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Remote Customer Service Manager Location Remote (Home-Based) Hours - 5 days out of 7 Monday to Sunday, working on a rota basis. Reports To Director of Operations / Head of Customer Experience Job Purpose The Remote Customer Service Manager is responsible for leading and developing a remote customer support team to deliver outstanding customer experiences across multiple communication channels. The role focuses on driving service excellence, improving customer satisfaction, managing team performance, and ensuring efficient resolution of customer enquiries and issues. Key Responsibilities • Lead, motivate, and develop a remote customer service team., • Conduct regular one-to-one meetings, coaching sessions, and performance reviews., • Manage staffing levels, schedules, and workload allocation., • Foster a positive, collaborative, and customer-focused culture.Customer Experience, • Ensure high levels of customer satisfaction and service quality., • Monitor and improve customer service processes and procedures., • Handle complex customer complaints and escalations., • Identify opportunities to enhance the customer journey.Performance Management, • Track and report on key performance indicators (KPIs), including:, • Customer Satisfaction (CSAT)

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Eurest on a part time basis, contracted to 27 hours per week. As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Eurest? Here's what you need to know before applying: Your key responsibilities will include: • Preparing delicious, high-quality food that delights our clients and customers, • Creating attractive food and counter displays, • Representing Eurest and maintaining a positive brand image, • Handling cash and operating the cash register, • Complying with Food Handling & Hygiene standards, • Complying with Health & Safety regulations Our ideal Customer Services Assistant will: • Have an enthusiastic can-do attitude, • Display passion for delivering excellent customer service, • Be an excellent team player, • Arrive equipped with a desire to succeed in your role, • Thrive working under pressure, • Demonstrate outstanding timekeeping ...

This European Lead Buyer role is a permanent, full-time opportunity based in York, supporting procurement activity across multiple European entities. The role will focus on strategic sourcing, supplier management, procurement governance and cost optimisation across markets including the UK, Netherlands, Nordics and Poland. The European Lead Buyer will play a key role in developing a more coordinated, value-led procurement function across Europe. Working closely with the Group Procurement Director, senior leaders and local business teams, this role will help drive stronger supplier performance, improved procurement processes and measurable commercial value. This position is suited to someone with strong procurement experience across indirect categories, multi-country sourcing, stakeholder engagement and supplier performance management. French language skills would be a strong advantage due to close alignment with the wider group procurement function, although this is not essential. Key Responsibilities: Lead procurement strategy and delivery across a defined European region. Translate group procurement strategy into practical procurement plans across local European entities. Develop and implement category strategies aligned with business needs, market conditions and commercial objectives. Strengthen procurement governance, policies and compliance across multiple countries. Support the harmonisation of procurement processes, tools an...

While other aspects need a data-focused, problem solving, logical approach. Managing a variety of accounts and being the dedicated point of contact for each, the Account Manager will ensure that regular and appropriate levels of communication are maintained, while identifying areas for increased int

Account Manager-B2B Energy Sector Kenilworth, Warwickshire (hybrid working available, some travel to clients required) £35-40K plus benefits Mon-Fri, 37 hours Are you an energy industry professional with experience of B2B account management and/or consultancy experience looking for an interesting and varied position with a well established and trusted energy consultancy? The role offers an excellent working culture and hybrid working, plus the chance to work for a company with a superb reputation in their industry. In this position you will manage a portfolio of clients and advise them on a range of subjects, including market conditions, risk management and energy procurement. This is a great opportunity to join a great time and work in a varied a fulfilling role for a client who do the right thing. The Role Full time, permanent role offering hybrid working for a B2B energy consultancy. Advising a portfolio of clients on a range of energy related issues Supporting clients to ensure compliance to energy regulations and support clients with electricity and gas contract reviews. The Person Extensive knowledge and understanding of the UK energy industry, particularly areas such as compliance and energy procurement. Experience in a B2B client facing role such as account management or consultancy work. UK driving licence and willing to occasionally to client sites. Reference Number: BBBH(phone number remov...

NFU Energy is looking for an experienced energy professional to manage relationships with key clients and provide proactive, practical and evidence-backed advice across energy procurement, electricity and gas trading strategies, supplier management, compliance and incentive schemes, and wider energy strategy. NFU Energy works extensively with agricultural and horticultural businesses. You do not need to come directly from the agricultural sector, but you must be interested in understanding our clients, their pressures and their priorities, and be able to provide advice that is relevant to their operating environment. This is a client-facing advisory role, suited to someone with strong energy industry experience, ideally gained in account management, energy consultancy, procurement, trading, supplier management or a similar role. You will act as a trusted first point of contact for clients, helping them understand market developments, assess purchasing options, manage risk, resolve issues and make timely decisions. This is not a direct sales role. However, you will be expected to identify opportunities that support client objectives, work with technical colleagues to explore them, and support the Sales team where specialist energy knowledge or client insight is required. What youll do Manage relationships with a portfolio of key and complex energy clients. Provide proactive, evidence-backed adv...