Reservationist - West Drayton
4 hours ago
West Drayton
Reservationist - West Drayton Reservationist Holiday Inn London - Heathrow M4,jct.4 The OpportunityWere looking for a skilled and enthusiastic Reservationist to join our team and play a vital role in shaping each guests journey - long before they arrive at the hotel.As one of the first points of contact, youll create reassurance, clarity and confidence for our guests. Whether responding to enquiries, securing reservations or offering helpful service suggestions, youll combine efficiency with genuine warmth to ensure every interaction feels personal and professional.What Youll Be Responsible ForAnswering phone and email enquiries in a calm, friendly and professional mannerAccurately processing reservations using the hotels reservation management systemProviding consistently excellent customer service, ensuring guests feel listened to and valuedWorking closely with Housekeeping and Front Office to ensure reservations are aligned with operational needsMaintaining accurate, up to date records for all reservations, amendments and cancellationsHandling guest queries or concerns with empathy, resolving issues efficiently and confidentlyUpselling hotel services and amenities in a natural, guest focused wayProducing reservation and revenue reports as requiredStaying up to date with industry trends, systems and best practice BenefitsOur enviable employee discounts on bedroom rates across the LGH hotel portfolio.Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.Eye careFree legal & money adviceCounseling sessionsHospital & death benefit plansCycle to work schemeWellbeing tips and support fitness videosRecipe ideasAdvice on keeping active and healthy livingWellbeing podcasts and tvBreathing exercises24/7 advice and support lineTeam reward & recognitionFree meals on dutyFree parking Who This Role Is ForThis role is perfect for someone who:Enjoys helping people and takes pride in creating positive experiencesCommunicates clearly, warmly and confidently - whether on the phone or by emailFeels most comfortable when things are organised, accurate and well structuredThrives in a busy environment and enjoys the satisfaction of getting things right first timeUnderstands that behind every booking is a real person with expectations and emotionsLikes to use their initiative while working within clear processes and guidelinesFeels motivated by targets and results, but never at the expense of service qualityIf youre someone who gains genuine satisfaction from supporting guests, being part of a collaborative team and playing a meaningful role in the smooth running of a hotel, this could be an ideal opportunity. Hotel Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026. Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike. With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrows leading hospitality destinations. More than just a hotel, this is a relaunch with ambition-creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.