Customer service team leader jobs in BristolCreate job alerts

Description Programme Name: LCST Location: Bristol We’re ready for you to unleash your potential! Role Overview: Reporting directly to the Head of Contracts the Contracts Manager is responsible for managing allocated elements of the Logistics, Commodities and Services Delivery Partner Contract and supporting commercial delivery across the Programme. Main Duties and Responsibilities: • Lead on allocated elements of the LCST Delivery Partner Contract, associated contract changes, commissioning activities and on-contract growth opportunities, • Develop strong working relationships across customer, programme and functional teams, • Act as a key commercial interface with MOD stakeholders, including the Commissioning Management Organisation (CMO), • Provide advice and support to programme teams with interpretation of contractual obligations, • Ensure compliance with contractual terms, conditions, schedules and governance requirements, • Monitor contractual obligations, deliverables and notice requirements, ensuring timely compliance and escalation of non-compliance risks, • Prepare and maintain complete and accurate contract files and records, including notices, waivers, deviations, NDAs and amendments, • Support contract audits and assurance activities, • Identify, assess and mitigate contractual and commercial risks, • Manage contractual impacts associated with service delivery issues, customer requests and contract changes, • Escalate material risks and contractual concerns to the Head of Contracts., • Represent the Contracts function at programme working groups and governance forums, • Support management and resolution of contractual claims, disputes and formal customer correspondence, protecting Leidos' commercial position whilst maintaining positive customer relationships, • Facilitate collaborative working between Operations, Finance, Supply Chain, Legal and Programme Management teams, • Lead commercial reviews and support approval boards relating to allocated workstreams, • Support preparation of management information and commercial performance metrics, • Provide contractual input to business cases, operational decisions and strategic initiatives, • Support implementation of commercial efficiencies and process improvements, • Ensure commercial activities are undertaken in accordance with Leidos policies and procedures, • Contribute to successful delivery of Leidos business objectives, • Protect Leidos from unapproved scope growth and unfunded commitments Skills Required: • Degree qualified or equivalent relevant commercial experience, with demonstrable experience in contract and commercial management, • Contract management experience within Defence, Government or complex service contracts, • Experience managing contract change processes and negotiations, • Strong understanding of commercial risk management, • Ability to interpret complex contractual documentation, • Experience engaging with senior stakeholders and customers, • Strong drafting and negotiation skills, • Excellent written and verbal communication skills Skills Desired: • MOD or Defence Equipment & Support (DE&S) experience, • Knowledge of commissioning/change processes, • Familiarity with long-term service contracts, • Membership of WorldCC, CIPS or similar professional body, • Understanding of public procurement and Government contracting Clearance Requirements: • BPSS pre-screening required to start, • SC required for the role Leidos UK! Join our team and discover a culture of collaboration, innovation, diversity, trust, caring management, communication transparency, work-life balance, and overall job satisfaction... What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme), • Flexible Working Scheme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: The _ for the UK Ministry of Defence is a critical effort to enhance and improve the UK’s defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs). Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £44,700.00-£57,300.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Remote

Mobile HVAC & Refrigeration Service Technician - Bristol & Surrounding AreasFull-time | PermanentAre you ready to take the next step in your HVAC career with a global leader? Our client, a renowned organisation committed to smarter, healthier, and more sustainable buildings, is hiring a Mobile HVAC & Refrigeration Service Technician to join their field service team covering Bristol and nearby areas.What you'll be doing: Servicing, maintaining, and commissioning Water Chillers, AC, and HVAC systems across multiple customer sites Diagnosing faults and repairing Chillers, DX, Split, VRV/VRF, AHUs, and ventilation equipment Working with leading manufacturers such as York, Trane, Carrier, Daikin, Hitachi, and Mitsubishi Electric Completing clear documentation and offering proactive improvement suggestions Operating safely at all times, aligned with a Zero Harm cultureWhat you'll bring: NVQ Level 2 in HVAC (Level 3 desirable) F-Gas 2079 Cat 1 certification Proven experience as an HVAC or Chiller Service Engineer Strong electrical, controls, and diagnostic skills Ability to interpret schematics, piping diagrams, and technical data Self-motivated, customer-focused, and comfortable working independently Full UK driving licence and flexibility to travel regionallyWhat's in it for you: Competitive salary with travel time, overtime, standby, and call-out payments Company vehicle, IT equipment, PPE, and specialist tools provided Industry-leading training and clear career progression opportunities Supportive team environment where your skills and ideas are valuedIf you're passionate about delivering high-quality service and want to grow your career with a forward-thinking organisation, we'd love to hear from you!If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ

A global healthcare leader is expanding its UK connectivity team and has three exciting opportunities for experienced Healthcare IT professionals looking to develop their careers within an innovative, international organisation. This is a customer-facing role supporting the successful implementation and integration of connected medical device solutions across NHS and private healthcare organisations. Working alongside commercial, clinical, technical and service teams, you’ll help customers maximise the value of their technology by delivering seamless connectivity, providing technical expertise and supporting projects from planning through to deployment. This is an excellent opportunity for someone who enjoys combining technical knowledge with customer interaction and wants to play a key role in the adoption of connected healthcare technologies. Key responsibilities Support NHS and private healthcare customers with the implementation and integration of connected medical device solutions. Provide technical expertise throughout customer projects, from planning and installation through to optimisation and ongoing support. Work closely with the commercial sales team, providing technical guidance during customer engagements, demonstrations and tender processes. Collaborate with hospital IT departments, clinical users and third-party vendors to ensure successful systems integration. Lead and support connectivity projects, ensuring delivery to agreed governance and project standards. Troubleshoot integration issues and advise on best practice for interoperability and cybersecurity. Work across commercial, clinical, technical and service teams within a matrix organisation to deliver outstanding customer outcomes. About you You’ll already have experience working within healthcare IT, connected medical devices or digital health and be confident working directly with customers in complex healthcare environments. You’ll ideally have: At least 3 years’ experience within healthcare IT, connected medical devices or digital health. Strong technical knowledge of healthcare interoperability standards including HL7, DICOM and FHIR. Experience of healthcare systems integration and connectivity projects. An understanding of hospital IT infrastructure, cybersecurity and interoperability. Experience supporting NHS customers and working within regulated healthcare environments. Knowledge of NHS procurement, tender processes and healthcare structures. Strong communication skills with the ability to work confidently with customers, hospital IT teams, clinicians and commercial colleagues. A degree or professional qualification in IT, Digital Technology or a related discipline. PRINCE2 or other project management qualifications would be advantageous, although training will be provided. In return you’ll join a market-leading global healthcare organisation offering excellent training, genuine career progression, international development opportunities and a highly competitive package

Contracts Manager - Responsive Repairs & Voids Location: Yeovil office, covering Bristol, Dorset, Gloucestershire, Hampshire, Somerset and Wiltshire Working Hours: Monday to Friday, 39 hours per week The Role Our client is seeking an experienced Contracts Manager to manage the delivery of responsive repairs and void works within a Social Housing environment. This is an excellent opportunity to join a well-established organisation where you can make a real impact on service delivery, customer satisfaction, and team performance. You will lead a team of Site Managers, ensuring contracts are delivered safely, efficiently, and to a high standard. You will oversee responsive repairs and void works, ensuring programmes are delivered on time, within budget, and with a strong focus on quality, compliance, and Health & Safety. The successful candidate will be client-facing and have extensive experience managing responsive repairs and voids within Social Housing. The team currently delivers approximately 65 responsive repairs per day and 12 void properties per week, providing a varied role with the opportunity to make a significant impact. You will also support continuous improvement, build strong relationships with customers and stakeholders, and help deliver social value within the communities served. What's in it for you? Attractive salary and benefits package 27 days annual leave plus bank holidays, with the option to buy or sell holidays Pension scheme with employer contributions Company car or car allowance Healthcare benefits High street, retail and way of life discounts Paid volunteering opportunities Long service awards Additional employee benefits Key Responsibilities As Contracts Manager, you will: Lead and support Site Managers, subcontractors, and operational teams Ensure contracts are delivered safely, efficiently, and to client expectations Monitor progress, costs, quality, and programme performance Ensure contract documentation and reports are completed accurately and on time Attend client meetings to review performance and future works planning Maintain strong client relationships Monitor KPIs, work in progress, and operational performance Ensure compliance with Health & Safety, quality, and contractual requirements About You You will be an experienced Contracts Manager with a background delivering responsive repairs and void works within Social Housing. You will have experience managing internal and external works, leading teams, and delivering high-quality services for customers and clients. Ideally, you will hold SMSTS or an equivalent qualification/NVQ. If this has expired, support will be available to renew it. Your experience, knowledge, and ability to successfully manage contracts are key. You will be: Experienced in responsive repairs and void contracts A confident communicator with strong stakeholder management skills Commercially aware and focused on delivery A proactive team leader who can motivate and support others Organised and solutions-focused You will also need: A full UK driving licence, as travel to sites will be required The ability to successfully complete a DBS check About the Organisation Our client is a respected provider of property maintenance and refurbishment services, delivering quality solutions across the UK. With a strong focus on customer service, operational excellence, and developing its people, the organisation works closely with clients and communities to improve homes and living environments. They are committed to creating an inclusive workplace where employees are supported, valued, and encouraged to develop their careers. Applications are welcomed from candidates who can demonstrate the right skills, experience, and potential, even if they do not meet every requirement listed

Costa Coffee, Assistant Manager - Southmead, Bristol- £30,000 per annum- 40 hours per weekWe're recruiting an experienced Assistant Cafe Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for a major High Street brand on a full time basis, contracted to 40 hours per week.As an Assistant Cafe Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Here's an idea of what your shift patterns will be: 5 out of 7 daysCould you shine as Costa's next Assistant Cafe Manager? Here's what you need to know before applying:Your key responsibilities will include:- Liaising between the team and manager to ensure we continually exceed expectations- Motivating the team to keep everyone on task- Assisting the manager with managing inventories, monitoring budgets and implementing action plans- Managing the tills and processing payments- Supporting and training our teams, leading from the front to make sure everyone can excel in their role- Assisting with paperwork when required- Representing Compass Group UK&I and maintaining a positive brand imageOur ideal Assistant Cafe Manager will:- Be passionate about exceptional customer service- Have previous experience in a similar role- Have experience managing teams- Have excellent communication and organisational skills- Be an ambitious and motivated individual who is always looking to upskillWe ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:- Contributory pension scheme- Grow your career with our Career Pathways and MyLearning programmes- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits- Exclusive travel discounts with TUI, Expedia, Booking.com and many more- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more- Up to 44% off cinema tickets to enjoy your favourite blockbuster- Receive cash rewards every time you spend and use them on a wide range of brands- Un-wind with us with free wellness, mindfulness and exercise classes- You can share all discounts and offers with your friends and familiesAbout UsAs part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Job Reference: com/1206/86084001/52813775/SU #One RetailCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

General Manager Role Overview As a General Manager, you will take full ownership of the site’s performance, leading all aspects of the business to deliver operational excellence, strong financial results, and an outstanding customer experience. The General Manager will be responsible for overseeing daily operations, developing department leaders, and ensuring the business runs efficiently and effectively at all times. This General Manager role is suited to a driven and commercially minded leader who thrives in a fast-paced, customer-focused environment. As a General Manager, you will play a key role in shaping the culture, driving performance, and building a high-performing team. Key Responsibilities Operational Leadership As a General Manager, you will lead the day-to-day operations of the business, ensuring exceptional standards are consistently delivered. Oversee all operational areas to ensure smooth and efficient service delivery. Monitor and drive key performance indicators (KPIs), including cost control, labour management, and profitability. Implement and refine operational processes to maximise efficiency and consistency. Financial & Business Performance The General Manager will be fully accountable for the financial success of the business. Drive revenue growth and overall profitability across all areas. Identify and implement sales opportunities, including corporate and group bookings. Analyse financial reports and performance data to inform business decisions. Manage budgets, forecasts, and cost controls effectively. People & Culture A successful General Manager will build, lead, and inspire a high-performing team. Oversee recruitment, onboarding, and training of team members. Manage performance, provide coaching, and develop future leaders. Create a positive, inclusive, and engaging workplace culture. Lead by example, setting high standards across all areas of the business. Customer Experience As a General Manager, you will champion exceptional customer service. Ensure every customer receives a high-quality and memorable experience. Proactively resolve issues and continuously look for ways to improve service. Maintain a strong presence on the floor, leading from the front. What We’re Looking For Proven experience as a General Manager or in a senior leadership role within a fast-paced environment. Strong commercial awareness and the ability to drive business performance. Excellent leadership and people management skills. A customer-focused mindset with a passion for delivering exceptional service. Resilient, adaptable, and comfortable working in a high-energy environment. A General Manager who is fuelled by fun and committed to creating a positive experience for both customers and team members. Job Details Job Type: Full-time Benefits: Employee discount On-site parking Store discount Work Authorisation: United Kingdom (required) Work Location: * In person

Date Posted:2026-04-02Country:United KingdomLocation:Otis Bristol Rooms 201 - 205, Regus Aztec West, 2430, The Quadrant, Aztec W, BS32 4AQ, UKModernisation Sales ConsultantPortsmouth / SouthamptonCompetitive + OTE+ Car/ Car Allowance + BenefitsMoving people. Shaping the future. At Otis, we take pride in leading the industry we founded. There's never been a better time to join our team as we continue our journey as an independent company. We are the leader in elevators, escalators and moving walkways. We're seeking a Modernisation Sales Consultant to be based in Scotland; who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organisation for years to come.What are we looking for?The main goal of this role is to price, quote and sell modernisation projects to a set agreed financial target within the South West region. As a Modernisation Sales Consultant, you will:Secure modernisation opportunities through existing relationships with direct clients and lift consultants as well as on-portfolio clients through the local branch operation as well as key accounts, convert these opportunities to orders and process through internal booking to handover to operationsIdentify and develop new customers through close networking alongside a pro-active and robust customer visit planGain the necessary internal safety accreditation to enable site surveys for both modernisation and full replacements to be carried out safely with minimal riskPlan sales activity and strategy in conjunction with the Modernisation Sales Director with regard to workload planning and customer analysisTo be successful in this role you will:Possess successful Sales experience within an aligned industryBe driven, with high energy and a winning mentalityPossess strong listening and communication skillsHave technical acumenLift experience within modernisation, major repairs or new equipment preferredWhat can we offer you?Strong Remuneration PackageA real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance SchemeA culture which encourages innovative ideas and appreciates our talent is the key to our successMore about us:Otis is the world's largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.We welcome applications from talented Sales Consultant, Service Sales Executives, Business Development Managers, Account Managers who live within the patchOur commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .TPBN1_UKTJ

Traffic Signal Engineer Uniting what’s next in traffic. We are interested in hearing from Engineer's, Senior Engineer or Principal Engineers. At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Our Commitment: At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too. If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We embrace diversity and create what’s right for the world by employing the people who live in it. At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation. Do you want to make a difference with the work you do? Join us as a Traffic Signal Engineer. This role will require close working with other parts of the Consultancy Services team and the wider business, proving detailed technical traffic engineering experience across a range of disciplines. This is a technical role but also requires liaison one to one with our customer base on a daily basis. This senior role involves working on complex traffic engineering projects without supervision and managing projects through to customer approval. Please note this role is not eligible for Skilled Worker visa sponsorship. Responsibilities: Be responsible for the Health & Safety and professional development of your direct reports (where applicable) Deliver to a high standard a wide range of traffic engineering projects across the UK in accordance with current national/local standards, guidance and best practice Deliver traffic engineering projects in accordance with ergonomic, economic and sustainable principles Assessment and mitigation of risks associated with traffic engineering projects Travel to site visits, validations, and customer meetings with overnight stays where appropriate Preparation of technical reports and specifications Technical checking/approval of traffic engineering schemes before delivery to customers Preparation of consultancy/design quotations Project management and financial tracking Qualifications & Experience: The key competencies and capabilities for this role are: High level of communication skills, both verbal and written and working collaboratively Ability to solve complex traffic engineering problems and managing customer’s expectations Ability to achieve objectives with strict deadlines and manage your own and others workload Required experience: To have a technical, in-depth understanding and proven track record of the following traffic engineering competencies: Traffic signal design fundamentals and UK standards/specifications Traffic engineering software including AutoCAD, with KeySignals, and modelling software such as LinSig or Transyt In-depth knowledge of traffic signal products from across the industry In-depth knowledge and proven track record using systems such as UTC or UTMC In-depth knowledge and proven track record of adaptive control strategies such as SCOOT or MOVA, including experience with setup and on-site validation Experience undertaking Factory and Site Acceptance Testing Educational Requirements HNC/HND/Degree level in engineering in a related subject is preferred or have relevant experience We offer: Competitive base salary plus annual bonus 26 days holiday (rising to 29 with service 37.5 hour working Excellent pension scheme with up to 10% employer contribution Flexible benefits tailored to your needs Ongoing training and development, including support for professional memberships How do I apply? We can only accept online applications. Click the “Apply Now” button below to submit your application. About Us: We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world. We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone. Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users. Become a Traffic Transformer and help us to continue transforming towns and cities all over the world. What else do I need to know? To stay up to date with what we’re up to at Yunex Traffic UK, including our events and some of our exciting new job roles, sign up for our UK Recruitment Newsletter here

We are looking for an experienced Helpdesk Manager to lead and develop a busy customer support function within a fast-paced Facilities Management environment. This is an excellent opportunity for a motivated leader who thrives on delivering exceptional service, driving operational excellence, and developing high-performing teams. You will be responsible for overseeing Helpdesk operations, ensuring customer enquiries, service requests, and escalations are managed efficiently while maintaining compliance with service level agreements, contractual obligations, and business processes. As Helpdesk Manager, you will lead a team of Team Leaders, providing guidance, coaching, and support to ensure both operational performance and customer satisfaction remain at the highest standards. You will also play a key role in driving continuous improvement, implementing new processes, and enhancing service delivery across the business. Key Responsibilities Leadership & Team Development Lead, motivate, and develop a team of Team Leaders and their Helpdesk teams. Create a culture focused on customer service excellence, performance, accountability, and continuous improvement. Conduct regular performance reviews, one-to-ones, and coaching sessions. Support succession planning and identify development opportunities across the team. Promote employee engagement, wellbeing, and professional growth. Develop leadership capability through mentoring, training, and structured development plans. Operational Management Oversee the daily delivery of Helpdesk services, ensuring customer enquiries, incidents, requests, and escalations are handled effectively. Ensure service levels, KPIs, and contractual commitments are consistently achieved. Monitor productivity, quality, customer satisfaction, and team performance. Manage workforce planning and resource allocation to ensure adequate coverage at all times. Support recruitment activities and manage staffing requirements within budget. Drive operational efficiency while maintaining a high standard of customer service. Continuous Improvement & Governance Ensure operational procedures, policies, and processes are consistently followed. Review existing processes and identify opportunities to improve efficiency and service delivery. Monitor call quality, work order accuracy, job allocation performance, and system data integrity. Maintain robust controls around purchase orders, financial governance, and compliance procedures. Lead the implementation of new processes, systems, and service improvements. Utilise performance data, customer feedback, and trend analysis to identify and implement improvements. Take ownership of service failures and client escalations, conducting root cause analysis and implementing corrective actions. Stakeholder & Client Management Build strong working relationships with internal stakeholders and operational teams. Act as a key point of contact for service delivery matters. Support customer service reviews, audits, operational meetings, and performance reviews. Ensure operational delivery aligns with customer expectations and contractual requirements. Communicate effectively across all levels of the business to drive collaboration and performance. Out-of-Hours Service Management Manage relationships with external Out-of-Hours service providers. Monitor performance against agreed standards and service requirements. Implement improvement plans where performance falls below expectations. Reporting & Performance Management Produce and present operational performance reports. Monitor key customer service metrics, staffing levels, risks, and improvement activities. Escalate significant operational issues and service risks when required. Use management information to drive informed decision-making and service enhancement. About You To succeed in this role, you will have: Proven experience managing Helpdesk, Service Desk, Customer Service, or Operational Support teams within a Facilities Management environment. Strong leadership and people management skills with experience developing Team Leaders and operational teams. A customer-focused approach with a passion for delivering service excellence. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities, supported by a data-driven approach to decision-making. Experience managing KPIs, SLAs, performance metrics, and operational targets. The ability to manage multiple priorities within a fast-paced environment. Experience implementing process improvements and driving operational efficiency. Confidence leading teams through change and continuous improvement initiatives. What We're Looking For The ideal candidate will demonstrate: Strong ownership and accountability for results. High levels of professionalism and integrity. A proactive, solutions-focused mindset. The ability to motivate and inspire teams. Excellent collaboration and relationship-building skills. A commitment to continuous improvement and customer satisfaction. What's on Offer Competitive salary and benefits package Career progression and leadership development opportunities Supportive and collaborative working environment Opportunity to influence business performance and operational strategy Exposure to large-scale Facilities Management operations A role where you can make a genuine impact on service delivery and customer experienceIf you are an experienced Helpdesk leader looking for your next challenge, this is an excellent opportunity to join a growing organisation where your leadership, operational expertise, and passion for customer service will be highly valued. RG Setsquare is acting as an Employment Agency in relation to this vacancy

SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of Sovereign Territory Surveillance technologies and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest government departments in sovereign security and surveillance to individual users. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the safety and security in the maritime and marine industry. Role Overview We are seeking an experienced and proactive Talent Manager to join our HR team. This role will report directly to the HR Manager and will be responsible for attracting, engaging and developing future talent pipelines to support the organisation's long-term recruitment strategy. The primary objective of the role is to substantially grow SRT's brand as an exciting and rewarding employer with the aim of attracting and securing exceptionally talented individuals with a specific focus on technical recruitment. Enhancing our online presence, participation in recruitment events and building relationships with universities and professional organisations will all form a part of the role. Alongside this the role will be responsible for recruiting into key technical vacancies within the Sovereign Territory Surveillance development team. Responsibilities Develop and maintain relationships with universities, colleges, and training providers. Organise SRT's involvement in and represent SRT at careers fairs, networking events and industry conferences. Manage end-to-end recruitment for assigned vacancies Work closely with hiring managers to understand recruitment requirements. Prepare engaging job advertisements and manage advertising campaigns. Ensure an excellent candidate experience throughout the recruitment process. Maintain the Applicant Tracking System (ATS) and recruitment records. Produce recruitment reports and analyse recruitment metrics. Ensure compliance with employment legislation and company policies. Requirements Previous experience in recruiting roles and developing graduate or internship programmes Excellent communication and relationship building skills Strong organisational and project management abilities Confident with networking with external organisations Proactive and creative approach to attracting talent Good attention to detail Benefits Competitive Salary Matched company pension contributions up to 5% 25 days annual leave rising to 28 days with service. Option to buy and sell annual leave. Private health care Flexible working opportunities Company sick pay Development opportunities

Field Manager (Lift Industry or a construction industry background would be ideal) South West - Cardiff / Bristol Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a talented new equipment Field Manager to take responsibility for the leadership and management of volume installation/construction projects within territory, reporting to the Project manager in the area On a typical day you will: Communicate and coordinate with all stakeholders, including owners, architects, consultants, contractors, suppliers and subcontractors Ensure that the project runs on time and on budget, monitoring teams and /or subcontractors Work closely with the project team to mitigate any safety, ethics and quality risks, including effectively managing government and legal requirement Ensure customer satisfaction, engineering support and improved profitability Train and monitor the safety, quality and operations of subcontractors (as applicable), ensuring a standard service delivery to customers What you will need to be successful: You have experience with the elevator and building trades Ideally, you will have a level 3 NVQ in Lift Installation and Commissioning or Service and repairs but this is not essential You have excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment You are self-reliant, with strong computer and organisational skills and business acumen What’s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards plus: Company vehicle, Phone and incentive scheme We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what’s next

Drive Growth Across the Logistics & Warehousing Sector. Are you a commercially astute business development professional with a proven track record of selling into logistics and warehousing environments? If you're motivated by creating opportunities from scratch, engaging senior decision-makers and developing long-term strategic partnerships, this could be the ideal next step in your career. Niche Recruitment is proud to be working in partnership with BSE UK Limited, a trusted leader in warehouse storage and racking solutions, to recruit a Business Development Manager. This is a fantastic opportunity to join a company that doesn’t just supply racking; they create transformative, design-led warehouse solutions. BSE UK is a long-standing, family-run business with over 50 years of industry experience and a strong reputation for delivering professional, consultative service. This national, field-based role offers a salary of up to £55,000 per annum plus commission, company car or car allowance and an OTE of £65,000–£70,000. With flexibility around location and regular travel to customer sites across the UK, this position provides the autonomy to build and manage your own pipeline while being supported by an experienced technical and project delivery team. Key Responsibilities: Identify and secure new business opportunities within warehousing, logistics, distribution and fulfilment environments. Develop relationships with Operations Directors, Procurement Managers, Facilities Managers and Supply Chain stakeholders. Navigate complex decision-making structures within enterprise-level organisations. Identify opportunities relating to warehouse expansion, relocation, optimisation and automation projects. Maintain an accurate and organised sales pipeline through effective CRM management. Collaborate with the technical design and project teams to ensure a seamless transition from opportunity to delivery. Skills & Experience: Proven experience in a business development, sales or account acquisition role focused on winning new business. Strong track record of opening doors and developing relationships within complex commercial environments. Experience selling into warehousing, logistics, facilities management, industrial services, storage solutions, construction or related sectors. Excellent communication, negotiation and stakeholder management skills. Strong CRM and pipeline management experience. Full UK driving licence and willingness to travel nationally. How to Apply: If you're looking for an opportunity where you can focus on what you do best, building relationships, generating opportunities and driving commercial growth, we’d love to hear from you. Apply now, or get in touch with Niche Recruitment with any questions

Company Overview: A leading UK manufacturer of dry mortar products, operating a network of nine EuroMix manufacturing plants nationwide. Its range of dry mortars, renders, plasters and concretes is used on housing, industrial, educational and infrastructure projects across the UK. The business also operates a modern bagging facility, supplying merchants and contractors with ready-to-use concrete, mortar and fence post mixes. Job Description A key position within the factory responsible for raw material planning, manufacturing operations and distribution of finished products. As well as operating a state-of-the-art dry mortar factory, you will be responsible for the daily planning of all raw material deliveries and the daily scheduling of the delivery fleet. With daily direct contact with customers, you will deliver a market-leading service for both product delivery and equipment servicing. Key Responsibilities You will be trained to operate both a state-of-the-art sand drying system and a state-of-the-art mortar mixing plant, developing into a skilled Plant Operator and Team Leader. Responsibilities include: Production planning and scheduling to meet customer demand. Ordering and managing raw materials. Producing finished product to meet a demanding and busy order book. Operating and monitoring plant equipment safely and efficiently. Leading and supporting the production team. Supervising delivery and service teams. Coordinating daily fleet and transport schedules. Maintaining high standards of customer service. Ensuring compliance with health, safety and quality standards. Essential Requirements Knowledge of SAP would be advantageous (full training will be provided). Strong work ethic and positive attitude. Good general computer literacy. Full UK driving licence. Strong organisational and communication skills. Ability to work effectively in a fast-paced manufacturing environment. Team leadership or supervisory experience would be beneficial. What We Offer Comprehensive training on specialist manufacturing equipment and processes. Opportunity to develop into a skilled Plant Operator and Team Leader. A varied role combining manufacturing, logistics, planning and customer service. Career development opportunities within a growing and successful business. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Field Service Engineer South-West England Location: Home based working in South-West England Contract: Full time, Permanent Salary: £30-34k DOE Call out/overtime: circa £4k p.a. Hours: Monday - Friday with rostered weekend call outs (approximately 1 in 4) Holidays: 21 increasing to 27 days per annum with service plus public holidays Vehicle: Van provided; personal use permitted We are Mulmar, we are growing and we want you! With more than 30 years’ experience and over 140 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. We are looking to recruit a field engineer to join our expanding team covering South-West England with most work being undertaken in the Bristol/ Exeter corridor. This role involves undertaking the installation, planned and reactive maintenance of a wide range of increasingly complex commercial coffee machines and ancillary equipment. We provide an extensive training programme tailored towards our engineers based on their level of their electrical and mechanical knowledge and expertise as well as full product and health and safety training. About the Field Service Engineer role: Our field-based engineers are our first line of defence ensuring the proper installation, maintenance and repair of equipment working to the highest standards, meeting our customers’ needs. With training you will be responsible for: • Installing a wide of espresso coffee machines. • Attending faults, diagnosing problems and making repairs. • Undertaking planned maintenance activities. • Ordering parts and replacement units. • Completing records and reports on machine status and services. • Liaising with customers and our service desk. • Explaining machine faults, findings and repairs undertaken to customers. It would be great if you had: • A full UK driving licence (essential). • A basic understanding of electricity and ability to understand equipment drawings / diagrams. • Experience in the maintenance of electrical equipment or as an electrician. • Experience or knowledge of maintaining electro-mechanical equipment. • Field service experience (preferable). • Basic plumbing skills (not essential). • Experience in using PDAs, smart phones and computers/ tablets. • Good face to face customer skills. In return we offer full training in a growth industry, van, tools and a competitive salary, bonus scheme, on-call allowance and overtime with the opportunity to become a specialist engineer, maintaining a broad range of increasingly complex coffee making equipment. If you feel you have the necessary skills and experience to be successful in either of these roles, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please

We're looking for an experienced Team Leader to oversee ESEL (Electronic Shelf Edge Label) installation projects across retail and supermarket sites. This hands-on role combines team leadership, installation expertise, customer liaison, and project administration to ensure projects are delivered safely, efficiently, and to a high standard. Key Responsibilities Lead and supervise installation teams on-site. Allocate workloads and monitor project progress. Ensure installation quality standards are achieved. Train and support installers where required. Conduct quality checks and resolve issues. Act as the main point of contact for store management. Complete daily reporting and site documentation. Promote safe working practices at all times. Essential Requirements Previous team leadership or supervisory experience. Strong organisational and communication skills. Ability to motivate and manage teams. Good customer service and administration skills. Excellent attention to detail and ability to work under pressure. Desirable Experience Retail fit-outs or shop fitting. Field-based team leadership. Merchandising management. ESEL installation projects. Ideal for: Retail Installation Supervisors, Merchandising Managers, Shop Fitting Team Leaders, and Project Supervisors looking to take the next step in their career. Rate: £240-£260 per day (outside IR35) Contract: Project-based / Contract opportunities available Location: Various retail and supermarket sites across the UK Any reimbursement of mileage, travel, accommodation, or other business expenses is subject to the requirements, budget, and approval process of the individual project. Expenses are not guaranteed and will be agreed prior to assignment where applicable. Apply today to join our growing ESEL deployment team

We're looking for an experienced and motivated Purchase Ledger Manager to lead our Purchase Ledger team and ensure the efficient delivery of a high-quality accounts payable service. This is an exciting opportunity for someone with strong technical purchase ledger expertise, proven leadership experience and a passion for driving continuous improvement. You'll be responsible for leading a team of Senior Accounts Assistants, overseeing the end-to-end purchase ledger process and ensuring supplier invoices are processed accurately, payments are made on time and financial controls are maintained. Working closely with colleagues across Finance and the wider organisation, you'll build strong relationships with stakeholders, monitor performance against key performance indicators and identify opportunities to improve processes and ways of working. What you'll be doing: Leading and developing the Purchase Ledger team, providing coaching, support and regular performance feedback. Overseeing the end-to-end purchase ledger function, ensuring transactions are processed accurately, on time and in line with policies and procedures. Managing supplier payment processes, statement reconciliations and the resolution of supplier queries. Monitoring team performance and producing reports to support service delivery and continuous improvement. Reviewing and improving processes to increase efficiency, strengthen controls and enhance the customer experience. Working collaboratively with Finance colleagues and operational teams to support wider financial reporting and business objectives. About you: You'll have significant purchase ledger experience, including previous experience managing a team within a busy finance environment. You'll be confident using accounting systems and Microsoft Excel, with excellent organisational skills and a strong understanding of financial controls. You'll be a proactive leader who enjoys developing others, building positive stakeholder relationships and driving improvements that make a real difference. If you're looking for an opportunity to lead a high-performing team in a values-driven organisation where you can shape processes and contribute to meaningful outcomes, we'd love to hear from you. Why join Hft? You'll be joining an organisation with a strong social purpose, ambitious plans for the future and a culture built on our values of being Diverse, Kind, Positive and Visionary. Selection Process We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft. If you're looking for a role where your commercial expertise can make a genuine difference to people's lives, we'd love to hear from you

Join Our Team as a Waste Cleaning Operative! Are you passionate about keeping your community clean and sustainable? Do you thrive in a fast-paced outdoor environment? If so, we have the perfect opportunity for you! Our client is seeking dedicated Waste Cleaning Operatives for a temporary full-time position based in Nibley, South Gloucestershire. Position Details: Contract Type: Temporary Hourly Rate: £12.26 per hour Working Pattern: Full Time 37.5 hours per week Rota across 7 days Location: Primarily at Yate Dean Road site, with potential assignments at Mangotsfield, Thornbury, or Little Stoke. What You'll Do: As a Waste Cleaning Operative, you will play a crucial role in maintaining the cleanliness and safety of our waste disposal sites. Your responsibilities will include: Guiding the Public: Assist community members by directing them to the correct disposal points for their waste. Traffic Management: Ensure a smooth and safe flow of traffic through the Household Waste Recycling Centre (HWRC). Record Keeping: Maintain accurate records for the removal of materials from the site. Container Control: Support the Supervisor and Team Leader in managing container exchanges, ensuring efficient segregation and storage of materials. Site Maintenance: Keep your areas tidy and prevent overspill of materials. Compliance: Ensure the organisation complies with all legal duties regarding health, safety, and welfare for both employees and the public. Who You Are: We are looking for individuals who possess: Front-facing customer service experience, ideally in a waste-related role. The ability to work outdoors in all weather conditions. Strong conflict resolution skills to handle potential disagreements professionally. A commitment to promoting recycling and site rules to visitors. The ability to work collaboratively with colleagues and comply with organisational policies and procedures.Why Join Us? Impact Your Community: Make a difference by ensuring a cleaner, greener environment for everyone. Team Environment: Work alongside a friendly and supportive team who share your passion for sustainability. If you are ready to embrace a rewarding role where you can make a tangible impact, we want to hear from you! Don't miss this opportunity to be part of a vital service in your community. How to Apply: To apply for the Waste Cleaning Operative position, please send your CV and a brief cover letter outlining your relevant experience. Join us in creating a cleaner, greener future! Apply today! Our client is an equal-opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Powered by Water, Driven by PurposeAt Bristol Water, we've been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.Ready to make a splash? Join our team today.Role PurposeThe Metering Surveyor is responsible for undertaking site surveys and water meter installations across domestic and commercial properties as part of the company's metering programmes. The role involves assessing water supply arrangements, identifying suitable meter locations, engaging with customers, and ensuring accurate data capture using mobile technology.The successful candidate will play a key role in supporting water efficiency initiatives, customer service delivery, and regulatory metering objectives while maintaining high standards of safety and professionalism.Key Responsibilities Metering Surveys & Installations Conduct external and internal site surveys to determine suitable meter installation locations.Install water meters where existing infrastructure allows.Assess domestic, commercial and agricultural water supplies as part of selective metering programmes.Perform water supply route investigations and verification checks.Identify and record site conditions that may impact installations.Technical Assessment Trace underground pipes and services using detection equipment such as CAT & Genny.Investigate and verify water supply configurations.Provide detailed instructions and technical information for follow-on works where required.Support Network Maintenance contractors by providing guidance on supply locations and site-specific requirements.Customer Engagement Liaise professionally with customers during site visits and appointments.Explain survey findings and metering requirements in a clear and customer-focused manner.Promote a positive customer experience while representing the company.Data & Reporting Accurately update work activities using mobile technology and company systems.Capture survey findings, installation details and site records.Ensure all documentation is completed in accordance with company standards and regulatory requirements.Team Working & Safety Attend team meetings, briefings and one-to-one reviews.Follow all health, safety and environmental procedures.Work independently in the field while contributing effectively as part of a wider operational team.Support continuous improvement initiatives and share best practice with colleagues.Person Specification Essential Skills & Experience Full UK Driving Licence.Strong communication and interpersonal skills.Excellent customer service focus.Ability to work independently and manage workload effectively.Strong teamwork and collaboration skills.Ability to follow instructions and company procedures.Confidence to make informed decisions in the field.Methodical and organised approach to work.Basic IT literacy and experience using mobile devices and software applications.Willingness to undertake additional training and development.Desirable Skills & Experience Water Hygiene certification.NRSWA Units 1 and 2 qualifications.Understanding of risk assessments and safe working practices.Knowledge of highway working requirements.Experience of utility surveying or water network operations.Understanding of client-contractor relationships and operational delivery models.Closing Date: 28th July 2026We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values, which are essential to our success, are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.TPBN1_UKTJ

1st Step Solutions Ltd (Mechanical & Electrical Recruitment Specialists) We are working with an established Bristol business that is recruiting for the following permanent role. Required: Electrical Tester/Inspector Employment: Permanent Office location: Bristol office-based with national travel; regular travel to customer sites and working away from home (circa 80nights p/a) as required. Salary: up to £50k Standard Working Hours: 40 hours salaried per week Holidays: 25 days + Bank Holidays Additional benefits: health care cash plan, bonus scheme, rewards scheme, company discount, giving back days, buy more holiday etc Travel & Lodge: Company van (with personal use). When away, all expenses and hotels organised and paid for by the company Other: laptop, mobile phone & test equipment provided. You must be able to obtain DBS - paid for and organised by the employer The Company Established for over 40 years, supporting theatres, education and arts with lighting, audio, staging, trussing & rigging within the production lighting and entertainment sector. Turning over circa £20m p/a, with 100 employees across multiple UK offices. Job Summary As a Venue Inspector (Electrical) you will carry out Electrical Installation Condition Reports (EICRs), In Service Inspection & Testing of electrical equipment (PAT testing) and installation activities on specialist electrical installations in venues such as theatres, entertainment venues, educational establishments, houses of worship and conference facilities. You will work in accordance with industry guidance and internal company policies as advised by the Qualified Supervisor or other designated responsible person. The role includes installation and remedial works, assisting with quotations for remedial works, and may include mechanical inspections, planned preventative maintenance (PPM) and OPUS inspections. Regular internal training is required. This is a permanent, hands-on role involving significant travel and working away from home; annual leave may be restricted during peak periods. Evening and weekend work may be required on occasion with notice. Key Responsibilities Site Inspections & Testing — Conduct EICRs, electrical installation inspection and testing, and PAT testing in line with industry guidance and best practice. Installation & Remedial Work — Carry out installation tasks, general site work and remedial works; act as the designated responsible person on site when directed. Quotations & Reporting — Assist with production of quotations for remedial works and complete reports and technical documentation to a high standard. Mechanical & PPM Support — Conduct mechanical inspection activities, PPM and OPUS inspections where required and as trained. Technical Advice & Customer Service — Provide a high level of technical advice on electrical safety to customers in person and/or in writing and maintain exceptional customer service. Process & Training Support — Assist the Compliance & Engineering Manager and Electrical Qualified Supervisors with verification of reports, development of inspection procedures, process manuals and internal training plans. Sub-contractor Support — Provide technical support to sub-contractors carrying out inspection activities and support subcontractor identification and onboarding. HSEQ & Compliance — Complete all technical, health, safety, environmental and quality (HSEQ) documentation required by the business; observe and participate in the Company’s safety culture and report issues to Line Management or HR. Experience & Skills Willing and able to work across multiple disciplines including electrical, mechanical and AV - internal training provided Proficient with software systems such as Microsoft, Electraform, AI tools Experience preparing and completing EICRs, PAT testing and electrical installation inspection and testing (specifically in a commercial environment) Experience with installation and remedial electrical works and with preparing quotations for remedial works. Ability or willingness to carry out mechanical inspection activities, PPM and OPUS inspections. Strong technical knowledge of electrical safety and the ability to provide high-quality advice in person and in writing. Proven reporting and documentation skills, with attention to HSEQ requirements. Comfortable working alone and as part of a team; able to act as the designated responsible person on site when required. Commitment to safety, compliance and participation in internal training. Some tasks will require erection/use of appropriate access equipment and working at height. Evening and weekend work may be required on occasion; notice will normally be given. Qualifications Time served Level 3 apprenticeship (or equivalent) 18th Edition Wiring Regulations Level 3 Inspection and Testing or 2391 (or equivalent) Other Permanent Roles in Bristol include Elec Supervisor/Site Manager (£55k - £70k) Elec Project Manager (£85k) Mech Supervisor/Site Manager (£55k - £70k) Mech Project Manager (£85k) MEP Quantity Surveyor (£negotiable) MEP Commercial Manager (£negotiable) How do I apply Apply online or call our Bristol team on (phone number removed) Who are 1st Step Solutions Ltd? Established in 2004, we are a market leader in M&E/Building Services recruitment within the UK construction industry. With over two decades of expertise, we specialise in the supply of both freelance and permanent professionals across all levels of the Built Environment - from Electricians and Plumbers to Supervisors, Project Managers, Quantity Surveyors, and Contracts Managers. Whether you're looking for your next role or seeking skilled labour & staff to support your project, we deliver tailored recruitment solutions to meet your needs. Compliant | Integrity | Service | Professional | Expertise

Job Title: Area Manager – Fashion Retail Management Location: Covering South West England & South Wales This position is managing up to 35 high street retail sites. Please only apply for this role if you have experience managing multi-site clothing retail. The successful candidate will need to commit to a high degree of flexibility regarding travel throughout South West. Hours: Full time & permanent (40 hours per week) Salary: Competitive Benefits: Company Car, Pension, Retail Discounts An excellent opportunity has presented itself to join our client, as their Regional Manager. An industry leader in the fashion sector, we are actively recruiting for a Regional Manager to join the management team, reporting directly to the CEO. As the Regional Manager, you will maximise business profitability of your stores by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of all stores within your region, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities To achieve and exceed sales and profit budgets in the stores and the area overall Driving sales performance, ensuring operational excellence, and the delivery of exceptional customer experiences. Plan, monitor and regulate the financial performance of stores, identifying opportunities, remedying issues, and maximizing the return from existing resources ensuring profitability with the region Take a leading role in setting business objectives and budgets in line with Retail strategy. Responsible for ensuring measures take place in order to reduce operating costs and protect profitability, taking effective action to combat shrinkage and controllable expenses. Accountable for the recruitment, training, development and engagement of the Management teams and the colleagues in their Region. Communicating with head office, ensuring relationships are established with all key stakeholders Utilising data to make informed decisions with profitability at the forefront of your decisions. Arrange structured visits to your stores ensuring stores are focused on efficiency, productivity and operational compliance Take responsibility for the development and succession planning of Store Managers through coaching and empowering them to manage their stores effectively and achieve KPIs. Ensures full audit compliance across health & safety, loss prevention and HR documentation and practices. Managing and developing your management team within your region, dealing with all conduct or capability issues in line with Company procedures and within a timely manner. Assisting with ad hoc projects with the central Retail Ops Team. Take a leading role in setting business objectives and budgets as well as agreeing with Store Manager plans and strategies to achieve the same. Take responsibility to ensure that high standards of customer service and satisfaction are achieved and maintained in all stores Plan, monitor and regulate the financial performance of stores, identifying opportunities, remedying issues, and maximizing the return from existing resources Plan store strategies/layouts in line with divisional sales strategies and ensure the stores implement the agreed seasonal and promotional plans. Identify new opportunities to profitability expand each store business potential and feed back to Head Office any other business opportunities, e.g., potential new sites. Ensure that stores are crewed effectively to maximise sales and maintain store standards, within the set cost parameters. Take responsibility for ensuring every possible measure is taken to reduce the operating costs stores and protect profitability. Taking effective action to combat shrinkage and controllable expenses. Ensure that the company procedures for cash and stock handling are followed within stores and security procedures are being followed within stores. To recruit Store Management in conjunction with HR, in line with the needs of the individual store and company Take responsibility for the effective Induction and ongoing training of Store Management in line with company Induction Guidelines Identify and develop individuals with potential for succession, and in conjunction with HR maintain an accurate succession plan for the area Monitor the ongoing performance/behaviour of Store Managers and take disciplinary action as required within company procedures and personal limits of authority Ensure Store Managers recruit, induct and train their store teams in line with company procedures and programmes. Ensure Store Managers monitor their team’s performance ongoing, and carry our Annual Performance Ensure that stores maintain a safe working/shopping environment in line with the HASWA and company procedures, and carry out Risk Assessment of new stores or as directed by the Health and Safety Department. Flexibility is essential since the job-holder's working hours will be determined by the requirements of the business. Experience & Requirements Previous experience as an area/ regional fashion manager, fashion experience is essential, with fast fashion preferred. Experience with managing teams of up to 50 staff members and multiple sites. Ideally experience with managing 30+ sites on a regional basis. Experience with budgeting, managing and driving the sales process Confident in leading large teams and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI’s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 40 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED

Do you want to work in an award winning Agency with fantastic earning potentials? If so, keep reading! Many of our senior leadership team and Directors joined as Trainee Consultants at Prospero and thus were promoted through the ranks multiple times, we invest heavily in home grown talent and aim to promote from within at every opportunity! Twice listed in the 100 fastest growing companies in Britain, the Prospero Group are a multi-sector recruitment business specialising in public sector and technical recruitment. Working in recruitment is tough but can also be extremely financially rewarding for those competent and dedicated individuals. Prospero has a long term 85% staff retention, and this is testament to our dedication towards our investment in training and development, meeting the career aspirations of our staff, the culture, a supportive and mentoring environment, resources and packages on offer. Voted as 'Outstanding' by our employees in the 'B100 Best Companies To Work For' Prospero Group are recruiting for a Recruitment Consultant to join our brilliant Bristol team! What You'll Do: As an Education Recruitment Consultant, you'll manage and grow a temporary staffing desk, supplying teachers, teaching assistants and support staff to primary, secondary, and specialist schools. Your responsibilities will include: Building and developing strong relationships with schools and academy trusts. Sourcing, interviewing, and registering high-quality education professionals. Matching candidates with daily, short-term, and long-term temporary vacancies. Managing bookings and ensuring excellent service delivery to both schools and candidates. Proactively generating new business through sales calls, networking, and client visits. Negotiating rates and managing the full recruitment process. Ensuring all safeguarding, compliance, and vetting requirements are met. Providing an exceptional level of customer service while maintaining long-term partnerships. What We're Looking For: To succeed in this fast-paced and dynamic business, we need candidates with an entrepreneurial spirit, strong business acumen, and a money-motivated attitude. Exceptional communication skills, drive, and ambition are also essential. For this role, you must have previous experience within a recruitment or B2B sales role. This is a great opportunity to immerse yourself within a rewarding and fast paced role with the opportunity to grow and learn from the best! For this role you must hold a UK Driving licence. What We Offer: Industry-leading OTE and uncapped commission Great holidays plus your birthday off! Target-based incentives and rewards Career progression based entirely on your personal achievement Opportunity to become a team leader or manager very quickly Industry-leading training throughout your career A culture that motivates, excites and stimulates Monthly company social eventsIf you're ambitious, financially motivated, competitive, and interested in joining a growing business with a group of like-minded people, then Prospero has the career you're looking for! IND-INT

Sales & Service ManagerWhy join us?Were more than just a shoe brandwe have been at the forefront of innovative shoemaking since its foundation in 1825. Thats right! 200 years! If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!About the role :We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands-on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.Were looking for someone with:Previous experience in retail leadership, supervisory, or keyholder roles preferred.Comfortable in driving KPIs and results.Strong interpersonal and communication skills with the ability to lead and inspire a team.Strong communication and Solid organizational and problem-solving abilities.Flexibility to work a7-day shift pattern, including weekends and bank holidays.Comfortable working in a fast-paced retail environment.Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.BenefitsWe reward our Assistant Store Manager with a comprehensive package, including:Retail TrustLife AssuranceClarks Discount CardStore Bonus SchemeHoliday PayEyecare VouchersClarks Workplace Pension SchemeJoin us and bring your positive energy to Clarks where every day is an adventure!TPBN1_UKTJ

We're looking for an experienced and motivated Sales Ledger Team Leader to lead our Sales Ledger function and deliver an efficient, accurate and customer-focused accounts receivable service. This is an exciting opportunity for someone with strong sales ledger experience, excellent organisational skills and the ability to support and develop others while driving continuous improvement. You'll be responsible for overseeing day-to-day sales ledger operations, ensuring cash receipts are allocated accurately, reconciliations are completed on time and outstanding accounts are effectively managed. You'll also lead and support an Accounts Assistant, build strong relationships with colleagues and external stakeholders, and work collaboratively across the organisation to ensure a high-quality finance service. What you'll be doing: Leading the day-to-day Sales Ledger function and supporting the development of the Sales Ledger team. Overseeing cash receipt allocations, reconciliations and the management of outstanding debtor accounts. Preparing aged debtor reports and supporting the timely recovery of outstanding balances. Managing the Sales Ledger inbox and resolving customer and stakeholder queries promptly and professionally. Building strong working relationships with internal teams, including Housing and Finance colleagues, to resolve account issues and improve processes. Identifying opportunities to improve ways of working, monitor performance and deliver an efficient, high-quality service. About you: You'll have previous sales ledger or accounts receivable experience, ideally with experience leading or supervising a team. You'll be confident using accounting systems and Microsoft Excel, with excellent attention to detail and the ability to prioritise workloads in a busy environment. You'll be a proactive communicator who enjoys building positive relationships, developing others and delivering excellent customer service. Why join Hft? You'll be joining an organisation with a strong social purpose, ambitious plans for the future and a culture built on our values of being Diverse, Kind, Positive and Visionary. Selection Process We will be shortlisting applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team. Successful candidates will then progress to a final competency-based interview, along with an opportunity to meet the team and learn more about Hft. If you're looking for a role where your commercial expertise can make a genuine difference to people's lives, we'd love to hear from you

Talented People are hiring on behalf of an industry leader for Service Order Administrator who are going through very exciting growth plans! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, process-driven environment? Our client, a leading automotive organisation, is expanding their Contracts Team and looking for someone detail-oriented to support customers through the crucial final stages of their leasing journey. Job Title: Service Order Administrator Location: Just outside Bristol Salary: £28,000 with a salary review after probation Office Hours: 09:00 – 17:30 Monday – Friday Key Responsibilities: As a vital part of the operations team, you’ll ensure a seamless experience for customers during the contract signing process: Update and manage internal order tracking spreadsheets, including the Group Stock List Use the internal Dealer Portal for order management Check all vehicle orders for accuracy before sending to the supplying dealer, including finance documents, vehicle specifications and figures Set internal order holds to alert the Sales Team Liaise with the Sales Team on a variety of queries Liaise with suppliers and update Sales/Teams based on the latest information Chase confirmation of contract details Source alternative vehicles when current orders are delayed Keep the internal CRM system up to date with supplier information Manage the orders mailbox, responding to and actioning emails promptly Switch, amend, or cancel vehicle orders as required What We’re Looking For: Previous experience in a customer service or administrative role Strong administrative experience, particularly with Microsoft Office packages Exceptional attention to detail and accuracy under pressure Proven ability to prioritise and meet deadlines within a busy workload Excellent written and verbal communication skills * Experience in a phone-based or customer-facing role Apply now

Lift Repair Engineer Bristol Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Cardiff. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix Carry out minor repairs to achieve continual operation Liaise directly with the customer while on site to build a good working relationship What you will need to be successful Hold NVQ3 in Lifts maintenance mechanics in your country Hold a drivers license You have good skills in electricity and electrical engineering You are a committed professional, with safety as your priority You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. What’s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. Competitive salary package We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone and a company vehicle The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what’s next

Position: Depot Manager Location: Bristol Salary: Up to £57,000 + Company Car + Performance Bonus (10% of base salary) Hours: Monday to Friday 8am-5pm (39 hours) Benefits: 25 days holiday + bank holidays, Personal pension scheme (3.5% employee = 5.5% employer / 5% employee = 7.5% employer), Life assurance (5x basic salary from day one), Discount shopping portal, Free on-site parking, Ride to Work scheme, Employee Assistance Programme & Mental Health First Aiders and access to training and continuous development Depot Manager Opportunity Are you a hands-on leader with a passion for keeping fleets moving? We’re looking for a motivated and experienced HGV Depot Manager to take charge of our busy Bristol depot and drive operational excellence in a thriving, growing business. We’re one of the UK’s leading providers of fleet maintenance and workshop solutions, trusted by some of the biggest names in logistics and transport. With continued growth across our network, we’re investing in people who share our commitment to quality, safety, and customer satisfaction. Depot Manager duties As Depot Manager, you’ll be at the heart of operations – leading a skilled team of technicians, service advisors, and support staff. You’ll ensure the workshop runs smoothly, customers are delighted, and every vehicle leaves the depot road-ready and compliant. This is a fantastic opportunity for a confident leader with strong technical understanding to make their mark and progress their career. Manage day-to-day workshop operations, ensuring work is completed safely, efficiently, and to the highest standard. Lead, motivate, and develop your team – driving performance and continuous improvement. Maintain strong client relationships and act as the go-to contact for service and operational issues. Deliver on key performance metrics including productivity, compliance, customer satisfaction, and profitability. Oversee resource planning, workshop scheduling, and cost control. Ensure full compliance with all Health & Safety, DVSA, and industry standards. Report on branch performance and contribute to wider business planning.Depot Manager experience required Proven experience in a management or supervisory role within an HGV or commercial vehicle workshop. Strong technical understanding of HGV maintenance and compliance. Exceptional leadership and communication skills. A proactive, customer-first approach and commercial mindset. Confident with IT systems and workshop management software. Full UK driving licence (HGV licence advantageous but not essential).Join a company that values your expertise, gives you the autonomy to lead, and supports your career every step of the way. Apply today and take the next step in your management career with a business that keeps the UK moving

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Why CBRE? When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realise your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry. Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. Job Title: Associate Project Manager CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Associate Project Manager to join the team located in Filton, Bristol. Purpose Of The Job Responsibility for generating and delivery of projects across customer sites, providing a full turnkey end to end solution including full site responsibility/ownership, health and safety, day to day management on site of all contractors and on time delivery. Communicate to Head of Projects/Senior Project Manager/Project Manager and customers the deliverables, dependencies and risks as each project progresses. Key Responsibilities Identify and develop a short term pipeline of Project opportunities from the portfolio of customers within the Business Unit. Use the LCR and FMR to build long term capex plans for customers. Leverage opportunities through visibility and presence on customer sites. Liaise with colleagues managers to determine and identify project opportunities. Use case studies to promote business and host key decision makers on show site tours. Liaise with key stakeholders on their requirements and explain feasibility of their schemes to become a trusted advisor. Work with developers, designers and sub-contractors to define and document scope(s) of work(s).Develop and understand the full scope of works in line with the desired project business case and in turn outcome. This is to be within agreed budget requirements and required profit margins. Manage, run and draw up tenders on behalf of the customer as required. Carry out full tender analysis of all sub-contractor returns. Work within the current CDM process. In the main taking on the role of principle contractor. Identify, reduce and manage all statutory and commercial risks associated with the project they are leading. Ensure CBRE QHSE practices and processes are fully embedded in each project. Ensure full compliance with project management policies and procedures. Manage the day-to-day operational aspects of the project(s) "end to end". Activities to include but not be limited to estimating, business development, quantity surveying, sub contractor management and site manager duties. Work closely with relevant stake holders to ensure effective and efficient implementation of the project(s). Ensure customer acceptance is adhered to, in writing and in line with the project plans. Mutually agree payment schedules and applications for payment to the benefit of the project and the business. Ensures project documents are complete, current and appropriately stored. Provide timely monthly reports to the Head of Projects/Business Unit Director in an agreed format. Manage commercial terms to eliminate risk Accountabilities Accountability to the Head of projects. Generate project opportunities by building strong effective working relationships with our customers and site teams. Full P & L responsibility Have full accountability and responsibility for the safe management and delivery of project works in line with business processes and procedures working alongside contract teams and client to generate pipeline sales and opportunities. Person Specification Education Recognised technical qualification in Construction, Mechanical or Electrical or similar (desirable) Degree level qualification in Project Management (desirable) Training Business standard of written and verbal literacy and numeracy CDM regulations training (desirable) SMSTS certified (desirable) Nebosh certified (desirable) CSCS black card holder (desirable) IOSH (desirable) ILM2 - Principles of Team Leading (desirable) Experience Good understanding of construction processes and health & safety requirements. Strong organisational and stakeholder management skills. Experience using Microsoft Project. Proven project management experience in either an M&E, FM, construction or critical environment (desirable) Previous experience within construction, FM, maintenance, project coordination, estimating or site management. Experience of developing new project opportunities (desirable) Proven experience of running a P&L (desirable) Demonstrable evidence of having managed a team (desirable) Experience of creating, presenting and managing on bids, tenders and proposals. Aptitudes Interpersonal and communication skills Strong influencing skills Ability to inspire confidence Can manage a high degree of variability High degree of integrity Highly motivated and self-aware Highly organised with attention to detail Results focused

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Join Our Team as a Customer Service Associate! Are you passionate about delivering exceptional customer service and helping people navigate their financial futures? At Gallagher, we are looking for a dedicated Customer Service Associate to join our team and deliver a first-class member experience. This is your chance to make a meaningful impact by supporting members with their pension scheme queries while growing your career with a global leader in insurance, risk management, and consulting. As a Customer Service Associate, you will be the first point of contact for members with queries about their pension scheme benefits. You’ll provide guidance on portal management, benefit information, and administrative processes, ensuring every interaction is handled with professionalism and care. How you'll make an impact • Handle member queries via phone, live chat and other communication channels., • Manage and respond to follow-ups, complaints, and escalations., • Provide updates to members and authorised parties, including outbound contact when required., • Process initial death cases and ensure accurate record-keeping., • Deliver tailored member experiences based on their scheme enrolment., • Ensure compliance with FCA, GDPR, and other regulatory guidelines., • Maintain a strong understanding of pension administration processes to manage expectations and provide clear explanations., • Collaborate with team members and adapt to team availability as needed., • Continuously improve your skills with the support of your Team Leader. About You • Customer service experience in a contact centre, retail, hospitality or financial environment (essential)., • Excellent time management and attention to detail., • Strong communication and objection-handling skills., • Experience working within regulatory guidelines would be desirable, but full training given.., • Background in financial services or pensions administration (desirable, but full training is available)., • Proficiency in Microsoft Office and the ability to quickly learn pension administration systems., • Eligibility to work in the UK. Why Join Gallagher Benefits Consulting? At Gallagher, we pride ourselves on living The Gallagher Way, a commitment to integrity, teamwork, and doing business the right way. We are a close-knit, supportive community where collaboration and innovation thrive. Here, you’ll find opportunities to grow your career, make a meaningful impact, and be part of a company that values its people as much as its clients. Ready to Make a Difference? If you’re ready to take the next step in your career and join a team that values your expertise and passion, we’d love to hear from you. Apply today and become a champion of The Gallagher Way! Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, _. • Competitive compensation, • Comprehensive benefits programs designed to support your well-being, • Career development opportunities and ongoing learning, • A collaborative, people-first culture with accessible leadership, • The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our _ to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre • Work at the forefront of Customer Experience (CX) Solutions., • Leverage AI and modern technology., • Germany. Fluent German Speaker. Remote, • German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: • 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery., • TCP/IP networking knowledge and VoIP technology exposure., • Understanding of TCP/IP and internet fundamentals, • Software, telecommunications and IP Telephony, • Demonstrated technical problem-solving proficiency., • Excellent analytical and advanced troubleshooting skills with end-users/customers., • Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛 What you will do: • Provide exceptional customer support via emails and calls, • Manage partner requests according to assigned tasks, • Handle account services, data updates, identification issues, and account closures, • Maintain clear and structured case documentation, • Collaborate with internal teams to ensure efficient issue resolution, • Meet team KPIs, • Always be up-to-date with cutting-edge technology, • Securely work with customers’ sensitive information, • Apply the latest and greatest customer happiness practices What you need to succeed in this role: • Excellent English and German skills (C1 for both spoken and written), • Experience in customer support, • Analytical and research skills, • Strong attention to detail and reliability when handling sensitive or legal information, • Positive and responsible attitude, • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: • Background in banking or financial services, • Experience with CRM systems Benefits and Perks: • Fixed schedule: Monday–Friday, 9 AM – 6 PM CET, • Opportunity to work fully remote, • Inclusive international environment, • Compensation in USD, • Good bonuses for referring friends, • Paid intensive training and probation, • Work-life balance, • Responsive management interested in your growth and long-lasting cooperation, • Greenhouse conditions for self-development *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: _ DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp _.

WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, NIXStats, XOVI, SocialBee, Sitejet, and Comet Backup. Today, we power 85 million+ websites across 900,000+ servers worldwide, backed by a 600+ strong team of dedicated professionals spanning multiple continents. At WebPros, we embrace a fully remote, borderless workplace with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to thrive from anywhere while staying deeply connected through our strong collaborative culture. Hey there, I’m _, the Operations Manager here at WebPros, and your hiring manager. I’ve grown with this company over the last 8 years, starting in a role focused on supporting teams, and gradually taking on broader responsibilities across business operations. That journey has shaped how I lead today: with a deep appreciation for the behind-the-scenes work that enables others to thrive. What excites me most about leading the Operations team is being able to create structure in our growing organization and empowering others to operate with clarity and confidence. Your Role The Operations team supports internal processes across the company, and we’re looking for a detail-oriented, organized, and resourceful Procurement Specialist to support procurement. This role ensures that purchasing workflows run smoothly from request to approval, and stakeholders across the organization get the tools and services they need with full compliance and accountability. Below, you’ll find everything you need to decide if this role is right for you. From our culture and work style to the specifics of the position and hiring process. We believe in transparency, so we’ve put in the effort to give you a real, inside look at what it’s like to work here. Your Impact in the First 180 Days: We don’t believe in endless checklists of requirements. Instead, here’s what success looks like in your first 6 months: • 30 Days:, • Get fully onboarded with our internal tools (e.g. Confluence, Jira, Slack, shared folders), • Familiarize yourself with current procurement and vendor coordination processes, • Meet key cross-functional stakeholders involved in procurement (Finance, Accounting, Legal, Engineering, etc.), • Shadow live procurement cases and observe internal review and approval steps, • 60 Days:, • Begin managing smaller procurement requests independently with little oversight, • Establish working rhythms with Accounting, Legal, and stakeholders, • Identify opportunities to improve the flow of communication and clarity in handoffs, • 120 Days:, • Confidently support complex procurement requests by coordinating between teams, and tracking progress in Jira., • Provide feedback on internal workflows based on real cases, especially where gaps or ambiguities affect turnaround., • Assist with maintaining procurement documentation and updating stakeholders on evolving best practices, • 180 Days:, • Act as a reliable coordination partner for procurement workflows, ensuring vendors are supported and internal processes are followed., • Champion consistent usage of internal tools and guidance, helping stakeholders engage the system effectively., • Collaborate with the Operations team to support future improvements or scale processes as needed. As a fully integrated member of the Operations team, you will play a key role in sustaining and evolving our procurement workflows. You will consistently collaborate across departments to ensure requests move smoothly from intake to execution, while identifying areas where tooling, documentation, and processes can be refined. As volume or complexity increases, you’ll help shape scalable practices that make procurement more accessible and efficient for stakeholders. By 180 days, I expect the individual in this role to be known as the primary procurement resource for US agreements. You’ll thrive here if you: • Are highly organized, resourceful, and thrive in a fast-paced environment, • Think critically and exercise sound judgment when handling complex tasks, • Are passionate about process improvement, • Can comfortably engage with vendors and high-level stakeholders, • Have experience working with global time zones and cross-functional teams, • Bring expert-level understanding of end-to-end procurement, and understand the basics of contract review, • Have proven, hands-on Jira experience, including managing issues, boards, and workflow status transitions, • Have hands-on experience using AI tools in daily work You might struggle here if you: • Prefer working with a perfectly defined process or rigid hierarchy, • Find task management or documentation tedious, • Are uncomfortable juggling multiple stakeholders and shifting priorities, • Require frequent, detailed instructions before you can get started, • Are only comfortable working in a dedicated procurement platform, • Are reluctant to adopt or experiment with AI tools in your workflow How We Work Team Setup & Location: We are a distributed, international team working across the US and Europe. Our current team consists of: • VP of Operations (UK), • Operations Manager (USA), • 2x Operations Project Managers (Bulgaria), • Developer Relations Manager (Bulgaria) We believe diverse backgrounds make stronger operations. Work Style & Communication: We embrace a remote-first and async-friendly work culture rooted in flexibility and autonomy. • We rely on Jira and Slack to collaborate asynchronously across time zones., • The Operations team meets bi-weekly, and we hold bi-weekly 1:1s for direct report check-ins., • The Procurement team meets weekly, to discuss open procurement tasks and workflow improvements. Collaboration & Impact: While the Operations team sits within the Technology organization, our scope touches nearly every department. The Procurement Specialist will support functions and teams across all WebPros. • We partner cross-functionally to co-create scalable processes and inclusive policies., • Team members are encouraged to take ownership, lead initiatives, and shape how we work. Tools We Use: We rely on a practical tool stack to run Operations smoothly: • Jira: Project tracking, intake via Kanban boards, Ops Helpdesk, • AI Tools (e.g., Claude): Data reconciliation, document review, process documentation, and more, • Operations Helpdesk: Customer portal for internal service, • SharePoint: Vendor & contract management, • Confluence: Documentation, • Excel: Budget tracking (budget vs actuals), • Slack: #ops-team and async Our Culture WebPros is built on diversity, not just in principle but by design. We’ve grown through acquiring industry-leading brands, bringing together teams from 42+ nationalities, 20+ countries, and 10+ brands. Instead of enforcing a one-size-fits-all culture, we embrace unique perspectives, different working styles, and localized expertise to drive global innovation. We are a fully remote, async-friendly company where transparency, open communication, and collaborative problem-solving define how we work. Whether you thrive in the fast pace of a startup or the stability of an established product, WebPros offers a dynamic, evolving career journey that you can shape based on your strengths. We are committed to fostering an inclusive, equitable workplace where every team member feels valued, heard, and supported because our diversity is our strength. Compensation & Benefits We believe benefits go beyond just perks. At WebPros, we invest in your growth, flexibility, and well-being, so you can do your best work and build a meaningful career. While we strive to provide equal global benefits for all team members, some may vary by location, and we’ll clarify the details with you during the interview process. • Competitive salary, • Remote-first flexibility: Work from anywhere in US/Europe (or hybrid in available offices)., • Health Insurance: public or private coverage, depending on your location., • Paid Time Off: 20+ days depending on your location., • Learning Support: Udemy subscription & peer learning., • Public Transport & Meal Vouchers: Location-dependent benefits., • Team Culture: Regular team and on-site company events. Your Hiring Experience Hi, I’m _ your Talent Partner at WebPros. I’ll guide you through the interview process, ensuring a clear, transparent, and meaningful experience. Interview Process: • Intro Chat (30 min): An informal chat with Zornitsa, your Talent Partner, designed to get to know you better. We’ll discuss your background, motivations, and career aspirations while providing a clear overview of WebPros, the team structure, and what you can expect throughout the hiring process. This is your chance to ask questions and ensure the role aligns with your professional goals., • Manager Interview (45 min): A chat with Justine, your Hiring Manager, focused on evaluating your skills and experience, communication style, and alignment with the role. This is also a chance to clarify expectations and ask any questions you may have., • Team Interview (75 min): Join your Hiring Manager and 2–3 cross-functional team members or stakeholders you’ll collaborate with in the role. Part of this session is a hands-on exercise: you'll share your screen and work through a realistic procurement scenario. This session explores team alignment, collaboration style, and interpersonal dynamics, while also gathering multiple perspectives on how you’d contribute to the team. Our Commitment to a Diverse & Inclusive Culture: At WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together. We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow. Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive. We are looking forward to your application! Best, Justine & Zornitsa

About Us At Versa Networks, we're revolutionizing the way businesses connect, secure, and optimize their networks. Our mission is to secure anywhere, anytime access to anything. As a leader in Secure SD-WAN, SSE (Secure Service Edge), SASE (Secure Access Service Edge) and Next-generation Managed Services, we are empowering organizations across the globe to transform their IT infrastructure for the modern cloud era. Our innovative products enable enterprises to deliver a seamless, scalable, and secure digital experience, no matter where their users, devices, or applications are located. Founded by industry veterans and backed by premier venture capital firms, Versa is a market leader driving innovation and growth as it positions itself for a future IPO. We believe in fostering a culture of innovation, collaboration, and customer success. Our team is comprised of passionate, forward-thinking professionals dedicated to driving the future of networking technology. We encourage creativity, offer opportunities for growth, and provide a dynamic environment where our people can thrive and make an impact. At Versa Networks, we don’t just build products – we build relationships, elevate businesses, and shape the digital future. Join us and be part of a fast-paced, cutting-edge company that's making a real difference in how the world connects and communicates. Job Summary We are looking for passionate, entrepreneurial, and tech-savvy Sr. Systems Engineers to help our customers and partners evaluate, adopt and expand the use of our technology. Responsibilities • Provide pre-sales technical support and technical expertise to our customers and partners with objective to achieve sales targets., • Establish trusted advisory role with strategic customers and partners (CIO, CISO)., • Enable and/or update partner network on product evolution., • Perform workshops with prospects or customers on product evaluations and do demonstrations., • Perform hands-on tests to validate customer proof-of-concept setups, network designs, and network deployments using new products and feature., • Respond to RFI’s/RFP’s., • Provide market and product feedback to product management and back-office., • Keep up-to-date on competitive solutions, products, and services., • Author whitepapers, knowledge base articles, and other customer/partner facing content. Qualifications • Experience in planning and designing or operating service provider or large enterprise WAN/LAN networks, • Knowledge on solutions on Cloud security with FWaaS, DLP, CASB, RBI and Malware prevention solutions., • Knowledge on technologies used in the security scene, such as proxies, SSL/TLS, VPN’s, Active Director/SAML/LDAP, threat prevention and mitigation, • Understanding networking and security architectures on the SASE framework., • In depth understanding of TCP/IP protocol stack and operation., • Knowledge on WAN technologies and protocols like MPLS, MPLS based VPNs, BGP, OSPF, QoS, NAT, Multicast., • Knowledge in architecting and/or managing large-scale, high performing and resilient Enterprise networking and security solutions., • Knowledge on Linux administration., • Beneficial Skills:, • Knowledge on best practices architectures for SaaS applications., • Hands-on experience in public and private cloud technologies such as AWS, Azure, Openstack, VMware., • Shell scripting, python scripting knowledge. Location: United Kingdom *Applicants must be authorized to work in the UK Why Versa? At Versa Networks, we believe in taking care of our people – both professionally and personally. We offer a comprehensive benefits package designed to support the well-being, growth, and work-life balance of our employees. When you join our team, you can expect: • Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication., • Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered., • Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters., • Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you., • Professional Development: We believe in continuous learning. Access to training, certifications, and educational resources to help you grow in your career and stay ahead of industry trends., • Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that highlight your contributions to our collective success., • Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do., • Parental Leave: Generous parental leave policies to support you during life's important moments. At Versa Networks, our benefits are designed to help you thrive both inside and outside the office. Join us and experience a rewarding, fulfilling career in a supportive environment that values your health, happiness, and success. Versa Networks is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit _. We're looking for a Technical Account Manager who is a true Identity Security Practitioner—someone who lives and breathes identity security, not just manages accounts. This isn't just about support; it's about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring their Saviynt platform becomes an indispensable pillar of their security posture. You'll bridge the gap between deep technical expertise and strategic client partnership, driving successful implementations and ensuring long-term value. • Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey., • Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments. This includes comprehensive RFP responses, detailed professional services estimates, project plans, Rough Order of Magnitude (ROMs), and Statements of Work (SOWs)., • Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services. This involves hands-on oversight, troubleshooting, and acting as the primary escalation point for all project-related technical challenges., • Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization., • Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues., • Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes., • Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform., • Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence., • Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow., • Extensive Identity Security Experience (10–15 years): Proven history of delivering enterprise-class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions, including hands-on engineering, architecture, and complex technical problem-solving., • Proven Project Leadership (10+ years): Demonstrated success leading the scoping, planning, and delivery of large-scale, high-stakes identity security projects for enterprise clients, from initiation through post-go-live optimization., • Client-Facing Acumen: Exceptional skill in building trusted advisor relationships with senior-level clients and partners, combining technical credibility with strategic insight., • Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects, balancing timelines, budgets, and stakeholder expectations., • Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and the production of meticulous technical documentation. Technical Stack Proficiency: Familiarity or direct experience with: • Core Web Technologies: XML, SPML/SOAP, Web and Application Servers, HTML., • Database Management: Oracle, Sybase, MSSQL, MySQL., • Directory Services: LDAP, Active Directory., • Enterprise HR Systems: SAP, PeopleSoft., • Programming Languages: Java, .NET, or C++., • Identity Management Provisioning Systems: (e.g., legacy Sun, Oracle, IBM, Novell, or similar modern platforms)., • Security Software/IT Audit: A strong understanding of broader security principles and practices, or experience in internal IT audit. Security Domain Knowledge • Mandatory IGA Experience: Must have substantial Identity Governance and Administration (IGA) experience., • PAM Knowledge (Desirable): Familiarity with Privileged Access Management (PAM) is a plus., • Integration Technology: Experience with integration technologies such as REST, LDAP, and database connectors., • Directory Services: Knowledge of directory services including LDAP, Active Directory, and Azure AD., • SaaS Platform Expertise: Must have experience working with SaaS security platforms., • Security Frameworks (Desirable): Understanding of security frameworks like Zero Trust, NIST, and ISO27001 is a strong advantage. IGA Product Experience • Core IGA Platforms: Must have experience working with one or more of the following IGA products: SailPoint, Okta, Oracle OIM, or Saviynt., • Other Security Products (Nice to have): Experience with Pathlock, CyberArk, BeyondTrust, or Delinea is beneficial., • Access Management (Nice to know): Familiarity with Access Management, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) concepts. Management & Client Engagement • Stakeholder Management: Proven experience in managing stakeholders, including leading Program Boards and interacting with senior management., • RFP & Contract Management: Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contracts/SOWs. £75,000 - £95,000 a yearIf required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. • UK & Ireland’s premier Oracle, Microsoft & AWS partner, • Market leader in Oracle ERP and Cloud Applications, • Consulting, implementation, and support services, • 3200+ strong, €347m/£302m revenue business, • ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Senior Oracle EPM Cloud (FCCS) Functional Consultant YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE YOU MUST HAVE LIVED IN THE UK FOR THE LAST 2 YEARS. Advance Your Career with Version 1 Are you ready to take your Oracle FCCS expertise to the next level? Version 1—the UK & Ireland’s leading Oracle ERP & Cloud partner and Oracle EMEA Innovation Partner of the Year 2023—is looking for an experienced Senior Oracle EPM Cloud (FCCS) Functional Consultant to drive strategic cloud transformations. Why This Role is a Game-Changer • Lead flagship Oracle Financial Consolidation and Close Cloud Service (FCCS) implementations end-to-end: from gathering requirements and design through to configuration, data migrations, integrations, testing, and post-go-live support., • Deliver business-critical consolidation: guide finance stakeholders on eliminations, currency translation, minority interest, and close calendars., • Implement smart automations: use Smart View, Data Management, EPM Automate, REST APIs and build configurable rules and workflows., • Own client relationships: manage expectations, workshop facilitation, status reporting, and quarterly patch updates. What We’re Looking For • A seasoned Financial Consolidation and Close Cloud Service (FCCS) specialist with a minimum of two full lifecycle projects., • Hands-on expertise in consolidation principles, Smart View, Data Management, EPM Automate., • Proven ability to integrate data with ERP/Planning systems and automate close processes., • Strong communicator: you connect with finance teams, lead workshops, and deliver client-ready documentation., • Highly organised, self-motivated, and adept at managing concurrent tasks in a dynamic cloud environment. Bonus skills: Accounting certification, experience with ARCS/EDMCS/Tax Reporting, or migrating from Hyperion HFM to FCCS. Why Join Version 1? • Award-winning workplace: 10 consecutive years as a Great Place to Work winner, • Cutting-edge Oracle partner: crowned EMEA’s Innovation Partner 2023 for delivering breakthrough Cloudbridge solutions, • Unmatched growth & rewards: Pathways mentorship, certification budgets, hybrid working, profit-share, private healthcare, life assurance, pension, enhanced parental leave., • Values-led culture: high trust, empowerment, ESG & CSR initiatives—plus a “We balance growth for our people, customers and business—every quarter” culture SC Clearance – Essential This role mandates SC clearance or eligibility, with a requirement of minimum 2 years UK residency—opening doors to high-security, government-backed Cloud projects. Join a Fast-Growing Practice Be part of Version 1’s rapidly expanding Oracle EPM and Cloud team, delivering impactful projects across finance, public sector, healthcare, and manufacturing — in a consultancy recognised for innovation, culture, and client success. Let’s Take the Next Step If you're an expert in FCCS ready to guide world-class finance transformations and thrive in a values-driven environment— please reach out In essence: Build legacy-grade Oracle FCCS solutions, grow your influence, be rewarded rigorously—and do it all in a top-tier consultancy built on innovation and integrity. Let's elevate enterprise performance—together. Oracle EPM Cloud (FCCS) Functional Consultant Job Description In addition, you will be: • Leading and implementing Oracle Financial Consolidation and Close Cloud Service (FCCS) solutions., • Overseeing requirements definition, design and gap analysis, • Leading application configuration, • Driving forward functional support of technical activities such as data migration and integration, • Leading solution validation workshops, • Overseeing testing support, training delivery, post give live support and other related aspects of functional implementation advice and guidance You will have experience in the following areas: • Strong functional and technical experience with Oracle Financial Consolidation and Close Cloud Service (FCCS) (minimum leading 2 full project cycles preferred), • Manage on-time project delivery and business expectations and ensure internal customer satisfaction, • Understanding of consolidation principles including eliminations, currency translation, and minority interest, • Hands-on experience with Smart View and Data Management, • Ability to design and implement data integration with various source systems, including but not limited to Oracle Fusion and Oracle EPM, • Ability to design data and metadata orchestration, automation, and scheduling, • Hand-on experience with EPM Automate commands (REST APIs knowledge is desirable), • Ability to design and implement consolidation logic and workflows in FCCS, • Ability to implement configurable, on-demand, and insertion rules, • Ability to define and implement close calendars and task manager, • Experience working directly with Finance stakeholders and Group Reporting teams, • Comfortable with Oracle Cloud update cycles and supporting clients through patch testing, • Able to manage multiple tasks across configuration, testing support, and client workshops, • Strong communication skills (both written and verbal), • Providing status and issue reports to the project manager/client on a regular basis, • Organised, self-motivated, and delivery-focused Desirable Experience • Accountancy qualification, • Exposure to other EPM Cloud modules such as ARCS, EDMCS, or Tax Reporting, • Experience migrating from Hyperion HFM to FCCS, • Familiarity with REST API and EPM Automate for integration and automation Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review A large training budget for accreditations and educational assistance for courses relevant to your role. Version 1 Annual Excellence Awards & our ‘Call-Out’ platform where performance is called out and recognised. Moments that matter & our enhanced maternity & paternity leave policies for life’s journey. Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes. • Quarterly performance-related profit share, • Certified Great Place to Work for 10 years in a row, • Flexible mix of Remote/Hybrid working options, • Pension, Private Healthcare Cover, Life Assurance plus This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. PLUS, many more exciting benefits… drop us a note to find out more. Please note that you must have the legal right to live and work in the United Kingdom and you must be eligible for Security clearance. To be eligible you need to have lived in the UK for the last 2 years. This is hybrid based with occasional travel to your nearest base office. Ashley Billington, Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM) +447840839370 #LI-AB1 #LI-Hybrid We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. • UK & Ireland’s premier Oracle, Microsoft & AWS partner, • Market leader in Oracle ERP and Cloud Applications, • Consulting, implementation, and support services, • 3300+ strong, €347m/£302m revenue business, • ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Senior Oracle EPM Cloud Planning Consultant YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE YOU MUST HAVE LIVED IN THE UK FOR THE LAST 2 YEARS. Advance Your Career with Version 1 Are you ready to take your Oracle EPM Planning expertise to the next level? Version 1 — the UK & Ireland’s leading Oracle ERP & Cloud partner and Oracle EMEA Innovation Partner of the Year 2023 — is looking for an experienced Senior Oracle EPM Cloud (Planning) Functional Consultant to drive strategic cloud planning and budgeting transformations. Why This Role is a Game-Changer You will lead flagship Oracle Planning and Budgeting Cloud Service (PBCS/EPBCS) implementations end-to-end: from gathering requirements and designing models through to build, integration, testing, and post-go-live support. You will deliver business-critical planning solutions: work closely with finance teams on driver-based planning, workforce and CapEx planning, management reporting, and forecast cycles. You wImplement smart automations: use Smart View, Data Management, Groovy rules, and EPM Automate, and build forms, dashboards, and business rules for dynamic planning processes. Own client relationships: manage expectations, facilitate design workshops, deliver training, and guide clients through quarterly patch updates. What We’re Looking For You will be a seasoned Oracle Planning Cloud specialist with a minimum of two full lifecycle planning projects. You will have: • Hands-on expertise in model design, form creation, calculations, allocation logic, Smart View, and Data Management., • Proven ability to design integrated planning solutions that connect to source ERP data and other EPM modules., • Strong communicator: you build trust with finance stakeholders, run engaging workshops, and deliver clear documentation., • Highly organised, self-motivated, and comfortable managing multiple planning workstreams in a dynamic cloud environment. Bonus skills: exposure to Workforce, CapEx, Projects or Strategic Modelling, experience with REST APIs and Groovy scripting, or migrating from Hyperion Planning to EPM Cloud. Why Join Version 1? • Award-winning workplace: 10 consecutive years as a Great Place to Work winner, • Cutting-edge Oracle partner: crowned EMEA’s Innovation Partner 2023 for delivering breakthrough Cloudbridge solutions, • Unmatched growth & rewards: Pathways mentorship, certification budgets, hybrid working, profit-share, private healthcare, life assurance, pension, enhanced parental leave., • Values-led culture: high trust, empowerment, ESG & CSR initiatives—plus a “We balance growth for our people, customers and business—every quarter” culture SC Clearance – Essential This role mandates you have SC clearance or eligibility, with a requirement of minimum 2 years UK residency—opening doors to high-security, government-backed Cloud projects. Join a Fast-Growing Practice Be part of Version 1’s rapidly expanding Oracle EPM and Cloud team, delivering impactful projects across finance, public sector, healthcare, and manufacturing — in a consultancy recognised for innovation, culture, and client success. Let’s Take the Next Step If you’re an expert in Oracle EPM Planning ready to deliver transformative budgeting, forecasting, and analytics solutions — and thrive in a values-driven environment — please reach out. In essence: Build robust, driver-based planning solutions, grow your influence, be rigorously rewarded — and do it all in a top-tier consultancy built on innovation and integrity. Let’s elevate enterprise performance — together. Oracle EPM Cloud Planning Consultant Job Description In addition, you will be: • Leading and implementing Oracle Planning and Budgeting Cloud Service (PBCS/EPBCS) solutions., • Overseeing requirements definition, design, and gap analysis for planning models and driver-based calculations., • Leading application configuration, including forms, dashboards, business rules, and workflows., • Driving functional support for technical activities such as data integration, mapping, and automations., • Facilitating solution validation workshops with key business stakeholders., • Overseeing testing support, training delivery, post-go-live support, and other related aspects of functional implementation advice and guidance. Qualifications You will have experience in the following areas: • Strong functional experience with Oracle Planning Cloud (minimum two full project cycles preferred)., • Proven ability to manage on-time project delivery and client expectations, ensuring internal customer satisfaction., • Hands-on design of calculation scripts, Groovy rules, allocations, and forecast scenarios., • Experience building and optimising forms, dashboards, and reports in Smart View., • Familiarity with Data Management for source system integrations., • Knowledge of EPM Automate commands (REST APIs and Groovy scripting desirable)., • Experience working directly with Finance FP&A teams and business stakeholders., • Comfortable with Oracle Cloud quarterly updates and supporting clients through patch testing., • Able to manage multiple tasks across configuration, testing support, and client workshops., • Strong communication skills (both written and verbal)., • Providing status and issue reports to the project manager/client on a regular basis., • Organised, self-motivated, and delivery-focused. Desirable Experience • Accountancy qualification or financial background., • Exposure to other EPM Cloud modules such as FCCS, ARCS, EDMCS, or Tax Reporting., • Experience migrating from Hyperion Planning to Oracle Cloud Planning., • Familiarity with REST APIs and Groovy scripting for automation and integration. Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review A large training budget for accreditations and educational assistance for courses relevant to your role. Version 1 Annual Excellence Awards & our ‘Call-Out’ platform where performance is called out and recognised. Moments that matter & our enhanced maternity & paternity leave policies for life’s journey. Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes. • Quarterly performance-related profit share, • Certified Great Place to Work for 10 years in a row, • Flexible mix of Remote/Hybrid working options, • Pension, Private Healthcare Cover, Life Assurance plus This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK. PLUS, many more exciting benefits… drop us a note to find out more. This is a hybrid role with occasional travel to a hub office so you MUST be commutable. Ashley Billington, Talent Acquisition – Enterprise Applications +447840839370 #LI-AB1 #LI-Hybrid We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!

About Rated 🌐 _ 🌐 Rated offers node and node operator ratings, robust data pipelines and the most comprehensive infrastructure dataset, for Ethereum. In a few short months since founding, we have built a product that users love, and a product that offers a real service to the ecosystem. Our mission is to promote transparency, good standards and improve the foundation of Web3. Put simply, we cannot imagine a world where anywhere near 1% of the worlds transactions run on a blockchain, without transparency at the base layer. We are here to enable this future. 💼 The Role We welcome applications from folks that don’t exactly fit the mold of the explicit roles we are hiring for, but find themselves intellectually taken and mission aligned with the vision we’re pursuing. You might be: • a budding Protocol Researcher/Designer with engineering and/or data skills;, • a Developer Evangellist with a strong track record of success;, • a visionary Brand person that resonates with our mission and vision;, • a Community Manager or Customer Success person that’s adept in Web3 infrastructure;, • a seasoned Enterprise Sales leader with experience in sales cycles;, • or a talented up and comer that’s committed to the industry and its future.But also you might not be those things—surprise us!, • We’re a highly technical 12 person team (and growing!), working in a hybrid/remote set-up, with a home base in London, UK., • We are all deeply embedded in the ecosystem and are working very close to the fold, in terms of research and development in Web3 infrastructure., • Competitive salary & equity package, • Flexible PTO, • Hybrid/remote work set-up with a homebase in London, • We are also offering visa sponsorship for candidates who wish to relocate to the UK.

Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.

Design Engineer - Homebased Why Clymac? Are you passionate about safety and security? Since 1992, Clymac has been a leader in delivering fully integrated Fire & Security Systems across the UK. We’re looking for dedicated professionals to join our team and help us continue our mission of providing top-notch protection and peace of mind to our clients. At Clymac, you’ll have the opportunity to work with cutting-edge technology and be part of a team that values innovation, excellence, and customer satisfaction. If you’re ready to make a difference and grow your career with a trusted industry specialist, we want to hear from you! Clymac’s Design Engineers We are seeking an experienced and enthusiastic Design/Estimating Engineer to join our fast-paced design and estimating team. In this role, you will be responsible for producing accurate and compliant fire alarm system designs and cost estimates, supporting both pre-sales activities and project delivery. This position requires a strong technical understanding, attention to detail, and the ability to work collaboratively with internal teams and clients to deliver tailored, cost-effective solutions. • Lead the design and development of fire alarm system proposals, ensuring compliance with all relevant standards and regulations, including BS 5839, CDM regulations, and other applicable codes., • Proven ability to manage relationships and communicate effectively with Mechanical & Electrical (M&E) contractors, ensuring projects are delivered to the required standards and timelines., • Manage multiple design projects simultaneously, effectively prioritising workloads based on project deadlines and business needs., • Act as a customer-facing technical expert, working alongside Business Development Managers to present and deliver tailored design proposals., • Collaborate closely with Project Managers and installation teams to assess and negotiate installation costs for supply, installation, and commissioning projects., • Ensure all designs and proposals are accurately costed, aligned with company margin expectations, and appropriately approved and signed off prior to release., • Guarantee all quotations and designs are fully compliant with current legislation and industry standards, maintaining technical accuracy and integrity., • Deliver exceptional customer service by managing design enquiries efficiently—gathering and assessing necessary information, and responding promptly to client needs., • Provide ongoing technical support, guidance, and mentorship to team members, while coordinating with other internal departments to ensure cohesive project delivery., • Oversee the administration of current enquiries, including the preparation of project handover documentation and maintenance of the SRM system. Who We’re Looking For In addition to having all the usual attributes of a great Clymac employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team_, for this specific opportunity, we are looking for candidates who also offer, • Proven experience as a Fire Alarm Design Engineer, ideally supported by an FIA Design Qualification or equivalent industry certification., • Previous experience in a similar role, with a track record of liaising effectively with end users, contractors, and other stakeholders throughout the project lifecycle., • Proficient in AutoCAD, with the ability to produce accurate, standards-compliant system designs., • Excellent communication and interpersonal skills, with a strong focus on delivering outstanding customer service., • Full, clean UK driving licence, enabling site visits and client meetings as required., • Professional, relationship-driven approach, with the ability to build and maintain strong working relationships both internally and externally. Our Commitment to Attracting, Rewarding & Retaining Talent We’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Competitive Salary – £45,000 per annum, DOE, • Pension Plan – Helping you invest in a secure financial future, • Life Assurance – Peace of mind with coverage at 4x your annual salary, • Generous Holiday Allowance – 25 days paid leave plus all bank holidays, giving you time to recharge, • Referral Bonus Scheme – Earn up to £1,000 for every successful candidate you refer – with no limits, • Mental Health & Wellbeing Support – Access to confidential resources and support when you need it most, • Employee Recognition Programme – Celebrating your hard work and achievements throughout the year, • Career Development – Ongoing training, clear progression paths, and opportunities to grow within the business A Little More About Clymac At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care. Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: • Alarm Communications acl.uk.com/careers, • Clymac clymac.co.uk/careers, • FAFS Fire & Security fafsfireandsecurity.com/careers, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/, • Morgan Fire Protection morganfire.co.uk/recruitment/, • Marlowe Smoke Control marlowe-aov.co.uk/careers/, • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Clymac, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Design Engineer - Homebased Why Clymac? Are you passionate about safety and security? Since 1992, Clymac has been a leader in delivering fully integrated Fire & Security Systems across the UK. We’re looking for dedicated professionals to join our team and help us continue our mission of providing top-notch protection and peace of mind to our clients. At Clymac, you’ll have the opportunity to work with cutting-edge technology and be part of a team that values innovation, excellence, and customer satisfaction. If you’re ready to make a difference and grow your career with a trusted industry specialist, we want to hear from you! Clymac’s Design Engineers We are seeking an experienced and enthusiastic Design/Estimating Engineer to join our fast-paced design and estimating team. In this role, you will be responsible for producing accurate and compliant fire alarm system designs and cost estimates, supporting both pre-sales activities and project delivery. This position requires a strong technical understanding, attention to detail, and the ability to work collaboratively with internal teams and clients to deliver tailored, cost-effective solutions. • Lead the design and development of fire alarm system proposals, ensuring compliance with all relevant standards and regulations, including BS 5839, CDM regulations, and other applicable codes., • Proven ability to manage relationships and communicate effectively with Mechanical & Electrical (M&E) contractors, ensuring projects are delivered to the required standards and timelines., • Manage multiple design projects simultaneously, effectively prioritising workloads based on project deadlines and business needs., • Act as a customer-facing technical expert, working alongside Business Development Managers to present and deliver tailored design proposals., • Collaborate closely with Project Managers and installation teams to assess and negotiate installation costs for supply, installation, and commissioning projects., • Ensure all designs and proposals are accurately costed, aligned with company margin expectations, and appropriately approved and signed off prior to release., • Guarantee all quotations and designs are fully compliant with current legislation and industry standards, maintaining technical accuracy and integrity., • Deliver exceptional customer service by managing design enquiries efficiently—gathering and assessing necessary information, and responding promptly to client needs., • Provide ongoing technical support, guidance, and mentorship to team members, while coordinating with other internal departments to ensure cohesive project delivery., • Oversee the administration of current enquiries, including the preparation of project handover documentation and maintenance of the SRM system. Who We’re Looking For In addition to having all the usual attributes of a great Clymac employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team_, for this specific opportunity, we are looking for candidates who also offer, • Proven experience as a Fire Alarm Design Engineer, ideally supported by an FIA Design Qualification or equivalent industry certification., • Previous experience in a similar role, with a track record of liaising effectively with end users, contractors, and other stakeholders throughout the project lifecycle., • Proficient in AutoCAD, with the ability to produce accurate, standards-compliant system designs., • Excellent communication and interpersonal skills, with a strong focus on delivering outstanding customer service., • Full, clean UK driving licence, enabling site visits and client meetings as required., • Professional, relationship-driven approach, with the ability to build and maintain strong working relationships both internally and externally. Our Commitment to Attracting, Rewarding & Retaining Talent We’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Competitive Salary – £45,000 per annum, DOE, • Pension Plan – Helping you invest in a secure financial future, • Life Assurance – Peace of mind with coverage at 4x your annual salary, • Generous Holiday Allowance – 25 days paid leave plus all bank holidays, giving you time to recharge, • Referral Bonus Scheme – Earn up to £1,000 for every successful candidate you refer – with no limits, • Mental Health & Wellbeing Support – Access to confidential resources and support when you need it most, • Employee Recognition Programme – Celebrating your hard work and achievements throughout the year, • Career Development – Ongoing training, clear progression paths, and opportunities to grow within the business A Little More About Clymac At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care. Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: • Alarm Communications acl.uk.com/careers, • Clymac clymac.co.uk/careers, • FAFS Fire & Security fafsfireandsecurity.com/careers, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/, • Morgan Fire Protection morganfire.co.uk/recruitment/, • Marlowe Smoke Control marlowe-aov.co.uk/careers/, • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Clymac, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture. ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us. About the role As Head of Product for Platform, you are responsible for the strategic direction and effective execution of ENSEK's Platform product portfolio. The Platform underpins every product team in the organisation ,it is the foundation on which great products are built. Your will drive us to a place where product/engineering teams are able to rapidly and safely build consistent, high-quality features by relying on a unified set of well-maintained software libraries and foundational ‘features’ that eliminate complexity and accelerate delivery. Key responsibilities: Own and deliver clear OKRs in partnership with engineering and commercial leaders. Treat internal engineering teams as primary customers, shaping platform priorities based on their needs and workflows. Define and own the Platform product strategy and roadmap, balancing near‑term delivery with long‑term architecture. Drive evidence‑based prioritisation, making clear decisions on what to improve, replace, or retire — including defining the future of the Workflow Engine at the core of billing and payments. Work closely with engineering leadership to align delivery, manage tech debt, and coordinate platform evolution across dependent teams. Lead build vs. buy vs. partner decisions with strong technical and commercial judgement. Own ENSEK’s AI platform strategy, enabling safe, scalable adoption of agentic AI and productivity tooling across product and engineering teams. Own “API as a Product”, accountable for external developer experience including documentation, consistency, tooling, SDKs, and API pricing and packaging. Own the end‑to‑end new customer onboarding platform, including configuration tooling, environment provisioning, and automation to reduce time‑to‑onboard. Define and own platform quality outcomes (availability, reliability, security), including production KPIs. Key outcomes: Measurable improvement in external API developer experience (e.g. time-to-first-call, API NPS, support ticket reduction) with definition and implementation of an API pricing and packaging model in partnership with Product Marketing Reduction in time-to-feature for product teams related to platform investment from areas such as Workflow engine, end-customer communication and document management frameworks, Identity and Access Management (IAM), API as a Product approach and agentic frameworks. Increase in platform adoption and consistency of use across engineering teams Reduction in new customer time-to-onboard, with a target trajectory from months to hours through investment in configuration tooling and process automation Reduction in time and effort required to provision and maintain customer environments (e.g. UAT, test, and production), with measurable progress toward self-service Experience required: Demonstrable experience as a product leader, ideally with experience in platform, developer tooling, or infrastructure-adjacent product domains. A strong technical background — you do not need to write production code, but you should be deeply comfortable engaging with engineering and understanding trade-offs. Proven ability to make objective, data-informed decisions about product direction — including the willingness to challenge existing solutions and advocate for change. Strong people management experience, with a track record of developing product managers and building high-performing product teams. Track record of defining and delivering complex technical products with clear value propositions for both internal and external stakeholders. Ability to operate across both strategic and tactical levels — setting long-term direction while remaining hands-on enough to unblock teams and maintain delivery momentum. Understanding of P&Ls, budget setting / tracking, with the ability to create sound business cases. Ideally an educational background being Degree in Computer Science, Engineering, Product Management or equivalent. Company Benefits 25 days’ holiday + bank holidays Option to buy or sell 5 extra annual leave days per year Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym) Pension with 5% matched contribution Regular team‑wide and company‑wide events 2 volunteering days per year to give back Remote‑first working environment with offices in London and Nottingham

Job: Senior Project IT Engineer Location: Remote, with client visits across West and South Yorkshire Salary: £30,000 to £45,000 depending on experience Contract: Full-time. Permanent The Senior Project IT Engineer is a client-focused technical leader who takes ownership of IT delivery across a designated group of customers. This includes designing and implementing infrastructure projects, providing high-level support, and building long-term relationships through reliable, solution-led service. In this role, you’ll work closely with clients across sectors, including education, to understand their needs, plan future improvements, and deliver projects that align with their goals. You’ll act as both an escalation point and a proactive partner, combining deep technical knowledge with a strong customer focus. You’ll also support a small team, helping them stay aligned to project timelines, technical standards and the expectations of the client. The ideal candidate will have experience working in a managed service environment and be confident leading projects involving technologies such as Office 365, Windows Server, virtualisation platforms, networking and backups. You should be comfortable both working independently and collaborating closely with wider technical and leadership teams. Key responsibilities • Deliver end-to-end IT infrastructure projects for a defined group of clients., • Provide on-site and remote support as a senior escalation point., • Take ownership of the client relationship from a technical standpoint., • Assist in planning and design for future improvements to client environments., • Ensure accurate documentation and high technical standards are maintained., • Support and mentor junior engineers involved in shared delivery. Technical skills and experience, • Proven experience in an MSP or multi-client technical support role., • Strong knowledge of Windows Server, Active Directory, Office 365, Google, MDM, Cyber Security & Compliance, Migrations, Networking and Virtualisation., • Confident delivering technical projects independently., • Familiarity with backup platforms, patching, monitoring, and OS troubleshooting., • Experience supporting education clients (desirable but not essential)., • Proven track record of becoming the main technical lead for customers., • Full UK driving licence and willingness to travel to client sites. What’s on offer, • £30,000 to £45,000 depending on experience., • Flexible, remote-first role with field-based responsibility., • Support for training, certification and long-term progression., • A trusted and respected position in a team that values professionalism and quality of service., • Benefits including health cover, birthday leave, employee assistance programme and regular socials. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer. Keywords: Senior IT Engineer, Project Engineer, Infrastructure Engineer, MSP jobs, Office 365 migration, Windows Server, Networking jobs, Cyber Security, Remote IT jobs, Field Engineer Yorkshire, Virtualisation, Active Directory, IT Projects, Technical Lead, IT Support Engineer, MDM, Backup Solutions, Education IT Support, Managed Services.

About Zeotap Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers. As we evolved, we recognized a greater challenge: helping brands create personalized, multi-channel experiences in a world that demands strict data privacy and compliance. This drive led to the launch of Zeotap’s Customer Data Platform (CDP) in 2020—a powerful, AI-native SaaS suite built on Google Cloud that empowers brands to unlock and activate customer data securely. Today, Zeotap is trusted by some of the world’s most innovative brands, including Virgin Media O2, Amazon, and Audi, to create engaging, data-driven customer experiences that drive better business outcomes across marketing, sales, and service. With an unique background in high-quality data solutions, Zeotap is a leader in the European CDP market, empowering enterprises with a secure, privacy-first solution to harness the full potential of their customer data. • Your core responsibility is to drive Zeotap’s outbound lead development and prospect clients in the UK market, • You initiate contacts through outbound email, LinkedIn campaigns, cold calls , events etc., • You build first relationships with clients and qualify through discovery and qualification calls, • You will own the BDR process, both developing, refining and operating, • You create incremental opportunities and pass qualified BANT leads to Enterprise Account Executives, • You collaborate closely with our Enterprise sales team to ensure our company's targets are met, • You will position Zeotap as an innovative customer data platform, • You adhere to Zeotap’s company, privacy and information security policies and procedures. You complete all the assigned awareness trainings on time, • 5 -10 Years BDR/ SDR experience, • MarTech - CDP or Data Ideal, • Strong verbal communication and writing skills, in particular, strong interpersonal, team-working and customer service skills, • Very structured, process and detail-oriented, • Entrepreneurial mindset / can-do mentality, • Experience of documenting discovery in Hubspot, • You are able to very quickly adapt to changing circumstances, • Zeotap employees are Leaders – they epitomize our 4 core values (Trustworthy, Adaptive, Pioneer & Challenger) while they map account strategies, align resources, and act as an extension of their customers., • Competitive compensation & benefits, • Unmatched Global support system, • Fast-paced, collaborative, & fun culture, • Exposure & access to industry experts & teammates that live our values, • Work with very driven entrepreneurs & a network of global senior investors across Telco, Data, Advertising & TechnologyZeotap welcomes all – we are equal employment opportunity & affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Interested in joining us? We look forward to hearing from you!

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with or self-managed with the , both featuring scalable metrics (), logs (), and traces (_). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Engineering Manager - Platform - Usage This is a remote position. We are considering candidates in Germany, Sweden, Spain, Ireland and the UK only. The Opportunity: Application Core Services (AppCore) is a group within Platform, in the Foundations department. Foundations produces the Internal Engineering Platform (IEP) and partners closely with our Cloud, Enterprise, and Grafana teams. Our team develops the essential systems driving Grafana's business operations. We utilize the grafana.com platform to engineer bespoke integrations and solutions that unify the diverse technical ecosystem of a modern software enterprise. The team owns important domain areas that help keep both our customer workflows and internal business processes running smoothly. AppCore is made up of multiple squads, each focused on one or more of these domains. Our work includes maintaining the billing engine responsible for customer usage calculation, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts. This is a team working at the intersection of product, platform, and business operations. The systems we build are critical to how Grafana scales. We are looking for a proven leader who enjoys guiding teams in solving complex workflow and systems problems, driving improvements in reliability and developer experience, and building software that directly supports both customers and internal stakeholders. As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. Engineering Managers at Grafana also have the opportunity to contribute to Open Source communities and collaborate across teams beyond their immediate scope. What You’ll Be Doing: • Manage and grow a distributed team of engineers, conducting regular 1:1s, providing consistent feedback, and supporting individual performance and career development., • Partner with product management and engineering leadership to shape the Usage squad's roadmap, strategy, and OKRs, ensuring alignment with overall company mission and customer impact., • Guide the team through the full project lifecycle, from early technical design and scoping to delivery and post-launch iteration, ensuring high-quality and timely outcomes within the Usage domain (e.g., billing engine, cost management and billing app, reconciliation systems)., • Act as a project manager, facilitating collaboration with Product, DealOps, GTM, Pricing and Monetization, Support, and adjacent AppCore squads to remove blockers and ensure coordinated delivery across service boundaries., • Foster a high-trust, security-first team culture that embraces thoughtful AI-assisted development practices to enhance engineering workflows and eliminate toil., • Contribute to hiring and talent acquisition efforts, partnering with People Ops to attract and retain a diverse group of engineers. What Makes You a Great Fit: • Experienced in people management, including conducting regular 1:1s, delivering candid feedback, and supporting career growth and performance conversations., • You are a leader who empowers engineers, focusing on setting clear direction, aligning on outcomes, and identifying risks early rather than providing task-level oversight., • Transparent and direct by default; you advocate clearly for your reports and proactively resolve ambiguity or conflicts, especially when priorities collide., • A strong communicator who thrives in a fully remote and globally distributed environment, comfortable collaborating asynchronously across time zones and cultures., • You take initiative and can move work forward in complex, systems-focused problem spaces, such as stateful systems, eventual consistency, and reconciliation loops. Requirements: • Minimum 2 years of experience managing software engineering teams., • Prior experience as an Individual Contributor (IC) in a related engineering role for at least 3 years., • A strong software engineering background, ideally including experience in backend systems (like Go), sufficient to credibly engage in technical design discussions and challenge the team toward strong decisions., • Solid understanding of distributed systems principles, including scalability, fault tolerance, consistency, and observability., • Demonstrated ability to manage delivery across multiple concurrent projects, align stakeholders with competing priorities, and clearly communicate risks and timelines., • Comfortable working with engineering teams who have a strong sense of autonomy in their decision-making., • Deeply customer-focused, consistently grounding technical decisions in real-world user and business impact., • Comfort with AI-assisted tooling and an expectation that you are curious and comfortable integrating AI-powered tools into a team's workflow. Bonus Points For: • Experience with high-volume billing systems, usage metering, and customer-facing cost management applications (like CMAB)., • Practical experience implementing and automating complex pricing logic, promotions, discounts, rebilling, and usage forgiveness, while ensuring strong auditability., • Familiarity with cloud marketplace integrations (AWS, Azure, GCP) and compliance or system refactoring related to IT General Controls or Role-Based Access Control (RBAC)., • Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems., • Experience with Kubernetes control-plane patterns, operators, reconcilers, or desired-state systems., • Familiarity with observability tooling (e.g., Grafana, Prometheus, OpenTelemetry)., • Experience contributing to or maintaining open source projects. Compensation & Rewards: In the UK, the Base compensation range for this role is GBP 103,000 - GBP 129,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ London or UK Remote | 💰£125,000-£155,000 (dependent on experience) + Stock Options + | ✨ ⭐Our User Research team.. Our mission is to make money work for everyone. Our research team is pivotal in helping us achieve that mission. Our research team at Monzo is currently made up of around 20 User Researchers, who spend most of their time embedded in multi-discipline teams focusing on different areas, like Wealth products, Borrowing products or Operations. We also have a small research leadership team, and a research operations lead who makes sure we're set up to do our jobs and have the space to innovate safely. The team User Research team is led by Katherine Vaughan who is Director of User Research. Our discipline lives in the Design team at Monzo, along with Product Design and Brand Design. Design is lead by our Chief Design Officer, Vuokko Aro. Find out more about how we work on the Monzo Design _. What you’ll be working on: • Managing a team of user researchers focusing on expanding into new markets, • Driving our approach to new markets by applying first-principles thinking while making use of existing knowledge and localisation tools, • Keeping stakeholders across Monzo informed about the specific needs of consumers and businesses as we expand and making sure action is taken as a result, • Increasing visibility of key research insights, • Working in partnership with the Director of Research to make sure everyone in the research team is working on the highest impact areas, and individuals have autonomy to make those decisions where possible., • Understanding your direct reports well, so you can place them where they fit, for impact, growth and happiness., • Developing sustainable ways of nurturing all talent within the Research team., • Leading forums that allow the whole research team to feed into decisions and shape the team., • Working with Research Operations and the Research Director to scale team systems and processes as we grow., • Continually raising the standard of research through timely feedback, and improved processes and rituals., • Hiring brilliant, diverse User Researchers, and ensuring a smooth onboarding process for them., • Making sure the team has an active presence in the external community and is appealing to a diverse set of researchers. Your day-to-day • Work within a critical business area to develop and deliver a product strategy, including building a deep understanding of customer needs and market opportunities, and how we’ll differentiate ourselves and grow., • Providing support for direct reports, through clear development goals, timely updates and feedback, and regular 1:1s., • Collaborate with and influence key stakeholders across the organisation, including the wider product teams, company leadership, marketing, compliance, legal, regulatory affairs and more to get alignment and support for the strategy., • Work closely with design, product, marketing data and engineering leadership in your areas to set the right conditions for the teams to do their best work and problem solve our key customer needs., • Shaping development practices, like progression frameworks, across the wider team., • Taking an active role in our Design Leadership team., • Continually educating everyone at Monzo, including senior stakeholders, on what research can and can’t be used for. You should apply if: • You have experience working as a User Researcher Manager in a high growth product or technology organisation, • You have experience expanding products into new countries, leading user research for expansion efforts, • You have experience and a deep understanding of the types of decisions and methods to take when tailoring products for local markets, • You enjoy bringing momentum to projects, unblocking progress and focusing on achieving the most exciting outcomes (not the fanciest outputs), • You care about the quality of the product that sits in our users’ hands, and the overall experience they have with Monzo, • You’ve worked collaboratively with other disciplines like Data, Product and Design, • You’re an experienced coach, mentor and leader of seasoned User Researchers, • You’re happiest when the people in your teams feel supported, are growing, and can work effectively, • You have an approachable and supportive leadership style when you’re needed, but you also empower direct reports to work autonomously, • You have experience teaching and coaching non-researchers about research, • You have demonstrable experience making decisions that promote diversity and inclusion, • You have experience making use of marketing insights, quantitative user research, product data and a range of other insights for better decision making Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰£125,000-£155,000 ➕ share options ➕ benefits ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _ The Interview Process: Our interview process involves 3 main stages: • Recruiter call (30 minutes), • Research Leadership & Ways of Working (1 hour), • Final loop: People Management (1 hour) + Influence and Impact (1 hour) Our average process takes around 2-3 weeks but we will always work around your availability. #LI-LT1 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? This is an exciting opportunity to join our rapidly growing technology team, responsible for continuous growth and support of an unrivalled betting experience for millions of sports fans everywhere. We’re looking for a Principal Mobile Engineer who will bring their creativity and experience to Hard Rock Bet to help us build software with a spark of magic. This is a role that works closely with Product Management, Design, QA, and Backend Engineering to deliver a full-featured mobile app. The candidate should have a strong track record developing React Native apps, as well as experience with iOS and/or Android apps, preferably with a background in sportsbook, gaming, or a related industry. Your responsibilities will include: Lead the Frontend technical direction of the Casino Technology unit, owning architectural decisions within the domain while ensuring alignment with the broader mobile platform. Partner with peer Principal Engineers in Core and Sportsbook units and the Technical Director for Mobile to define, evolve, and uphold shared engineering standards, patterns, and conventions. Own the architecture and evolution of Casino-domain features within a high-performance React Native application for iOS and Android, serving tens of thousands of daily users across multiple product variants and regulatory jurisdictions. Develop & improve a high-performance mobile application in React Native for iOS and Android, serving tens of thousands of daily users. Drive multi-quarter technical initiatives — legacy system migration, platform modernization, design system adoption, and build infrastructure improvements — collaborating across units to coordinate execution. Mentor and develop senior and staff engineers through architectural guidance, code review culture, and hands-on pairing on complex problems. Partner with Product Management, Design, QA, and Backend Engineering to shape roadmaps, inform feasibility, and make build-vs-buy-vs-migrate decisions for the Casino domain. Evaluate and integrate AI-assisted development tools and workflows to improve team productivity, code quality, and developer experience. Navigate the challenges of working in a highly regulated industry, ensuring compliance and stability while minimizing the architectural cost of jurisdiction-specific requirements. Serve as the escalation point for complex technical problems within the Casino unit — leading troubleshooting efforts, identifying root causes quickly, and turning incidents into systemic improvements. Champion comprehensive observability — analytics, error reporting, and performance monitoring — and use data to drive architectural and product decisions. Contribute to cross-unit technical forums, representing Casino engineering priorities and collaborating on platform-wide decisions. Employ state-of-the-art technologies and strategies to optimize content delivery, application performance, and developer productivity. Cultivate a positive engineering culture that values quality, pragmatism, and continuous improvement. What are we looking for? We are looking for a technical leader who raises the engineering bar within their unit — someone who identifies systemic problems before they escalate, makes sound architectural decisions, and multiplies the output of the engineers around them. The ideal candidate isn't just interested in what we're building right now, but wants to understand where we're going and partners with peer Principals and the Technical Director for Mobile to shape the technical strategy that gets us there — all in service of delivering the best customer experience. The ideal candidate will have: 10+ years of experience in developing mobile applications (native and hybrid), with at least 7 years focused on React Native. Bachelor's degree in Computer Science or a related field; or equivalent demonstrated experience. Deep expertise in React Native application architecture using TypeScript in strict mode, with a track record of defining patterns and conventions adopted across engineering teams. Mastery of dual state management strategies — client state (MobX) and server state (TanStack React Query) — including the judgment to enforce clear boundaries between them at scale. Comfortable working with AI-assisted development tools (e.g., Claude Code, Cursor, Codex) and interested in shaping how the team leverages them — not just as a user, but in defining conventions, guardrails, and workflows that scale. Proven experience designing real-time mobile systems using RESTful services, WebSockets, and GraphQL, with an emphasis on resilience, latency, and graceful degradation. Significant native iOS (Swift/Objective-C) and/or Android (Kotlin/Java) experience, particularly in authoring and maintaining native module bridges and managing cross-boundary data flow. Prior experience in the igaming, sportsbook, or online gaming industry, with a strong understanding of the regulatory, compliance, and geolocation constraints that shape product and architecture decisions. Experience architecting multi-variant mobile applications — managing divergent product configurations, jurisdiction-specific logic, and feature flag–driven rollouts (e.g., LaunchDarkly) within a single codebase. Ownership of cross-cutting technical initiatives such as design system creation, legacy codebase migration strategies, developer tooling, or CI/CD pipeline optimization for App Store and Play Store delivery. Comprehensive knowledge of the mobile development lifecycle — application architecture, OS-level APIs, debugging, performance profiling, security hardening, and deployment — with the ability to set org-wide standards in each area. Demonstrated ability to identify, scope, and drive multi-quarter architectural improvements — balancing long-term technical vision against near-term product delivery. A track record of mentoring senior and staff engineers, elevating team capabilities through code review culture, technical documentation, and architectural guidance. Strong cross-functional influence — able to partner with Product, Design, QA, and Backend Engineering leadership to shape roadmaps and make build-vs-buy-vs-migrate decisions. Contagious and positive work ethic that raises the bar for engineering quality across the organization, not just the immediate team. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand Opportunity to build products enjoyed by millions as part of a passionate team Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer) Your application has been successfully submitted! _

Description Azure Cloud Engineer (Terraform & DevOps) Remote, UK £65,000 (Internal Job Level Reference Specialist/Team Leader) About Focus Group Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence. Our growth trajectory and strategic acquisitions position us as an organization ready to redefine what world-class technical support means in today's rapidly evolving technology landscape. The role We're looking for an experienced Azure Cloud Engineer with deep Terraform and DevOps expertise to join our growing Cloud Operations team at a Specialist level. You'll take hands-on ownership of infrastructure engineering - designing, automating and maintaining Azure infrastructure at scale - while acting as a senior technical point of contact for the wider service team. This role suits someone who lives and breathes infrastructure-as-code, treats automation as the default way of working, and wants to deliver resilient, secure and cost-efficient cloud platforms for our customers. What you'll be doing You'll design, build and maintain Azure infrastructure using Terraform as the primary IaC (infrastructure-as-code) tool, working to modular, reusable and version-controlled patterns. You'll develop and own CI/CD pipelines across Azure DevOps and GitHub Actions for both infrastructure and application deployments, and automate provisioning, configuration and lifecycle management across multiple client environments and subscriptions. You'll implement and enforce security, governance and compliance baselines, covering Azure Policy, RBAC (role-based access control), Key Vault, networking and landing zones, and you'll monitor, troubleshoot and optimise the performance, reliability and cost of Azure workloads. As the senior technical escalation point for Azure, Terraform and DevOps practices, you'll coordinate workload and prioritisation across the team, conduct code and architecture reviews, and help uphold engineering excellence across the team's output. You'll work closely with Solution Architects and the Head of Cloud Operations on solution design, migrations and customer onboarding, and you'll take part in an on-call / out-of-hours rota. What you'll bring You'll have proven, in-depth experience engineering and operating Microsoft Azure environments in production, along with extensive Terraform experience - writing, structuring and maintaining modules, state management, workspaces and remote backends. You'll bring a strong DevOps background, including CI/CD pipeline design, Git-based workflows and release automation. You'll have demonstrable experience leading or mentoring engineers, setting technical direction and coordinating team delivery, plus solid scripting ability in PowerShell, Bash or Python. A sound understanding of Azure networking, identity (Entra ID), security and governance is essential, alongside experience with monitoring and observability tooling such as Azure Monitor and Log Analytics. You'll bring excellent troubleshooting skills and a methodical, root-cause approach to problems. It would also be great if you had Azure certifications (such as AZ-104, AZ-305 or AZ-400) or a HashiCorp Terraform Associate qualification, experience with containers and orchestration (AKS, Docker, Kubernetes), exposure to multi-tenant or MSP environments and client-facing delivery, and familiarity with configuration management and policy-as-code tooling. What we offer You'll join a skilled, collaborative Cloud Operations team working on varied, high-impact projects, with genuine investment in your growth through funded certifications and training. We offer flexible, fully remote working from anywhere in the UK, and a culture that values automation, engineering excellence and continuous improvement. Let's connect. Let's grow.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍 London/Cardiff/UK Remote | 💰c.£190,000-£210,000 + Incentive Awards tied to your performance + | ⭐ Our Legal team and you We're looking for a Group Legal Director of Employment, Incentives & Pensions at Monzo. This role will have day-to-day responsibility for managing all legal matters associated with Monzo's employment, incentives and pensions (‘EIP’) matters in the UK and Europe. Reporting to Monzo's General Counsel for Group Centre and often working directly with Monzo’s Chief Legal & Administrative Officer, you will operate as the most senior legal leader for people, reward and workforce strategy globally. You will be at the intersection of people strategy, regulation, governance and technology, with direct impact on Monzo’s long-term success and operating model. You will work at Executive level in the organisation in close partnership with our Group Chief People Officer, our People team, Monzo's VP of Reward and our Chair of the Remuneration Committee. You’ll lead on a wide range of EIP related legal matters within a bank regulatory compensation framework (including but not limited to CRD V and SMCR). You’ll have a solid grounding in all types of incentive structures including but not limited to share options. This role will be a part of the leadership team for the Legal & Board Governance Collective. 🔑 You’ll play a key role by… • Providing strategic legal advice and commercial solutions on EIP matters impacting the Monzo Group as a whole, as well as its subsidiary legal entities (in the UK and EU)., • Being a trusted adviser and partner to the Group Chief People Officer, the Executive leadership and People team, including in developing policies, procedures, guidance, and templates relevant for a range of EIP legal matters., • Working with Monzo’s VP of Reward, the Reward team and our Chair of the Remuneration Committee on compensation arrangements and remuneration policies and practices with a sound understanding of different reward and compensation structures including share options., • Managing a team of two senior employment lawyers and helping to mentor and support other lawyers across the wider team., • Providing EIP advisory legal support to the business as required across the entire employee life cycle—from hiring (including executive service contracts), people processes, and departures, and managing any contentious EIP legal matters., • Supporting international EIP projects and matters in the EU and other jurisdictions as the business continues to scale, coordinating with in-country General Counsels and their teams., • Working proactively and collaboratively with members of the wider Legal, People, Reward, Tax, Risk & Compliance, & Finance Collectives on a variety of EIP related matters, ensuring coordination across control functions and business teams., • Developing and implementing internal frameworks, processes, and procedures to increase the efficiency and scalability of EIP legal advice across the Monzo Group and its subsidiary entities, including empowering the people and business teams with appropriate guidance and tools., • Delivering training, sharing insights from your work, and helping educate others on EIP matters, providing forward-looking guidance on key legal and regulatory developments, risks, and opportunities., • Managing relationships with our external legal counsel and working with others in the Collective to ensure we are optimising our legal spend on EIP matters and obtaining best value., • Supporting the broader Legal & Board Governance Collective in continuing to build a world-class and scalable, high-performing legal team, including championing technology innovations to streamline workflows and increase scalability (and yes, you get to work with us in developing our Generative AI based solutions!) 🤩 We’d love to hear from you if… • You have significant post-qualification experience in the field of employment law, and preferably also incentives and defined contribution pensions related matters (c.15 Yrs PQE+ as a guide, but not a prerequisite), • You have outstanding technical skills and strong knowledge of employment law, and preferably also incentives and pensions matters having spent time in private practice and ideally time in house. If you have spent time at a bank and/or financial technology company managing EIP matters that is a plus., • You are a strategic thinker, a strong communicator and a keen problem solver who knows how to assess risk and recommend solutions that balance business and risk perspectives, • You are happy handling the widest range of legal issues that may arise even where outside your core areas of expertise, and can sensibly assess when best to engage external counsel in a cost effective way, • You are comfortable operating at all levels of the organisation up to the Executive and Remuneration Committee, but can also roll your sleeves up and get things done, • You're passionate about the intersection of banking and technology and the transformation unfolding in consumer finance and the future world of work practices, and what we are doing here at Monzo excites you! Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating an inclusive and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! In-house experience in financial services is preferred, but is not essential for the right candidate. 🌈 The application journey has 3 key steps • Recruiter call, • Initial call, • Full loop: Technical, Behavioural & Leadership interviews Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on _ 🙌 What’s in it for you 💰circa £190,000-£210,000 salary range + Incentive Awards tied to your performance + Benefits ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚 Learning budget of £1,000 a year for books, training courses and conferences ➕ And much more, see our full list of benefits _ #LI-DH1 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊