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Our local authority client based in Southampton are urgently seeking an experienced Customer Service Assistant Team Leader. \n \n \n \n Purpose of Job \n\n • To lead and manage a small team of Customer Service Officers, handling a range of customer enquiries and service requests across a range of channels (telephone, face to face and digital), providing information, resolving issues and dealing with varied transactions\n, • To ensure excellent customer service is provided and that customer experiences are easy, effective and convenient.\n, • To manage a team to provide the best possible first impression of the council, being professional and positive, maintaining ownership of customer enquiries and ensuring they are kept up to date and deputising for the Team Leader.\n\n \n Key Accountabilities \n\n • To manage a team of Customer Service Officers, ensuring they provide a consistent and professional service, and are an effective first point of contact for the customer, dealing with a range of enquiries and service requests\n, • To ensure all Customer Service Officers have a customer focused approach to customer service, with an emphasis on resolution at the point of first contact.\n, • To ensure the team makes a positive impression on each and every customer, that customer feedback is sought and acted upon\n, • To monitor and manage the team’s performance, using real time analysis dealing with issues and escalations, and escalating significant matters to the Team Laeder as required.\n, • To support and provide training for the team, including coaching, mentoring and other ‘on the job’ training.\n\n \n Essential Criteria \n\n • GCSE (Grade C or higher in one or more of English Language, IT and Maths, and a Recognised Business Qualification (e.g. NVQ level 3) or relevant work experience.\n, • To have experience working in a busy customer service environment\n, • To have some experience of leading and managing a team in a fast paced challenging environment\n, • To have a strong customer focus, listening and problem solving skills\n, • To be flexible and sensitive to the diverse needs of customers in providing information and dealing with service requests\n, • To have experience in delivering effective training and coaching\n, • To have ability to build relationships across teams and organisations to enable successful outcomes for customers.\n, • To have proven ability to work on own initiative, taking ownership of team performance and driving up performance\n\n \n \n \n Please apply with your updated CV ensuring that any gaps in employment are explained. \n At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.

Ready to take your skills on the road? As a domiciliary optometrist at Specsavers, you can do just that. \n You'll be driving our services to the doorsteps of the nation, providing eye care to the people who aren't able to come into our stores. But not only do you help them with their sight, you'll be able to support them to get basic tasks done that they wouldn't be able to do without you. Essentially, you'll be bringing smiles and clinical care to the heart of your community. \n Our business \n Based on the south coast of England, you'll cover a given territory, providing care to patients in their own homes. \n We're proud to have been ranked 12th in the world by Great Place to Work® in 2025 - because being a favourite is fun, but being globally recognised is even better. Join a team where people come first, your growth is supported, and your impact truly matters. If you're looking for more than just a job, you're in the right place. \n We're locally owned by people who understand our communities, powered by leading-edge technology, and committed to making eye care accessible and affordable for everyone. When you join us, you're choosing more than a job - you're choosing a place where you can thrive. \n Our team \n We have a wonderful dedicated team ready and waiting for you to meet. \n Our cars \n You'll be provided with a company car (or allowance) to bring your care directly to people's homes. \n What's on offer? \n As part of our recruitment process we offer a Domi specific CPD training providing you with 1 non-interactive CPD point and an exclusive paid interview experience. As well as all the support, training and development opportunities you can imagine, we have a whole load of benefits on offer for you to enjoy. These include: \n\n • Basic salary £75,000 (depending on experience) \n, • Up to £10,000 Welcome Bonus\n, • Up to £19,000 Relcoation (T&C's apply)\n, • Company car or £4,000 car allowance\n, • 33 days annual leave including bank holiday\n, • Birthday off\n, • Flexible benefits to suit you\n, • Great flexibility with full and part time roles available\n, • We will auto-enroll you into the pension scheme with an employer contribution when you contribute too\n, • Specsavers Perks - a portal to a world of great everyday discounts and savings\n, • WeCare - our employee support service to help you and your immediate family when you need it most\n, • Complimentary subscription to the Headspace app \n, • Eyecare and hearcare discounts for you and your family\n, • Enhanced family leave and company sick pay\n\n Find out more \n We do need you to have a couple of things to get started in this role.Firstly, you'll need to be registered as a member of the General Optical Council (keeping this up to date) and you must have a full driving license. You'll also need to be confident, passionate about providing the best customer service and be comfortable working by yourself and as part of a team. \n Got all of these?We can't wait for you to apply! \n #LI-LM1