Front of House Assistant
1 month ago
London
We are looking for energetic and personable Front of House Team Members who are passionate about hospitality and guest service. You will be the face of the business, creating memorable guest experiences through warm welcomes, efficient service, and genuine hospitality. Key Responsibilities • Welcome guests and create a positive first impression., • Take orders accurately and efficiently., • Explain menu items and make recommendations confidently., • Serve food and beverages professionally., • Process payments using EPOS systems., • Maintain cleanliness and presentation of the dining area., • Assist with opening and closing procedures., • Handle guest enquiries and resolve issues professionally., • Support takeaway, collection, and pre-order services., • Work closely with chef counter to ensure smooth service flow. Requirements • Previous hospitality or customer service experience preferred., • Excellent communication and interpersonal skills., • Friendly, confident, and approachable personality., • Ability to work efficiently in a fast-paced environment., • Good attention to detail., • Flexible availability, including evenings and weekends., • Passion for delivering exceptional guest experiences. What We Offer • Competitive pay and tips., • Staff meals and discounts., • Full training provided., • Opportunities for progression and development., • Friendly and supportive team culture. Our Hiring Philosophy We believe hospitality is not simply service—it is theatre. We look for We are looking for enthusiastic, reliable, and guest-focused Front of House Team Members to join our team. You will be the face of the business, creating memorable guest experiences through warm welcomes, attentive service, and genuine hospitality. Key Responsibilities • Welcome and seat guests in a warm and professional manner., • Take food and beverage orders accurately., • Deliver food and drinks promptly and professionally., • Assist guests with menu recommendations and dietary enquiries., • Process payments and operate the EPOS system., • Maintain cleanliness and presentation standards throughout the venue., • Support takeaway, collection, and pre-order services., • Assist with opening and closing duties., • Work closely with the kitchen team to ensure smooth service., • Handle guest enquiries and feedback professionally. What We Are Looking For • Positive attitude and strong work ethic., • Excellent communication and interpersonal skills., • Friendly, confident, and approachable personality., • Ability to remain calm under pressure during busy periods., • Strong attention to detail., • Flexible availability, including evenings and weekends., • Previous hospitality experience is preferred but not essential. Our Hiring Philosophy We believe hospitality is more than service—it is theatre. We hire people based on our 3H Philosophy: Head – Common sense, awareness, and problem-solving ability. Hands – Pride in execution, presentation, and consistency. Heart – Genuine care for guests, colleagues, and the experience we create. What We Offer • Competitive pay., • Staff meals and team discounts., • Ongoing training and development., • Opportunities for career progression., • Supportive and inclusive team culture. If you have a passion for people, service, and creating memorable guest experiences, we would love to hear from you.
Thicket Road, SE20 8DT, London
