Work Order Processor
hace 2 días
Pontevedra
ph3Overview /h3pJINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world’s leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. /ppOur capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is to deliver speed, reliability, and operational excellence at every stage of the supply chain. /ph3Position Context /h3pAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution. /ppThis position is designed for a highly organized, detail-oriented logistics coordinator who excels at system-driven exception management, problem-solving, and cross-functional communication within a high-volume transport network. /ph3Responsibilities /h3ulliThe Mission: Monitor, track, and rapidly resolve all delivery exceptions, customer claims, and carrier transport issues via the corporate work order system, minimizing delivery cycle times and safeguarding the customer experience. /liliThe Scope: Take full operational ownership of the ticketing and work order queue for Madrid delivery operations, serving as the critical administrative bridge between outbound warehouse teams, 1PL/3PL carriers, and central Customer Service. /liliPerformance targets and evaluation: Be prepared to meet the following metrics during the initial 6 to 12 months, including: (a) Work Order Resolution Speed (SLA) — consistently meet targets for ticket resolution times to process delivery issues, returns, and address corrections within defined windows; (b) System Data Integrity — maintain near-perfect data accuracy when log-tracking transport exceptions, cargo damage reports, and delivery modifications within the Transport Management System (TMS); (c) Carrier Coordination Efficiency — establish proactive communication with 1PL drivers and 3PL partners to push updates, re-routing instructions, and return approvals; (d) Process Auditing Root Cause Tracking — categorize and analyze recurring bottlenecks (e.g., high-failure zip codes) to provide actionable insights to the Delivery Operations Manager. /li /ulh3Qualifications /h3ullibGreenfield Launch Expertise: /b Verified background working within transport administration, customer service logistics, or control tower data processing during a network setup or rapid scale-up. /lilibSystems Ticketing Fluency: /b Experience managing CRM systems, ERP or ticketing software (e.g., Zendesk, Salesforce, or proprietary TMS/WMS); strong Microsoft Excel skills. /lilibLanguage Proficiency: /b Professional fluency in English and Spanish is mandatory; knowledge of Mandarin is a valued asset. /lilibOperational Flexibility: /b High adaptability regarding working hours and schedule adjustments to align with driver waves and peak e-commerce windows. /li /ulh3Diversity Inclusion /h3pAt JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. /ppWe are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. /ph3Ready to Build the Future of Logistics /h3pTake the next step in your career and join one of the world’s fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. /p /p #J-18808-Ljbffr