Customer Service Analyst
hace 4 días
Granada
ph3Company Description /h3 pExperian is a global data and technology company that empowers people and businesses around the world. With our unique combination of data, analytics and software, we have established ourselves as one of the leading service providers for risk, fraud and identity management in the DACH region. /p pExperian gives individuals better access to financial services such as loans, insurance, mobile phone contracts and online shopping. We help companies of all sizes and industries make smarter decisions, lend more responsibly and protect themselves and their customers from identity fraud and crime. /p pWe invest in our talented people and new, advanced technologies to harness the power of data and drive innovation. We employ 25,100 people in 32 countries and are a FTSE 100 company listed on the London Stock Exchange (EXPN). Our headquarters are in Dublin, Ireland. /p h3Job Description /h3 pWorking within the EMEA CSDA Operations Spain Application Support teams, contributing to client satisfaction by providing 1st line support to clients in order to resolve client´s incidents and requests following stablished procedures and tools. You will be providing application software support services to all customers in Spain, while effectively logging all incidents in the support management system and collaborating with specialist support teams to deliver effective resolutions to customers. /p h3Main Responsibilities /h3 ul liProvide the first point of contact for both internal and external users; /li liParticipate in service management and service desk functions to support software, platforms, and hosted solutions, with a focus on critical incidents; /li liIncident management, including logging, handling, escalation, prioritisation, and communication with end users; /li liEnsure that all services are delivered within agreed service levels and performance standards; /li liProvide customers with monthly reports related to the use of contracted services; /li liSupport the Service Manager in the creation, implementation, and management of SLAs and OLAs for both internal and external customers; /li liBuild strong working relationships with both internal teams and the customer base; /li liWork closely with colleagues across Experian’s local and regional support community to share best practices; /li liPlan and manage your own workload, with the ability to prioritise multiple requests quickly and effectively while managing team resources with a high degree of autonomy and proactivity. /li /ul h3Qualifications /h3 ul liAdvanced level of English (C1 or above) in a professional environment; /li liTechnical education (Higher Vocational Diploma, preferably in IT Systems Administration – ASIR) or equivalent relevant experience; /li liStrong analytical skills with a practical, solutions-oriented approach; /li liExperience in support, operations, or customer service environments; /li liStrong sense of ownership and results-oriented mindset; /li liAbility to prioritise and manage multiple tasks in a structured and efficient manner. /li /ul h3Benefits/Perks /h3 ul liA high degree of autonomy in a dynamic, internationally oriented organization /li liA motivated team that values innovation and collaboration /li liGreat compensation package and attractive employee benefits /li liFlexible working hours and remote work options /li /ul h3Additional Information /h3 pExperian is proud to be an equal opportunity and affirmative action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. /p pThis is a hybrid remote/in-office role. /p pExperian Careers - Creating a better tomorrow together /p pFind out what its like to work for Experian by clicking here. /p /p #J-18808-Ljbffr