Virtual Lifestyle Concierge | German speaking
2 days ago
Calvià
ph3Join Our Team as a German-Speaking Lifestyle Concierge! /h3 pWe are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. Your expertise, attention to detail, and superior communication skills will be crucial in catering to our clients' unique requests. /p h3Key Responsibilities /h3 ul liManage a wide range of requests and provide tailored services related to travel, dining, events, and more /li liUtilize your local knowledge to offer insightful recommendations and bespoke solutions to our members /li liBuild and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively /li liConduct thorough research and analysis to curate the best options for members' desires /li liCollaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group /li liDocument all interactions and keep comprehensive records of requests to ensure continuity and personalization in service /li liActively contribute to the team's success by sharing insights and experiences /li liDeliver exceptional customer service and receive valuable feedback to drive continuous improvement /li /ul h3Werden Sie Teil unseres Teams als deutschsprachige Virtueller Lifestyle Concierge! /h3 pFür unser engagiertes Team im Bereich Luxury Lifestyle Management suchen wir eine serviceorientierte, herzliche und professionelle deutschsprachige Virtueller Lifestyle Concierge. In dieser Rolle betreuen Sie unsere Mitglieder persönlich und mit viel Feingefühl. Sie kümmern sich um ihre Wünsche, antizipieren Bedürfnisse und schaffen besondere Erlebnisse, die im Gedächtnis bleiben. Ihre Leidenschaft für exzellenten Service, Ihre Liebe zum Detail und Ihre kommunikative Stärke machen den Unterschied. /p h3Ihre Aufgaben /h3 ul liPersönliche Betreuung unserer Mitglieder und Bearbeitung vielfältiger Anfragen rund um Reisen, Restaurants, Events, Freizeit und besondere Wünsche /li liNutzung Ihrer lokalen Kenntnisse und Ihres Gespürs für Qualität, um individuelle Empfehlungen und maßgeschneiderte Erlebnisse zu gestalten /li liAufbau vertrauensvoller, langfristiger Beziehungen durch aufmerksamen, zuverlässigen und diskreten Service /li liSorgfältige Recherche, um für jeden Wunsch die besten und passendsten Optionen zu finden /li liEnge Zusammenarbeit mit Kolleg*innen und Partnern, um ein nahtloses, hochwertiges Serviceerlebnis zu gewährleisten und das gesamte Leistungsangebot der Ten Group erlebbar zu machen /li liDokumentation aller Anfragen und Interaktionen, um eine kontinuierliche, persönliche Betreuung sicherzustellen /li liAktiver Austausch im Team, Teilen von Ideen, Empfehlungen und Service-Best-Practices /li liBegeisternder Kundenservice auf höchstem Niveau sowie der konstruktive Umgang mit Feedback zur stetigen Weiterentwicklung /li /ul h3Requirements /h3 ul liFluency in both English and German, with exceptional written and verbal communication skills in both languages /li liExperience in customer service, concierge, or lifestyle management, preferably within the luxury sector /li liStrong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast-paced environment /li liProficiency in online research and resourcefulness in problem-solving /li liPassion for customer service and a keen understanding of luxury lifestyles /li liAbility to build rapport with clients and provide personalized service to enhance their experiences /li liStrong attention to detail and commitment to excellence in all aspects of work. /li /ul h3Working Pattern /h3 pThe successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday. Shifts will be scheduled as either Sunday to Thursday or Tuesday to Saturday, with 5 consecutive working days, within operating hours of 07:00 to 21:00. This is a full-time position, requiring a total of 40 working hours per week. /p h3Ihr Profil / Ihre Qualifikationen /h3 ul liFließende Sprachkenntnisse in Deutsch und Englisch mit sehr guten schriftlichen und mündlichen Kommunikationsfähigkeiten in beiden Sprachen /li liErfahrung im Kundenservice, Concierge-Service oder Lifestyle Management, idealerweise im Luxussegment /li liAusgeprägte organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Anfragen gleichzeitig zu bearbeiten und auch in einem dynamischen Umfeld zuverlässig Termine einzuhalten /li liSehr gute Recherchefähigkeiten sowie Kreativität und Lösungsorientierung bei der Bearbeitung individueller Anliegen /li liAusgeprägte Serviceorientierung und ein feines Gespür für hochwertige Lebensstile und exklusive Erlebnisse /li liFähigkeit, schnell eine persönliche Beziehung zu unseren Mitgliedern aufzubauen und durch individuelle Betreuung besondere Kundenerlebnisse zu schaffen /li liHohes Maß an Detailgenauigkeit sowie ein konsequenter Anspruch an Qualität und Exzellenz in allen Arbeitsbereichen /li /ul h3Benefits /h3 ul liA competitive salary depending on experience, plus a performance-based bonus /li liRemote working within Spain. /li liPaid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them /li liPaid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave /li liExtra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten /li liRemote Working Holidays - possibilities to Travel and Work anywhere in the world! /li liEmployee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! /li liBe part of our global, dynamic, and inclusive Team, with diversity at its core /li liGenuine career opportunities within a dynamic and international company /li /ul h3Who We Are /h3 pTen Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. /p pWe deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment. /p pTo find out more about Ten, please watch this short video /p h3Commitment to Diversity /h3 pWe encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. /p pTen works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. /p /p #J-18808-Ljbffr
