapped commission with accelerators, • Opportunity to grow within the wider ClearCourse retail portfolio, • Competitive base salary with uncapped commission, • 25 days holiday plus bank holidays, • Hybrid and flexible working options, • Private medical cover, • Health cash plan, • Life assurance, • Access to the Calm wellbeing app, • Perkbox employee benefits platform, • Enhanced parental leave, • Cycle to work scheme, • Volunteering days, • Employee Assistance Programme, • Ongoing learning, development, and career progression across the ClearCourse Group

Supply Chain Operations Coordinator We are currently recruiting for a Supply Chain Operations Coordinator to work based in Billericay, Essex on a full time, permanent basis. About us DCK Group a global leader in the design, supply of fashion jewellery and accessories. Here at DCK our people are central to everything we do. We are welcoming, friendly and have a culture that promotes learning and development from day one. Diversity, equality and inclusion are the core of who we are and reflect this in every aspect of our company culture, DCK DNA. It’s a great time to join DCK, we are looking for dynamic individuals who are as passionate about our business as we are, as it continues to flourish and grow. We offer a variety of benefits, including 25 days paid holiday plus bank holidays, flexible working hours - core hours of 10am - 4pm and 4pm finishes every Friday, Agile working, including WFH opportunities throughout the week and many more. Our Head Office is in Billericay, Essex with transport links to Central London, Stratford and Southend. We also offer free parking if you drive to us! Primary purpose: To be responsible for the development and leadership of the Supply Chain Operations Assistants and manage priorities and the team’s workload ensuring the delivery of high quality, productive and accurate operational support to the business, driving best practice and streamlined ways of working through implementing process improvements and training. Key responsibilities: Optimises the efficiency of the Supply Chain Operations and Logistics team, supporting operational excellence and driving efficient administration on the team - • Manage cross function administration to enhance efficiencies to all functions, collating and directing workflow, ensuring tasks are completed accurately and in a timely manner, • In depth understanding of all areas within Supply Chain Operations and Logistics team, able to support the admin pool as necessary, • Provide admin support for complex or difficult tasks utilising wider business knowledge to complete the task, • Manage fines process ensuring that all fines are loaded correctly resolving any queries as required, • Super User on WFX making amends to the system as required, • Monitor system governance (running reports to ensure that all data is captured and accurate e.g. card types / colour / size etc and ensuring teams make the necessary corrections), • Managing setting up packing codes on WFX as directed by the Packaging Supervisor, • Critical path management, ensuring that testing / commitment and supply chain deadlines are met, • Act as first point of escalation for the admin team, • Lead Supply Chain Operations admin meetings ensuring that the team are clear on priorities and rationale behind workload, • Develop Supply Chain Operations Assistants ensuring they have the knowledge, skills, tools and support to complete the relevant admin tasks, • Ensure that admin SLA’s and KPI’s are maintained, • Ensure that Brand PO’s are raised accurately and that any issues are discussed with the brand and rectified prior to the PO being raised, • Act as the main point of contact between the brand teams and the Supply Chain Operations Admins Ad-hoc - Support with onboarding new suppliers as and when required Support with on-boarding of new brands where required Support with new business opportunities as and when required Communication & Culture- role models efficient communication at all levels creating an inclusive and warm culture in line with the DCK DNA - Establishes clear and engaging communication routines with colleagues at all levels, to encourage a culture of transparency, accessibility, regularity, and clear direction. Acts as a technical visionary and specialist who inspires innovation and instills commerciality in every decision made. Routinely reviews process and systems for innovation and commerciality. Supports the establishment of a warm and supportive culture within the team, has awareness of team environment and behaviors, and actively assists with areas of concern. Acts as a DCK role model. People- role models the DCK DNA, driving own development and building strong relationships - Supports the teams to deliver consistent standards & improved performance through positive engagement. Provide guidance to the Commercial Operations team, including training and motivation of the team, optimizing productivity of individuals and collective work performance. Champion team spirit and support the team to achieve their KPI’s celebrating success along the way. Passionate about your own & your team’s development – driving your own development and providing guidance to the team. Build and maintain strong relationships across business functions, improving communication flow across brands. Skills and qualifications: Prioritization Organization Critical Path Management Communication – written and verbal Managing deadlines Resilience Negotiation and Influencing Please send updated CV to apply! Your application has been successfully submitted! _

Job Title: Legal Operations Manager Reporting to: Group General Counsel Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide. We are looking for an experienced Legal Operations Manager to provide critical operational support to our in‑house Legal function. This role will work closely with the Group General Counsel and Legal team to drive efficiency, consistency, and value across legal processes, systems, and ways of working. Key Responsibilities: Onboarding & Offboarding: Coordinate onboarding and offboarding of Legal team members alongside the Senior Executive Legal Assistant, including systems and process training. Legal Operations & Process Improvement: Review and optimise legal processes, embedding clear ways of working and ensuring compliance with agreed playbooks and manuals. Legal Tech & AI Enablement: Oversee the adoption and optimisation of legal technology and AI tools, working with suppliers and internal teams to ensure effective integration. Communications: Draft clear updates from the Legal team to stakeholders, covering process changes, policy updates and key initiatives. Invoice & PO Management: Manage legal invoicing queries, monitor compliance with billing guidelines, and liaise with Finance and external law firms. Knowledge Management & Training: Maintain legal knowledge hubs, templates, playbooks and matter management data. Support the delivery of training on legal processes and tools. Project Management: Support and coordinate legal operations projects aligned to priorities set by the Group General Counsel. About You Highly organised, detail‑focused and comfortable managing multiple priorities Proactive, pragmatic and solution‑oriented Strong communicator, confident working with senior stakeholders Tech‑savvy, with experience using systems such as Agresso, Sage, and iManage Collaborative and able to work effectively with Legal, Finance, IT and external law firms Strong planning, prioritisation and delivery skills Skills & Experience Experience in senior operations roles, ideally within a legal or professional services environment Strong capability in data management, MI reporting and business intelligence tools Experience with legal case management / intake systems and data governance Proven experience delivering or influencing cross‑functional operational projects Good understanding of cybersecurity and data security principles relevant to system access and data management What we offer: 25 days annual leave plus bank holidays - time to rest, recharge, and balance life beyond work. Hybrid working - most roles offer hybrid or flexible arrangements to support work-life balance. Contributory Pension Scheme - 5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions. Private Medical Insurance (T&C's apply) - prioritising your wellbeing with speedy access to healthcare whenever you need support. Season Ticket Loan (T&C's apply) - spread the cost of your commute with an interest-free travel loan. Eye Care Vouchers - support for regular eye tests and essential eyewear. Training & Development opportunities (T&C's apply) - access to short courses via FutureLearn and Group-wide professional development programmes. Staff Discount Scheme - via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc Employee Assistance Programme - confidential support for your wellbeing, whenever you need it. Refer a Friend Scheme for staff members (T&C's apply) - earn rewards for helping us bring great talent into the team If you feel this is the role you are looking for, please click below to apply for the role! We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. Our data privacy policy can be viewed _.

About By Association Only (BAO) BAO is a globally award-winning Platinum Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers, and marketers committed to exceptional standards in eCommerce. We work exclusively with Shopify Plus merchants, specialising in the fashion, cosmetics, and luxury goods sectors, for brands all over the world in competitive global markets. We work in a studio where independence, autonomy, and doing the right thing are at the centre of everything we do. As an agency, we’re on a mission to work with the world’s most ambitious eCommerce brands, and we do this in an environment that is smart, open, fast-paced, fun, and rewarding. Although we're headquartered in Cambridge, we are staffed by around 80% permanently remote employees that are located all over the UK. All of our team members are full-time team members. Role Overview We are looking for an articulate, commercially astute and highly organised Head of Sales to join BAO’s Commercial Team. This is a pivotal role within the agency. BAO is an agency that puts service first, so white-glove treatment of inbound and outbound sales journeys is crucial. We are not a hard-sales agency, our approach is thoughtful, consultative, well-informed and relationship-led. The Head of Sales will be responsible for owning and managing BAO’s sales pipeline, from the first review of a new opportunity through to proposal, negotiation, winning the work and briefing the client successfully into the wider team. The role sits within the Commercial Team and reports directly into the Commercial Director. You will work closely with the Commercial Director, Managing Director and Head of Client Services, all of whom are actively involved in BAO’s commercial process and have played a central role in shaping how the agency wins new projects and retainer clients. Over time, the ambition for this role is that you become the autonomous lead of BAO’s sales process: confidently qualifying opportunities, leading sales conversations, shaping proposals, coordinating scopes with internal specialists and ensuring new clients experience a smooth, considered and professional introduction to the agency. Alongside managing inbound opportunities, the Head of Sales will help BAO become more structured and intelligent in how we understand, report on and develop our pipeline. This includes capturing pipeline information, maintaining a high-quality sales contact database, supporting carefully targeted outbound activity and working with BAO’s marketing team to connect sales strategy with PR, events, white papers, podcasts and wider agency profile-building activity. This role would suit someone who combines commercial confidence with maturity, sensitivity and excellent judgement. You will need to be credible with ambitious eCommerce brands, comfortable discussing Shopify Plus projects and retainers, and able to represent BAO clearly and professionally in writing, on calls, in person and, where appropriate, on stage at industry events. Core Responsibilities 1, Sales pipeline ownership You will own and manage BAO’s sales pipeline, ensuring that inbound enquiries are reviewed, qualified and progressed with clarity and consideration. You will be responsible for understanding which opportunities are right for BAO, which require further discovery and which should be prioritised. You will maintain a clear view of pipeline status, opportunity value, likelihood, timing and potential resourcing requirements, giving the Commercial Director and Managing Director confidence in the state of new business. This role requires someone who can balance enthusiasm for new opportunities with strong commercial judgement. Not every enquiry will be right for BAO to add value, and part of the key to this role is knowing how to identify fit early, guide promising conversations forward and support prospects with swift guidance to proposed service. 1. Consultative sales conversations You will lead sales conversations with prospective clients, often senior stakeholders within ambitious and enterprise grade brands. Your role is to understand the client’s business, their objectives, their current eCommerce setup, their challenges and what they are hoping to achieve. You should be able to ask intelligent questions, identify commercial and technical considerations, and communicate BAO’s value in a way that is confident and collaborative. BAO’s sales process is built on trust, expertise and fit. We want prospective clients to feel that they are speaking with someone who understands their context, can interpret their needs and can help them make a good decision. 1. Proposal development and commercial scoping You will be responsible for developing high-quality proposals that clearly articulate BAO’s understanding of the client’s needs and how we would approach the work. This will involve working closely with members of the Development, Design, Strategy, Solutions, Project Management and Account Management teams to shape scopes of work that are commercially appropriate, operationally realistic and aligned with the client’s objectives. You do not need to be a developer, but you do need to have enough eCommerce and Shopify fluency to understand client requirements, ask the right questions and translate conversations into clear, accurate and compelling proposals. 1. Winning projects and retainers The Head of Sales will play a central role in converting qualified opportunities into new project and retainer clients. This requires confidence, patience and strong commercial judgement. BAO’s sales process is not about aggressive closing; it is about building trust, demonstrating expertise, understanding fit and guiding the client towards the right decision. You will be expected to manage momentum across opportunities, follow up appropriately, identify blockers, support decision-making and help BAO win the right type of work with the right type of clients. 1. Sales reporting and pipeline intelligence You will be responsible for ensuring that BAO’s sales pipeline is captured and maintained in a way that is simple, accurate and commercially useful. This means ensuring that the right information is available at the right time: where opportunities are coming from, what stage they are at, what they are worth, how likely they are to close, what type of work they represent, when they may land and what they may require from the wider team. You will use this information to present clear weekly, monthly, quarterly and annual sales updates, helping the Commercial Director and Managing Director understand pipeline health, forecast potential revenue, spot trends and make better commercial decisions. Over time, this insight should help inform BAO’s sales strategy, including which sectors, services, project types, retainers, events and marketing activities are generating the strongest commercial opportunities. 1. Contact database and targeted outbound activity The Head of Sales will also be responsible for building and maintaining a high-quality sales contact database. This database should support thoughtful, relevant and well-timed outbound activity. BAO is not looking for a volume-led cold sales approach. Instead, we want to build a more considered view of the brands, contacts, partners and opportunities that are genuinely aligned with our positioning, experience and ambitions. You will be expected to identify and organise relevant prospects, maintain useful contact information, track engagement and support selective outbound activity where there is a clear reason for BAO to start or develop a conversation. 1. Sales and marketing collaboration You will work cross-functionally with BAO’s marketing team to ensure that sales activity and marketing activity support one another. This may include identifying potential clients connected to BAO’s PR calendar, events, white papers, podcasts, thought leadership, partner activity and wider agency profile-building work. You will help ensure that commercial opportunities are captured from marketing activity, relevant prospects are followed up appropriately and insight from the sales pipeline informs future marketing focus. 1. Agency representation and industry events The Head of Sales may be expected to represent BAO externally at industry events in the UK and internationally. This could include attending eCommerce events, participating in panels or fireside chats, presenting on stage, contributing to partner-led events and speaking with prospective clients, partners and industry contacts. You should be comfortable acting as an ambassador for BAO: articulate, well-presented, commercially aware and able to communicate our perspective with confidence. This is not about performing a generic sales pitch. It is about representing the agency credibly, building trust and helping the right brands understand where BAO can add value. 1. Internal briefing and handover Winning the work is only part of the responsibility. The Head of Sales must also ensure that new projects and retainers are introduced smoothly to the internal team. You will be expected to brief in the context behind the opportunity, the client’s objectives, known sensitivities, agreed scope, commercial parameters and any important details gathered during the sales process. This handover is essential to maintaining BAO’s standards and ensuring the client’s experience remains consistent from sales through to delivery. What Success Looks Like Success in this role means BAO has a clear, well-managed and healthy sales pipeline, with suitable opportunities being progressed confidently and unsuitable opportunities being handled professionally. Over time, we would expect the Head of Sales to: • Become the day-to-day owner of BAO’s sales process., • Lead the majority of qualified new business conversations., • Maintain a clear, accurate and commercially useful sales pipeline., • Provide weekly, monthly, quarterly and annual sales reporting that supports decision-making., • Improve BAO’s ability to forecast new business revenue and understand pipeline health., • Improve the consistency and quality of proposal development., • Build and maintain a high-quality sales contact database., • Support selective outbound activity towards relevant, high-fit prospects., • Work closely with marketing to convert PR, events, podcasts, white papers and thought leadership activity into commercial opportunity., • Give the Commercial Director and Managing Director clear visibility of pipeline status, opportunity value, probability and timing., • Represent BAO confidently at meetings, pitches and relevant industry events., • Increase confidence across the team that new work has been scoped, sold and briefed in properly., • Help BAO win high-quality project and retainer clients that align with the agency’s positioning, values and capabilities. About You We are looking for someone with a strong blend of commercial ability, communication skills, eCommerce understanding and personal judgement. You will likely have: • Proven experience in a sales, commercial or new business role, ideally within an eCommerce, digital, creative or technical agency environment., • Experience managing a sales pipeline and progressing opportunities from enquiry to close., • Strong understanding of consultative sales and relationship-led business development., • Excellent written and verbal communication skills., • The ability to lead calls and meetings with confidence, clarity and professionalism., • Experience creating or contributing to proposals, scopes of work, commercial documents or pitch materials., • Strong commercial judgement and the ability to identify good-fit and poor-fit opportunities., • Enough technical understanding to discuss eCommerce requirements credibly with clients and internal specialists., • Experience maintaining a sales pipeline, CRM or equivalent system with accuracy and commercial discipline., • Ability to analyse sales information and present clear pipeline updates, forecasts and recommendations., • Experience building or managing a prospect/contact database., • Comfortable working with marketing teams to connect campaigns, content, events and thought leadership with commercial opportunity., • Confidence representing a business externally at client meetings, industry events or partner conversations., • High standards of personal presentation, whether in writing, on video calls or in person., • Strong organisational skills and attention to detail., • A measured, mature and emotionally intelligent approach to client relationships., • The ability to work independently while collaborating closely with a senior team., • UK-based availability, with flexibility to travel for client meetings, pitches and industry events where required. Desirable Experience The following would be advantageous, but not essential: • Experience working with Shopify Plus or another major eCommerce platform., • Experience selling project-based and/or retainer-based agency services., • Experience working with fashion, beauty, luxury, lifestyle or premium consumer brands., • Brand-side digital or eCommerce experience., • Familiarity with eCommerce technology stacks, integrations, migrations and replatforming projects., • Experience working with designers, developers, strategists, project managers and account managers to shape client recommendations., • Experience reporting on pipeline performance, lead source, conversion rate, sales cycle, average deal value or revenue forecast., • Experience working with agency marketing, PR, content or events teams to support lead generation., • Experience participating in webinars, podcasts, panels, fireside chats or industry events., • Existing relationships within the Shopify, eCommerce, fashion, beauty, luxury or premium retail ecosystem. Benefits • Highly competitive salary DOE, • 24 days of annual leave + 8 bank holidays, • +1 extra day per year served, • Training budget for courses or online training relevant to your role, • High-spec Apple equipment, • Opportunity to travel globally for key eCommerce industry events and client pitches, • Working with a primarily luxury, innovative and high-profile international client base, • No micro-management culture, • Remote working or office-based, or a combination of the two, depending on your location, • In-person and online social events throughout the year, • Clear career progression paths and a structured employee review process Application Process Join us in our quest to shape the future of eCommerce. Our application process is informal, beginning with an initial chat to get to know you. We avoid technical tests, focusing instead on aligning cultural and professional aspirations. Become part of our Carbon Positive workforce All BAO team members contribute to our carbon-positive initiative, planting trees to offset your carbon footprint, including your home, travel, and more. NO AGENCIES PLEASE - SERIOUSLY!

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