Guest Relations Agent
hace 7 días
Dos Hermanas
ph3Job Description /h3 pThe Guest Relations Agent is responsible for delivering an exceptional guest experience by providing personalized service, handling guest requests, resolving concerns, and ensuring guest satisfaction throughout their stay. This role serves as a key point of contact between guests and hotel departments, helping to create memorable and positive experiences. /p h3Key Responsibilities /h3 ul liWelcome guests in a professional, friendly, and courteous manner. /li liBuild positive relationships with guests and anticipate their needs. /li liAssist with VIP arrivals, special requests, celebrations, and guest preferences. /li liRespond promptly to guest inquiries, requests, and complaints. /li liCoordinate with Housekeeping, Food Beverage, Maintenance, and other departments to ensure seamless service delivery. /li liFollow up on guest feedback and ensure appropriate resolutions are implemented. /li liMaintain accurate records of guest interactions, requests, and preferences. /li liPromote hotel services, facilities, and local attractions. /li liSupport guest satisfaction initiatives and loyalty program enrollments. /li liConduct courtesy calls and guest satisfaction checks during stays. /li liEnsure compliance with hotel standards, policies, and procedures. /li liAssist in handling emergency situations according to hotel protocols. /li /ul h3Qualifications /h3 ul liHigh school diploma or equivalent; Hospitality or Tourism studies preferred. /li liPrevious experience in Guest Relations, Front Office, Customer Service, or Hospitality is an advantage. /li liExcellent communication and interpersonal skills. /li liStrong problem‑solving abilities and customer‑focused mindset. /li liAbility to multitask and work effectively in a fast‑paced environment. /li liProfessional appearance and positive attitude. /li liProficiency in Microsoft Office and hotel management systems is preferred. /li liFluent in English; additional languages are highly valued. /li /ul h3Employee Benefits /h3 pJoin our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. /p /p #J-18808-Ljbffr