customer service- Dockers
4 days ago
Mataró
ph3Key Facts /h3 pbLocation: /b Matarò (Spain) | bTeam: /b Customer Service | bContract: /b Full time | bLanguages: /b English and Spanish required /p h3About Orbico SportStyle /h3 pOrbico SportStyle is a European platform uniting a portfolio of owned and licensed sport lifestyle brands, including Champion Europe, Game7Athletics and Dockers Europe, within one integrated ecosystem of brand building, retail and distribution. Based in Italy and active across Europe, we shape the next chapter of our brands with curiosity, authenticity and teamwork. /p h3About the Role /h3 pWe are seeking a highly motivated, flexible, and results-driven Retail Customer Service professional for Dockers. You will be responsible for the daily operational management of Retail accounts in the Spanish market. Given the lean structure of our Spanish team, we are looking for a true "team player" who is ready to adapt to different tasks based on daily priorities and departmental needs. /p h3Your Impact /h3 ul liRetail Management: Managing daily customer service activities for Retail accounts, ensuring efficiency from order placement through to delivery. /li liOperational Flexibility: Handling varied tasks depending on the moment and departmental urgencies, showing a proactive spirit in facilitating the work of the whole team. /li liOrder Flow: Entering and monitoring retail orders, managing replenishment/stock orders, and ensuring seamless communication with points of sale. /li liIssue Resolution: Monitoring goods arrivals and resolving shipment-related issues (returns, discrepancies, delays) specific to the retail channel. /li liInventory Management: Inventory process in ERP system, of both ECI stores and Retail /li liStakeholder Coordination: Maintaining daily communication with the sales force and retail partners to ensure excellence in service. /li /ul h3What You Bring /h3 ul li2–3 years of experience in a Customer Service role, specifically within the Retail sector (Fashion/Textile industry preferred). /li liDeep understanding of Retail dynamics; previous experience working with El Corte Inglés is considered a strong plus. /li liHighly motivated and collaborative spirit. You should be someone who enjoys helping colleagues and can adapt quickly to changing priorities. /li liNative or fluent Spanish and professional proficiency in English. /li liStrong proficiency in IT tools (Excel, PowerPoint, etc.). /li liStrong multitasking abilities, and a high sense of urgency. /li /ul h3What You'll Find /h3 ul liA collaborative, international team /li liA culture that values initiative, ownership and open feedback /li liExposure to multi‑country recruiting and cross‑functional work /li liAn environment where you can be yourself and keep learning /li /ul h3Apply /h3 pPlease submit your CV in English via our ATS. /p /p #J-18808-Ljbffr