Second Shift Coverage Specialist
hace 3 días
Guadalajara
ph3Who We Are /h3 pArrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. /p h3Who We Want /h3 pWe are looking for dedicated, high-energy candidates to join our growing department of Coverage Specialists at Arrive Logistics! At Arrive, we are committed to servicing our carriers and exceeding expectations. As a Coverage Specialist, you will contribute to that commitment! After an intense 1-week training program, you will hit the ground running, armed with industry knowledge and a thorough understanding of carrier capacity. Once you hit the floor, you will focus on finding carriers across the nation to transport our customers’ shipments! Through negotiation and collaboration, you will enable Arrive to service our customers and their freight in the most cost-effective way possible. /p pIf you work hard and hit performance goals during your first 60 days in this position, your role will evolve into a full-time opportunity in sales or operations at Arrive Logistics! /p h3What You’ll Do /h3 ul liLearn the business in our one-week training program, designed to get you ramped quickly effectively. /li liHustle! We want reliable team members who will show up on time and get the job done. /li liGet on the phone! This is a high-volume role, so be prepared for lots of IB/OB calls from/to carriers across the country. /li liSecure capacity by selling shipments over the phone to carriers who meet our strict requirements. /li liProblem-solve through issues that occur during transit. /li liCommunicate internally with our customer sales team keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates. /li liGuarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters. /li liCoordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps. /li liProblem solve for cross - border carrier operations, trailers stuck at the border, communicate update and problem solve, set up 1st shift for success. /li liAssist in tracking and updating load milestones including Border Operations Card. /li liBe the Global point of contact for all after hours (2nd shift) carrier escalations carrier cross border operations problem solving. /li liMake sure to remain up to date with all of our SOPs (Standard Operational Procedure). /li liDemonstrate ability to identify and resolve performance issues. /li liExecute problem solving and innovative thinking to improve and streamline processes. /li liExemplify a level of assertiveness to identify issues and solve them. /li liFoster existing relationships with our carrier partners to allow us better access to real-time updates. /li liGain knowledge of the transportation industry to better serve our customers, carriers, and drivers. /li liWork Schedule Mon-Fri hrs MX Central Time /li /ul h3Qualifications /h3 ul li1+ years of experience in the logistics industry. /li liA high school diploma or equivalent. /li liHighly level of Accountability /li liProven work-ethic in a high volume setting. /li liAbility to multitask in a fast-paced environment. /li liExceptional communication skills (both verbal written). /li liStrong sense of urgency and ability to prioritize time-sensitive issues. /li liDetail-oriented and thorough when presenting information. /li liOrganized when it comes to time management and deadlines. /li liAble to work independently and collaboratively. /li /ul h3The Perks of Working With Us /h3 ul liTake advantage of our benefits, including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans), and more. /li liLeave the suit and tie at home; our dress code is casual. /li liEnjoy office-wide engagement activities, team events, happy hours, and more! /li liWork in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants. /li liStart your morning with free coffee! /li liMaximize your wellness with free counseling sessions through our Employee Assistance Program /li liGet paid to work with your friends through our Referral Program! /li /ul h3Your Arrive Experience /h3 pOur award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. /p /p #J-18808-Ljbffr