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Customer Experience Manager \n\n • Location: Between York/Selby\n, • Job Type: Full-time, Monday - Friday\n, • Salary: £45k - £55k, depending on experience\n\n We are currently exclusively recruiting a Customer Experience Manager for one of our top clients. They are expanding their UK operations and are looking for a Customer Experience Manager to lead their customer service teams, ensuring operational excellence and a first-class experience for all stakeholders. \n Day-to-day of the role: \n\n • Lead and manage the Order Fulfilment and Customer Experience teams, setting clear performance objectives and ensuring efficient workflows.\n, • Drive performance targets across order processing, service levels, customer satisfaction, and retention.\n, • Own the customer journey end-to-end, continuously improving key touchpoints including onboarding, order fulfilment, and issue resolution.\n, • Manage customer complaints and troubleshooting activities, ensuring resolutions are timely, empathetic, and compliant.\n, • Ensure adherence to healthcare, data protection, and quality management standards in all complaint handling and escalation processes.\n, • Develop and update Standard Operating Procedures (SOPs), and lead training and change management initiatives.\n, • Maintain oversight of stock and supply issues impacting customer service, collaborating with Supply Chain and Logistics to resolve potential issues.\n, • Manage external service providers and logistics partners to ensure timely and accurate customer order fulfilment.\n, • Work closely with Regional Business Managers to align internal processes with operational requirements and enhance service delivery.\n, • Analyse data and metrics to drive continuous improvement initiatives and inform decision-making.\n, • Foster a culture of compassion, accountability, and patient focus within the team.\n\n Required Skills & Qualifications: \n\n • Proven leadership experience in managing cross-functional, customer-facing teams within a regulated or healthcare-adjacent environment.\n, • Exceptional communication and stakeholder management skills, with the ability to present confidently at senior levels.\n, • Strategic mindset with a strong ability to translate high-level goals into actionable plans.\n, • Highly analytical and detail-oriented, proficient in Excel, PowerPoint, and CRM systems; experience with platforms like Monday.com and Business Central is desirable.\n, • Experience managing third-party service providers and logistics partners.\n\n Desirable: \n\n • Background in healthcare \n, • Experience in supply chain, fulfilment operations, or customer service within a regulated environment.\n\n Personal Attributes: \n\n • Genuine compassion and commitment to delivering exceptional patient and user experiences.\n, • Inspiring and motivational leadership style, able to drive accountability and sustain high performance.\n, • Flexible, adaptable, and resilient in a fast-paced, growth environment.\n\n What We Offer: \n\n • A high-visibility operational leadership role with direct impact on patient care.\n, • Supportive leadership team and collaborative, mission-driven culture.\n, • Competitive salary with a bonus of up to 20%.\n, • Free onsite parking.\n, • 25 days annual leave plus bank holidays.\n, • 10% employer, 5% employee pension scheme.\n, • Life assurance.\n, • Optional private healthcare.\n

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignm

TSB | Customer Service Consultant | Grade B | Contact Centre | Swansea | 12 month FTC. As the friendly voice of TSB, you'll provide outstanding service over the phone, supporting customers with their banking needs while building trust through every interaction. Understanding customer needs and provi

We are seeking an exceptional and commercially astute Customer Service Transformation Director to lead a high-profile programme that will redefine how we serve millions of customers across the UK. Royal Mail Group is embarking on a pivotal transformation of its Customer Service function. Reporting a

Royal Mail is embarking on a pivotal transformation of its Customer Service function, seeking a Customer Service Transformation Director to lead a high-profile 18-month programme. The role, based at the London Head Office with hybrid working, aims to modernise a digital-first customer experience, re

As Director of Customer Service Transformation, you will take ownership of a significant business-critical change agenda spanning customer journeys, operating model redesign, CRM and service technology, digital transformation, automation, and programme delivery. Own and deliver the Customer Service

The role is suited to candidates with a strong customer service mindset who are adaptable, organised and able to work across different customer service functions. The job holder will be responsible for delivering a high standard of customer service throughout the shipment process, acting as a key po

Manufacturing company seeks a Customer Service Assistant Manager in Tamworth to support the Customer Service Operations Manager in leading the department and ensuring exceptional customer experience.

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We also offer ‘Best of Bo

Social Care Customer Service OfficerPay: £17. Contract: Initial 3-month contract, starting ASAPLocation: Hybrid (County Hall, Oxford) – 1–2 days per week onsiteWorking Pattern: Tuesday and Wednesday hybrid requirementAbout the RoleWe are seeking a Specialist Customer Service Officer to act as t

An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).

Handles calls/emails, schedules jobs, monitors engineer performance, and manages administrative tasks.

Leading and developing a customer service team for a manufacturing organization, ensuring exceptional customer experiences.

Customer Service Advisor needed to handle inbound calls and schedule appointments remotely.

Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential). Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities.

Manages customer orders, communicates with customers, and maximizes revenue through upselling.

Customer Service Administrator role focused on order processing, data management, and administrative tasks in an office environment.

Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business lo

German speaking Customer Service and Sales Support Assistant role in Doncaster for a well-established international industrial company.

Assisting customers with water bills, refunds, payment plans, and resolving water supply problems, ensuring customer satisfaction and meeting targets.

Handles customer inquiries via phone/email, sells tickets/memberships, and maximizes revenue for ZSL.

The Customer Service Advisor will provide support via phone, email and chat in German and English.

This role focuses on quoting, closing sales, and building client relationships in an insurance sales environment, with a focus on customer service.

Providing customer service, coordinating pet export logistics, and ensuring efficient paperwork processing.

Handles inbound customer contacts, processes orders, and resolves queries via phone, email, and social media.

Provide customer service and support commercial administration tasks.

Seeking a Customer Service Advisor to act as the first point of contact for customers, handling queries via phone, email, or in person, resolving issues or directing them to specialists.

The Customer Service Advisor will manage customer cases, handle medical emergency claims, and provide excellent service.

Seeking a German-speaking Customer Service Advisor to handle inquiries via phone, text, social media, and email, resolving issues for customers. Requires fluency in German, customer service experience, and attention to detail.

Seeking Customer Service and Administration professionals in the Crawley area. Requires experience in customer service, administration or office support.

The Customer Service Advisor will handle inbound calls, resolve customer queries, and manage multiple tasks in a busy environment.

Provides customer service, handles inquiries, processes requests, and maintains customer records.

This role involves face-to-face customer interactions, sales, and marketing initiatives in a people-focused team.

Requires customer service experience, MS Office, SAP, CRM systems (Salesforce), and fluency in French and English. Handle B2B customer inquiries via phone and email, liaise with internal departments, manage data in ERP/CRM systems, and address complaints.

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