Flagship Store Manager
5 days ago
Sidcup
Flagship Store Manager, Central London£55-£58,000 plus annual bonus & PackageAbout the Company Founded as a pioneering digital-first French fashion label, the company has spent over two decades building a reputation rooted in quality, creativity, and thoughtful intention. Its journey has been defined by bold decisions, a people-first approach, and a commitment to doing things differently.More than just a fashion business, the company represents a collective story shaped by its teams, customers, and community. As it continues to evolve, it is seeking talented individuals who are creative, organised, and agile, and who share a passion for continuous improvement and innovation.The Role The business is seeking an experienced Store Manager to lead one of its London locations. Reporting directly to the UK General Manager, this role will play a key part in delivering an exceptional in-store experience while driving team performance and commercial success.Key ResponsibilitiesDeliver an Exceptional Customer ExperiencePlace the customer at the heart of all in-store activities to ensure outstanding serviceAct as a brand ambassador, leading by example on the shop floorProactively introduce initiatives to enhance and personalise the customer journeyBuild strong, lasting relationships with customers through events and community engagementEffectively manage customer feedback and resolve issues to drive loyaltyDemonstrate a strong understanding of the company's sustainability commitmentsCollaborate with other store leaders to maximise commercial opportunities and service standardsLead and Develop TeamsIdentify, recruit, and nurture talent, implementing clear succession planningTrain and develop management teams to deliver exceptional service standardsProvide ongoing coaching, feedback, and development opportunitiesFoster a positive, inclusive, and collaborative working environmentAlign teams with head office vision and valuesPromote diversity and inclusion through everyday leadershipMaintain Brand StandardsEnsure all visual merchandising aligns with brand identity and standardsOversee product presentation and in-store experience to inspire customersMonitor competitor activity and maintain strong commercial awarenessEnsure the store environment is maintained to a high standard, including supplier management and store upkeepDrive Commercial PerformancePlan and organise store operations to meet customer demandOptimise staffing levels to support business needsOversee stock control and inventory managementEnsure smooth operational processes, including cash handlingImplement company strategy and ensure adherence to all proceduresMaintain regular communication with head office across key functions including Marketing, HR, and LegalCandidate ProfilePassionate about retail, with a strong commitment to delivering exceptional customer serviceA natural leader who leads from the front and motivates by exampleExperienced in managing and developing large teamsStrong coaching and people development skillsHighly organised, proactive, and adaptableEnergetic, positive, and dynamic approachTPBN1_UKTJ