Network Operations Center Technician
3 days ago
Valencia
ppNCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments. /p h3Key Responsibilities /h3 ul liPerform continuous monitoring using UN‑approved tools across: /li liNetwork, servers, storage /li liSatellite RF infrastructure /li liSecurity devices /li liPublic cloud (Azure, AWS) /li liM365 and application platforms /li liHandle event management and alarm triage /li liPerform Tier‑1 troubleshooting following approved SOPs /li liEscalate incidents to: /li liTier‑2 engineering teams /li liExternal service providers (as required) /li liSupport incident, critical incident, and security incident processes /li liExecute approved low‑level operational activities (e.g. checks, verifications, routine actions) /li liMaintain accurate incident records in UN‑provided ITSM/CRM tools /li liContribute inputs for: /li liShift reports /li liIncident and change reporting /li liEnsure 15‑minute shift handover overlap with incoming operators /li /ul h3Mandatory Skills Qualifications /h3 ul liMinimum 1 year of relevant NCC / NOC / ICT operations experience /li liITIL v3 or ITIL 4 Foundation certification /li liEnglish proficiency: CEFR B2 or above /li liAbility to work rotational 24×7 shifts on‑site /li /ul /p #J-18808-Ljbffr