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Team Lead, Demand Integrations

hace 6 horas

A Coruña

OverviewJoin to apply for theTeam Lead, Demand Integrationsrole atCint.Cint is a pioneer in research technology (Res Tech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. We are feeding the world’s curiosity!The OpportunityCint is looking for a Team Lead for our EMEA & APAC Demand Integrations Team, reporting directly into our global lead. This role will see you supporting selected high profile customers, coordinating with internal stakeholders across various departments and regional leads while leading a small, highly specialized team of integration consultants in various locations. The Demand Integrations team's mission is to support our customers with technical expertise and custom software engineering solutions to develop automated workflows for partners via API integrations. As the Lead for EMEA and APAC, you will be responsible for the EMEA/APAC customers and their successful API integrations, the success of your team, and the success of the company overall. Additional metrics for every Lead are the health of the customer’s integration, the growth of the customer, and the speed to launch for every new customer. The regional leads work closely with the Customer Success teams, Account Management teams and also the stakeholders on our R&D team while also aligning globally with their North American counterparts.Candidates with a can-do attitude, a focus on people, mentoring, and a proactive, hands-on approach, who like to problem solve, embrace and thrive with change and who work well in a team environment will thrive in this team. Enthusiastic team players will quickly be able to make their mark in our fast-paced and stimulating environment where creativity, personal growth and initiative are encouraged and supported. This position is focused on our customers in the EMEA & APAC region and therefore requires the candidate to support and be flexible with these time zones. Remote working is fully supported as the team operates globally with various locations (and remotely). Travel for customer visits and internal team events may be required.The TeamThe Demand Integrations team is part of the overall Customer Experience Organisation. We work closely with all departments, acting as facilitators between our internal sales and customer success teams and the external customers and their tech teams. We also close the loop between our internal tech and product teams with customer feedback and feature requests to ensure customer voices are heard. The Demand Integrations team supports customers globally. Team members are located in various US and European cities as well as in India. Our team supports three main areas: Cint’s Marketplaces, Measurement and Data solutions, and Optimization & Health.What You Will DoBe the go-to person for internal stakeholders for all initial queries and/or escalations for EMEA/APACSupport your team on any queries and/or escalationsBuild relationships with other departments and key stakeholders internallySupport your team’s growth and continuous learningBe a role model for creativity and a solution oriented mindsetManage internal changes and support your team and customers through itHave a clear understanding of your region’s customers, their needs, cultural differences and challengesHave a clear understanding of your region’s performance and opportunitiesBuild and manage relationships with customers in your region to drive the health and growth of your customer’s integrationsFor your high profile customers, gain an understanding of your customer’s internal structures, key stakeholders and their business and needsBe able to provide technical guidance to customers during all phases of their integration life cycleCollaborate with other departments on process changes and the rollout of itCreate team and/or company relevant internal documentationBe able to recommend improvements to APIs internally and to your customersInvestigate and resolve customer issues in a timely and professional fashionDevelop a full understanding the industries in which Cint and your customers operate in and be able to promote Cint’s value propositionAbility to understand different and unique customer business models and how an integrating with Cint will benefit themPractice superior time management and self-discipline to work independentlyQualificationsWhat We Are Looking ForExperience in mentoring/and or team management and leadershipExperience with onboarding customers to a tech solution and being aware of a customer life cycle beyond the onboarding processTechnical experience relating to REST APIs, API implementation, platform-to-platform integrationsAbility to focus on large amounts of data dailyEnjoys solving problems and prefers analytical methodsStrong communicator and flexible team playerAbility to convey complicated ideas to non-technical stakeholdersTech-savvy. Key features expertise: Postman/Bruno, Git/Git Hub, Linux, basic API troubleshooting, basic code/engineering knowledge and how R&D teams operateExtremely thorough and detail-oriented in both communication and analysisExperience with SQL, Postman/Bruno, Power BI, JIRA, or Salesforce is a plusMust be able to work in an evolving, fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneouslyConfident in speaking and writing in EnglishBonus Points If You HaveBachelor’s degree (Business Administration, Information Technology, Market Research, Computer Science, Engineering or related discipline preferred)Familiarity with internet protocols and API frameworks, as well as at least one programming language (Python, Java Script/Node.Js, and/or Go)Awareness of modern software development methodologies, with emphasis on application architecture and API infrastructureAdditional language skills beyond EnglishAdditional InformationOur ValuesCollaboration is our superpower: We uncover rich perspectives across the world; Success happens together; We deliver across borders.Innovation is in our blood: We’re pioneers in our industry; Our curiosity is insatiable; We bring the best ideasto life.We do what we say: We’re accountable for our work and actions; Excellence comes as standard; We’re open, honest and kind, always.We are caring: We learn from each other’s experiences; Stop and listen; every opinion matters; We embrace diversity, equity and inclusion.More About Cint: We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces. In June 2021, Cint acquired Gap Fish and in January 2022, acquired Lucid. Cint Group AB (publ) is listed on Nasdaq Stockholm with global offices and teams. Visit for more information.Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so please read our AI usage guide.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesSoftware Development

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