Implementation Project Manager
hace 4 días
Navarra
ph3Implementation Project Manager /h3pServiceChannel is the leading cloud‑based platform for Facilities Management and Maintenance operations. The Implementation team is seeking a Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‑world facilities, maintenance, and vendor‑management workflows. /ph3Key Responsibilities /h3ulliServe as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‑site service delivery /liliLead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints /liliTranslate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines /liliGuide customers through configuration, training, testing, and go‑live with a strong focus on real‑world operational adoption /liliCommunicate technical and functional concepts clearly to both technical and non‑technical stakeholders, including facilities and operations leaders /liliBuild strong working relationships with cross‑functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership /liliDeliver end‑to‑end client support, including configuration recommendations, platform training, and integration support /liliTroubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution /liliManage customer and internal resources to meet milestones and ensure predictable, high‑quality delivery /liliParticipate in cross‑functional initiatives to advocate for facilities‑driven customer needs and continuously improve the client experience /liliMentor junior project managers on implementation methodology, facilities best practices, and customer engagement /li /ulh3Required Skills Experience /h3ulliBachelor’s degree or equivalent professional experience /lili2+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms) /liliStrong understanding of Service Delivery environments /liliProven experience managing all phases of the enterprise implementation lifecycle /liliDemonstrated ability to deliver complex, multi‑stakeholder implementations for enterprise customers /liliStrong problem‑solving skills with the ability to independently resolve customer issues /liliExcellent written and verbal communication skills /liliStrong organizational skills with the ability to manage multiple projects, priorities, and budgets /liliAbility to mentor and support other project managers /liliWillingness to travel up to 40% /li /ulh3Preferred / Desired Skills Experience /h3ulliUnderstanding of service provider management, SLAs, preventive maintenance, and reactive work order processes /liliExperience with HTML, JavaScript, or CSS; SQL knowledge is a plus /liliExperience delivering enterprise software training /liliPMP certification or equivalent is a plus /li /ulh3Benefits /h3pWe work hard while maintaining a healthy work‑life balance. Our culture is collaborative, energetic, and supportive. Our team is made up of people who care deeply about solving real operational problems for facilities teams and who value continuous learning and teamwork. /ph3Equal Opportunity Employer /h3pWe Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. /p /p #J-18808-Ljbffr