OTA Platform Operations Specialist
2 months ago
€1400–€1500 monthly
Full-time
Alicante
Compass Holiday · Alicante, Spain Full-Time · On-Site · Travel & Tourism · Operations Salary: €1,400–€1,500 base salary per month + performance bonus Compass Holiday is a growing travel company based in Alicante, Spain, specializing in tour operations, destination experiences, and online travel platform sales. We are looking for a detail-oriented, digitally fluent OTA Platform Operations Specialist with native-level English skills to manage and grow our presence across leading global travel platforms. This role will focus on improving product quality, increasing visibility, optimizing listings, and driving booking performance across major OTA platforms. Platforms You’ll Work With Viator | GetYourGuide | Tripadvisor Experiences | Klook | Airbnb Experiences What You’ll Do – Manage end-to-end product onboarding across Viator, GetYourGuide, Tripadvisor Experiences, Klook, Airbnb Experiences, and other OTA platforms, from content preparation to live listing. – Audit and optimize existing Compass Holiday tour products, including rewriting product descriptions, refreshing images, restructuring pricing, and improving inclusions and exclusions based on platform best practices. – Monitor listing performance, including impressions, conversion rates, reviews, and booking trends, and implement data-driven improvements to increase rankings and bookings. – Ensure all product information is accurate, up-to-date, and consistent across platforms, including seasonal updates, price changes, departure dates, and itinerary adjustments. – Respond to customer inquiries and reviews on OTA platforms in a timely, professional, and customer-focused manner. – Research competitor listings and industry trends to identify opportunities for better product packaging, positioning, pricing, and presentation. – Coordinate with the operations team, suppliers, and tour guides to collect accurate product details, photos, itinerary information, and service descriptions for new and existing listings. – Track platform policy changes, algorithm updates, and promotional opportunities, such as Viator Special Offers and GetYourGuide Featured Products, and advise management accordingly. – Prepare regular reports on OTA revenue, booking trends, listing health, and product performance, and present findings and recommendations to management. What We’re Looking For – 1–3 years of experience managing products on OTA platforms such as Viator, GetYourGuide, Tripadvisor, Klook, Airbnb Experiences, or similar platforms. – Strong understanding of online travel distribution, OTA ranking factors, and experience product optimization. – Native English speaker or native-level English proficiency is required, with excellent written and verbal communication skills. – Ability to write clear, natural, and professional English content for product listings, customer messages, reviews, and platform communication. – Proficiency in Microsoft Office / Google Workspace, with the ability to work with spreadsheets and perform basic data analysis. – Highly organized, detail-oriented, and able to manage multiple listings, updates, and deadlines at the same time. – Familiarity with basic photography, copywriting, or digital marketing is an advantage. – Genuine interest in travel, tourism, and customer experience. – Self-motivated and able to work independently in a small-team environment. Nice to Have – Additional language skills, such as Spanish, Chinese, French, or other European languages. – Experience with Rezdy, FareHarbor, or other booking / channel management systems. – Background in tour operations, hospitality, destination management, or travel services. – Basic graphic design or photo editing skills, such as Canva or Lightroom. – Knowledge of SEO principles as applied to OTA content and travel product listings. Compensation & Work Arrangement – Base salary: €1,400–€1,500 per month. – Performance bonus available, based on individual performance, OTA sales results, and company policy. – Location: Alicante, Spain. – Work arrangement: On-site. – Employment type: Full-time.
