Service Delivery Manager - Pega ADM
10 hours ago
Navalcarnero
English Required | Hybrid (2 Days per Week from Madrid Office) Are you a delivery leader passionate about driving operational excellence, managing high-performing teams, and delivering outstanding business outcomes? At Cognizant Spain, you'll join a collaborative and international environment where you'll lead strategic PEGA ADM services, drive innovation, and help shape the future of service delivery. Take ownership of end-to-end PEGA ADM delivery, leading maintenance, enhancements, and platform evolution initiatives. Work alongside experienced professionals in a collaborative and supportive environment. Partner with global teams and stakeholders across different geographies. Develop your leadership, delivery, and PEGA expertise through challenging projects and continuous learning opportunities. • Permanent contract, • Restaurant tickets, • Referral program, • Competitive salary and benefits package, • Hybrid working model (2 days per week from the Madrid office), • Experience as a Service Delivery Manager, Engagement Manager, or similar leadership role within Application Development & Maintenance services., • Strong experience managing end-to-end delivery, governance, stakeholder relationships, and service performance., • Knowledge of PEGA platforms and delivery models., • Experience managing delivery financials, resource planning, staffing, and delivery optimization., • Proven track record managing SLAs, KPIs, KRAs, and service quality., • Strong risk management, problem-solving, and decision-making skills., • Experience leading distributed teams in international environments., • Excellent communication and stakeholder management skills., • Professional level of English., • PEGA certifications or previous PEGA delivery experience., • Experience implementing AI and GenAI-driven delivery improvements., • Knowledge of PEGA AI capabilities, including Next Best Action and predictive analytics., • Experience with Agile delivery methodologies and continuous improvement initiatives., • Own end-to-end PEGA ADM service delivery across maintenance, enhancement, and upgrade workstreams., • Act as the main point of accountability for delivery performance and stakeholder engagement., • Manage program governance, financial performance, resource capacity, and delivery efficiency., • Monitor SLAs, KPIs, and service outcomes, ensuring operational excellence and service quality., • Identify and mitigate delivery risks while driving continuous improvement., • Define and evolve delivery operating models, frameworks, and best practices., • Drive adoption of AI, GenAI, automation, predictive analytics, and intelligent service management., • Prepare and present governance reports to senior stakeholders., • Mentor and support teams, fostering knowledge growth and high performance. #J-18808-Ljbffr
