Global Service Transition & Testing Lead
5 days ago
Granada
ppstrongJoin us on a journey of endless possibilities /strong /ppAt Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. /ppWith the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. /ppStrada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. /ppLearn more at /ppstrongAbout the Role /strong /ppThe Global Service Transition Global Test Lead role, ensures that new or changed services are successfully transitioned into operational readiness across all regions and countries. Working closely with Strada’s central teams and client global teams, this role blends service transition planning, governance, global process design, and end-to-end testing leadership. It ensures that solutions meet quality, performance, and compliance standards prior to go-live, and that Strada’s global implementation methodology is consistently applied worldwide. /ppstrongMain Responsibilities /strong /pulliEnsure clients and internal teams clearly understand the contracted service scope, delivery model, and system landscape from a global perspective. /liliAct as the central point of clarity regarding what is in scope, how it works, and what to expect during the transition from project to BAU. /liliIdentify risks within the service transition workstream and drive mitigation actions to protect timelines and quality. /liliDefine and maintain global processes that ensure standardisation, efficiency, and consistency across countries. /liliEnsure local teams follow global processes, adapting them only when legally or operationally required and in line with Strada standards and contractual scope. /liliDefine the global test strategy, including phases, responsibilities, and acceptance criteria, ensuring alignment across all stakeholders. /liliOversee testing activities and defect management to ensure solution readiness prior to go-live. /liliImplement and promote the use of global service delivery tools, supporting adoption across global and local teams. /liliEnsure adherence to project timelines, deliverables, quality expectations, and governance requirements. /liliMonitor transition progress and ensure readiness for each implementation phase. /liliLead client-facing workshops on service scope, processes, testing, timelines, and operational readiness. /liliTranslate complex topics into clear and actionable guidance for clients. /liliAs a global HR–Payroll–Benefits consultant, guide clients through the implementation methodology: what is delivered, when, and how. /liliOnboard Local Service Transition Consultants and support them during country-level implementations to ensure alignment with global standards. /liliAttend domestic and international travel as required for workshops and deployment activities following safety and regulatory guidelines. /li /ulpstrongKnowledge, Experience, Skills Competencies /strong /pulli3-5 years experience in implementation services; previous experience as a Local Service Transition Consultant is an advantage. /lili2-4 years of background experience in HR and Payroll service delivery or operations, ideally in global or multi-country environments. /liliProven ability to coordinate across multiple stakeholders (clients, operations, technical teams, project/program management). /liliStrong communication skills with customer-facing and liaison experience. /liliAbility to explain complex topics to both business and technical audiences. /liliExperience leading multi-participant customer workshops. /liliExcellent English (written and verbal); additional languages beneficial. /liliHighly organised, analytical, and able to manage several projects simultaneously. /liliStrong PC literacy in Microsoft tools, with Smartsheet experience and familiarity with AI technologies applied to implementation services. /liliComfortable working in fast-paced environments with tight timelines and multiple dependencies. /li /ulpstrongAbout Strada /strong /ppStrada is a global leader in HR and Payroll solutions, delivering consistent, high-quality services across diverse /ppmarkets. We help organizations transform and streamline their workforce operations through innovation, /ppexpertise, and a commitment to operational excellence. As we continue to bring new services and countries into /ppscope, we are expanding our Global Delivery Team with experienced professionals who thrive in dynamic, /ppmultinational environments. /ppWith over 30 years as a global people, payroll, and technology leader, Strada specializes in removing complexity /ppto simplify workforce management. With solutions designed and built with people at the center, we deliver /ppaccuracy and confidence at scale. /ppWith 1,400 customers in over 180 countries, we have the expertise to help organizations move forward and /ppunlock new possibilities. Wherever you are on your transformation journey, Strada is with you every step of the way. /ppstrongAt Strada, our values guide everything we do: /strong /pullistrongAnticipate Customer Needs /strong – We stay ahead of trends so our customers can grow and succeed. /lilistrongOwn the Outcome /strong – We take responsibility for delivering excellence and ensuring things get done right. /lilistrongChallenge Ourselves to Work Smarter /strong – We move faster than the world around us to drive change and accomplish more. /lilistrongEmpower Each Other to Solve Problems /strong – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. /lilistrongCare About Our Work /strong – We understand that what we do impacts millions, and we have a responsibility to get it right. /li /ulpstrongBenefits /strong /ppAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. /ppAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. /ppstrongOur commitment to Diversity and Inclusion /strong /ppStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. /ppstrongDiversity Policy Statement /strong /ppStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. /ppstrongAuthorization to work in the Employing Country /strong /ppTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. /ppPlease note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. /p /p #J-18808-Ljbffr