Front Desk & Member Experience
2 months ago
San Pedro Alcántara
Are you passionate about delivering exceptional service and creating outstanding guest experiences? Join a dynamic team at an exclusive members-only fitness club. As the first point of contact for our members, you will play a crucial role in providing a seamless and high-quality experience, in line with the exclusive standards of the club. We are seeking a service-driven, energetic, and professional individual, ideally with a background in hospitality or premium customer service. Key Responsibilities: • Welcome and assist members with professionalism and warmth., • Ensure a seamless and exceptional experience at every touchpoint., • Provide detailed information about club services and offerings., • Manage bookings, payments, inquiries, and issue resolution., • Anticipate and respond to member needs and requests., • Support new member registration and onboarding., • Manage class and personal training reservations., • Process payments and maintain accurate records., • Resolve any issues or questions efficiently and empathetically., • Participate in club opening and closing procedures. What We're Looking For: • Previous experience in front desk, guest relations, or as a hostess in high-end environments., • Fluent in English and Spanish; additional languages are a valuable asset., • Excellent communication and interpersonal skills., • Ability to maintain composure and organization in a fast-paced environment., • A polished, professional appearance and attitude. What We Offer: • The opportunity to be part of a unique and exclusive fitness and lifestyle club., • An international and dynamic working environment., • Growth opportunities within a premium brand., • Free access to club facilities., • This is a full-time position with rotating shifts, including mornings, evenings, weekends, and holidays.
