ServiceNow ITOM Specialist - International Organization
10 days ago
Valencia
ppNTT DATA is looking for a bServiceNow ITOM Specialist /b for one of our international clients to support the continual demand and growth of the platform and most specifically the demand for automated discovery and service mapping within the ITOM Module. The ITOM Specialist designs, implements, and manages ServiceNow ITOM modules, specifically Discovery, Service Mapping, and Event Management, and CMDB, to enhance visibility, automation, and reliability of IT infrastructure. They bridge technical infrastructure with operational processes, ensuring accurate configuration data and proactive incident resolution. /p pThis role is hybrid, as bonsite presence /b in the Valencia office will be required. /p pYou will be bresponsible /b for: /p ul liServiceNow Discovery: Implement and maintain Discovery to ensure accurate, real‑time visibility of IT assets and configuration items (CIs) across data centers and cloud environments (Azure). /li liService Mapping: Map dependencies between IT components and business services to understand service impacts. /li liEvent Management: Configure Event Management rules for alert correlation, noise reduction, and automated incident creation. /li liInfrastructure Troubleshooting: Manage MID Servers, troubleshoot discovery issues, and optimize performance. /li liCMDB Health: Maintain CMDB accuracy, normalize data, and implement CSDM (Common Service Data Model) frameworks. /li liResponsible for controlling and managing the configuration items, configuration data and related changes to that data aligned to the objective of establishing and maintaining the configuration baseline, in conjunction with the various process, platform and product owners. /li liLead process workshops when defining requirements and provide thought leadership and consensus building with stakeholders. /li liCapture business and user requirements, and provide estimates on the level of effort to deliver solution. /li liIdentify capabilities on the platform to meet business requirements and provide estimates on the level of effort to deliver solution. /li liFollow standard development and coding best practices, including agile/scrum concepts. /li liDesign and develop ServiceNow workflows and integrations according to project, process, and customer objectives. /li liAssess impact of changes and work with development teams to minimize technical debt on the platform. /li liManage the pipeline of demand and ongoing development activities, and work with platform owner to reprioritize new demand. /li liConduct review, system design, test, verification, and documentation activities. /li liManage clone and promotion activities across environments, including update sets management. /li liInvestigate capabilities on the platform and provide demos or build proof‑of‑concepts as needed. /li liWork with IT teams to build and support existing and new integrations with various systems. /li liIdentify opportunities to improve and streamline the overall platform and its performance. /li liCreate knowledge articles for internal knowledge sharing, and for consumption by other teams including the IT Help Desk and End Users. /li liConduct roadmap planning based on platform capabilities against strategic business needs. /li liLead annual upgrade activities and implementation, and coordinate with stakeholders to ensure platform is stable. /li liProvide platform operations and maintenance support; be available for off‑hour release deployments and support. /li liConduct patching and remediation of security vulnerabilities. /li /ul pFor this role you will need to have bexperience /b in: /p ul liEducational development, typically acquired through the completion of an advanced university degree in Computer Science, Systems Engineering, Information Systems, or related discipline plus a minimum of 4 years of professional relevant experience; or a bachelor's degree in a related field of study plus a minimum of 10 years of relevant professional experience, is required. /li li3‑7 years of experience in IT operations, with specialized hands‑on experience in ServiceNow ITOM implementations. /li li3+ years of experience with ServiceNow development including Business Rules, Glide, scripting, UI Policies, Flow Designer, and ACLs. /li liDomain expertise and practical implementation experience in multiple applications on the ServiceNow platform (e.g. CMDB, Discovery, ITAM, ITSM, ITOM, CSM, HR Service Delivery, GRC, …). /li liExperience designing and developing solutions with PaaS solutions such as ServiceNow in an Agile Software Development environment. /li liExperience with Agile Scrum development methods. /li liExperience with Single Sign‑on configuration and administration. /li liExperience configuring and maintaining MID Server. /li liExperience with Service Portal UI design and configuration. /li liKnowledge of SAML, Active Directory, or LDAP Integrations. /li liExperience leading workshops to solicit requirements, and explaining platform capabilities in layman's terms. /li liExcellent documentation (writing and diagramming), interpersonal, and communication skills. /li liGreat ability to work in a fast‑moving environment and with minimal supervision. /li liGood understanding of organizational change management and communication. /li liServiceNow System Administration or Application Development or Implementation Specialist Certification. /li liServiceNow Certified Implementation Specialist (CIS) in Discovery, Event Management, or Service Mapping is highly preferred. /li liITILv3 or ITIL4 Certification preferred. /li liStrong understanding of IT infrastructure (networking, servers, cloud) and ITIL processes. /li liProficiency in English, as this is the main working language. /li /ul /p #J-18808-Ljbffr