IT Operations Support
3 days ago
Boadilla del Monte
ppbGetnet Platforms /b is part of bSantander Payment Solutions /b and brings together a set of key platforms within Santander’s global payments technology ecosystem. It includes software‑as‑a‑service capabilities across the entire payments value chain, such as account‑to‑account processing, FX, SWIFT connectivity, fraud management and card processing infrastructure. /ppIt enables financial institutions, non‑bank financial institutions (NBFIs) and payment service providers (PSPs) to operate, scale and evolve their payment capabilities across multiple rails, markets and regulatory environments, without the need to rebuild their core systems. /ppProven at scale, including within Santander itself, these platforms provide a modular foundation that complements Getnet’s global payment capabilities to bsupport client growth /b through payments. /ph3bWHY JOIN OUR TEAM /b /h3pbIf you want to shape the future of financial solutions, this is the place! /b /ppAt Getnet Platforms, your work connects to something bigger, creating a real impact across global teams and markets for our clients and communities. /ppbOur people are our greatest strength. /b We combine growth opportunities, strong team connections, and a culture that supports your well‑being and sense of belonging, so you can develop, contribute, and feel valued. With flexibility and autonomy built into how we work, you’ll have the space to focus, collaborate, and perform at your best. /ppHere, your impact matters, your growth is supported, band your experience is designed to help you thrive. /b /ph3bWHAT YOU’LL DO /b /h3pbAs a Level 1 Operations Technician, these will be some of the key activities in your day‑to‑day role: /b /pulliMonitor critical systems and applications within the Payments Hub environment. /liliPerform initial analysis and triage of incidents and alerts. /liliManage, track and escalate incidents when required. /liliSupport production deployments and ensure platform stability. /liliExecute operational checks and document results. /liliCollaborate with technical teams to resolve issues and improve service quality. /liliContribute to process, runbook and operational improvements. /liliWork in a rotating shift model supporting a 24/7 production environment. /li /ulh3bWHAT WE’RE LOOKING FOR /b /h3pWe are looking for a technology professional with a strong analytical mindset and a passion for problem‑solving in complex production environments. /ph3Professional Experience /h3ulli2+ years of experience in IT Operations, Production Support or SRE environments (Required) /liliExperience working as an L1 (or higher) Support Technician (Required) /liliExperience using monitoring and ticketing tools (Required) /liliExperience working in 24/7 production environments (Preferred) /liliExperience in payments or financial services environments (Preferred) /li /ulh3Education /h3ulliAdministration of Networked Computer Systems (ASIR) (Required) /liliMultiplatform Application Development (DAM) (Required) /liliITIL Certification or ITSM knowledge (Preferred) /li /ulh3Languages /h3ulliSpanish (Required) /liliEnglish (professional working proficiency) (Required) /liliAdditional languages (Preferred) /li /ulh3Hard Skills /h3ulliMonitoring tools (Required) /liliTicketing tools (ServiceNow, Jira, etc.) (Required) /liliIncident triage and troubleshooting (Required) /liliAWS (Preferred) /liliDynatrace (Preferred) /liliElastic Kibana (Preferred) /liliPayments industry knowledge (Preferred) /li /ulh3Soft Skills /h3ulliAnalytical mindset (Required) /liliProblem‑solving skills (Required) /liliAbility to work under pressure (Required) /liliTeamwork and collaboration (Required) /liliCustomer‑oriented mindset (Preferred) /liliProactive attitude and willingness to learn (Preferred) /liliOrganization and time management (Preferred) /li /ulh3bOUR OFFER AND BENEFITS /b /h3pBy joining our team, you will enjoy bmultiple benefits, /b such as: /pulliWe care for your well‑being, so you will bhave health insurance, life insurance, dental insurance /b, bannual health care, /band access to bWellhub. /b /liliWe promote flexibility with a bhybrid /b and collaborative model; the selected candidate must be ready to work b60% on‑site. /b /liliWe aim to boost your growth with baccess to self‑development programs. /b /liliWe aim to make your workdays more accessible, so you will have btransportation allowance /b and bmeal voucher/food voucher. /b /liliGetnet Platforms is part of bSantander Group, /b one of the world’s leading financial groups, with a presence in more than 22 countries. /li /ulpbIT STARTS HERE. TAKE YOUR NEXT PROFESSIONAL STEP /b /ppIf you’re interested and meet the requirements, apply now or share this opportunity with someone who might be looking for it. /ppGetnet Platforms is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates. /ppThe PagoNxt entity advertising the job to which you are applying will process your personal information as data controller to assess your suitability for the position and manage the recruitment process. If you are applying for a job in the EU, the lawful basis to process your data is the necessity to take steps to assess your suitability for the offered position (art. 6.1b GDPR). If applying outside the EU, the lawful basis is your consent. To exercise your privacy rights (including access, rectification, erasure, restrict processing, portability, object and not being subject to automated decisions or any other required by law), please write to the PagoNxt’s entity Data Protection Officer listed in our privacy notice or send an email to You may also submit a complaint to the relevant supervisory authority. /ppPlease read the details of processing in our Privacy Notice: /p /p #J-18808-Ljbffr