23 Best catering Jobs in Can Pastilla (July 2026)

Revenue & Reservations Manager

3 days ago

Palma

ppMandarin Oriental Punta Negra, Mallorca is looking for a Reservations Manager to join our Revenue Reservations Team. /p pAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. /p pMandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. /p pSet against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blends with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness – each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. /p h3About the Role /h3 pBased at Mandarin Oriental Punta Negra, Mallorca and as part of the Revenue Reservations team, you will lead the reservations department, ensuring a seamless and efficient reservations process that supports the hotel’s commercial and operational goals. Working closely with the Sales Marketing, you will play a key role in maximizing room revenue through effective inventory control, accurate rate loading, and data‑driven reporting. /p h3Responsibilities /h3 ul liSupervise the daily operations of the Reservations team, ensuring high levels of accuracy, efficiency, and guest service. /li liPrepare and distribute relevant reports (daily pick‑up, group pick‑up, segmentation, pace reports) to support revenue decisions and strategic planning. /li liEnsure that all rates are correctly loaded and maintained across systems, and that inventory is managed in alignment with demand forecasts. /li liConduct regular audits of systems such as PMS, CRS, and Sales Catering platforms to ensure data integrity, accurate content, and system optimization. /li liMaintain effective communication with Sales regarding group blocks, cut‑off dates, and booking pace to support conversion and displacement analysis. /li liBe fully knowledgeable of all room types, rate structures, promotions, and selling strategies to ensure accurate quoting and conversion. /li liMonitor competitor pricing and distribution channels using tools such as OTA Insight, STR, and other benchmarking platforms to support market positioning. /li liParticipate in the weekly Revenue and Commercial meetings, contributing reservations data and operational insights to inform decisions. /li liSupport the preparation of short‑ and long‑term room revenue forecasts in collaboration with Revenue Management. /li liAssist with the analysis of demand drivers such as local events and seasonal patterns to adjust selling strategies accordingly. /li liPerform quality checks, including test calls, to verify the accuracy of rate quoting, restrictions, and guest service standards. /li liManage the Reservations team’s performance, training, and development to maintain high levels of service and productivity. /li liMaintain up‑to‑date records in all relevant systems (e.g., MARs in Delphi), ensuring smooth collaboration with Sales and Revenue teams. /li liSupport the execution of Ecommerce tasks and online distribution updates in collaboration with the Digital and Revenue teams. /li liExecute additional projects or tasks as assigned by management, contributing to the hotel’s overall success. /li /ul h3Qualifications /h3 ul liMinimum 5 years of experience in hotel reservations or front office, including 2+ years in a supervisory or managerial capacity. /li liLuxury hospitality experience and/or pre‑opening exposure preferred. /li liStrong understanding of inventory management, distribution systems, and reservation processes. /li liProficiency with PMS, CRS, RMS, Opera, and reservations‑related systems. /li liExcellent communication skills in English—both written and verbal—with a refined, professional demeanor. /li liExceptional organizational skills, accuracy, and attention to detail. /li liProven leadership ability with a commitment to developing and motivating teams. /li liStrong analytical, problem‑solving skills, and commercial awareness. /li liAbility to remain calm, composed, and solutions‑oriented under pressure. /li liA polished, confident, and brand‑appropriate presence representing Mandarin Oriental values. /li /ul h3Benefits /h3 ul liLearning Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. /li liMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. /li liHealth Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. /li /ul pWe’re Fans. Are you? /p /p #J-18808-Ljbffr

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