1000+ Best Part-time Jobs in Benetússer (July 2026) - page 16

ServiceNow CMDB - CSDM Analyst - International Organization

11 days ago

Valencia

ppNTT DATA is looking for a bServiceNow CMDB-CSDM Analyst /b for one of our international clients. The CMDB/CSDM Analyst maintains the accuracy, integrity, and maturity of an organization's configuration data within ServiceNow, strictly aligning it to the Common Service Data Model (CSDM) framework. They analyze CI relationships, remediate data quality issues, and map technical assets to business services to support ITIL processes, security, and ITOM. /ppThis role is hybrid, requiring onsite presence in the Valencia office. /ph3Responsibilities /h3ulliCSDM Alignment: Implementing and enforcing CSDM standards for Business Applications, Application Services, and Technical Services. /liliCMDB Health Management: Using CMDB Health Dashboards to detect and remediate duplicate, orphaned, or stale CIs. /liliData Governance: Defining CI classes, attributes, naming conventions and relationships, and managing the lifecycle of data. /liliDiscovery Mapping: Managing and troubleshooting ServiceNow Discovery, Service Mapping, and data ingestion from third‑party tools. /liliProcess Collaboration: Working with IT teams to align Configuration Management with Incident, Change, and Asset Management. /liliDocumentation: Creating Data Dictionaries, data flow diagrams and maintaining documentation for CSDM modeling. /liliManaging configuration items and related changes to establish and maintain the configuration baseline in conjunction with process, platform and product owners. /liliSupporting Hardware and Software Asset management process owners with centralization, normalization, vendor and contract management to enable cost optimization and risk reduction. /liliAssisting in Discovery processes and schedules to ensure data is captured regularly with minimal errors directly into the CMDB. /liliEnabling Service Mapping to provide a service‑aware view within the CMDB. /liliLeading process workshops, defining requirements, and providing thought leadership with stakeholders. /liliCapturing business and user requirements and estimating effort to deliver solutions. /liliIdentifying platform capabilities to meet business needs and estimating effort. /liliFollowing standard development and coding best practices, including Agile/Scrum concepts. /liliDesigning and developing ServiceNow workflows and integrations according to project, process and customer objectives. /liliAssessing impact of changes and working with development teams to minimize technical debt. /liliManaging the pipeline of demand and ongoing development activities, reprioritizing new demand with the platform owner. /liliConducting review, system design, test, verification and documentation activities. /liliManaging clone and promotion activities across environments, including update set management. /liliInvestigating platform capabilities and delivering demos or proof‑of‑concepts as needed. /liliWorking with IT teams to build and support existing and new integrations with various systems. /liliIdentifying opportunities to improve and streamline platform performance. /liliCreating knowledge articles for internal sharing and for consumption by the IT Help Desk and End Users. /liliAssisting in roadmap planning based on platform capabilities against strategic business needs. /liliAssisting with annual upgrade activities and implementation, coordinating with stakeholders to keep the platform stable. /liliProviding platform operations and maintenance support; being available for off‑hour release deployments and support. /liliConducting patching and remediation of security vulnerabilities. /li /ulh3Qualifications /h3ulliEducational development, typically an advanced university degree in Computer Science, Systems Engineering, Information Systems or a related discipline with a minimum of 4 years of professional relevant experience; or a bachelor’s degree with a minimum of 6 years of relevant experience. /lili3+ years of relevant experience using ServiceNow. /lili3+ years of experience with ServiceNow development including Business Rules, Glide, scripting, UI Policies, Flow Designer, and ACLs. /liliHands‑on experience with ServiceNow CMDB, ITOM (Discovery/Service Mapping), and CSDM Framework. /liliDomain expertise and practical implementation experience across multiple ServiceNow applications (e.g., CMDB, Discovery, ITAM, ITSM, ITOM). /liliUnderstanding of IT infrastructure, including servers, networks, cloud environments (AWS, Azure) and applications. /liliStrong ability to analyze large datasets, identify trends and remediate errors. /liliExperience designing and developing solutions with PaaS solutions such as ServiceNow in an Agile Software Development environment. /liliExperience configuring and maintaining MID Server. /liliExperience with Service Portal UI design and configuration. /liliExperience leading workshops to solicit requirements and explaining platform capabilities in layman’s terms. /liliExcellent documentation, interpersonal and communication skills. /liliGreat ability to work in a fast‑moving environment with minimal supervision. /liliGood understanding of organizational change management and communication. /liliOften requires ITIL Foundation and ServiceNow Certified Implementation Specialist (CIS) – CMDB or ITOM. /liliServiceNow System Administration or Application Development or Implementation Specialist Certification. /liliITILv3 or ITIL4 Certification preferred. /liliProficiency in English, as this is the main working language. /li /ul /p #J-18808-Ljbffr

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