ITOM Specialist (ServiceNow)
12 days ago
Valencia
ph3About Us /h3 pGramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high‑performing teams by matching them with professionals who truly fit their needs. /p h3Role Overview /h3 pOur client is a global technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms. /p pWe are looking for a Senior ITOM Specialist with strong expertise in ServiceNow ITOM, CMDB, and IT infrastructure automation. In this role, you will design, implement, and optimize IT Operations Management capabilities, helping customers improve infrastructure visibility, service mapping, event management, and operational efficiency across hybrid cloud environments. /p pbContract /b: Contractor /p pbCommitment /b: Full-time /p pbLocation /b: Valencia, Spain (Hybrid / Primarily On-site) /p pbProcess /b: 2 Client Interview Process /p pbNote /b: English‑speaking environment. Spanish is not needed. /p h3Responsibilities /h3 ul liDesign, implement, and optimize ServiceNow ITOM solutions /li liConfigure and maintain Discovery, Service Mapping, and Event Management /li liDevelop and improve the CMDB to ensure accurate service and infrastructure data /li liInstall, configure, and maintain MID Servers /li liDevelop integrations using REST APIs, SOAP, and JavaScript /li liIntegrate ServiceNow with monitoring platforms such as SolarWinds and Dynatrace /li liSupport cloud infrastructure management, particularly within Microsoft Azure /li liCollaborate with infrastructure, cloud, and application teams to improve IT operations /li liTroubleshoot complex platform and integration issues /li liFollow ITIL best practices while working in an Agile/Scrum environment /li /ul h3Requirements /h3 ul li5+ years of experience with ServiceNow, including ITOM /li liHands‑on experience with Discovery, Service Mapping, and Event Management /li liStrong knowledge of CMDB architecture and governance /liliExperience configuring and managing MID Servers /li liExperience developing integrations using JavaScript, REST, and SOAP /li liExperience supporting Microsoft Azure environments /li liGood understanding of ITIL processes /li liExperience working in Agile/Scrum delivery environments /li /ul h3Preferred Qualifications /h3 ul liExperience integrating SolarWinds, Dynatrace, or other enterprise monitoring platforms /li liServiceNow certifications (CSA, CIS‑ITOM, or equivalent) /li liExperience working with large enterprise IT environments /li liKnowledge of infrastructure automation and cloud operations /li /ul /p #J-18808-Ljbffr