Trabajos customer relations manager en Reino Unido

Assistant Manager - Guest Relations Job description: The Peninsula London is excited to announce we are seeking an enthusiastic Assistant Manager - Guest Relations to complete our Guest Relations Team. Together with the Guest Relations Management, Director of Front Office and Director of Rooms, provide leadership, direction and support to the Front Office to develop a highly motivated team who can deliver high standards of service in all areas including commercial returns, with focus on The Peninsula Service Principles. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each guest, the invisible touch and bespoke sense of home. • An exceptional opportunity to join our high-profile flagship hotel in London, • Market leading remuneration, service charge and attractive benefits, • Join our award-winning group, working alongside a highly experienced team Key accountabilities • Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences., • Take overall site responsibility for daily operational issues within the Guest Relations (GR, Butlers and Lobby Ambassadors) including accurate scheduling, service recovery, continuous coverage and efficient service delivery., • Manage rooms ambassadors, butlers and guest relations executive teams and ensure guest preferences are collected and saved in the guest profiles in order to improve the personalisation of the guest stays., • Lead morning briefings, tag VIP guests, meet guests throughout the stay, inspect rooms prior to arrival and during the stay to gather preferences and enhance the guest profiles, and act as hotel point of contact to enhance the guest experience and create a loyal clientele., • Hire, develop, motivate, supervise, and coach department employees in maintaining a culture in compliance with mission, vision, values, and HSH core principles. General requirements • Minimum 2 year’s relevant experience in Front Office Operation within a luxury international property, • Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures, • Excellent time management and organizational skills, highly adaptable and naturally positive, • Fluent English communication proficiency, expertise in a second language would be desirable We are delighted to receive your CV and will liaise with suitable candidates directly.

Member Experience Manager - Qatar Society is more than a workplace — it’s a lifestyle destination. Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards. We’re building a team as ambitious as the brand itself. If you’re driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn’t just a job — it’s a chance to be part of something genuinely different. Role: Member Experience Manager Department: Sales & Member Experience Division: All Society Sport Center Divisions and Subsidiaries Reporting To: Operations Director Direct Reports: Sales & Experience Supervisors, Sales & Experience Consultants (Call Centre) – Split Responsibility with Sales Manager Role Purpose The Membership Experience Manager is responsible for delivering an exceptional, hospitality-led member experience across all touchpoints of the Society journey. Drawing on best practice from premium hospitality environments, this role ensures that members — particularly new, long-term, high-value, and at-risk members — feel recognised, valued, and consistently cared for. Working closely with the Regional Operations Manager and Sales Manager, the Membership Experience Manager acts as the guardian of first impressions, ongoing engagement, and service recovery, driving retention and brand advocacy. Key Responsibilities Member Experience & First Impressions • Own the first impression experience for members and guests entering the club., • Ensure a warm, professional, and personalised welcome at every touchpoint., • Act as the primary point of contact for new, long-term, and high-value members., • Ensure all teams are briefed on member needs and preferences where appropriate., • Maintain exceptional presentation, atmosphere, and service tone across all member-facing areas. Member Engagement, Loyalty & Retention • Build meaningful relationships with members to enhance engagement and loyalty., • Proactively seek verbal and written member feedback and act on insights., • Lead outreach to new members, long-term members, and at-risk members., • Support renewal and cancellation save conversations in partnership with the Sales team., • Recognise and reward loyal members through appropriate gestures and experiences. Service Recovery & Feedback Management • Own the professional handling of member feedback, concerns, and complaints., • Resolve issues promptly, empathetically, and in line with Society service standards., • Escalate recurring or high-risk issues to Operations leadership when required., • Ensure effective service recovery that turns negative experiences into positive outcomes. Team Coaching, Standards & Culture • Coach front-of-house teams to deliver hospitality-level service consistently., • Provide real-time feedback and guidance to reinforce expected behaviours., • Support training initiatives related to service excellence and member engagement., • Promote a culture of ownership, pride, and attention to detail. Duty Management & In-Club Experience • Act as Duty Manager when required, ensuring smooth daily operations., • Maintain high standards of cleanliness, safety, and presentation., • Support opening and closing procedures in line with operational standards., • Coordinate with the ROM on operational or facility issues impacting experience., • Ensure compliance with health & safety and club procedures. What Success Looks Like (KPIs) • High member satisfaction scores (NPS / CSAT)., • Strong member retention and reduced churn., • Positive member feedback and effective service recovery., • Consistent delivery of hospitality-led service standards., • High engagement from new and long-term members. Experience & Qualifications • Proven experience in a hospitality or guest experience leadership role., • Strong background in customer service, guest relations, or front-of-house management., • Experience managing VIP or long-stay guests/members advantageous., • Confident handling complaints and service recovery., • Excellent interpersonal and communication skills., • Strong IT literacy and confidence using CRM or guest management systems., • Experience within fitness, wellness, or lifestyle environments advantageous. Key Competencies • Hospitality mindset, • Member-centric service delivery, • Relationship building, • Emotional intelligence, • Problem-solving under pressure, • Attention to detail, • Brand advocacy

Our client are expanding their commercial team out of their Epsom office.They are looking for a Quantity Surveyor who can share in this growth ethos. Honesty, integrity and teamwork will be at the heart of what they do.They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established . They are looking for an experienced Quantity Surveyor to work as part of their fantastic Painting team.The main points we are looking for are with reference to:o CVRs/Valuationso Live within easy travelling of Watford areao Dealing with direct labour and timesheetso Schedules of Rateso Formal qualifications or surveyor trainingo Any exposure to Painting/ DecoratingIdeally they are looking for Quantity Surveyor with experience dealing and working with direct labour teams of people , time sheets etc . Any background especially in Painting, brickwork or plastering or roofing , or new builds in terms of QS could work for this role along with tendering ,estimating and refurbishments but dealing and working with direct teams is a big tick .£69,530 inc car allowance ( 6700) plus fuel card , Profit share last year 9% , private health, pension, life etcThey are looking for an enthusiastic, people focused Quantity Surveyor to join their dedicated commercial and operational team, who specialise in Painting and Decorating and associated planned refurbishment works to the public, private, residential and educational sector .The main customer base will be Social Housing and Council/ Local authority , Housing Associations so you really need to highlight any experience ( on your CV and the summary ) in these sectors or projects youve worked as this would be beneficial as well .They value their employees and offer an exceptional benefits package:the chance to be a part of their prosperous long-term future that is full of potential, development and opportunity.Be part of the company profit share scheme (9% of base salary achieved last year)Private mileage scheme and a fuel cardLet us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme.Life, Medical and Permanent Health InsuranceAnnual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year.Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.Annual pay reviewsEnhanced maternity/ paternity pay.Training and development opportunitiesTrade discounts from our preferred suppliers for you and your friends and family, and Specsavers vouchersThe Quantity Surveyor role:As a Quantity Surveyor , you will actively tender, estimate and measure onsite and also liaise with direct labour at the client . We can offer a variety of works including established frameworks and core contracts with prestigious clients within the public, and residential sector as well as our services covering into the retirement living, commercial and education sectors too. Specifically, you will:Measure and prepare cost estimates for contracts and tenders, highlighting any commercial risks.Prepare cost value reconciliations for contracts, identifying commercial risks and opportunities to ensure correct contract planning from the outset.Work closely with the Contracts Manager to ensure productivity labour targets are agreed and issued before contract start, including direct labour incentives where possible.Build strong client and supplier relations, to ensure any variations and progress of contracts are discussed and mutual solutions are sought, always.Complete and analyse weekly reporting from site, ensuring it has adequate cost information (including labour rates and performance expectations, budgets, value, progress, quality, and safety)What will you bring as Quantity Surveyor?You will be inquisitive, organised, and honest as well as being a genuine people person who thrives when collaborating with clients, trade teams and immediate colleagues. Fostering a real working together environment, whilst building valued long-term relationships.Proven experience in a similar estimating and surveying role. Experience of the commercial management of projects from tender and estimation stages through to final account.Experience of successfully managing a value of works up to £3 million annually.Entrepreneurial spirit, with a key eye for identifying business opportunities, and areas for negotiation and better gains. You will describe yourself as commercial, analytical, and accurate in your approach.TPBN1_UKTJ

Guest Experience Manager – Premium Business CentreLocation: Central LondonSalary: £35,000 - £40,000 + Excellent BenefitsWorking Pattern: Full-time, On-siteCreate Exceptional Experiences in a Premium Business EnvironmentAre you passionate about delivering five-star customer experiences? Do you have a background in luxury hospitality, hotels, guest services, or premium customer-facing environments?We are looking for a Guest Experience Manager to lead the day-to-day experience and operations of a prestigious business centre in Central London.This is a fantastic opportunity for a Hotel Duty Manager, Front Office Manager, Guest Relations Manager, Hospitality Manager, or experienced Customer Experience professional looking to transfer their skills into a premium workplace environment.You will play a key role in creating a welcoming, professional, and engaging atmosphere for clients, visitors, and guests while supporting operational excellence and commercial success.The RoleAs Guest Experience Manager, you will be the face of the business centre, ensuring every client receives an exceptional experience from arrival through to ongoing relationship management.Your responsibilities will include:\n\n • Leading the daily operations of a premium business centre.\n, • Delivering a first-class guest and client experience at every touchpoint.\n, • Building strong relationships with clients and acting as their main point of contact.\n, • Leading, coaching, and supporting the front-of-house team.\n, • Ensuring the reception and client-facing areas are maintained to the highest standards.\n, • Conducting engaging tours for prospective clients and supporting new business opportunities.\n, • Supporting revenue growth through office space, meeting rooms, and additional services.\n, • Managing client onboarding, retention, and relationship-building activities.\n, • Coordinating contractors, facilities, maintenance, and operational requirements.\n, • Supporting health & safety, compliance, and company procedures.\n, • Organising client events, networking sessions, and community initiatives.\n, • Monitoring performance, identifying improvements, and supporting business growth.\nAbout YouWe are looking for someone who takes pride in delivering outstanding service and creating memorable experiences.You may currently be working as a:\n\n, • Guest Experience Manager\n, • Front Office Manager\n, • Hotel Duty Manager\n, • Assistant Hotel Manager\n, • Hospitality Manager\n, • Guest Relations Manager\n, • Concierge Manager\n, • Premium Retail Manager\n, • Serviced Office Manager\n, • Workplace Experience Manager\nYou will ideally have:\n\n, • Experience working in a luxury hospitality, hotel, serviced office, or premium customer service environment.\n, • Previous experience managing or supervising a customer-facing team.\n, • Excellent communication and relationship-building skills.\n, • A warm, professional, and engaging personality.\n, • Strong attention to detail and a passion for service excellence.\n, • The ability to manage multiple priorities in a fast-paced environment.\n, • A proactive approach with the confidence to take ownership.\n, • Commercial awareness and the ability to identify opportunities to improve customer experience and revenue.\n, • Strong IT skills, including Microsoft Office and CRM systems.\nWhat's On Offer\n\n, • Salary of £35,000 - £40,000\n, • Excellent benefits package\n, • Premium Central London location\n, • Opportunity to move from hospitality into a corporate environment\n, • Career development and progression opportunities\n, • A varied role with real responsibility and autonomy\n, • A collaborative and supportive working culture\nTake the Next Step in Your CareerIf you have built your career delivering exceptional service in luxury hotels, hospitality, guest services, or premium customer environments, this is a fantastic opportunity to bring those skills into a growing and professional business environment.Apply today and become the person responsible for creating exceptional experiences every day.

Thinking About a Career Change? Why Not Choose HR? \n If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. \n Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. \n Our HR Career Change Programme \n We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. \n Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.Please note that this is a training course and fees apply. \n Why Human Resources? \n The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. \n Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). \n Here are typical UK salaries at various stages of the HR journey: \n\n • HR Administrator - £27,000+\n, • HR Assistant - £30,000+\n, • HR Officer - £35,000+\n, • HR Advisor - £38,500+\n, • HR Manager - £55,000+\n\n And with hybrid and remote roles increasingly common in HR, the flexibility is there too. \n How It Works - Your 3 Step Journey Into HR \n Step 1 - CIPD Level 3 Certificate in People Practice \n The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. \n\n • Accredited by the Chartered Institute of Personnel & Development (CIPD)\n, • Covers recruitment, employee relations, HR systems, and more\n, • Complete in approx. 10-12 weeks at your own pace\n\n This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. \n Step 2 - Tailored Recruitment Support \n Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. \n We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. \n You’ll get: \n\n • A professionally written, HR-focused CV\n, • Job-matching advice tailored to your experience and location\n, • Application support, interview prep, and mock interviews\n, • Ongoing 1-to-1 guidance to help you land your first HR role\n\n Step 3 - Start Your New HR Career \n Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. \n And to give you confidence, we offer a Money Back Guarantee:If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. \n Flexible, Affordable, Achievable \n To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. \n Ready to Make the Change? \n Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

Thinking About a Career Change? Why Not Choose HR? \n If you've reached a crossroads in your professional life and are looking for a fresh start in a people-focused, rewarding industry then Human Resources might be exactly what you’re looking for. \n Many of our candidates come from diverse professional backgrounds retail, customer service, administration, healthcare, education, hospitality, and more. What they all have in common is the desire to do meaningful work, support others, and build a stable, long-term career. \n Our HR Career Change Programme \n We specialise in helping individuals transition into HR—starting with recognised qualifications and ending with real job opportunities. \n Whether you're working full-time, part-time, or in between roles, our online learning and personalised recruitment support can help you make a successful move into the HR profession often in just a few months.Please note that this is a training course and fees apply. \n Why Human Resources? \n The HR profession is growing steadily across all sectors. As businesses put more focus on employee wellbeing, development, and company culture, skilled HR professionals are more important than ever. \n Even entry-level roles in HR offer strong salaries, clear progression routes, and opportunities to specialise over time (in areas like learning & development, recruitment, employee relations, and more). \n Here are typical UK salaries at various stages of the HR journey: \n\n • HR Administrator - £27,000+\n, • HR Assistant - £30,000+\n, • HR Officer - £35,000+\n, • HR Advisor - £38,500+\n, • HR Manager - £55,000+\n\n And with hybrid and remote roles increasingly common in HR, the flexibility is there too. \n How It Works - Your 3 Step Journey Into HR \n Step 1 - CIPD Level 3 Certificate in People Practice \n The CIPD Level 3 Certificate in People Practice is the industry-standard entry point into Human Resources. It's assignment-based (no exams), and is delivered fully online with expert tutor support. \n\n • Accredited by the Chartered Institute of Personnel & Development (CIPD)\n, • Covers recruitment, employee relations, HR systems, and more\n, • Complete in approx. 10-12 weeks at your own pace\n\n This course not only boosts your employability—it also gives you the confidence and credibility to take the leap into a new industry. \n Step 2 - Tailored Recruitment Support \n Once you're qualified, our Recruitment Support Team will help you translate your background and new qualification into real job opportunities. \n We’ve been helping career changers break into new roles since 2007—and our 4.8 Trustpilot rating shows how serious we are about your success. \n You’ll get: \n\n • A professionally written, HR-focused CV\n, • Job-matching advice tailored to your experience and location\n, • Application support, interview prep, and mock interviews\n, • Ongoing 1-to-1 guidance to help you land your first HR role\n\n Step 3 - Start Your New HR Career \n Most of our candidates secure their first HR job within 3-6 months of qualifying—and often sooner if they’re based near a major town or city. \n And to give you confidence, we offer a Money Back Guarantee:If we can’t help you secure a role within 12 months of passing your qualification, we’ll refund your training fees. \n Flexible, Affordable, Achievable \n To make things easier, we offer flexible payment options to spread the cost of your training over 12 months—so you can get qualified without financial pressure. \n Ready to Make the Change? \n Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources.

Customer Relations Manager \n Full time, permanent hybrid position, min 2 days per week in our Wallington office \n About us \n Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. \n We bring those dreams to life and are the trusted friends of our loyal customers. The Newmarket Spirit is what binds us together. With 43 years behind us and plenty more ahead, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here. \n The role \n The Customer Relations Manager leads our ambition to be best in class at handling complaints and feedback, building a function that is fast, personal, available, and continuously learning from what customers tell us. \n This role leads the team, the workload, and our most complex casework, including ABTA mediation, arbitration and personal injury claims. It is a role built for someone who wants to shape how Newmarket Holidays turns a difficult moment for a customer into a reason they come back and become a brand ambassador. Handled well, complaints are one of the strongest retention levers we have, and this role is what makes that real. \n What we're looking for \n To be considered for this role, you'll need: \n • Experience managing and motivating a small, dedicated customer facing team in the travel industry, ideally within tour operating. \n • A track record of handling complex, sensitive or regulated casework, for example complaints involving compensation, injury, or formal escalation such as ABTA mediation and arbitration would be highly desirable. Understanding of the small claim process. \n • Familiarity with ABTA's Code of Conduct and the Package Travel Regulations. \n • Experience improving team performance against service level targets. \n • Comfortable working with a case management or CRM platform. \n • A natural people leader who coaches and builds confidence, developing a team that resolves cases independently. \n • Calm and fair under pressure, particularly when handling emotionally difficult conversations with customers and colleagues. \n • Confident shaping new ways of working and setting a high bar for the team to work towards. \n • Confident using data to track performance and to make the case for change with product, purchasing and other teams. \n • Genuinely curious about what complaints tell us, seeing every case as a chance to prevent the next one, not just close the one in hand. \n This is principally a Monday to Friday role, with flexibility to work occasional weekends on a roster basis, including Saturday opening from March to October. \n What we offer \n\n • A diverse, collaborative team with real opportunities to learn and grow\n, • Leaders who are genuinely invested in your development\n, • Encouragement to take initiative and try new things\n, • Flexible, hybrid working\n, • An exciting benefits package including generous annual leave, discount off our own amazing holidays, salary-sacrifice pension scheme, considerate family leave arrangements and pay, various health and wellbeing related benefits, access to an array of voluntary benefits from EV purchase schemes, activity passes, menopause support, and discounts for loads of lifestyle brands and MORE!\n, • The opportunity to travel to our destinations and experience our holidays first-hand\n\n How to apply \n If you're passionate about travel and have the experience to match, we'd love to hear from you. Hit apply and include your CV, a brief covering note, your salary expectations and any notice period. \n (No agencies, please) \n Newmarket Holidays is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to the equal treatment of all current and prospective employees.

dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.Join our team! We're looking for a Senior Manager, Employee Relations to join our People team as 12-month maternity cover. As senior manager you'll lead our Employee Relations Centre of Excellence. It's an opportunity to play a pivotal role in creating a harmonious work environment that promotes employee satisfaction, productivity, and growth. You will be responsible for updating and implementing the employee relations roadmap, handling complex workplace issues often across EU markets, and leading initiatives that align with our organisational values and goals.As Senior Manager for our Employee Relations function, you'll need to be able to:Strong, hands on HR experience across EU markets (beyond UK-only remit) is essentialCoach, educate and mentor People Business Partners to enhance their skills and knowledge within employee relations.Develop and implement a comprehensive employee relations roadmap that aligns with the company goals and values.Analyse ER data to develop proactive strategies for addressing workplace issues and improving our employee and manager experience.Demonstrate a proven track record of managing complex casework.Develop and lead training and development for the People team and managers on employee relations practices.Oversee the development and implementation of People Policies and procedures ensuring they are up-to-date, legally compliant and reflect best practices.Be passionate, courageous and able to roll up your sleeves.What you can expect from usWe won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.Our approach to Flexible WorkingAt dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)TPBN1_UKTJ

Recruiter / Business Development Manager – Recruitment, London, Negotiable Salary + CommissionCome and work with us at COREcruitment!!COREcruitment is a leading hospitality recruitment business with offices based globally. We specialize in all areas including HR, Marketing, Hospitality and FMCG - not to mention many more. The business has been around for over 20 years and you will get the chance to develop business ,grow your sector and build a contact book like no other.We are looking for a Recruiter / Business Development Manager to join us here at COREcruitment. This role will primarily focus on driving new business and building client relations across a number of sectors. The Recruiter / Business Development Manager will benefit from industry expertise as they hunt down prospective clients, gain roles and build their own contact base.This role is perfect for someone driven, ambitious and not afraid to knock on doors - this role will lead into managing your own desk and sector for the business, at which point the opportunities are endless!What we can offer you:Competitive salaryAttractive commission structure, along with additional bonus'Regular team building and occasional team holidaysHybrid working (2 office days per week, chance to work from other offices)Holiday entitlement increasing YoYCareer development2 weeks working fully remotely from anywhere in the worldThe Ideal Candidate:Ambitious and career driven - you have a personable approach to sales and a "go getter" attitude.Previous experience in a sales or business development role - this could be from FMCG or Drinks if you are looking for a change.Personable and friendlySelf-starter – able to manage your own timeThe ability to actively develop new business leads and negotiate contractsNetworking capabilities to build and maintain industry relationshipsPassionate about customer service and hospitalityTPBN1_UKTJ

Fawkes & Reece are working with a leading residential developer to recruit a Customer Relations Manager. This is an excellent opportunity to join a high-performing customer care team, leading the customer journey from exchange of contracts through to completion, handover, and aftercare while delivering an exceptional customer experience. Working closely with internal departments including Sales, Construction, Property Management, Concierge, and Aftercare, you will play a key role in ensuring customers receive a seamless, professional service throughout their home-buying journey. Key Responsibilities Lead and manage the customer journey from exchange of contracts through to legal completion, handover, and aftercare. Deliver an outstanding customer experience, ensuring high levels of customer satisfaction throughout the new homes process. Manage and resolve complex customer enquiries, complaints, defects, and escalated issues in partnership with the Aftercare and Construction teams. Build and maintain strong relationships with purchasers, acting as the main point of contact for customer-related matters. Liaise with Sales, Construction, Property Management, Concierge, and Managing Agents to ensure a seamless customer journey. Coordinate customer communications during remediation programmes and major works, providing timely and professional updates. Monitor customer satisfaction, identify trends, and implement improvements to enhance the overall customer experience. Produce reports on customer feedback, service performance, and key performance indicators for senior management. Maintain accurate customer records using Salesforce or other CRM systems. Support and mentor Customer Service Coordinators where required, promoting best practice and a customer-first culture.What We're Looking For Previous experience as a Customer Relations Manager, Customer Care Manager, Senior Customer Service Coordinator, or similar role within residential property, new homes, construction, or a related sector. Excellent communication and relationship-building skills with the ability to manage challenging customer situations professionally. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. Experience handling customer complaints and delivering successful resolutions. Proficient in Microsoft Office and CRM systems, ideally Salesforce. A proactive, customer-focused approach with excellent attention to detail. Knowledge of the new homes customer journey and post-completion customer care processes would be highly advantageous.What's on Offer Salary: £40,000-£50,000 (depending on experience) Monday-Friday, 9:00am-5:30pm (37.5 hours) Office-based (5 days per week) Competitive benefits package, including discretionary bonus and career development opportunities. Opportunity to join a leading residential developer with a supportive team, excellent working environment, and genuine career progression.If you'd like to find out more or discuss the opportunity in confidence, please contact Max at Fawkes & Reece London

In a Nutshell… We have an exciting opportunity for a Project Manager to join our team within Vistry East London, at our Patchworks site in Walthamstow, London E17 4EE. As our Project Manager, you will be responsible for planning, coordinating, and overseeing construction projects from start to finish. They manage budgets, schedules, resources, and teams to ensure the project is completed on time, within budget, and to the required quality standards. The role involves liaising with Partners, Customers, contractors, and stakeholders, as well as handling risks, issues, and compliance. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave ( Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Experience working on new build multi story projects or housing projects Experience in the management of Health and Safety Ability to analyse technical and commercial aspects of developments and apply solutions in terms of time, cost, quality, and best use of available resources A proven operational, team player who can set direction and delivery within challenging market conditions Excellent interpersonal skills Creates a positive environment which drives a culture of respect and mutual support within their team Creates consensus through influence and persuasion with the ability to inspire others Reputation for integrity, maturity and sound business judgment and be totally comfortable leading and working in a team environmentDesirable… Valid First Aid at Work Certificate NVQ Level 6 -7 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Valid SMSTS Certificate Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Up to date knowledge of Health and Safety obligations and building legislation A good understanding of the considerate contractor's requirements to achieve high scoresMore about the Project Manager role… Ensure the safety and welfare of all individuals involved, in line with Vistry's safety policy. Foster continuous safety improvements across the project. Lead the successful completion of the project, maintaining high standards in quality, time, and client relations. Manage internal and external teams to meet project goals. Develop and coach team members, encouraging growth and providing constructive feedback. Motivate and engage employees to drive excellence in project delivery. Maintain positive relationships with customers and stakeholders. Oversee all project-related communication. Develop plans to ensure resource and supply chain requirements are met. Lead and facilitate key project meetings with stakeholders. Identify and manage any additional work, ensuring clear cost agreements. Integrate commercial considerations into decision-making processes. Regularly review and manage the project programme to ensure timely completion. Ensure adherence to Vistry's on-site processes. Induct and support team members in role-specific requirements and identify opportunities for improvement Ensure that quality standards are consistently met throughout the project by implementing effective quality management processes and conducting regular reviewsFinally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

B2B Communications ManagerSalary: £65,000 - £75,000 per annum + 10% bonusLocation: RemoteAbout the RoleOur client is an infrastructure-backed alternative network (altnet) provider delivering business connectivity, wholesale and network services. Built on an owned fibre network, the business provides FTTP business broadband, dedicated internet access (DIA), Layer 2 Ethernet and wholesale connectivity with strong operational capability and commercially structured routes to market.The business has completed its initial brand and communications foundation, with its strategic narrative, visual identity, core messaging, digital presence and key collateral already established. The focus now is on delivering a disciplined communications programme that builds market visibility, supports commercial growth and ensures consistent messaging across all external channels.This is not a strategy-from-scratch or traditional media relations role. A retained PR agency manages day-to-day journalist engagement. Instead, you'll lead the internal execution of the communications programme, coordinating campaigns, managing agency delivery, supporting senior stakeholders and producing high-quality communications assets that strengthen market credibility and support commercial activity.The OpportunityReporting to the Director of Marketing & Growth Strategy, you'll take ownership of communications planning and execution, ensuring campaigns, thought leadership, spokesperson activity, events and collateral are delivered with pace, consistency and commercial impact.Working closely with marketing, sales, technical and leadership teams, you'll help translate business propositions into compelling communications that support both broader market awareness and targeted commercial opportunities.Key ResponsibilitiesOwn the day-to-day delivery of the communications and events plan.Manage the retained PR agency, ensuring campaigns, media opportunities and thought leadership remain aligned with agreed priorities.Coordinate internal briefing, approvals and content workflows to support efficient campaign delivery.Support spokesperson planning, media preparation and executive communications.Develop thought leadership content, commentary, bylines and LinkedIn activity.Produce audience-specific collateral including presentations, one-pagers, briefing packs, proof materials and partner communications.Maintain and develop market-facing collateral, product information, company presentations and supporting communications assets.Support event and sponsorship activity, ensuring collateral, messaging and follow-up are delivered effectively.Ensure all external communications remain aligned with approved messaging, brand standards and commercial positioning.Work closely with Sales, Product, Technical and Leadership teams to identify customer proof points, validate messaging and support commercial priorities.Track communications activity and campaign performance, providing clear reporting and recommendations.Partner with the Growth Marketing Manager to ensure communications content supports digital campaigns, website content and lead generation activity.About YouWe're looking for someone with strong practical experience in communications delivery, PR agency management and stakeholder engagement, ideally gained within telecoms, connectivity, technology, digital infrastructure or another complex B2B environment.You'll be highly organised, commercially aware and comfortable managing multiple communications projects while working with senior stakeholders and external partners.You'll bring experience in:B2B communications delivery and PR agency management.Managing communications plans, approvals and campaign execution.Thought leadership, executive profiling and media commentary.Developing compelling content across multiple channels and audiences.Producing high-quality collateral that supports commercial conversations.Coordinating internal stakeholders and external agencies.Supporting events, sponsorships and customer-facing communications.We're looking for someone who is:An excellent writer with strong attention to detail.Commercially minded and able to balance ambition with credibility.Highly organised and able to manage multiple priorities.Comfortable working in a fast-paced, evolving business.Confident working with senior stakeholders and agency partners.Proactive, collaborative and delivery focused.Calm under pressure and able to maintain quality across competing deadlines.Ideal BackgroundExperience within telecoms, connectivity, digital infrastructure, wholesale, channel or specialist B2B services would be highly advantageous.For more information about this opportunity, please contact Scarlet Wilson.TPBN1_UKTJ

Shop Manager Kingston (Full Time)Are you a dynamic, positive person looking for a retail role that's win-win?We want your energy and enthusiasm, to help fulfil our mission to Save Sight. Change Lives. And in return we'll give you the chance to take a well-stocked, beautifully styled charity shop and make it a lively, well-loved hub for the Muswell Hill area.Become a Fight for Sight shop manager to take our high street presence to the next level.Regardless of whether you're currently a deputy shop manager or supervisor, whether you're in corporate or charity retail, we want to hear from you. If you're prepared to come in with ideas and energy, we'll offer you support and the opportunity to thrive in a retail career.About our mission...Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:Can this be stopped?How will I live my life?Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.We are Fight for Sight: we wont stop until we: Save Sight. Change Lives.We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. If you want to be part of something impactful, wed love to hear from you.Responsible to Commercial ManagerDirect reports Immediately responsible for the Assistant Shop Manager and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.Working hours and contract Permanent, Full time35 hours, 5 days per week but flexible over a seven-day rotaSalary £27,000Location KingstonHow to Apply Please submit your CV and a covering letter to our recruitment inbox with subject header Shop Manager, Kingston (Full Time).Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience youll bring and why you want to work for Fight for Sight?Closing date for applications: RollingEarly applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.Role Responsibilities - Purpose of Job Coach, lead, and manage the Assistant Shop Manager and volunteers.Drive sales performance, maximize profit, Gift Aid, and donations.Deliver the retail strategy, ensuring cost efficiency.Ensure compliance with regulations, policies, and procedures.Promote strong community relations to enhance the charitys profile.Main Responsibilities Deliver income plan and Gift Aid targets; coach team to achieve goals.Manage volunteer pricing, adherence to policies, and recognize contributions.Foster ownership, follow-up, and effective team communication.Induct, train, and develop staff and volunteers.Liaise with key managers and provide customer service feedback.Network locally to generate donations and volunteer engagement.Monitor stock security and maintain housekeeping.Pursue personal development to enhance retail contribution.Sales and Profit Monitor sales, category performance, and financial results; engage the team in understanding shop performance.Foster a creative, entrepreneurial environment to maximize income.Manage team to maximize Gift Aid income on donated products.Ensure adherence to all financial procedures and timely execution.Shop Floor Source sufficient stock and maintain efficient processing systems.Ensure compliance with legal and internal policies.Inspire team to deliver excellent customer experience.Enable effective visual merchandising and new product sales.Maintain safe, healthy, and fit-for-purpose shop environment.Leadership Volunteers Recruit, induct, and retain an inclusive, motivated volunteer team.Connect volunteers to Fight for Sights mission and recognize contributions.Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.Leadership - Paid Staff Support recruitment, induction, and development of staff.Coach staff to achieve targets; conduct performance reviews.Management - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetingsPlay a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and workBe accountable for the integration of the shop into the local community in collaboration with the shop teamEmpower the team to respond to all appeals and fundraising opportunities.Adhere to and enforce Fight for Sight safeguarding policies.Other Adhere to Fight for Sights vision, mission, and values.Commit to equality, diversity, and staff wellbeing.Person specification - Desirable skills, knowledge & experience Personal qualities The ability to work under pressure whilst remaining calm and organisedTo be receptive to change and to act as a change agentThe ability to maintain excellent rapport with staff, volunteers, supporters, and donorsTo demonstrate a calm and logical approach to problem solvingTo consistently demonstrate a dedicated approach to the quality of customer service and team working.Comfortable working in a small team both strategically and operationallyCommitment to teamwork, business partnering and a collegiate approach with a can do attitude and a sense of humour.Able to provide positive, dynamic, tenacious and flexible leadership at all times.Results-driven, able to measure and quantify own outcomes.Adaptable to changing landscape and evolving organisation.Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlinesExcellent verbal and written communication skillsHighly organised with ability to plan effectively and allocate resources appropriately.An understanding of and commitment to Londons blind and partially sighted people.Flexibility The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.Employee benefitsWe value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:A great team and a supportive cultureEmployer pension contributions matching up to 10%, and death in service coverGenerous parental leaveFlexible/hybrid working optionsApprenticeships scheme, study leave and financial support for training & developmentCycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance ProgramAn active Social Committee and staff eventsApplication & Interview processSee above (page 2) for How to Apply. Please note that w e value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.Successfully shortlisted applicants will be invited to interview online via MS Teams.AccessibilityWe believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.Equal opportunities, diversity & inclusionDont meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if youre excited about this role but your past experience doesnt align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.TPBN1_UKTJ

Job Family Group: Ethics & Compliance Group Job Description: Compliance Manager – Regulatory Thresholds and Change Projects Lead Job Profile Summary We have an excellent opportunity for a Compliance Manager to lead our global threshold programme, regulatory reporting change projects and oversight within Ethics & Compliance Regulatory Reporting Team. As a license to operate function, we play a critical role in keeping bp ST&S safe and aligned with multi-jurisdictional regulatory obligations. The preferred candidate must have strong project and change management experience delivering regulatory projects in EMIR, MAS, MiFID II, ASIC and/or REMIT regulations. The ideal candidate must also have excellent partner management experience at senior level, with a knowledge of working in a regulated trading business (ideally commodities), robust leadership capability, excellent work ethics and a passion for compliance assurance and controls. The successful candidate will also have oversight accountability for our operational compliance with threshold monitoring obligations across Europe, UK and APAC region, working closely with a team of operational specialists to ensure ongoing compliance and effective monitoring and controls are in place. The candidate will be required to build and establish strategic partnerships with our business and functional customers across ST&S. In this role, you will work alongside the Senior Compliance Manager, other Compliance Managers and Regulatory Reporting Specialists across diverse location hubs in London, Poland and Pune. What does the day-to-day look like? In more detail, you will have the exciting opportunity to: Project lead the delivery of global regulatory thresholds monitoring and change programmes for the reporting team. Lead our monitoring oversight and controls for bp regulatory thresholds obligations across multiple jurisdictions. Run and lead our governance framework, senior customer escalation process, and remediation action plans. Lead strategic senior collaborator engagement across the business, Technology and functional lines. Work with Technology and business partners to agree delivery scope and achievements, prioritization, and design principles on regulatory change projects. Lead our response to regulatory queries in consultation with Senior Compliance Manager, Regulatory Legal and E&C Regulatory Compliance teams. Provide oversight to the operations team to ensure effective monitoring and assessment of risks to regulatory thresholds on an ongoing basis and flag this to relevant partners. Actively participate in industry working groups and lead horizon scanning efforts on new and ongoing regulatory developments. Document and share impact assessment with key customers. Develop strategic relationships with senior customers and establish the regulatory reporting team as a key enabler and partner. Raise strategic reporting risks to Senior Compliance Manage to ensure safe operations across team. About you: You will ideally have proven understanding of commodity trading and products in the financial and wholesale energy market. You’re a people leader and problem solver, with the ability to lead and work with a diverse team, while building strategic partnerships with senior customers. This role requires a high degree of leadership and interpersonal skills with a clear passion and care for regulatory compliance, and the ability to take the lead on priorities and deliver under pressure. You will ideally have experience of delivering compliance change programmes (either on transaction reporting or threshold monitoring) in one or more reporting jurisdictions. You will be comfortable challenging the norm to raise standards, have the courage to recommend industry procedures, and promote efficiencies. As a leader, you must be able to speak up, you have confidence to present to senior leadership, raise risks in a timely manner and embed a strong compliance attitude across the team. You must have a proven track record of upskilling others and sharing knowledge with colleagues and peers. Why join our team? We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits! Apply now! Travel Requirement: Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Client Counseling, Communication, Conflict Management, Courage, Data Analysis, Decision Making, Employee and labour relations (Inactive), Ethical judgement, Facilitation, Global Perspective, Global trend analysis across society, economies and structures, Industry knowledge and advocacy, Influencing, Intelligence writing and briefing, Issues and Policy Management (Inactive), Knowledge Sharing, Presenting, Regulatory Compliance, Risk Management, Stakeholder Engagement, Stakeholder Management, Strategic Thinking {+ 2 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please _. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Our client a national affordable housing organisation requires a Senior Operations Property Manager to join there expanding property services team to manage and lead a team of surveying staff to manage the stock of their affordable housing portfolio. The successful candidate will be expected to deliver regional repairs, voids, planned investment and major works programmes, ensuring programmes of work are delivered to targets and standards for revenue, cost, quality, and time in line with the association’s repairs / investment strategy. As well as overseeing contractor performance, this role will manage complex contractor relations with the aim to increase overall deliverables and value for money. This is a home-based role with the occasional contractor meeting on performance progress and office management meeting. In addition, you Will be responsible for the management of a multi-disciplined and diverse surveying team located over a wide geographical area, managing allocated budgets. . Duties will include, but are not limited to: • Developing and sustaining long term strategic relationships with key partners in delivering a customer focussed programme of planned investment, but mainly major repairs, responsive and void repairs to create a seamless service with shared values., • Leading on the appointment & management of sustainable partnerships ensuring contractors including specialist areas, are resilient and profitable whilst delivering good quality services., • Developing and embedding processes & procedures from the evaluation of data., • Working closely with other senior members of the department within the organisation on both a Regional and National level., • Management of the surveying team. To apply for this position, we are looking for: • Educated to HND level or equivalent, professional qualification in construction, housing, or property., • Experience of working at a senior level delivering programmes of planned investment, major works and responsive repairs., • Proven experience of leading multi-disciplined teams across a wide geographical area., • Experience of managing large service budgets., • Knowledge of building law, regulation, building contracts, contract law and health and safety legislation and best practice., • Experience of reporting to Executive management teams & board level, • Ability to work collaboratively as part of the development management team, • IT literate with a high level of skill in Excel, PowerPoint etc., • You will be required to travel to different sites on occasion so you will need to have a full clean UK Driving licence. If you would like more information or to apply for this vacancy, please contact us. TristoneNash is working as an employment agency on behalf of a client

Business Development Manager (CCTV) £45,000 - £50,000 DOE (OTE £65,000 - £70,000) + Company Vehicle + Flexible Working Hours + Enhanced Pension + Additional Company Benefits Littlehampton - Hybrid/Remote Are you a Business Development Manager operating within the security industry or similar, looking to join a rapidly growing business who offer brilliant earning opportunities and working flexibility? Are you looking to be at the forefront of a company that have grown into the national market, enhancing workplace and event safety through innovation brilliant customer relations? This company, established in 2009, supply safety and security solutions to construction and event sites nationwide. Working alongside their sister company to manufacture industry leading solutions, the dedicated BDM team have won a range of interesting contracts from the London Olympic Games to Lord's Cricket Ground. This role will see the successful individual take charge of business generation within the CCTV division of the organisation. Responsible for building ongoing client relationships via site visits, to driving new business by attending industry events - no two days will be the same in this varied and challenging role. If you are a Business Development Manager who has experience within security or similar looking to play a key role in a rapidly growing organisation whilst securing brilliant earnings and benefits, apply today. The Role: • Drive New Business: Prospect and convert new clients through lead follow-up, cold calling and professional site surveys - identify key decision-makers and build strong relationships to secure new opportunities, • Promoting the CCTV Range: Support the wider sales team in pushing CCTV solutions to key accounts and existing clients by delivering tailored proposals and solutions, • Client Relationship Management: Maintain regular contact with clients through site visits, ensuring satisfaction, identifying upsell opportunities and strengthening long-term relationships, • Market Insight & Strategy: Attend industry events, gather market intelligence and feedback tends to management to help shape product development and market strategies, • CCTV Department Growth: Actively contribute to increasing department turnover and profitability. Cross-sell within relevant sectors, analyse sales performance and support wider business development initiatives within the company The Person: • Proven experience in a similar position, ideally within Security, • Full clean UK Driving Licence Job Reference: BBBH20864 Keywords: CCTV, BDM, Littlehampton, West Sussex, Construction, Events, Business Development Manager, Security If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity. The Sales Account Director, Enterprise role is responsible for unlocking programmatic advertising revenue from holding company agencies and the largest advertising brands. You’ll own the relationships with our customers and drive greater adoption of our DSP through solutions-oriented selling. A successful Sales Account Director will clearly understand the client’s long-term business objectives and uncover partnership opportunities to further grow the client’s business with StackAdapt. You’ll work closely with the StackAdapt Client Services teams to grow and retain existing accounts by presenting new campaign strategies and solutions to clients and building strong relationships. StackAdapt is a Remote First company and we are open to candidates located across the UK. \n What you'll be doing: • Identifying, pitching, and closing media and platform sales deals with holding company agencies and brands specific to B2B., • Take lead in responding to RFP’s or new inner agency opportunities, including qualification & win strategy, • Establish and cultivate relationships with top executives at advertising agencies and their associated brands, • Engage in discussions about product development based on client feedback with senior stakeholders across sales, product and engineering, • Manage existing client relations and seek account growth opportunities, • Partner with your dedicated StackAdapt Account Manager to grow and retain existing accounts by presenting new campaign strategies and solutions to clients, and building strong relationships, • Showcase the benefits of StackAdapt's media buying platform through detailed product demonstrations., • Accurately manage and communicate quarterly forecasts and pipeline What you'll bring to the table: • 8-10+ years experience at a DSP, SSP, publisher, ad network, ad server, or digital agency, • Established network within Agency holding companies, large independents, and/or enterprise brands specific to B2B, • Previous experience selling programmatic to Enterprise B2B Brands and agencies, • Strong established network and relationships with decision-makers at hold-co advertising agencies, independent agencies, and brands., • A solutions-oriented approach: ability to understand and communicate customer challenges and pain points and navigate internally to help solve challenges, • A deep understanding of the programmatic ecosystem and DSP dynamics, • Ability to travel to meet with customers in-market and conduct senior-level presentations, • Proven track record of exceeding revenue expectations StackAdapters enjoy: • Competitive salary and commission structure, • Private Medical Insurance cover, • Auto-enrolment into the company pension scheme, • Work from home reimbursements, • Coverage and support of personal development initiatives (conferences, courses, etc), • An awesome parental leave policy, • A friendly, welcoming, and supportive culture, • Our social and team events (virtually!), • Take part in our walk and wander policy and work anywhere in the world \n StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: _ _ _ and by Great Place to Work® _ #LI-Remote

Better gifting at scale: We’re redefining corporate gifting, for less waste, and more impact. We’re a post-Series A Irish start-up in high growth mode. Clients include Airbnb, Intercom, Etsy and more. Join our passionate and curious team in making care and kindness everyday business practices. We believe diverse teammates, opinions and backgrounds generate a larger global impact and more considerate acts of care. &Open is an equal opportunity employer and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As a Senior Product Manager, you will drive strategic product direction across our global gifting platform while maintaining a holistic view of our product ecosystem. You'll work closely with the design and leadership teams to shape and execute the product strategy, ensuring alignment between customer needs, market opportunities, and business objectives. Strategic Leadership Develop and maintain a quarterly product roadmap with key stakeholders Lead impact vs. effort prioritisation across multiple product initiatives Identify strategic opportunities to align product development with broader business goals Maintain a comprehensive view of product workstreams to ensure cohesive development Program Management Oversee timeline management across multiple concurrent projects Partner with Engineering and Project teams to proactively identify risks and maximise resource utilisation and impact Drive critical decision-making around project trade-offs and timeline adjustments Communicate project status and impacts to the Leadership team Cross-functional Leadership Champion product thinking across the organisation Drive alignment and consensus across diverse teams and stakeholders Foster collaborative relationships between product, engineering, design, and business teams Product Excellence Create clear product strategy documentation (roadmaps, briefs, PRDs) Lead product discovery and refinement processes across multiple product areas Balance short-term customer needs with long-term strategic objectives Align product roadmap priorities to commercial impact, not just feature delivery Design and execute integration strategies that solve complex customer workflow challenges and drive measurable platform value Maintain deep expertise in market trends, competitive landscape, and customer needs Stakeholder & External Relations Own relationships with key external teams, including Marketing and Client Success Communicate roadmap and strategy Coordinate launch strategies across multiple departments Direct the creation of presentation materials and documentation for various audience levels Process Optimisation Guide the Product and Design team in documentation and reporting best practices Maintain frameworks for feature request evaluation and prioritisation Define success metrics across multiple product initiatives Drive data-informed decision-making across the product organisation Communicate product data to the Leadership team and across the business, ensuring the company is well-informed on product impact 5+ years of product management experience Proven track record of leading complex product initiatives from conception to launch Strong strategic thinking and analytical capabilities Excellent communication and presentation skills Experience with agile methodologies and cross-functional team leadership Desire to work in a lean, fast-paced environment where priorities may shift quickly A track record of driving alignment across diverse stakeholder groups Exceptional customer-interfacing skills with experience gathering customer feedback and translating it into actionable problems and product improvements. Experience designing and implementing API integrations and workflow automations in SaaS products Understanding of how integrations drive customer value through streamlined workflows and process automation Experience with B2B SaaS and Marketplace business models is preferred Competitive Salary Hybrid Working Model Company Pension Healthcare cover 25 days Annual Leave + 2 Company Days Maternity and Paternity Paid Leave Exciting experience in a fast-paced start-up environment Harold's Cross, Dublin| Hybrid, Remote EU/UK

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team. As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization. • Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth, • Support IT operations across a globally distributed workforce, • Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management, • Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows, • Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms, • Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others, • Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements, • Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience, • Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility, • Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement, • 5+ years of experience in IT, including at least 2+ years managing IT teams or functions, • Experience administering Google Workspace or similar enterprise productivity platforms, • Strong experience managing SaaS applications, including provisioning, access control, and license management, • Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms, • Strong people leadership skills with a proven ability to coach, develop, and retain talent, • Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar), • Experience managing endpoints and device lifecycle processes in a modern SaaS environment, • Ability to manage distributed teams and collaborate effectively across regions and functions, • Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function, • Experience building IT processes, workflows, and operational playbooks from the ground up, • Strong interest in improving IT efficiency through automation and systems thinking, • Familiarity with IT security best practices and access governance, • Experience working in a high-growth SaaS or technology environment, • Interest in journalism, media, or social platforms, • Communicate clearly and effectively with both technical and non-technical stakeholders, • Take ownership of their work and proactively identify opportunities for improvement, • Balance speed and quality when delivering operational and systems improvements, • Approach problem solving with strong analytical thinking and sound judgment, • Work collaboratively across teams and contribute to a positive team environment, • Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery. Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. • 30 minute interview with a member of our Talent Team, • A 1 hour zoom interview with the hiring manager, • Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads, • 30 minute executive interview This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. For roles based in Europe, we offer a competitive salary range aligned with local market value. • The base salary for this role in the UK is between £78,000 - 92,000 GBP, • The base salary for this role in Ireland is between 52,000 - 61,000 EUR. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. Remote Work, Forever • Fully distributed team with a permanent remote setup, • Home office stipend, phone and internet reimbursement, coworking membership, • Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation • Competitive geo-neutral pay in the U.S., • Annual reviews to ensure equity and market alignment, • Standardized bonus or commission structure, • 401(k) with employer contributions, • Equity opportunities Health & Wellness • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents, • 100% premium coverage for individuals on high-deductible plans, • 24/7 Virtual Care and Employee Assistance Program, • Employer-funded HSA contributions and other pre-tax benefits, • Quarterly wellness stipend and free Headspace subscription Time Off & Family Benefits • 4+ weeks of PTO, plus paid sick and mental health days, • 13 paid holidays with the option to swap for personal days, • Up to 16 weeks of fully paid parental leave Learning and Development • Transparent pathways for internal mobility and promotion, • Bi-annual performance reviews, team workshops, and leadership training, • Unlimited access to Coursera and O’Reilly, • 2 additional PTO days annually for learning and development Inclusive, Customer-First Culture • Commitment to equity and valuing diverse perspectives, • Agile, founder-led company focused on collaboration and innovation, • Trusted by 3,000+ companies worldwide Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. #LI-Remote Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application. Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to _.

Our everyday digital experiences are in the midst of a realtime revolution. Whether chatting alongside a livestreaming event, receiving realtime financial information, or working with colleagues in an online collaborative environment - consumers simply expect realtime digital experiences as standard. At Ably we’re not just witnessing this revolution, we’re powering it - at scale. At the heart of our mission lies a commitment to putting developers first. Ably provides a suite of products to build, extend, and deliver powerful digital experiences in realtime, delivering billions of messages for millions of devices every day and supporting organizations like Harness, EA, Panasonic and HubSpot. Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. And we’d like your help. As our Product Marketing Manager, you’ll play a critical role in the go-to-market engine that powers Ably’s growth. You’ll translate our technical infrastructure into tools and assets that empower our Sales and Customer Success teams, and craft compelling narratives that resonate with developers and engineering leaders. This role needs someone who thinks strategically, executes independently and can effectively bridge the gap between complex technology and commercial impact. You’ll be responsible for ensuring that both our internal teams and our users are set up to succeed. • Set Sales and Customer Success up to excel. You'll build the tools, assets, and collateral that make it easy for our teams to demonstrate value and win deals, ensuring both new business and expansion motions are well supported., • Build and own our competitive intelligence system. You'll establish a dynamic, AI-powered competitor tracking capability that keeps the business informed and responsive; not a manual spreadsheet, but an operating system that surfaces insights automatically and gives teams the information they need., • Drive go-to-market for Ably’s suite of products and features. You'll own launches from positioning through execution, ensuring alignment with our ICP and commercial objectives. You'll drive collaboration between Product, Sales, and Marketing, translating product vision into narratives and bringing market insight back to the roadmap., • Create high-impact technical content. You'll develop case studies, comparison guides, blog posts, and thought leadership that showcase Ably's value with a developer-first lens. You understand how to create content that works across the funnel and resonates with both technical practitioners and engineering leaders., • Build presence in developer communities. You'll look beyond traditional marketing channels to grow Ably's visibility where our audience actually lives, through content, demos, video tutorials, or active participation in technical forums and open source ecosystems., • Leverage AI to scale your impact. You'll use AI tooling to accelerate content creation, competitive research, and asset production. You’ll need to be AI-native, constantly looking for ways to compound your effectiveness and build systems that don't depend on manual effort., • Significant product marketing experience within a technology-driven B2B SaaS environment targeting technical or developer personas. You must have built effective, scalable frameworks and playbooks for product marketing in this environment previously., • A genuinely strategic mindset. You can zoom out to shape positioning and messaging but also have a strong track record of owning initiatives end-to-end; not just contributing to them., • Strong skills in sales enablement, with concrete examples of tools, assets, and resources you've built that drove measurable commercial impact across new business and expansion., • Strong technical acumen with the ability to understand complex infrastructure or API products and translate them into narratives that resonate with both developers and engineering leaders., • An AI-first approach to your work — you reach for AI tooling instinctively, use it to move faster and think bigger, and actively look for ways to build systems that don't depend on manual effort., • A data-driven mindset, with the ability to measure and report on marketing effectiveness and iterate based on what's actually working., • Experience at a startup or growth-stage company, or the adaptability to thrive in a fast-paced, agile environment with a focus on rapid iteration, with excellent communication and cross-functional collaboration skills., • A background in or meaningful exposure to developer relations, with an understanding of how to engage technical communities and create content that resonates beyond traditional marketing channels., • An active presence in technical communities — through blogging, open source contributions, conference talks, or developer forums., • Familiarity with realtime infrastructure, messaging systems or pub/sub architectures. We’re tackling planet-scale problems and our ambitions are a testament to that. You’ll join a successful, deeply motivated and collaborative team that thrives on innovation, experimentation and autonomy. To get a sense of life at Ably, visit our . You can also read about the origins of Ably's core values on . We believe in fostering a culture that's built on inclusivity and mutual respect among all team members, and we recognise that each individual is different and will want to be supported in their role in different ways. We provide a range of perks and benefits to aid folks' development and wellbeing, allowing them to be their best selves and do great work. • A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that, you’re welcome to work wherever suits best for you., • Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme., • Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday)., • Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover., • Home workstation budget of £500 on joining (and £150 p/a thereafter), so that your home office is set up to serve you well and that you have everything you need to work comfortably., • Personal learning and development budget of £1000 annually, and 5% L&D time during working hours to focus on improving your skillset., • Private healthcare with BUPA., • Medical cash plan to cover a range medical and dental costs., • Mental wellbeing coaching and counselling from Self Space., • Monthly wellbeing budget via Juno., • Life assurance and income protection., • Access to Tech & Cycle to Work schemes., • Weekly snack allowance for our end-of-week “Need To Know” meeting., • A fully-paid one-month sabbatical after five years with Ably. We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity. If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an _; we’d be more than happy to give you some advice on your application.

InterSystems UK is seeking an energetic Sales Manager with strong healthcare solutions sales experience. Responsible for selling InterSystems data platforms products to new and existing UK healthcare customers, both Private and NHS. We are looking for a highly credible Sales Executive to secure new business and to build mutually rewarding long term relationships with our customers across the West of England and Wales. Experience of selling Data Platforms, Regional/Trust Level Integration Engines and/or AI-enabled solutions would be beneficial for this role. The Sales Manager will be tasked with managing and developing relationships with new and existing end user customers to uncover potential opportunities for our products to solve our customers problems. You will have a demonstrable track record of successfully articulating and subsequently selling solutions to senior stakeholders and decision makers. This role requires the flexibility for regular national travel. What’s in it for you? • Great Bonus Scheme, • Private Medical Insurance, • Optional Enhanced Pension Scheme, • Perks and Savings on lifestyle activities, • Nuffield Health Discounts, • Gym Reimbursements (up to £600), • Plus more! Key Responsibilities • Maintain and enhance relations with existing Healthcare Data Platform customers, • Discover, qualify and develop opportunities for solutions sales in the UK healthcare market, • Motivate internal and external staff/resources to focus on desired business outcomes, • Work with the UK Bid team to provide timely proposals to customers, • Manage, escalate and resolve technical or contractual issues, • Partner with Marketing teams to develop, and execute, effective prospecting strategies and campaigns to target new customers in areas where our solutions can provide value, • Leverage existing customers as reference sites to support the campaign to bring in new name business, • Maintain awareness of industry sector and technological advances, • Collaborating with InterSystems partner organisations to support end-user requirements Experience and Qualifications • Excellent listening, written and communication skills, • 7+ years software solutions sales to the UK National Health Service, with a good understanding of data challenges, interoperability and standards within the NHS, • Proven ability to engage at C level and proven sales success, • Ability to develop and leverage existing relationships with relevant stakeholders in NHS trusts, ICSs, Health Boards, • Experience of data and integration software applications to healthcare end users, • A strong team player, working with sales, clinical, and technical co-workers to put-together solutions that meet the customer needs, • Strong presentation skills, with an ability to tailor the content and depth to suit a technical, business or clinical audience, • A genuine interest and technical curiosity for software in the healthcare sector, • Degree qualified or equivalent About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit _.

📍Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Senior Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑 You’ll play a key role by... • Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩 We’d love to hear from you if… • You have at a solid foundation of financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have extensive experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ benefits 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote

WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, NIXStats, XOVI, SocialBee, Sitejet, and Comet Backup. Today, we power 85 million+ websites across 900,000+ servers worldwide, backed by a 600+ strong team of dedicated professionals spanning multiple continents. At WebPros, we embrace a fully remote, borderless workplace with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to thrive from anywhere while staying deeply connected through our strong collaborative culture. Hey there, I’m _, the Operations Manager here at WebPros, and your hiring manager. I’ve grown with this company over the last 8 years, starting in a role focused on supporting teams, and gradually taking on broader responsibilities across business operations. That journey has shaped how I lead today: with a deep appreciation for the behind-the-scenes work that enables others to thrive. What excites me most about leading the Operations team is being able to create structure in our growing organization and empowering others to operate with clarity and confidence. Your Role The Operations team supports internal processes across the company, and we’re looking for a detail-oriented, organized, and resourceful Procurement Specialist to support procurement. This role ensures that purchasing workflows run smoothly from request to approval, and stakeholders across the organization get the tools and services they need with full compliance and accountability. Below, you’ll find everything you need to decide if this role is right for you. From our culture and work style to the specifics of the position and hiring process. We believe in transparency, so we’ve put in the effort to give you a real, inside look at what it’s like to work here. Your Impact in the First 180 Days: We don’t believe in endless checklists of requirements. Instead, here’s what success looks like in your first 6 months: • 30 Days:, • Get fully onboarded with our internal tools (e.g. Confluence, Jira, Slack, shared folders), • Familiarize yourself with current procurement and vendor coordination processes, • Meet key cross-functional stakeholders involved in procurement (Finance, Accounting, Legal, Engineering, etc.), • Shadow live procurement cases and observe internal review and approval steps, • 60 Days:, • Begin managing smaller procurement requests independently with little oversight, • Establish working rhythms with Accounting, Legal, and stakeholders, • Identify opportunities to improve the flow of communication and clarity in handoffs, • 120 Days:, • Confidently support complex procurement requests by coordinating between teams, and tracking progress in Jira., • Provide feedback on internal workflows based on real cases, especially where gaps or ambiguities affect turnaround., • Assist with maintaining procurement documentation and updating stakeholders on evolving best practices, • 180 Days:, • Act as a reliable coordination partner for procurement workflows, ensuring vendors are supported and internal processes are followed., • Champion consistent usage of internal tools and guidance, helping stakeholders engage the system effectively., • Collaborate with the Operations team to support future improvements or scale processes as needed. As a fully integrated member of the Operations team, you will play a key role in sustaining and evolving our procurement workflows. You will consistently collaborate across departments to ensure requests move smoothly from intake to execution, while identifying areas where tooling, documentation, and processes can be refined. As volume or complexity increases, you’ll help shape scalable practices that make procurement more accessible and efficient for stakeholders. By 180 days, I expect the individual in this role to be known as the primary procurement resource for US agreements. You’ll thrive here if you: • Are highly organized, resourceful, and thrive in a fast-paced environment, • Think critically and exercise sound judgment when handling complex tasks, • Are passionate about process improvement, • Can comfortably engage with vendors and high-level stakeholders, • Have experience working with global time zones and cross-functional teams, • Bring expert-level understanding of end-to-end procurement, and understand the basics of contract review, • Have proven, hands-on Jira experience, including managing issues, boards, and workflow status transitions, • Have hands-on experience using AI tools in daily work You might struggle here if you: • Prefer working with a perfectly defined process or rigid hierarchy, • Find task management or documentation tedious, • Are uncomfortable juggling multiple stakeholders and shifting priorities, • Require frequent, detailed instructions before you can get started, • Are only comfortable working in a dedicated procurement platform, • Are reluctant to adopt or experiment with AI tools in your workflow How We Work Team Setup & Location: We are a distributed, international team working across the US and Europe. Our current team consists of: • VP of Operations (UK), • Operations Manager (USA), • 2x Operations Project Managers (Bulgaria), • Developer Relations Manager (Bulgaria) We believe diverse backgrounds make stronger operations. Work Style & Communication: We embrace a remote-first and async-friendly work culture rooted in flexibility and autonomy. • We rely on Jira and Slack to collaborate asynchronously across time zones., • The Operations team meets bi-weekly, and we hold bi-weekly 1:1s for direct report check-ins., • The Procurement team meets weekly, to discuss open procurement tasks and workflow improvements. Collaboration & Impact: While the Operations team sits within the Technology organization, our scope touches nearly every department. The Procurement Specialist will support functions and teams across all WebPros. • We partner cross-functionally to co-create scalable processes and inclusive policies., • Team members are encouraged to take ownership, lead initiatives, and shape how we work. Tools We Use: We rely on a practical tool stack to run Operations smoothly: • Jira: Project tracking, intake via Kanban boards, Ops Helpdesk, • AI Tools (e.g., Claude): Data reconciliation, document review, process documentation, and more, • Operations Helpdesk: Customer portal for internal service, • SharePoint: Vendor & contract management, • Confluence: Documentation, • Excel: Budget tracking (budget vs actuals), • Slack: #ops-team and async Our Culture WebPros is built on diversity, not just in principle but by design. We’ve grown through acquiring industry-leading brands, bringing together teams from 42+ nationalities, 20+ countries, and 10+ brands. Instead of enforcing a one-size-fits-all culture, we embrace unique perspectives, different working styles, and localized expertise to drive global innovation. We are a fully remote, async-friendly company where transparency, open communication, and collaborative problem-solving define how we work. Whether you thrive in the fast pace of a startup or the stability of an established product, WebPros offers a dynamic, evolving career journey that you can shape based on your strengths. We are committed to fostering an inclusive, equitable workplace where every team member feels valued, heard, and supported because our diversity is our strength. Compensation & Benefits We believe benefits go beyond just perks. At WebPros, we invest in your growth, flexibility, and well-being, so you can do your best work and build a meaningful career. While we strive to provide equal global benefits for all team members, some may vary by location, and we’ll clarify the details with you during the interview process. • Competitive salary, • Remote-first flexibility: Work from anywhere in US/Europe (or hybrid in available offices)., • Health Insurance: public or private coverage, depending on your location., • Paid Time Off: 20+ days depending on your location., • Learning Support: Udemy subscription & peer learning., • Public Transport & Meal Vouchers: Location-dependent benefits., • Team Culture: Regular team and on-site company events. Your Hiring Experience Hi, I’m _ your Talent Partner at WebPros. I’ll guide you through the interview process, ensuring a clear, transparent, and meaningful experience. Interview Process: • Intro Chat (30 min): An informal chat with Zornitsa, your Talent Partner, designed to get to know you better. We’ll discuss your background, motivations, and career aspirations while providing a clear overview of WebPros, the team structure, and what you can expect throughout the hiring process. This is your chance to ask questions and ensure the role aligns with your professional goals., • Manager Interview (45 min): A chat with Justine, your Hiring Manager, focused on evaluating your skills and experience, communication style, and alignment with the role. This is also a chance to clarify expectations and ask any questions you may have., • Team Interview (75 min): Join your Hiring Manager and 2–3 cross-functional team members or stakeholders you’ll collaborate with in the role. Part of this session is a hands-on exercise: you'll share your screen and work through a realistic procurement scenario. This session explores team alignment, collaboration style, and interpersonal dynamics, while also gathering multiple perspectives on how you’d contribute to the team. Our Commitment to a Diverse & Inclusive Culture: At WebPros, we want every team member to feel excited to bring their full, authentic self to work. Our strength lies in the diversity of our people, with different backgrounds, perspectives, and experiences driving innovation and making us stronger together. We are committed to ensuring equitable opportunities, pay, and support for all employees, regardless of identity, background, or circumstances. We foster a culture of belonging, respect, and psychological safety, where everyone feels valued, heard, and empowered to contribute meaningfully and grow. Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, and ageism, has no place here. By embracing differences and championing inclusivity, we create an environment where everyone can thrive. We are looking forward to your application! Best, Justine & Zornitsa

Customer Relations Manager (12-Months) Location: Hybrid | Salary: £160 a day paid PAYE Umbrella Are you an experienced Customer Relations Manager with a background in residential housebuilding? Do you thrive in a fast-paced environment where delivering an exceptional customer journey is at th

AV Operations Manager London, UK £35,000 to £38,000 (dependent on experience) Your perspective: Private Healthcare after 12 months of service Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Your area of responsibility: Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled. Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements. Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room. Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc. Participates in capture rate discussions and suggests ways to capture lost business. Monitors sales files to review upcoming groups and to ensure that sales processes are followed. Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads. Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service. Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue. In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure. Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage. Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house. Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers. Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse. Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives. Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting. Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required. Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts, Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity. Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline. Ensure good use of technicians time by managing shift basis effectively and offering this resource to sister hotels. What you bring with you: High School Diploma, Mathematics and English GCSE or equivalent is preferred. Strong AV / live events experience would be preferred Previous experience within the Service and Hospitality industry would be preferable. Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial. Our promise to you: Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers. TPBN1_UKTJ

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Water Division, working on one of our current three frameworks with Scottish Water. · SR21 DV1 : Capital works water and wastewater framework, delivered by the Caledonia Water Alliance (CWA) Joint Venture. Primarily infrastructure and civil engineering project improving network resilient and protecting the environment. · SR21 DV2 : Predominantly MEICA based capital maintenance framework on existing water and wastewater assets. Upgrade, refurbishment and high value capital maintenance projects · SR27 DV4 : The integrated design and construction of civil and infrastructure projects within SW 12 years enterprise arrangement. Project and progharmeme opportunities across the full capital investment programme. Whether you’re a trainee, apprentice, graduate, or progressing through your career, it’s an exceptional time to be a part of M Group Water Scotland. Our Scottish Water frameworks offer long term career development opportunities and a diverse portfolio of roles within the water sector. Want to be a part of it? What will you be doing? Experienced Site Manager within wastewater, water infrastructure, and civil engineering projects, leading site teams across large‑value projects and portfolios. Strong focus on SHEQ compliance, promoting a positive health, safety, and quality culture through audits, team engagement, and robust site supervision. Commercially aware, with a clear understanding of project cost control, efficiency targets, and Early Warning processes. Skilled in planning labour and materials in line with construction programmes, managing subcontractor packages, and identifying risks or delays early. Experienced in managing private land access, highway possessions, and work fronts within local communities, maintaining positive public relations. Works closely with project teams and reports to the Project Manager to ensure safe, efficient, and successful project delivery. What you’ll bring Civil engineering degree or similar qualification Management experience within the construction industry Current Driving Licence What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme Recommend a friend – get rewarded for introducing people to us! In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! 25 days annual leave plus bank holidays Discretionary bonus scheme About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. #MGroupW INDREG

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As an Asset Experience Associate within JLL's Royal London Property Delivery team, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Location: Birmingham (B30 postcode area) Key Responsibilities Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the Asset Manager. Receive and analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Asset Experience Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset manager. Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriate (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by Asset Experience Services function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks, compliance governance, health and safety legislation Knowledge of sustainability standards, ESG strategy implementation, and reporting requirements Familiarity with property management technologies, reporting systems, and relevant property legislation Personal Attributes Strategic vision that aligns team activities with business objectives combined with strong organisational abilities and exceptional attention to detail Decisive leadership when making complex decisions with collaborative working style that builds effective relationships Client intimacy that builds trusted advisor relationships with client-focused mindset that prioritises service excellence Entrepreneurial mindset that identifies growth opportunities with problem-solving approach to operational challenges Accountability for performance and business outcomes with professional integrity in all business dealings Inspirational leadership that motivates high performance with resilience under pressure Commercial acumen that balances service quality with profitability #LI-JA1 Location: On-site -East Sussex, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. TPBN1_UKTJ

Marketing Manager / Senior Marketing Executive Salary to £35k Role based in Telford (TF3) onsite Mon-Fri NB: this role is based in Telford onsite Mon-Fri.Remote or hybrid working is not available. For more than 30 years, this prestigious experiences company has been helping people tick off one of life's greatest bucket-list experiences. Theyre looking for a Marketing Manager / Senior Marketing Executive to help them share their experiences excitement with even more people. This is a hands-on role for a commercially minded marketer who understands how to build awareness, drive demand, and create exceptional customer experiences. You'll take ownership of their marketing performance across multiple channels, helping to grow their audience, strengthen their brand, and ensure they're reaching customers at every stage of their journey. They're not looking for someone who specialises in just one area of marketing. They're looking for someone with strong foundations across the discipline, excellent attention to detail, and a genuine passion for continuous improvement. The Role They're looking for a hands-on Marketing Manager / Senior Marketing Executive to join their team and help them bring the excitement of their experiences offering to more customers across the UK. This is a varied role that touches almost every aspect of marketing. One day you might be optimising Google Ads campaigns, the next you could be writing content for a new landing page, reviewing SEO opportunities, designing social media assets, or helping secure coverage in the press. You'll work across paid, organic and owned channels, helping them attract new customers, strengthen their brand presence and improve the customer journey from first click through to the event day. This role would suit someone with a strong grounding in marketing who enjoys rolling their sleeves up and making things happen. You'll have the opportunity to develop your skills across multiple disciplines while taking ownership of key marketing activities within a supportive and experienced team. Key Responsibilities Campaigns & Customer Marketing Support the planning, delivery and optimisation of integrated marketing campaigns across multiple channels, Create and deliver email marketing campaigns to engage customers throughout their journey, Help improve customer engagement, retention and advocacy through targeted communications and campaigns, Support promotional activity, seasonal campaigns and new product launches, Monitor campaign performance and provide recommendations for improvement Content & Social Media Create engaging content for their website, blog, email campaigns and social media channels, Manage social media content scheduling, publishing and community engagement, Design and adapt marketing assets for digital campaigns, Support the creation of photography and video content where required, Help maintain a consistent brand voice across all marketing activity Partnerships, Affiliates & PR Manage and grow relationships with affiliate partners, Support influencer, partnership and brand collaboration activity, Assist with PR opportunities and help identify opportunities for media coverage, Build positive relationships with internal teams, pilots and operational stakeholders to help bring campaigns to life Website & Digital Marketing Support the continued growth of their organic search presence through content creation and website optimisation, Work with agency partners to support paid media and SEO activity, Help identify opportunities to improve website performance, customer journeys and conversion rates, Manage website content updates and ensure information remains accurate and engaging Analysis & Reporting Track marketing performance across channels and prepare regular reports, Use analytics and customer insights to identify opportunities for growth and improvement, Keep up to date with marketing trends, platform changes and emerging opportunities, Support wider marketing projects and campaigns as required Essential Experience working in a marketing role with exposure to multiple digital marketing channels Excellent written communication skills and the ability to create engaging content for different audiences Experience supporting or delivering marketing campaigns across channels including email, social media and web Good graphic design skills and confidence using creative design tools Strong organisational skills with the ability to manage multiple projects and deadlines Comfortable analysing marketing performance data and turning insights into action Experience using Google Analytics, reporting tools and spreadsheets to monitor performance You will need a full UK drivers licence and access to a vehicle (to occasionally travel to sites to film/photograph experience (flight) launches) for marketing collateral. Desirable Experience working with affiliate marketing programmes, partnerships or influencer campaigns Experience using email marketing platforms and customer journey automation Experience creating or editing photography and video content Knowledge of SEO and website content optimisation Experience supporting paid media activity through agency or in-house teams Knowledge of PR, media relations or press office activity Experience using AI tools to improve efficiency, content production and marketing workflows Experience with CRO, customer journey optimisation or UX principles Summary They're looking for someone who enjoys marketing as a craft. Someone who understands the fundamentals, takes pride in their work, and is excited by the opportunity to keep learning. They're not expecting someone to know everything on day one. What matters most is a strong foundation, curiosity, and a willingness to take ownership and continually improve. They're enthusiastic about AI and the opportunities it creates, but they believe great marketers are built on strong fundamentals first. If AI disappeared tomorrow, you'd still know how to write, analyse, optimise and create. The tools may change, but the craft remains the same. Other Stuff NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status.If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. NB: this role is based in Telford onsite Mon-Fri.Remote or hybrid working is not available. Profile 29 recruitment keywords: Telford Shropshire marketing executive marketing manager seo ppc affiliate partnerships cro conversion rate TPBN1_UKTJ

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Manager About the Role As an Asset Experience Associate within JLL's Royal London Property Delivery team, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Location: Redditch, Worcestershire (B98 postcode area) Key Responsibilities Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the Asset Manager. Receive and analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Asset Experience Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset manager. Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriate (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by Asset Experience Services function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks, compliance governance, health and safety legislation Knowledge of sustainability standards, ESG strategy implementation, and reporting requirements Familiarity with property management technologies, reporting systems, and relevant property legislation Personal Attributes Strategic vision that aligns team activities with business objectives combined with strong organisational abilities and exceptional attention to detail Decisive leadership when making complex decisions with collaborative working style that builds effective relationships Client intimacy that builds trusted advisor relationships with client-focused mindset that prioritises service excellence Entrepreneurial mindset that identifies growth opportunities with problem-solving approach to operational challenges Accountability for performance and business outcomes with professional integrity in all business dealings Inspirational leadership that motivates high performance with resilience under pressure Commercial acumen that balances service quality with profitability #LI-JA1 Location: On-site -Worcestershire, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. TPBN1_UKTJ

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As an Asset Experience Associate within JLL's Royal London Property Delivery team, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. We have a number of roles available to cover: Maidenhead, Berkshire (SL6 postcode area) Hemel Hempstead, Hertfordshire (HP3 postcode area) Bromley, South East London (BR1 postcode area) Southall, West London (UB2 postcode area) Key Responsibilities Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the Asset Manager. Receive and analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Asset Experience Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset manager. Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriate (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by Asset Experience Services function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks, compliance governance, health and safety legislation Knowledge of sustainability standards, ESG strategy implementation, and reporting requirements Familiarity with property management technologies, reporting systems, and relevant property legislation Personal Attributes Strategic vision that aligns team activities with business objectives combined with strong organisational abilities and exceptional attention to detail Decisive leadership when making complex decisions with collaborative working style that builds effective relationships Client intimacy that builds trusted advisor relationships with client-focused mindset that prioritises service excellence Entrepreneurial mindset that identifies growth opportunities with problem-solving approach to operational challenges Accountability for performance and business outcomes with professional integrity in all business dealings Inspirational leadership that motivates high performance with resilience under pressure Commercial acumen that balances service quality with profitability Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. TPBN1_UKTJ

Soft Services Manager Site Based Location: 1 Broadgate, Liverpool Street, London EC2 Salary: Up to £50,000 per annum DOE Working pattern: Full time, fully site-based The Role Were recruiting an experienced Soft Services Manager to lead service excellence in a brand-new, flagship London headquarters. This is a senior, visible role suited to someone who thrives in high-spec environments and brings a strong front-of-house, people-first mindset. The business is entering an exciting period of restructure and consolidation, with multiple London offices being brought together into this flagship site. In this new role, you'll play a key role in ensuring a smooth transition, setting service standards from day one, and delivering a 5-star workplace experience. Position Overview The Soft Services Manager is responsible for overseeing comprehensive cleaning operations at a designated site, ensuring the delivery of exceptional cleaning standards that create a healthy, safe, and welcoming environment for all building occupants. This role emphasizes cleaning service excellence while maintaining oversight of supporting soft services including waste management, pest control and specialized cleaning requirements. Key Responsibilities Cleaning Operations Management Direct and oversee all cleaning operations including daily maintenance cleaning, deep cleaning programs, specialized surface treatments, and periodic intensive cleaning projects. Develop and implement cleaning schedules that optimize coverage while minimizing disruption to building operations. Monitor cleaning quality through systematic inspections, occupant feedback, and standardized assessment protocols to ensure consistently high standards across all areas. Quality Control & Standards Establish and maintain rigorous cleaning quality standards aligned with industry best practices and client expectations. Conduct regular quality audits using detailed checklists and photographic documentation to track performance trends. Implement corrective action protocols for areas not meeting standards, working directly with cleaning teams to address deficiencies and prevent recurrence. Cleaning Team Leadership# Supervise and develop on-site cleaning staff, providing hands-on training in proper cleaning techniques, equipment operation, and safety procedures. Create detailed work assignments ensuring optimal coverage of all areas within allocated timeframes. Conduct regular performance evaluations, recognize outstanding work, and implement improvement plans for team members requiring additional support. Cleaning Contract & Vendor Management Manage relationships with cleaning contractors and suppliers, ensuring strict adherence to service level agreements and performance metrics. Monitor contractor performance through daily oversight, documented inspections, and regular performance reviews. Coordinate with procurement teams on cleaning supply orders, equipment maintenance contracts, and specialized cleaning services. Cleaning Technology & Equipment Oversee the selection, deployment, and maintenance of cleaning equipment including floor care machines, vacuum systems, pressure washers, and specialized cleaning tools. Ensure all equipment is properly maintained, calibrated, and operated safely. Evaluate new cleaning technologies and methodologies that could improve efficiency, reduce environmental impact, or enhance cleaning outcomes. Chemical Management & Safety Manage the safe storage, handling, and application of cleaning chemicals in strict compliance with safety data sheets and regulatory requirements. Ensure all cleaning staff are properly trained in chemical handling procedures and equipped with appropriate personal protective equipment. Maintain accurate chemical inventory records and coordinate with suppliers on product specifications and delivery schedules. Hygiene & Infection Control Implement and oversee enhanced cleaning and disinfection protocols, particularly in high-touch areas, washrooms, food service areas, and during health emergencies. Stay current with evolving hygiene standards and public health guidelines, adapting cleaning procedures as necessary. Coordinate with health and safety teams to ensure cleaning practices support overall facility hygiene objectives. Waste Management & Recycling Supervise waste collection, sorting, and disposal operations to maintain clean, odor-free environments while supporting sustainability initiatives. Monitor waste management contractor performance and ensure proper handling of different waste streams including general waste, recycling, confidential waste, and specialized disposal requirements. Client Relations & Communication Serve as the primary point of contact for cleaning-related concerns, responding promptly to service requests and occupant feedback. Communicate proactively about planned cleaning activities, temporary service modifications, and any issues that might impact building operations. Develop positive relationships with facility managers, tenant representatives, and building occupants through consistent, professional service delivery. Required Qualifications Education & Experience Minimum 3-5 years of experience in commercial cleaning operations with at least 2 years in a supervisory or management capacity. Demonstrated experience managing large-scale cleaning contracts and leading cleaning teams in commercial or institutional environments. Technical Expertise Comprehensive knowledge of commercial cleaning methods, equipment, and chemicals across diverse surface types and environments. Understanding of infection control protocols, BICS, and environmental regulations affecting cleaning operations. Familiarity with green cleaning practices and sustainable cleaning product alternatives. Experience with cleaning management software and mobile applications for work order tracking and quality documentation. Leadership & Management Skills Proven ability to lead, train, and motivate cleaning teams in demanding operational environments. Strong organizational skills with the ability to coordinate multiple cleaning activities simultaneously while maintaining quality standards. Experience conducting performance evaluations, managing disciplinary processes, and implementing staff development programs. Communication & Problem-Solving Excellent interpersonal skills with the ability to communicate effectively with diverse stakeholders including cleaning staff, building occupants, contractors, and senior management. Strong problem-solving capabilities with a proactive approach to identifying and resolving cleaning challenges before they impact service quality. Customer service orientation with the ability to handle complaints professionally and implement effective solutions. Physical Requirements & Certifications Ability to perform physical inspections throughout multi-story facilities, including climbing stairs and accessing all areas requiring cleaning oversight. Valid driver's license may be required for travel between building areas or supply procurement. Working Conditions This is a hands-on, site-based position requiring daily presence during operational hours with flexibility to adjust schedules based on cleaning requirements and building activities. The role involves significant time walking throughout facilities, conducting inspections in various environments including kitchens, and outdoor spaces. Occasional evening or weekend work may be required during deep cleaning projects, emergency cleaning situations, or special events requiring enhanced cleaning support. Performance Metrics Success in this role is measured through cleaning quality scores, occupant satisfaction ratings, contractor performance metrics, budget adherence, safety incident rates, and staff retention. Regular performance reviews will assess achievement of cleaning standards, effectiveness of team leadership, successful vendor management, and contribution to overall facility operations excellence. Career Development This position provides excellent opportunities for advancement within facility management, with potential progression to senior facilities management roles, regional cleaning operations oversight, or specialized positions in infection control, sustainability, or facility operations management. The company supports professional development through industry training programs, certification opportunities, and continuing education in emerging cleaning technologies and methodologies. TPBN1_UKTJ

Account Manager, Customer Account Manager, Client Account Manager, Client Relationship Manager, CRM, or Sales Account Manager. Technical Account Manager St Albans, Hertfordshire (with hybrid working). This is an exciting opportunity for an experienced account manager with strong enterprise relations

A global leader in Customer Data Science is seeking a Senior Manager for Employee Relations to oversee a Centre of Excellence. This role involves leading initiatives for a harmonious workplace, managing complex issues, and aligning the employee relations roadmap with the company's values. Candidates

As part of your job, you’ll be: Investor Community Acquisition & Growth Support with execution of the investor acquisition strategy to achieve and exceed annual attendance targets Grow and maintain the investor database through targeted prospecting, third-party data sources and relevant data p

Your Experience May Include Customer Success Manager, Senior Customer Success Manager, Enterprise Customer Success Manager, HR Business Partner, Employee Relations Consultant, Employee Relations Manager, HR Consultant, HR Technology Consultant, HR SaaS Customer Success Manager, Client Success Manage

Are you a creative communications professional with a passion for building brands, creating engaging content and delivering impactful marketing campaigns? We're recruiting an External Communications Manager on behalf of a highly respected international asset finance organisation. This is an exciting opportunity to shape and enhance the external profile of an ambitious business, helping to drive brand awareness, strengthen customer and partner engagement and support commercial growth across multiple business sectors. Working closely with the Head of Marketing & Communications, you'll take ownership of external communications strategy and deliver engaging campaigns that position the business as a trusted market leader. This is a varied, hands-on position where no two days are the same. You'll develop and deliver integrated communications campaigns across digital, social media, PR, website content, advertising and email marketing. You'll create compelling content including articles, case studies, news stories and thought leadership pieces while managing relationships with media partners and industry associations. You'll also work closely with Sales, Customer Experience and senior stakeholders to produce marketing materials, support introducer communications, oversee LinkedIn activity, manage website content and ensure all communications remain consistent with the company's brand identity. This is an excellent opportunity for someone who enjoys combining strategic planning with creative delivery and wants to make a visible impact within a growing business. What We're Looking For We're interested in speaking with candidates who have: Proven B2B marketing and communications experience. Excellent copywriting and content creation skills. Experience developing integrated communications campaigns across multiple channels. Strong digital marketing and social media knowledge, particularly LinkedIn. PR and media relations experience. The ability to manage multiple projects and priorities simultaneously. Excellent stakeholder management and influencing skills. A proactive, organised approach with strong project management capability. Experience within financial services or a regulated environment would be advantageous but is not essential. What's On Offer Join a respected international financial services organisation with ambitious growth plans. Hybrid working. Opportunity to shape the company's external brand and communications strategy. A varied role with real autonomy and visibility across the business. Competitive salary and benefits package. If you're a talented communications professional looking for an opportunity where your ideas, creativity and expertise will make a genuine impact, we'd love to hear from you. Please contact Adam Sommerville or Nicola Rouse from James George Recruitm TPBN1_UKTJ

What youll do as an HR Manager: Lead and manage a team of HR professionals, ensuring the delivery of a proactive and customer-focused HR service Provide expert advice and guidance on complex employee relations matters, including disciplinary, grievance, absence management, capability, redundancy and

Desirable Previous experience as a: Customer Relationship Manager Customer Sales Manager Admissions Manager Business Development Manager within elderly care Knowledge of the Leeds and Yorkshire healthcare and social care landscape. Customer Relationship Manager (CRM) , you will play a pivotal role i

Crystal Care Collection , we're committed to creating luxury care homes that are exceptional places to live and rewarding places to work. Working closely with the General Manager and Customer Relations Manager, you'll play a key role in ensuring the home operates efficiently and professionally. Main

The Quality Manager will drive food safety, manage customer relations, and ensure quality standards are met within a food manufacturing facility.

Department : Kitchen Reports to :Executive Chef/Head Pastry Chef At Loscar London we deliver a personal, tactful, and friendly service, anticipating guest needs, creating a homely ambience in a sophisticated environment to achieve an elegant and comfortable experience. Our 7 Michel Reybier Hospitality Values Entrepreneurship Agility Well-being Competence Rethinking luxury Tailor-made Emotion Job Overview With the Head Pastry Chef, to oversee and direct the seamless running of pastry section, by providing a highly efficient and effective service whilst ensuring that all financial and statutory requirements are met, and supporting the delivery of outstanding customer service. To implement delivery of the business strategy in conjunction with the Head Pastry Chef and the Executive Chef. Objectives and Goals Seek and maximise revenue opportunities and minimise costs without compromising standards Effectively oversee and direct the kitchen department in a smooth and operational manner. Guide and lead by example in all areas of kitchen and hotel conduct. To create a motivated and high performing team, committed to delivering high standards of food production and presentation Flawless reputation for the kitchen on Health and Safety issues Respond to any changes in the kitchen as dictated by the needs of the operations and the company working closely with the senior chefs to ensure a seamless operation Protect the health, safety and well-being of our guests and colleagues Establish and maintain clear communication from to the brigade which is both positive and direct Be a change agent, constantly reviewing service delivery Key Duties and Responsibilities Kitchen Management Assist in implementing appropriate menus across all departments which are seasonally inspired and updated as required Discuss all food complaints with the kitchen brigade and take remedial action to avoid further customer dissatisfaction Build relations with the restaurant, bar and hotel teams to enable constructive feedback on service, food quality, drive and motivation in order to continually raise guest expectations Ensure that food quality is maintained at the highest standard at all times taking action as required Plan daily specials, menu compilation, dish and recipe development, in line with the annual menu changes To supervise the daily procedure of receiving food and related supplies to the kitchen, rejecting and returning as and when necessary Ensure that all section files and recipes are maintained and updated and in addition that they are adhered to on all sections, at all times Co-ordinate with Meeting & Events Sales Manager and Reservation Manager and Reception Manager, to deliver menus for private and group functions respectively To operate the pass service of food from the Pastry kitchen pass to the restaurant, liaising with the Restaurant and Banqueting staff and ensuring the food is consistently to the standard required Sets an example of cleanliness and correct work practices to all kitchen personnel To demonstrate a high standard of personal appearance, ensuring good personal hygiene for self and team People Development Develop a positive and direct relationship with all colleagues, HODS and external links Stimulate a positive learning culture Health and Safety Understand relevant H&S legislation including the use of Risk Assessments and Safe Systems of Work and the implications on the business, taking action as required To ensure all staff work hygienically and productively and have completed departmental documentation in line with company requirements Ensure a safe workplace by identifying and reporting hazards and taking corrective action Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity Facilitate visits by EHO and supporting and enforcing required action. Be fully aware of fire, bomb and evacuation procedures for your department and your colleagues Circulate information within the hotel to maintain staff awareness of the hotels health and safety policy To be fully conversant with the Hotel Health and Safety policy and procedures Remain updated on Health and Safety Legislation, taking action as required To ensure all working areas of the kitchen, dry stores and refrigeration are maintained in a clean and hygienic condition at all times. To ensure the standards, reports and controls for health and safety, food hygiene, risk assessments, COSHH, manual handling and produce are maintained as prescribed by legislation, the company and independent auditors. Review and communicate health and safety audit reports and initiate required action as required To ensure that all kitchen personnel strictly adhere to manufacturers instructions of use of all machinery and equipment. To ensure that all kitchen equipment is maintained to operating specifications and to complete weekly maintenance lists where necessary which are forwarded to the Maintenance Manager Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity Communication Communication with all relevant parties is clear, consistent and transparent To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out To be aware and notify your team of any menu changes, special requirements (including menu items and dishes), and outstanding orders or work tasks required prior to the commencement of service. To attend meetings as required, taking the opportunity to enter into discussions and present ideas and solutions in a positive fashion Financial Management of monthly stock take To control wastage by managing the maintenance of the correct stock levels and rotation from dry stores and avoidance of the over ordering or production of food and mis en place. To be aware of, and make your team aware of the required food cost percentages as set down by the budget and to manage the department within these guidelines at all times. To manage the prevention of pilferage from the dry stores and refrigeration within the department, by keeping all areas locked, and relevant keys safe where necessary. Misc Work with senior chefs and department heads on various special assignments and any other reasonable request Qualifications and Requirements Previous experience in quality establishments Kitchen Management experience Certification in level three health and safety, and food hygiene ideal Proven experience in managing a team TPBN1_UKCT

If you are a foodie, always interested in the latest trends and are always finding the hottest new place to eat or drink, then this could be the opportunity youve been searching for. We're now hiring for a Senior PR & Marketing Manager - Restaurants & Bars • to drive the commercial success, brand positioning and reputation of a portfolio of 5 destination and 9 neighbourhood restaurants and bars through integrated marketing, PR, digital activity, partnerships, creativity and team leadership! ? PPHE Hotel Group is an international hospitality group with a wealth of hotels and destination restaurant and bars. We are looking for someone who would be interested in a diverse multi-region role based in London with a fast paced, creative and collaborative team environment. ? Key Senior PR & Marketing Manager Responsibilities: Strategic Marketing & Commercial Performance Lead marketing strategies and commercial plans for destination restaurants and bars across EMEA. Drive revenue through integrated campaigns, partnerships, promotions and new venue launches. Identify market opportunities and measure campaign performance, ROI and KPIs. PR, Partnerships & Brand Management Grow brand awareness and footfall through PR, media relations, partnerships and sponsorships. Ensure brand consistency across all channels, including websites, social media, newsletters and collateral. Support internal communications, responsible business initiatives and key brand events. Digital Marketing & Social Media Lead digital marketing across owned, earned and paid channels to drive bookings, engagement and customer acquisition. Develop content plans and optimise performance to achieve commercial objectives and loyalty growth. Stakeholder & Agency Management Partner with operational and senior leaders to align marketing activity with business goals. Manage agencies, suppliers and media partners across multiple regions. Team Leadership Lead, coach and develop the PR & Communications Manager. Foster a high-performing team culture and support wider team development and resourcing. Benefits: 1 day from home per week 30 days of holiday per year - including bank holidays, increasing with years of service Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Benefit Hub Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas. Two free meals per day Free financial & mortgage advice 24/7 employee assistance programme Access to 40% of your pay before payday through Wagestream Vitality at work scheme, with great gym discounts and more Free dry cleaning for work uniform Travel season ticket loan, Ride to Work Scheme Annual Staff parties and events Company pension plan About You: This role would be suited to a creative, flexible individual who has a high degree of drive and self-motivation, and who gets a buzz out of achieving their goals and thrives off working in the restaurant and bar industry and can spin multiple plates. Passionate about social media and restaurant and bar trends Excellent communication and interpersonal skills, able to deal with a wide variety of stakeholders. Marketing experience in a hospitality or restaurant and bar background Someone who is proficient in Word, Excel, PowerPoint, Outlook, Canva and Indesign would be a bonus! Experience with branding, creative messaging and developing and executing promotional and tactical campaigns. Understanding of contemporary graphic design and an eye for creativity. If you're passionate about hospitality, thrive on creativity, and love turning great concepts into commercial success, we'd love to hear from you. Join us and help create experiences that guests talk about long after they've left the table. TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. We are looking for a passionate Front Desk Manager to join our wonderful team at London Marriott Hotel Marble Arch. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Perks you deserve Personal coaching to support you in your day-to-day job and development and training opportunities. Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends. £5 breakfast when staying in most of our European hotels. 50% discount on Food & Beverage when dining in the hotel. Start with 28 holidays (Including Bank Holidays ) , then watch your time off grow- 1 extra day every work anniversary! Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! 'Recommend a Friend' Incentive - Be rewarded for referring someone you know! Complimentary staff uniform dry cleaning - we do like to make an impression Complimentary meals on duty. What you'll do Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued. LONDON MARRIOTT MARBLE ARCH Welcome to London Marriott Hotel Marble Arch - Your gateway to the heart of London. Perfectly positioned where business, leisure, and social experiences converge, this hotel offers seamless access to London's most celebrated neighborhoods. Guests can explore the chic boutiques of Marylebone, the cultural vibrancy of Edgware Road, and iconic shopping destinations-all within walking distance. The Pickled Hen, a British gastropub with a modern twist, creates a lively social hub for guests and locals alike. An inspiring place to begin your leadership journey At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Position Overview The Floor Manager is responsible for overseeing the daily operations of the front-of-house area, ensuring excellent guest service, smooth team performance, and high operational standards. The role involves supervising staff, managing service, resolving guest concerns, and coordinating effectively with the kitchen and management team. Key Responsibilities Oversee daily front-of-house operations and ensure smooth and efficient service. Welcome guests and ensure a warm, professional, and personalized experience. Supervise, motivate, and support front-of-house staff during service. Allocate staff sections and coordinate daily floor operations. Monitor service quality, staff performance, and guest satisfaction. Handle guest requests, feedback, and complaints professionally and promptly. Coordinate closely with the kitchen, bar, and other departments to ensure efficient service. Ensure tables, service areas, and front-of-house spaces are clean, organized, and presented to company standards. Monitor reservations, table management, and guest flow. Conduct pre-service briefings and communicate daily updates to the team. Assist with staff training, onboarding, and development. Ensure compliance with health, safety, hygiene, and company policies. Monitor stock levels of front-of-house supplies and report shortages when necessary. Support cash handling, billing, and end-of-shift procedures as required. Prepare or assist with daily operational reports and shift handovers. Manage service issues and resolve operational challenges quickly and effectively. Lead by example and maintain a professional, positive, and service-focused working environment. Support the Restaurant Manager or General Manager with operational duties and special events. Requirements Previous experience in a supervisory or management role within hospitality, restaurants, hotels, or similar environments. Strong knowledge of front-of-house operations and customer service. Excellent communication and leadership skills. Ability to motivate and manage a diverse team. Strong organizational and problem-solving abilities. Professional appearance and positive attitude. Ability to remain calm and effective under pressure. Good knowledge of health, safety, and hygiene standards. Flexible availability, including evenings, weekends, and public holidays. Key Skills Team Leadership Guest Relations Staff Supervision Service Management Conflict Resolution Communication Organization and Time Management Problem Solving Attention to Detail Food & Beverage Operations Order Product TPBN1_UKCT

Company Description At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pauseit's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality. Job Description To supervise, co-ordinate, plan, and participate in all the activities of Wild Honey St James and to ensure smooth, efficient and professional service by communicating with staffs, kitchen and guests. Responsibilities: Administration To adhere to reporting procedures, manage the team to ensure payroll costs are in line with budgets and forecasts. To become involved with P&L reviews to ensure and to develop and understanding of the financial targets in terms of maximising sales, revenues and managing costs in the pursuit of targeted profits To attend daily update and weekly management meetings as required to discuss and solve operational problems & to establish strategies for improvement & development of the operation, and the team. To maintain par stock levels and report shortfalls to the Restaurant Manager or Purchasing (as required) and ensure that all relevant team members are made aware of unavailable items. Prepare monthly stock control processes and stock takes and ensure par stock levels are maintained. To ensure strict coherence between wine list pricing and Micros system, conduct audits and ensure new items are built in Micros when it is identified that an item is missing to ensure at all times accurate reporting can be achieved. To ensure that the training and development of the team is always at the forefront of your priorities, is executed and followed through in an organized manner, records are to be maintained and are to be part of the Restaurant Manager and Talent & Cutlure files. To ensure all daily reporting and logs are filled out accurately and in detail to allow for consistent communication and tracking of information within the Food & Beverage division, following up on any issues or inconsistencies when it comes to reporting. To assist the Restaurant Manager in scheduling, planning and processing holiday and leave requests, managing time and attendance data Human Resources Management, Training and Communication To represent Wild Honey restaurant leadership and ensure the motivation of the team, focusing on multi-skills development and total flexibility of the team and management across the restaurant and also across the other outlets Attend all meetings and training as required, and to provide support to the Restaurant Manager and Food and Beverage Manager. To ensure that all team members maintains the highest standards of personal hygiene & grooming in line with company policy. To ensure team briefings are carried out before each service period so that your team are accurate, passionate and can execute a memorable guest experience. To induct all new staff according to restaurant procedure. Assist to prepare, implement and review departmental training plans. To encourage the up-selling of all beverages in a professional way, working closely with the Sommelier and other Floor Managers to achieve this. To adhere to recruitment and training guidelines and keep manning levels and headcounts within the budget and payroll targets. To ensure a complete and thorough menu knowledge of the food and beverage items for all service periods. E To evaluate and provide recommendations to the Wild Honey chef/patron and Restaurant Manager based on guest feedback, operational observations and team feedback. Maintain excellent relations with the Wild Honey Chef/Patron, Head Chef and Executive Chef and set the communication example for the rest of the team. To maintain the highest standard of cleanliness within the restaurant at all times, ensuring that the maintenance of furnishings & equipment (with the aid of the Restaurant and Facilities Manager), and the proper set up of the private dining room and all surrounds is excellent at all times. To ensure excellent guest satisfaction is always the aim through the provision of exceptional and friendly service, providing a proactive response to any issues and the timely and thorough follow up of any issues requiring further follow up or resolution. Remembering the ethos that our only standard is your standard and no guest leaves unhappy. To promote Wild Honey wherever possible to establish a loyal and regular customer base, maintain a regular customer database through point of sale systems and personalized customer service, at all times acting as an Ambassador of Wild Honey. To ensure that the training of all team members is carried out in line with company policies. Training records and succession planning to be available and up to date at all times. Qualifications Proven experience in a fine dining or Michelin-starred restaurant environment. Previous supervisory or management experience within a high-end hospitality setting. Exceptional knowledge of luxury food, wine, and beverage service standards. Outstanding leadership skills with the ability to motivate, coach, and develop a high-performing team. Passion for delivering impeccable guest experiences with meticulous attention to detail. Excellent communication and interpersonal skills with a professional and polished approach. Strong organisational and time management abilities in a fast-paced, high-pressure environment. Ability to anticipate guest needs and resolve issues discreetly and efficiently. Experience with staff scheduling, training, and performance management. Sound knowledge of health, safety, hygiene, and food safety regulations. Confidence in working collaboratively with the Head Chef, Restaurant Manager, and Sommelier to ensure seamless service. Financial awareness, including stock control, labour cost management, and revenue optimisation. WSET qualification or wine knowledge is desirable. Flexibility to work evenings, weekends, and public holidays. A genuine passion for hospitality, excellence, and continuous improvement. Additional Information Discover a world of unparalleled perks tailored just for you: Competitive Salary, service chargeand a loyalty bonus of £1.300 per year. Employee Benefit Card Discounted rates at Accor properties worldwide. Free Stays in the UK or Ireland (4 nights/year) Create unforgettable memories with your loved ones. Sofitel Experience Enjoy a luxurious night at our hotel, complete with a delightful breakfast. Complimentary Meals While on Duty. Special Rates in F&B, Rooms & Spa Treat yourself to luxury at unbeatable prices. Be Part of the Largest Hospitality Group in Europe. Exceptional Training and Development Opportunities through Apprenticeship Program. Global Growth Opportunities. Employee Assistance Program with 24/7 GP Access Your well-being is our priority. Social Events and Activities. Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities. We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best. Join us, and you can thrive as anindividual as well as being part of a supportive and inclusive team. Let your passion shine, visitcareers.accor.com TPBN1_UKCT

Job Ref: DAL5111 Branch: Clayton Hotel Chiswick Location: Clayton Hotel Chiswick, London (West) Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 09/06/2026 Closing date: 23/07/2026 Food & Beverage Manager Dalata Hotel Group are currently looking for an experienced Food & Beverage Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this position, you will have a unique opportunity to shape your team's culture and success while contributing to the hotel's strategy. If you are looking for your next opportunity or a move in your career into a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group. Benefits 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata hotel 30% off Friends & Family rate Pension access (Ask your HR Manager for local pension information) Performance-related bonus plan Development Opportunities through our Dalata Academy- to support your career journey Free employee meals on duty Extra AL day for every year worked (5 days to maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Key Duties and Responsibilities: Ensure guest satisfaction both proactively and reactively, across multiple departments including the front office and F&B. Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website. Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports. Check the Optimus sheet daily. Email a copy of the complaints sheet to department heads and discuss any necessary corrective training. What You Will Need: 2-3 years of experience as a Guest Relations Officer or Manager. Familiarity with hospitality industry standards. Experience in a 3/ 4 star hotel. Proficiency in English. Computer literacy. A customer-oriented and professional attitude. An outgoing personality Excellent organizational and time management skills. About us Dalata Hotel Group - we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. At Clayton Hotel Chiswick, everything we do is a little more personal. Whether that's getting to know you a little more or in the small gestures that make your stay that bit more memorable. We're always dedicated to experiences that are all about you. Located on the Chiswick High Road, it's a place that has everything from food, culture and entertainment. If you want to see even more of London, we're conveniently located just by Gunnersbury Underground Station which connects you across the city. Marrying contemporary design with stylish interiors, our 4-star hotel offers 11 sophisticated conference spaces, all flooded with natural daylight and fully accessible. We are just 20-minutes to London Heathrow, via the M4 motorway, and 20-minutes into central London. TPBN1_UKCT